I believe in what I

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					             JULY 2008                               The Greater Nanaimo Chamber of Commerce

       I believe in what I
       do. I’m p
       about customer

            Mark Manfredi. Page 47
Chamber hosts 119th annual meeting
                                                   New board of directors elected for 2008/2009
  Against the backdrop of the       and former Chamber president
fabulous new Vancouver Island       Marilyn Sullivan.
Conference Centre, 300 Cham-          The election resulted in some
ber members gathered to enjoy a     familiar faces and a few new
superb luncheon.                    faces around the table. The 2008
  In his annual report, president   /2009 Board of Directors are:
David Lobay highlighted a few of      Walter Anderson, ITC Computers
the Chamber’s successes includ-     Group; Lucette Burrows, The Profit
ing introduction of the Member      Design Group Inc.; Naomi Ciesek,
to Member Benefit Program, the      Island Savings Credit Union; Donna
completion of Phase 1 of the        Hais, R.W. Bob Wall Ltd.; Alison
Highway Signage Project as well     Howard, Origin at Longwood; Eric
as another successful Sterling      Kuehnel, Raymond James; Bill
Community Awards and Golf           Jones, ION Management and
Tournament.                         Marine; Steve Laird, Wheaton
  Treasurer Scott Thomson           Pontiac Buick GMC; David Lobay,
reviewed the audited financial      David J. Lobay Law Corporation;
statements which confirm a solid    Lesley Lorenz, Nanaimo Magazine;
financial position.                 Dr. Ralph Nilson, Vancouver Island
  Past-president Rick Thurmeier     University; Cathy Power, Bell;
led the membership through the      Andrea Rosato-Taylor, Nanaimo Daily
election process. Scrutineers       News; Scott Thomson, Whiteaker
were Chris Fife and Louise Kel-     & Associates and Rick Thurmeier,
low from Meyers Norris Penny        Investors Group.
                                             LEFT: Donna Hais is your
                                             new Chamber president.
                                             ABOVE RIGHT: The
                                             new board of direc-
                                             tors includes Donna
                                             Hais back row, left,
                                             Rick Thurmeier, Scott
                                             Thomson, Cathy Power,
                                             David Lobay, Eric Kue-
                                             hnel, Walter Anderson,
                                             Naomi Ciesek, front row,
                                             left, Lucette Burrows,
                                             Lesley Lorenz, Andrea
                                             Rosato-Taylor and Alison
                                             Howard. Missing from
                                             the picture are Bill Jones,
                                             Steve Laird and Dr. Ralph

                        PHOTOS COURTESY                                    The Chamber’s AGM was the first official function at the Vancouver Island Conference Centre with both the
                  HEYDEMANN ART OF PHOTOGRAPHY                             facilities and the service getting thumbs up from the 300 attendees.
Page 26                                                               Greater Nanaimo Chamber of Commerce Newsline                                                            July, 2008

       End of
       a term
Greater Nanaimo Chamber
of Commerce outgoing presi-
dent David Lobay takes a
chance to relax during the
annual general meeting at
the Vancouver Island Confer-
ence Centre.

Roster great business exposure
  Roster 2009 is being published in November.
  This is a great opportunity to get your business’ name
front and centre. The popular Roster can be found on
many desks as members use their daytimer and handy
                                                              Map and guide product proves useful
                                                                For the past several years     Coast Bastion Inn; Colonial         Recreation & Entertain-       Aspengrove School and
membership reference guide.                                   the Chamber has provided         Inn & Suites; Days Inn            ment                          Vancouver Island University.
  Roster advertising is a great way to promote your busi-     a useful map and guide for       Nanaimo Harbourview; The            Cottonwood Golf Course;       Shopping Centres
ness all year round. Please call Carolyn at 250-756-6705 or   our visitors and residents       Grand Hotel; Howard Johnson       Cyber City Adventures;          Costco; Country Club
e-mail: clnscott@telus.net.                                   alike.                           Harbourside; Inn on Long          Great Canadian Casinos;       Centre; Nanaimo North Town
                                                                This valuable tool has         Lake; Jingle Pot R.V. Park        Harbour City Bingo; Jumping   Centre; Port Place Shopping
                                                              locations of local businesses    & Campsite; Living Forest         Jiminy’s Playland & Café;     Centre and Woodgrove
                                                              as well as other pertinent       Oceanside Campground &            Nanaimo Aquatic Centre;       Centre.
                                                              information such as travel-      R.V. Park; Nicol Street Hostel;   Nanaimo District Museum;        Specialties
                                                              ling distances. B.C. Ferries     Painted Turtle Guesthouse;        Nanaimo Golf Club; Playtime     Arrowsmith Bikes; Canada
                                                              maintains a full supply of       Port-O-Call Inn & Suites;         Community Gaming; Pryde       Post; Chapters; Frontrunners;
                                                              maps on both the Departure       Ramada Inn; Travelodge            Vista Golf Course; Romper     Nanaimo Port Authority;
                                                              Bay and Duke Point runs.         Nanaimo; Westwood Lake            Room Indoor Rock Climbing;    Screamin’ Fish & Fly Ltd. and
                                                                As well, Tourism Nanaimo       R.V. Camping-Cabins and           Vancouver Island Conference   Tourism Nanaimo.
                                                              and participating busi-          Whitehouse on Long Lake           Centre and WildPlay Element     Transportation
                                                              nesses have maps on hand         B&B.                              Parks.                          Harbour Air Seaplanes;
                                                              for their customers.               Professional Services             Restaurants                 Nanaimo Airport
                                                                Fe e d b a c k h a s b e e n     George Clark, Certified           ABC Country Restaurant;     Commission; Nanaimo
                                                              extremely positive for this      General Accountant; Hub City      Blue Ginger Restaurant;       Regional Transit; Seair
                                                              local initiative.                InsuranceCentre; Nanaimo          Boston Pizza; Fast            Seaplanes Ltd. and Swiftsure
                                                                The Map and Guide is a         Insurance Brokers; Sands          Eddie’s Good Eats; Gina’s     Taxi Co. Ltd.
                                                              community initiative sup-        Funeral Chapel; The UPS           Restaurant; Longwood            Vehicle Rentals
                                                              ported by local businesses;      Store and Zorkin Insurance        Brew Pub; McDonalds             Budget Car & Truck Rental;
                                                              our thanks to the following      Brokers Inc.                      Restaurants; Muddy Waters     Enterprise Rent a Car;
                                                              advertisers:                       Real Estate                     Pub; New York Style Pizza;    National Car & Truck Rental
                                                                Accommodation                    Coast Realty Group; Re/         Quiznos (Brooks Landing);     and Rent A Wreck.
                                                                Best Western Dorchester;       Max of Nanaimo (Tim Wait);        Quiznos Sub (Hammond Bay        Vehicle Specialty
                                                              Best Western Northgate;          Realty Executives (Al Cavin);     Rd.); Sake House; Swiss         Esso Supreme
                                                              Bluebird Motel; Brannen          Realty Executives (Peter          Chalet/The Roost and The      Convenience; Fountain Tire;
                                                              Lake Campsites & R.V. Park;      Koch); Raj Banga - Sutton         Keg Steakhouse.               Great Canadian Oil Change;
                                                              Buccaneer Inn;                   Group and Royal LePage              Schools, Universities &     Kal Tire; Mid Island Co-op
                                                                Castaway/Royal Motel;          (Barry Clark).                    Colleges                      and Mr. Lube.
 July, 2008                                                   Greater Nanaimo Chamber of Commerce Newsline                    Page 47


Custom fitting life’s surprises
    CARES about
    his customers.
  At Sun Life Financial
(SLF), insurance and
investment advisor,
Mark Manfredi’s caring
nature is that extra little
something that assures
a happy and educated
  “I believe in what
I do,” Manfredi said.
“I’m passionate about
customer service.”
  Manfredi began in
the insurance and
investment business
during a ‘mid-life crisis,’
he jokes, where he felt
the need to make a
change in his life.
  The idea of insurance
and investment appealed
to him because he is
naturally attentive.
  “I’ve delivered enough
cheques to widows
to know what I do is
important,” he said.
  Even though Manfredi
has only been in the
profession for a few
years, and with SLF
since 2005, he’s already                                                                                      CHAMBER PHOTO
boiled a lot of his work
                              As an advisor for Sun Life Financial, Mark Manfredi believes in attentive customer service.
down to three key
questions that he says
everyone should ask           ‘What unforseen                lifetime plan.                  So, he and SLF are here
themselves.                                                    “What unforeseen              to serve customers
  “If I get sick or hurt        things could                 things could potentially        through all the tweaks
and can’t go to work, will                                   come up in our life, that       and adjustments their
I be able to get by?”            come up in                  we don’t have control           financial plans may need
   “If I die, will my           our life that                over?” Manfredi said.           over the course of their
spouse and kids be                                             “If they do come up,          lives.
looked after?”                 we don’t have                 how can we ease the               “The word is custom
  And, “Is all my hard                                       effect?”                        fit,” Manfredi said.
work now, going to pay         control over?’                  It’s all about planning         “We’re always doing
off for me later?”                                           ahead, Manfredi said.           custom fitting.”
  If people can answer              – Mark Manfredi
these questions,
Manfredi said, not only
does it provide a starting
point for the process of      investments, and ‘risk
acquiring insurance and
making investments, it
                              management’ goals in
                              the case of insurance.                   a Chamber member
provides a clearer path         But, Manfredi said
as to how to get to their
‘wealth management’
                              that the main thing is to
                              look at these financial
goals, in the case of         decisions as part of a
Page 48                                                            Greater Nanaimo Chamber of Commerce Newsline                                                                July, 2008

                                July events at your Chamber                                                                                               2008 Executive Officers
   The Membership               July events at the Greater          When: Wednesday. July 9              Who: The Blues Underground,
 luncheon is Wednesday          Nanaimo Chamber of Commerce.        Where: Nanaimo Golf Course           Where: 10 Lois Lane.                              David Lobay
 (July 9) at the Nanaimo        Please note for all events          Time: 11:30 a.m.                     When: 7:30 to 8:30 a.m.                                 President
 Golf Club.                     requiring payment; pre-payment      Sponsor: WildPlay Element Parks                                                 (David J. Lobay Law Corporation)
   Networking starts at         and reservations required.          Cost: Members: $25; Non-             ◆ Business After Business                Email: president@nanaimochamber.bc.ca
 11:30 a.m. Pre-registration    Refunds issued with 24 hours        members: $35 (+GST)                  When: Thursday July 24                             Donna Hais
 and pre-payment is             notice.                                                                  Who: Origin at Longwood                          1st Vice-President
 required.                                       ◆                  ◆ Business Before Business           Where: 6205 Oliver Rd.                         (R.W. (Bob) Wall Ltd.)
                                                                                                                                              250-756-2707 Email: rwbobwallltd@shaw.ca
   Chamber representatives      ◆ Membership Luncheon               When: Wednesday July 16              When: 5 to 7 p.m.
 will be on hand to provide                                                                                                                            Walter Anderson
 information on a number                                                                                                                                  2nd Vice-President
 of initiatives including the
 First Annual Business
 Expo happening Oct. 23
                                Nanaimo Chamber members in the news                                                                                   (ITC Computers Group Inc.)
                                                                                                                                             250-756-3915 Email: wanderson@interserve.ca

                                                                                                                                                        Scott Thomson
 during Small Business          ◆ Congrats to SEAIR SEAPLANES on their recent dock upgrades, their expanded flight schedule and
 Week; the Member to              the arrival of their new plane.                                                                                     (Whiteaker & Associates)
 Member (M2M) Benefit           ◆ JASON NELSON is the new manager of the TD CANADA TRUST Branch at Beaufort Centre. And                     250-754-2368 Email: thomson@nanaimo.ark.com
 Program; advertising             congrats to STEVE GAGLIANO who has retired.
 opportunities in the 2009      ◆ Congrats to TOM THOMAS who is the new publisher of the Parksville Qualicum Beach News. And                             Doug Bromage
 Chamber Roster, the              welcome to SEAN MCCUE, new sale manager at the NANAIMO NEWS BULLETIN.                                                   Executive Secretary
                                                                                                                                                  (Insight Group Development Corp.)
 Chamber website, the           ◆ Welcome PAUL WENN the new manager at NANAIMO DIVE OUTFITTERS.                                             250-756-0119 Email: dbromage@insight-group.ca
 postal mailout and others.     ◆ TOMMY WILSON, is the manager of the latest addition to the STARBUCK’S COFFEE family at the
                                  B.C. Ferry terminal on Stewart Avenue opening mid-July.                                                               Rick Thurmeier
     Business                   ◆ GUAVA APPAREL has recently opened in Woodgrove Centre.
                                ◆ The AGE OF AQUARIUMS has recently opened at 1551 Estevan Rd (next to ACADEMY OF
                                                                                                                                                               Past President
                                                                                                                                                             (Investors Group)
  before Business                 LEARNING).
                                ◆ Congrats to ISLAND SAVINGS CREDIT UNION on receiving two National Achievement in Marketing
                                                                                                                                                Email: rick.thurmeier@investorsgroup.com

   The Nanaimo Blues              Awards from the Marketing Association for Credit Unions.                                                                  Lee Mason
 Society is pleased to be       ◆ Check out KWIK KOPY’s new digs at 2217 Wilgress Rd. All the services are now under one roof.                            Executive Director
 hosting the Business                                                                                                                           Greater Nanaimo Chamber of Commerce
 before Business July 16.                                                                                                                     250-756-1191 Email: lee@nanaimochamber.bc.ca
 Join them between 7:30
                                                                                                                                             The Greater Nanaimo Chamber of Commerce
 and 8:30 a.m. at the
 Blues Underground, 10          Welcome to 12 new business members
 Lois Lane for some coffee
 and listen to some blues
 before starting your day.
   Learn about the
 educational programs,
                                E. Madill Office Company
                                PO Box 1240
                                                                    Island Pallet Solutions
                                                                    3441 Trans Canada Hwy
                                                                                                         Purchasing Mgmt Association of
                                                                                                         Canada, BC Institute - N. Island
 workshops and Jam              250-245-3455                        250-245-1063                         250-729-8080                          OFFICIAL PUBLICATION OF
 Nights. And don’t forget to    Contact: Ehren Madill               Contact: Fernando Costa              Contact: Alan McDougall                THE GREATER NANAIMO
 mark your calendar for this                                                                                                                   CHAMBER OF COMMERCE
 year’s Summertime Blue’s       First Memorial Funeral Services     Marshall & Associates                Scott, Carolyn                              2133 Bowen Road,
 Festival in August.            1720 Bowen Rd.                      203- 1801 Bowen Rd.                  Nanaimo                             Nanaimo, British Columbia, V9S 1H8
                                Nanaimo                             Nanaimo                              250-758-3788
      Business                  250-754-8333
                                Contact: Ron (RJ) Whyte
                                                                    Contact: Deborah Marshall
                                                                                                         Contact: Carolyn Scott                    Telephone: 250-756-1191
                                                                                                                                                      Fax: 250-756-1584
   after Business               Genesis Rehabilitation Ltd.         Nanaimo Big Bounce
                                                                                                         Starbuck’s Coffee (B.C. Ferry
   Origin at Longwood,          Nanaimo                             Nanaimo                              680 Stewart Ave.                                  E-mail:
 6205 Oliver Rd, looks          250-756-7946                        250-754-9252                         Nanaimo,                               info@nanaimochamber.bc.ca
 forward to welcoming           Contact: Thomas A. Goss             Contact: Stacey Saunders             250-754-1594
                                                                                                                                                        Canadian publications
 Chamber members to the                                                                                  Contact: Tommy Wilson                         Mail contract #40018172
 Business after Business        H & G Moving Ltd.                   The Palms Harbourside Marina
 July 24, 5 to 7 p.m. Join      2760 Matthew Rd.                    1250 Stewart Ave.                    Thoughtful Solutions                 NEWSLINE is published 11 times a year by the
 them for some gourmet          Nanoose Bay                         Nanaimo                              Nanaimo                            Greater Nanaimo Chamber of Commerce to provide
 refreshments, look around      250-751-5284                        250-591-0880                         250-729-2764                         coverage of Chamber activities and a forum for
                                                                                                                                             the exchange of news and views of interest to the
 their full service rental      Contact: Tracey Wylie               Contact: John Nguyen                 Contact: Anne Callander            Nanaimo business community. The views expressed
 retirement community and                                                                                                                     by contributing writers are their own and do not
 view their newest suites,                                                                                                                   necessarily reflect the policies or positions of the
 the Mews and Astoria.          The Chamber’s Newsline is taking a break in August but will be back in                                           Greater Nanaimo Chamber of Commerce
                                                                                                                                                            and its membership.
                                  September. For updates, please go to www.nanaimochamber.bc.ca