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JESSE KENDALL 123 Elm Street • Warwick, RI 02887 • Phone: (401) 555-5555 • email@example.com FINANCIAL SYSTEMS LEADER Talented and accomplished financial systems management professional with ten years’ experience in successfully directing information technology, financial product management, and services operations. Expertise in overseeing technology improvement initiatives and aligning technology services with business goals. Experience in leading enterprise-wide implementations with a solid background in business analysis and systems integration. Highly proficient communicator effective at managing relationships between strategic leadership, third-party vendors, and clients. CORE COMPETENCIES • Resource Management • Program and Project Management • Systems Analysis • Business Process Automation • Budget Development and Cost Control • Solution Development • Enterprise Architecture • Business Transformation Solutions • Business Intelligence • Technology Deployment • Strategic and Tactical Planning • Team Leadership Project Management Professional (PMP), in progress – Project Management Institute (PMI) PROFESSIONAL EXPERIENCE ABC Worldwide, Warwick, RI 20xx – 20xx Financial Systems Manager (20xx – 20xx) Oversaw analysis, operations, and solution design for payment, fraud, and back office systems at a leading global online travel company. Implemented operational and performance standards; managed ongoing support, new initiatives, development, and execution of a road map for financial systems in relation to the company’s strategic global vision. Interfaced with stakeholders on definition of projects and prioritization of initiatives. Successfully managed communication and delivery of project milestones on time and within budget. Minimized processing cost by implementing Internet bank payments (e-banking) as form of payment on five sites in Europe, accounting for 33% of all online transactions. Reduced overall fraud/chargeback risk and lowered credit card processing cost by 20% via implementation of 3-D Secure and Verified by Visa. Lowered credit card processing cost by 30% across 11 European sites by performing a comprehensive evaluation of credit card processors and effectively negotiating contracts with new partners. Cut operating cost and increased margin by streamlining accounts payable processing for hotel partners managing inventory on multiple systems for distribution globally on Orbitz Worldwide sites. Manager of Financial Systems / Project Manager (20xx – 20xx) Defined strategic vision and design of large-scale global e-commerce payment solutions. Facilitated the integration of key resources in the finance, product, and technology teams on all projects affecting payment processing and back office systems by building vendor relationships, coordinating project definition and requirements gathering, creating functional specifications, and leading solution design. Produced cost savings and generated an estimated $7 million per year by orchestrating the development of optimal business processes and streamlined reconciliation of 60 million transactions per year. Successfully processed in excess of $1.5 billion in revenue and a solution to manage foreign exchange exposure and payment of multi-currency payables in excess of $900 million per year. EDUCATION Bachelor of Business Administration, Concentration in Finance, University of XYZ, Warwick, RI, 20xx
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