VIEWS: 2 PAGES: 2 CATEGORY: Social Sciences POSTED ON: 5/20/2010
[...] the language we use when we talk about the experience actually suggests physical pain. FEEDBACK focuses on providing concrete information to help motivate a recipient to change his or her behavior. CRITICISM, especially when it's given poorly, includes advice, orders and ultimatums, making the person receiving it feel defensive and angry.
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"How to take the sting out of criticism"Please download to view full document