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					Food and Beverage Control
    Work Experience Activities
                                                                                      Work Experience Activities
                                                                                     Food and Beverage Control



Work Experience Activities
Complete and submit the following Work Experience Activities for your Work Experience Kit.

Remember, all activities must be completed using this electronic file, then printed out in black and white
and submitted. This is a “Read Only” file and must be saved as a separate document before you begin. See the
„Read Me‟ file for “Save As” instructions.

Refer to the following guidelines when completing all activities.


• Use complete sentences to answer all activity questions.

• Eliminate all spelling, grammatical, and typographical errors.

• Include all appropriate back up materials to substantiate your work.

• Make sure all activities are computer generated or in typewritten form.

• Make sure all required activities are included in your Work Experience Kit.

• Make sure your Inventory Checklist and Sign Off Sheet are included in your Kit.




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                                                                                  Work Experience Activities
                                                                                 Food and Beverage Control




  Activity 1: Identifying the Benefits of the Food and
                  Beverage Operation

Directions: Answer the following questions concerning the Food and Beverage Operation at your
facility.

       Name of Facility

       Food and Beverage Director

       Head Golf Professional

       1. What different types of food and beverage services are available at your facility?




       2. What is the total revenue generated by the facility and what percentage of total revenue
          does the food and beverage operation generate?




       3. What percentage of members (or customers) continues to utilize the food and beverage
          services even though they do not utilize any other amenities offered by the facility?
          Why do you think this is so?




       4. Do you think the food and beverage operation is highly valued by the members and/or
          customers? Why?




       5. If you think the food and beverage operation is not highly valued by the members and/or
          customers, how might this affect the outcome of the overall experience your guests may
          have?




       6. What value does the food and beverage operation lend to the overall image of the facility?




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                                                                        Food and Beverage Control



7. Is the image of the food and beverage operation consistent with the mission statement and
    the image of the golf operation as well as other departments?




8. What improvements would you implement to enhance how the food and beverage operation
   affects the overall operation?




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                                                                                    Work Experience Activities
                                                                                   Food and Beverage Control




      Activity 2: Day-to-Day Involvement of the Golf
                        Professional
Directions: Answer the following questions concerning the involvement of the golf professionals
in the food and beverage department.

       Name of Facility

       Names of Golf Professionals on Staff

       1. Discuss how the golf operation and the food and beverage operation work together to
          ensure a positive experience is had by members and guests who frequent the facility.




       2. How is the head golf professional involved with the food and beverage operation on a daily
          basis?




       3. What types of functions are held at your facility that require the services of both
          departments?




       4. Which staff members from each department are responsible for the success of these joint
          functions?




       5. What are the most critical food and beverage issues you deal with on a daily or weekly
          basis?




       6. Do you think it is important, as a golf professional, to be involved with the food and
          beverage operation? Why or why not?




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                                                                                 Work Experience Activities
                                                                                Food and Beverage Control




            Activity 3: Conducting a Customer Survey

Directions: In this activity, you will conduct a survey to determine how important the food and
beverage operation is to the members and customers at your facility.

1. Make 25 copies of the customer survey presented on page 8. If your facility uses a customized
   survey, you can use that instead.

2. Meet with the food and beverage director at your facility and identify several key places to leave
   copies of the survey.

3. Ask the food and beverage director to inform the appropriate service personnel about the survey and
   what to do with completed forms.

4. Allow a week to collect completed forms and then answer the following questions.

    Survey Results

    1. What are the four most cited reasons members and/or customers joined the facility?

        

        

        

        


    2. What amenities or functions do the members and customers participate in most at your
       facility?




    3. How important is the food and beverage operation to the members and customers?




    4. What did the members and customers say they liked best about the operation?




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                                                                            Work Experience Activities
                                                                           Food and Beverage Control


5. What did the members and customers say they liked least about the operation?




6. Do the members and customers feel their expectations are being met? Why or why not?




7. Has your facility conducted other surveys in the past? If so, how has management responded
   to the information gathered from these surveys?




8. If your facility has not conducted surveys, do you think conducting one would be beneficial?




9. Include the actual surveys collected in your Work Experience Kit.




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                                                                               Food and Beverage Control




                                   Your Opinions Count!

As our members and customers, your satisfaction is important to us. Please help us provide the kind of
food and beverage service you expect by completing this survey. Thank you.

• Why did you join this facility? ________________________________________________________

  _______________________________________________________________________________

  _______________________________________________________________________________

• If you are not a member, why do you frequent this facility? _________________________________

  _______________________________________________________________________________

  _______________________________________________________________________________

• What amenities do you use or participate in at the facility? _________________________________

 ________________________________________________________________________________

 ________________________________________________________________________________

• How important to you is the food and beverage operation at this facility? Why? _________________

 ________________________________________________________________________________

 ________________________________________________________________________________

• What are your likes about the food and beverage operation? Why? __________________________

 ________________________________________________________________________________

 ________________________________________________________________________________

• What are your dislikes about the food and beverage operation? Why? ________________________

 ________________________________________________________________________________

 ________________________________________________________________________________

• Are your expectations being met? Why or why not? _______________________________________

 ________________________________________________________________________________

 ________________________________________________________________________________




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                                                                                   Work Experience Activities
                                                                                  Food and Beverage Control




     Activity 4: Identifying the Appropriate Levels of
      Food and Beverage Services at Your Facility

Directions: Lesson 3 discussed the wide range of food and beverage services offered by various golf
facilities—from casual to formal and from banquets to off-site catering. Answer the following questions
regarding your particular facility and the types of services provided. (For example: on-course
concessions, carry-out, full service à la carte, formal fine dining, banquets, and off-site catering.)

    1. Describe the type of facility you are currently working in and the specific food and beverage
       services offered to your membership.




    2. Do you think the food and beverage services offered are appropriate for your particular facility
       and your clientele? Why or why not?




    3. What are the current operational goals for the food and beverage service?




    4. Do you think your facility needs to offer different food and beverage services to better fit the
       operational goals and the customers’ expectations? Why or why not?




    5. What other golf facilities in your area do you consider your direct competition and what types
       of food and beverage services do they offer?




    6. If your facility is losing business to the competition due to an inadequate food and beverage
       operation, what improvements can be made to the operation to regain the customers?




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                                                                                   Work Experience Activities
                                                                                  Food and Beverage Control



                Activity 5: Shopping Your Competition
Directions: After identifying local competitors to your facility, select two of these facilities to
compare food and beverage services. If your facility or the competitors do not offer a particular
service, do not check the box. After completing the comparison chart, answer the questions that
follow.

Food and Beverage Services Offered

Your Facility                      Competitor #1                       Competitor #2



    On-course concessions               On-course concessions              On-course concessions

    Carryout                            Carryout                           Carryout

    Full service, à la carte            Full service, à la carte           Full service, à la carte

    Formal fine dining                  Formal fine dining                 Formal fine dining

    Banquets                            Banquets                           Banquets

    Off-site catering                   Off-site catering                  Off-site catering

Price Ranges for Each of the Above Services

On-course concessions              On-course concessions               On-course concessions

$                                  $                                   $

Carryout                           Carryout                            Carryout

$                                  $                                   $

Full service, à la carte           Full service, à la carte            Full service, à la carte

$                                  $                                   $

Formal fine dining                 Formal fine dining                  Formal fine dining

$                                  $                                   $

Banquets                           Banquets                            Banquets

$                                  $                                   $

Off-site catering                  Off-site catering                   Off-site catering

$                                  $                                   $



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                                                                                  Work Experience Activities
                                                                                 Food and Beverage Control




Directions: Select one food and beverage service above that is offered by all three facilities and list
the major menu items offered at each club. After completing this chart, answer the questions that
follow.

    Food & Beverage Service selected for comparison:




Your Facility                      Competitor #1                      Competitor #2




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                                                                               Work Experience Activities
                                                                              Food and Beverage Control



1. What similarities do all of the facilities offer for the selected food and beverage service?




2. What differences are there in the food and beverage services offered by all three facilities?




3. What are the hours of operation for each of the facilities’ selected food service? Do they differ
   from the hours of operation of your facility? If so, why do you think so?




4. Have you experienced the food and beverage services of the local competition? If so, was
   your experience positive or negative? How might this have affected your “overall experience”
   at that facility?




5. Why might it be important to play golf as well as utilize the other services offered by your
   competition?




6. Is there anything you think your food and beverage operation as well as your facility as a
   whole could do to improve the service provided to the customers? If so, explain what your
   facility could do to improve the “overall experience” for the customers.




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                                                                                      Work Experience Activities
                                                                                     Food and Beverage Control




           Activity 6: Developing a Labor Pro Forma

Directions: For this activity, you will complete a labor pro forma for a food and beverage service
offered at your facility. To get an accurate idea, select full service à la carte, formal fine dining, or other
similar service that would normally utilize a larger number of service and kitchen staff.

Meet with the Food and Beverage Director to review the past three months‟ labor pro formas or other
information summarizing staffing schedules and payroll costs for the service you have selected. Be sure
to discuss any situations (holidays, special events, etc.) that may affect next month‟s staffing needs.
Also, ask the food and beverage director for a projected total income for the month for the service you
have selected.

Develop one labor pro forma for the service staff and another pro forma for the kitchen staff. Calculate
the projected payroll costs for the service staff and the kitchen staff as a percentage of the estimated
total income for the month. List any situations that may have affected staffing levels and payroll costs
at the bottom of each pro forma (such as weather, increase in play, added tournaments or events, and
holidays).

Meet with the food and beverage director at the end of the month to review your labor pro formas and
answer the questions following the charts below.

If your food and beverage director is unable to give you actual payroll income figures, put together a
hypothetical situation to complete this activity.

If you work at a facility that has minimal or no food and beverage services, research another local golf
club to complete this activity.




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                                                                          Work Experience Activities
                                                                         Food and Beverage Control




           Labor Pro Forma—Service Staff Worksheet
      Name of Facility

      Month

      Food and Beverage Service Selected

      Food and Beverage Director or Manager Interviewed


Service Staff

  Staff                   Time   Total                            Days    Number of        Total Pay
 Position       Time In    Out   Hours     Pay Rate   Total Pay   Used      Days             This
                                                                            Used            Month




  Totals




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                                                                                   Work Experience Activities
                                                                                  Food and Beverage Control




Kitchen Staff

  Staff                     Time       Total                               Days    Number of        Total Pay
 Position      Time In       Out       Hours      Pay Rate     Total Pay   Used      Days             This
                                                                                     Used            Month




  Totals




           1. What particular situations may have affected the payroll numbers for this month?



           2. What was the total payroll for the service staff?

           3. What was the total payroll for the kitchen staff?

           4. What was the total payroll cost for the month?




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                                                                    Work Experience Activities
                                                                   Food and Beverage Control



5. What was the total food and beverage income for the month?



6. What is the percentage of payroll cost from
   the total food and beverage income?

7. Do you think any improvements could be made to this area of the food and beverage
   operation?




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                                                                                 Work Experience Activities
                                                                                Food and Beverage Control




 Activity 7: Developing an Estimated Potential Costs
                        Chart
Directions: Select a food and beverage service at your facility and obtain a menu from the food and
beverage operation in order to complete an estimated costs chart for four appetizers offered. Fill in the
appropriate lines on the chart with the help of your food and beverage director. Keep in mind that the
actual food cost of the items may vary by the number of items sold, spoilage, pilferage, and mix of
items on the menu. Briefly summarize how close the estimates in your chart came to the actual cost and
profit for the items you selected and explain any discrepancies.

Potential Costs Chart

1. Appetizer                       a.                 b.               c.               d.

2. Menu ingredient standard
   portion size

3. Main ingredient cost per
   item

4. Garnish or sauce cost

5. Total menu items cost
   (row 3 + row 4)

6. Retail sales price

7. Item gross profit
    (row 6 - row 5)

8. Estimated number of
   items to be sold

9. Estimated potential cost
   (row 5 x row 8)

10. Estimated sales

11. Estimated total gross
    profit (row 10 - row 9)

12. Estimated food cost
    percent (row 9 ÷ row 10)




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                                                                               Work Experience Activities
                                                                              Food and Beverage Control


1. Briefly summarize how close your estimated costs were to actual costs.



2. Discuss why you think there were discrepancies in the estimated costs versus the actual costs.



3. Relative to your experiences in merchandise purchasing and inventory control, what
   improvements if any, could be made to increase the gross profit and decrease the food cost
   percentages?




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                                                                                Work Experience Activities
                                                                               Food and Beverage Control




          Activity 8: Receiving and Storage Review

Directions: Check off any of the following that you observe during the receiving and storing of a
food and beverage order. Answer the following questions concerning receiving and storing food and
beverage orders.

      The order was received during a slow time of the day.

      Each item was checked against the purchase order.

      All items were weighed and/or counted.

      The food and beverage director or other management staff reviewed the shipment invoice.

      The items received were immediately placed in storage.

      The storeroom was clean.

      The storeroom has good ventilation.

      The storeroom was cool but not freezing (except storage for the frozen items).

      Old supplies were rotated before the new supplies were put away.

      Items were stored on free-standing shelves.

      The storeroom was locked after the shipment was placed in storage.


   1. How was the receipt and storage of the shipment similar to the procedures presented in this
      lesson?




   2. Describe the different food and beverage storage areas utilized in the kitchen and bar area.




   3. If the procedures practiced at your food and beverage operation differ, discuss how they are
      different.




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                                                                               Work Experience Activities
                                                                              Food and Beverage Control


4. What procedures followed by the food and beverage personnel would enhance this checklist,
   and what items on the above checklist would improve the procedures currently in place at your
   facility?




5. How does the receiving procedure in the food and beverage department differ from the
   receiving of merchandise for the golf shop?




6. What procedures used in the food and beverage department might improve how merchandise
   is received for the golf shop?




7. Do you think it is important, as a golf professional, to cross train with the food and beverage
   department? If so, what cross training methods are currently being practiced at your facility? If
   not, discuss your reasons.




8. How would basic knowledge of all of the departments enhance your image as a golf
   professional, as well as the overall experience of the members and customers who frequent
   your facility?




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                                                                                  Work Experience Activities
                                                                                 Food and Beverage Control




 Activity 9: Food and Beverage Regulations in Your
                     Community

Directions: Meet with your Food and Beverage Director to identify and discuss the licenses, permits,
and certificates required to operate the food and beverage services in your community and answer the
questions below.

     Name of Facility

    Name of Food and Beverage Director or Manager Interviewed




    1. What different types of food and beverage services are offered at your facility?




    2. List and include copies of the licenses, permits, and certificates required to operate the food
       services and the agencies granting each.




    3. List five key laws affecting how food is prepared, served, and sold.

         

         

         

         

         


    4. Which government agencies inspect the food services at your facility and how often are
       inspections held?




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                                                                              Work Experience Activities
                                                                             Food and Beverage Control


5. After inspections have been held, what actions have been taken by management to correct
   any deficiencies in the operation?




6. List and include copies of the licenses, permits, and certificates required to operate the
   beverage (alcohol) services and the agencies granting each.




7. List five key laws affecting how alcohol is served and sold.

     

     

     

     

     


8. Which government agencies inspect the beverage services at your facility and how often are
   inspections held?




9. After inspections have been held, what actions have been taken by management to correct
   any deficiencies in the operation?




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