Annual Service Improvement Plan 20062007 by eld18221

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									Annual Service Improvement Plan
                     2006/2007

    “More people, more active, more often”


                            April 2006


                    Leisure Services
    Facility Management – Sports Development – Health Development




            Head of Lifelong Learning and Leisure
                         Peter Gomer




                                                                    1
            Service Improvement Plan Contents


                                                                  Page No

Part 1
    1.1       Introduction
    1.2       Statement of Purpose
    1.3       Vision
    1.4       Key Objectives
    1.5       Challenges & Constraints
    1.6       What needs to change to deliver service improvement (any
              additional barriers identified)
    1.7       Monitoring and delivery of the Plan



   Part 2     Review of last years Plan
   Part 3     Threats to service improvement
   Part 4     Performance Table
   Part 5     Action Plan 06/07 (including risk actions)


Appendix A The Caerphilly County Borough Community Strategy
           Integration Tool
Appendix B Links to Corporate Priorities
 Part 1                                                Introduction

                                                 1.1     Introduction

                                                   Strategic Context
This document has been constructed explicitly around ‘Climbing Higher’, the Welsh Assembly Government Strategy for
Sport and Physical Activity. ‘Climbing Higher’ sets out the direction and ambitions in Wales for the next twenty years in
 areas such as capital investment, operational delivery, collaborative working, skills and knowledge development and
    behaviour change. Our targets in turn focus on areas such as participation levels and sports club membership.

                                                  Service Overview
                           Leisure Services are responsible for three key areas of delivery -
                                                  • Providing facilities
The Service directly manages 11 leisure centres including gyms, pools and a wide range of other facilities and activities.
                                                   • Developing sport
  The Service has 12 sports development officers encouraging broad participation and supporting talented athletes.
                                                   • Improving health
 The Service has 5 health development staff co-ordinating physical activity and lifestyle initiatives including GP referral
                                                       schemes.

                                                 Strategic Links
 The key areas where Leisure Services Scorecard directly impacts on and links closely with Council strategic priorities
                                                       are -
                                                   Stakeholders
     • Unlock the Potential – Better Leadership, decision-making, use of resources and better & improving services
                                           Customers and Communities
                  • The Living Environment – Developing community based services and activities
                                      • Regeneration – Promoting volunteering
          • Education for Life – Giving people a chance to take part in sport, leisure, cultural and arts activities
      • Health, Social Care & Well Being – Promoting healthy living and helping people to improve their lifestyles
                                                       Staff
                               • Unlock the Potential - Better people management

  Leisure Services also has an impact on wider Assembly issues of diverting young people from crime and anti-social
                                                         behaviour.
   In particular the Service has an opportunity to target young people, extend discount schemes, develop youth led
                          activities, engage families, introduce new skills and build confidence.


                                           1.2     Statement of Purpose

                                 Increasing participation & encouraging excellence by -
                    •   Creating innovative opportunities for health improvement and talent identification
                                     • Delivering a high quality, cost effective service

                                             1.3       Vision Statement

                                    “More people, more active, more often”
Part 1                                                   Introduction

                                                    1.4 Key Objectives

 KO1                                       Encouraging physical activity & changing perceptions

 KO2                                                     Developing physical literacy

 KO3                                                     Identifying & nurturing talent

 KO4                                                Investing in facilities & infrastructure

 KO5                                                Developing collaborative partnerships

 KO6                                            Delivering high quality, cost effective services




                                           1.5 Challenges and constraints
                                                            The Assets
                                           •     Planned maintenance & asset decline

                                       •       Control of day to day health & safety risks
                                                            The Budget
                               •     Control of revenue costs & maximising income streams
                                                           The Operation
                                       •       Consistent & joined up business practises



                     1.6 What needs to change to deliver service improvement?

              •   On average 300k of capital investment in planned maintenance over the next 10 years

                            •       A regular inspection programme of health & safety audits

  •    A review of assumptions underpinning existing service delivery including reconfiguration of existing provision
                                        and completion of an options appraisal

                      •   A joined up approach to procurement to maximise economies of scale

                      •   A cross functional brand management approach to income generation

                           •       A regular inspection programme of business practise audits
Part 1                                   Introduction

                         1.7 Monitoring & delivering the Plan

             a) The Service Improvement Plan will be monitored & reviewed through –
                              • Monthly service management meetings
                               • Quarterly scrutiny committee meetings
                                    • Annual strategy workshop

           b) The Performance Indicators that measure our performance are listed below.
                   These indicators will be monitored on a monthly basis through –
                          • The corporate performance management system
                 • A service specific monthly performance management review meeting

     KO1                  Encouraging physical activity & changing perceptions

               Numbers of visits per 1000 of the population to indoor sports facilities
     KO2                              Developing physical literacy

                        Number of participants attending structured sessions
     KO3                            Identifying & nurturing talent

                          % of eligible participants enrolled on Elite scheme
     KO4                           Investing in facilities & infrastructure

                                          Level of Grant Aid
     KO5                          Developing collaborative partnerships

                       % of partners satisfied with collaborative arrangements

     KO6                      Delivering high quality, cost effective services

                                % of customers satisfied with service
                              Net cost per visit to indoor sports facilities
                                       Sickness Absence Level
                                                                                    Review of Last Year’s Plan
Part 2
                            Transfer actions from last years action plan and add any additional comments. Further risks or dips in performance identified
                                              from reviewing last year performance should be transferred into the action plan to address.
                                                                                                                                Delivered                                               Link to
                                                                 Actual Results -
        Area for Improvement                                                                                                    on time &    Any actions to carry forward             Corporate
                                                              What did we Achieve?
       Business Objective / Action                                                                                                within       to this years action plan               Strategy/
                                                      Comment on actions, outcomes & PI Results
                                                                                                                                budget?                                               Objectives
Net Cost per swim visit                  Operate sound & consistent business practises – Target £1.76                          No           Review - expenditure control, income     See Part 1.1
                                         Increase in energy costs & decline in sun bed & vending income – Actual £2.15                      generation, monitoring arrangements,
                                                                                                                                            configuration of existing provision &
                                                                                                                                            options appraisal

Customer Satisfaction                    Provide professional & friendly service: clean, safe & attractive facilities; value   No           Implement – planned maintenance          See Part 1.1
                                         for money activity programme – Target 78%                                                          investment
                                         Disruption of boiler replacement @ 3 sites & other reactive maintenance issues –
                                         Actual 74%

Swim/visits per 1000                     Opening of St.Cenydd – Target 10310                                                   No           Implement - cross functional brand       See Part 1.1
                                         Disruption of boiler replacement @ 3 sites, decline in sun bed users, competitor                   management approach to customer
                                         activity & environment – Actual 9353                                                               relationships & footfall
Sports Dev Participation                 Provide opportunities for participation & excellence – Target 37794                   Yes          N/A                                      See Part 1.1
                                                                                                Actual – 50917
Health Dev Participation                 Provide opportunities for improvements in health & well being – Target 252            Yes          N/A                                      See Part 1.1
                                                                                                Actual – 280
Staff Satisfaction                       Provide a positive working environment – Target 63%, Actual 74%                       Yes          N/A                                      See Part 1.1

C Driver Action Plan                     Clarify work roles & provide training, Agree context & process for involvement &      No           Formalise – involvement & consultation   See Part 1.1
                                         consultation, Implement annual performance appraisals, Challenge performance                       guidelines & Complete – operational
                                         levels of partners – Target 100%, Actual 75%                                                       staff appraisals

Net budget per 1000                      Maximise expenditure & funding for Leisure justified by performance of Service        Yes          N/A                                      See Part 1.1
                                         and consistent with efficient & effective use of resources – Target £19.41
                                                                                                      Actual £19.41
% of LA budget on Leisure                Maximise expenditure & funding for Leisure justified by performance of Service        Yes          N/A                                      See Part 1.1
                                         and consistent with efficient & effective use of resources – Target 1.34%
                                                                                                      Actual 1.34%




11/05/2006
          Part 3                                               Threats to Service Improvements
                                                     (Include any threats identified from service analysis e.g. SWOT)

                                                                                                               Progress                            Revised
                     Ref No                   Actual Risk
  Risk Area                   (Now transfer actions to address risks                    Category Score                                             Category
                                        into action plan)                                                 (Use to update at
                                                                                                         quarterly intervals)
    Planned                                                                                              •   £320k of planned maintenance       Medium – Low
                      TSI1       Potential for asset & equipment failure or breakdown                        capital secured for 2006/07
   maintenance                                                                          High


   Health & safety    TSI2        Potential for health & safety related incidents &     High             •   Regular cycle of health & safety   Medium – Low
                                                                                                             audits scheduled to monitor &
                                                  insurance claims                                           manage risks


                                                                                                         •   Revised monitoring
  Revenue budget      TSI3                                                                                   arrangements
                               Potential for budget overspends impacting on service
                                                                                        High             •   Inquiry into reconfiguration of    Medium - Low
                                                      viability                                              existing provision
                                                                                                         •   Review of options appraisal
                                                                                                         •   Review procurement to
                                                                                                             maximise economies of scale
                                                                                                         •   A cross functional brand
 Business practise    TSI4
                                Potential for inconsistencies in business practises                          management approach to
                                                                                                             income generation
                                    undermining quality of service provision            Medium
                                                                                                         •   A regular inspection
                                                                                                                                                Low
                                                                                                             programme of business
                                                                                                             practise audits




11/05/2006
                                                           Performance Indicator table 06/07
Part 4
                                                                                                          How will we measure our progress?
        (Links to)
       Objective                 PI
                                                            Indicator
                                 Ref                                                          04/05    04/05    05/06    05/06                 Targets
                                                                                              target   actual   target   actual   06/07     07/08    Comments
Encouraging physical activity
  & changing perceptions      KO1        Numbers of visits per 1000 of the population to       8978     9033    10310     9353     7269     TBC
                                                                                                                                                  New baseline –
                                                    indoor sports facilities                                                                      formula calculation
                                                                                                                                                  changed
Developing physical literacy
                                 KO2   Number of participants attending structured sessions    N/A      N/A      N/A      N/A      144      TBC   New target


Identifying & nurturing talent          % of eligible participants enrolled on Elite scheme
                                 KO3                                                           N/A      N/A      N/A      N/A      50%      TBC   New target

   Investing in facilities &                            Level of Grant Aid
       infrastructure            KO4                                                           N/A      N/A      N/A      N/A     £47,107   TBC   New target

 Developing collaborative                    % of partners satisfied with collaborative
      partnerships               KO5                      arrangements                         N/A      N/A      N/A      N/A      74%      TBC   New target

Delivering high quality cost                  % of customers satisfied with service                                                               Set in consultation
     effective services          KO6                                                           76%      76%      78%      74%      74%      TBC   with WAO

                                            Net cost per visit to indoor sports facilities
                                                                                                                                                  New baseline –
                                                                                              £1.80     £1.79   £1.76     £2.15    £2.60    TBC
                                                                                                                                                  formula calculation
                                                                                                                                                  changed
                                                   Sickness Absence Level                                                          3%
                                                      Part 5              Action Plan for 2006/07
    Link to                                                                                                      Success /Performance
                       CS                                                                                                                        Timescale &    Additional
objective / risk                                        Actions                                                       Measures
                       Ref                                                                                                                       Responsible    Resource
    number                        How will the objectives be achieved or risk reduced?                           How will the actions be
                                                                                                                                                   Officer      required?
  (Insert No)                                                                                                         monitored?
  Encouraging
physical activity &   TSI4   •   Implement cross functional brand management approach to                      See Part 1.7 –                     March 2007 –   Resources in
    changing          KO1        customer relationships, footfall & income generation                         Monitoring & delivering the plan   Mark Lowther   place or
   perceptions               •   Develop innovative activity, course and event programme                                                                        identified
                             •   Build into programme design and staff training consideration of a
                                 facilitative context to encourage customer inclusion & expression
                             •   Implement effective & targeted marketing campaigns and long-term
                                 athletic development

  Developing                 •   Implement an education and long-term athletic development
physical literacy     KO2        programme for coaches, facilitators & exercise professionals to              See Part 1.7 –                     March 2007 –   Resources in
                                 deliver improvements in physical literacy through structured                 Monitoring & delivering the plan   Mark Lowther   place or
                                 personal relationships, small group interventions and larger scale                                                             identified
                                 activity/course programmes.
                                 These offerings to be available at site or in the community as appropriate
  Identifying &              •   Recruit and train coaches & volunteers
 nurturing talent     KO3    •   Establish a club & coaching structure with progression routes                See Part 1.7 –                     March 2007 –   Resources in
                             •   Adopt & implement National Governing Body standards &                        Monitoring & delivering the plan   Mark Lowther   place or
                                 recommendations                                                                                                                identified
                             •   Establish, maintain & develop Centres of Excellence
                             •   Develop & enhance the Caerphilly Elite scheme for established and
                                 emerging talent
                                                   Part 5            Action Plan for 2006/07
    Link to                                                                                              Success /Performance
                      CS                                                                                                                 Timescale &    Additional
objective / risk                                      Actions                                                 Measures
                      Ref                                                                                                                Responsible    Resource
    number                      How will the objectives be achieved or risk reduced?                     How will the actions be
                                                                                                                                           Officer      required?
  (Insert No)                                                                                                 monitored?
   Investing in             •   Implement planned maintenance investment programme
    facilities &     TSI1   •   Deliver fitness facility developments @ Newbridge and Risca           See Part 1.7 –                     March 2007 –   Resources in
  infrastructure     KO4    •   Continue to seek funding to ensure DDA compliance at all sites        Monitoring & delivering the plan   Mark Lowther   place or
                            •   Deliver Management Information System & Smartcard project                                                               identified
                                across the Service
                            •   Continue investment in staff training & development
   Developing               •   Complete partnership gap analysis and as a consequence establish
  collaborative      KO5        new & appropriate collaborative arrangements                          See Part 1.7 –                     March 2007 –   Resources in
  partnerships              •   Review existing partnerships to see how working relationships could   Monitoring & delivering the plan   Mark Lowther   place or
                                be enhanced or performance expectations/accountability clarified                                                        identified
 Delivering high            •   Review expenditure control, income generation, monitoring
   quality, cost     TSI3       arrangements                                                          See Part 1.7 –                     March 2007 –   Resources in
effective services   KO6    •   Inquire into reconfiguration of existing provision                    Monitoring & delivering the plan   Mark Lowther   place or
                            •   Review options appraisal                                                                                                identified
   C-Driver
   Formalise
 involvement &                                                                                        See Part 1.7 –                     March 2007 –   Resources in
                            •   Complete production of guidelines and circulate for consideration &
  consultation       CD1                                                                              Monitoring & delivering the plan   Mark Lowther   place or
                                endorsement
   guidelines                                                                                                                                           identified

   Complete
operational staff           •   Ensure training is completed and schedule implemented to identify     See Part 1.7 –                     March 2007 –   Resources in
                     CD2
  appraisals                    & complete outstanding performance reviews                            Monitoring & delivering the plan   Mark Lowther   place or
                                                                                                                                                        identified
    Implement
retention strategy          •   In consultation with Personnel consider implementation of service     See Part 1.7 –                     March 2007 –   Resources in
                     CD3
                                specific strategy that compliments corporate scheme or initiatives    Monitoring & delivering the plan   Mark Lowther   place or
                                                                                                                                                        identified
                                                     Part 5            Action Plan for 2006/07
    Link to                                                                                        Success /Performance
                    CS                                                                                                             Timescale &    Additional
objective / risk                                         Actions                                        Measures
                    Ref                                                                                                            Responsible    Resource
    number                         How will the objectives be achieved or risk reduced?            How will the actions be
                                                                                                                                     Officer      required?
  (Insert No)                                                                                           monitored?
    Consider
 improvements to   CD4      •    See CD1 above + revisit & review decision making flow chart    See Part 1.7 –                     March 2007 –   Resources in
feedback process                                                                                Monitoring & delivering the plan   Mark Lowther   place or
                                                                                                                                                  identified
Ensure provision
 of resources or   CD5                                                                          See Part 1.7 –                     March 2007 –   Resources in
    risk assess              •     Ensure open debate about availability & use of resources,    Monitoring & delivering the plan   Mark Lowther   place or
   implications                    identify issues & complete cost benefit analysis, rehearse                                                     identified
                                   impact on service provision
  Continue to
    challenge      CD6       •     See KO5 above
 performance of
 partners where
   appropriate

  Implement
  strategy to      CD6       •     Produce clear and accessible Leisure Services strategy
 communicate                       booklet and underpin with regular schedule of site visits.
service vision &
  route map

   Equalities & sustainability (use equality impact assessment to identify actions and integration tool)




   Risk (insert risk ref number)
                                                 Part 5            Action Plan for 2006/07
    Link to                                                                                           Success /Performance
                     CS                                                                                                               Timescale &    Additional
objective / risk                                     Actions                                               Measures
                     Ref                                                                                                              Responsible    Resource
    number                     How will the objectives be achieved or risk reduced?                   How will the actions be
                                                                                                                                        Officer      required?
  (Insert No)                                                                                              monitored?
      Health &      TSI2   •   Regular cycle of health & safety audits to monitor & manage risks
       safety                                                                                      See Part 1.7 –                     March 2007 –   Resources in
                                                                                                   Monitoring & delivering the plan   Mark Lowther   place or
                                                                                                                                                     identified
                           •   Review procurement to maximise economies of scale
                                                                                                   See Part 1.7 –                     March 2007 –   Resources in
Business practise   TSI4   •   Regular inspection programme of business practise audits            Monitoring & delivering the plan   Mark Lowther   place or
                                                                                                                                                     identified
                                                     The Caerphilly County Borough Community Strategy
                                                                      Integration Tool

What is the Integration Tool?
The Integration Tool is a simple self-assessment form for services to complete before writing their Service Improvement Plans (SIP). It enables services to
assess their contribution to the 28 objectives of the Community Strategy. The 28 objectives taken together are an expression of sustainable development in
Caerphilly county borough, therefore by completing the tool services are assessing their contribution to the overarching principles of sustainable development
and equalities.
It is designed to:
    •   Provide a mechanism to assist services to assess their contribution to the 28 objectives of the Community Strategy
    •   Provide a mechanism and driver for ensuring that services are contributing in the round to addressing the needs of Caerphilly County Borough.
    •   Promote greater understanding of the 2 overarching principles of Sustainable Development and Equalities
    •   Facilitate the process of integrating these principles into the ways that services operate.

Additional benefits of completing the Integration Tool
As well as the above benefits, completion of the Tool is designed to:
    •   Aid services to meet some of their statutory and corporate requirements including Equalities and the Wales Programme for Improvement
    •   Rationalise the forms, required to be completed by services, relating to the cross cutting themes
    •   Provide a framework for services to evaluate their current, and potential future contributions to the 2 overarching principles and 28 objectives
    •   Identify links and to highlight where services can contribute to delivering the targets of others
    •   Encourage joined-up thinking and joined-up working, and to minimise duplication

Background -Caerphilly County Borough Community Strategy

The Community Strategy was launched on 16 November 2004.
There are two overarching principles:
      •      Sustainable Development: To develop and maintain partnership-based planning and delivery of services to achieve sustainable social, economic and
             environmental well-being
      •      Equalities: To promote a culture where there are opportunities for all regardless of colour, ethnic origin, age, sex, marital status, sexual orientation,
             disability, religion, language or nationality
The 28 Community Strategy Objectives (set out in full on page 7) are organised under the following 4 themes:
             1. Like to live and want to stay and make a home – our Living Environment theme
             2. Can find opportunities for work that we find rewarding – our Regeneration theme
             3. Can develop our range of interests, knowledge and activities – our Education for Life theme
             4. Can lead a full, healthy life and get treatment, support and care as and when required – our Health Social care and well-being theme

Further information on the 2 Guiding Principles
Sustainable Development
Caerphilly County Borough Council’s Sustainable Development Policy:
Caerphilly county borough council will work towards creating the best environment and achieving the best quality of life for the communities of Caerphilly county
borough - today and tomorrow. This will be implemented through the following principles
   • Conserving resources: by the efficient management of the world’s natural resources, waste minimisation and reducing pollution.
   • Safeguarding, enhancing and reinstating the diversity of the local environment: by valuing and protecting the natural and the built environment and
      the local culture.
   • Encouraging the local accessibility of services: by trying to provide services locally, available to all, reducing unnecessary travel and encouraging the
      use of sustainable forms of transport.
   • Ensuring the well-being of the community: by protecting people’s health, promoting community safety and meeting basic needs through the provision
      of suitable housing, affordable heating, a vibrant economy and satisfying work.
   • Raising awareness of Sustainable Development, involving and empowering to enable all sections of the community to play their full part in society
      and take part in the Community Planning process.


Further information can be found in the Council’s Strategy for Sustainable Development (September 2002), or by contacting Paul Cooke, Sustainable
Development Co-ordinator on Ext. 5183


Equalities

Caerphilly County Borough Council’s Equalities statement:
This council will work actively against discrimination, and seek to create equal access to its services for all, irrespective of colour, ethnic origin, sex, age, marital
status, sexual orientation, disability, religion, language or nationality."
Caerphilly county borough council has a legal duty to provide all services fairly and without discrimination.
Further information equalities legislation is available in the council’s ‘Equal Opportunities in council services’ booklet, or by contacting John Ware, Policy Officer
(Equality), on Ext. 4414


Using the Integration Tool

The tool is simple and easy to use. The process should take about 2 hours. For each question you are asked to assess your performance according to five
levels, or “does not apply”, using a system similar to the Caerphilly Driver. The six response options are:


Level 1                Level 2                    Level 3                        Level 4                       Level 5                     Does Not Apply (DNA)
We are doing           We have started but        We have some examples of       We have some good             We have an integrated       This does not apply to
nothing on this.       have made limited          good practice but not a        examples and a plan to        approach to this and we     my service
                       progress.                  comprehensive approach         take it forward across the    represent good practice
                                                                                 service                       in Wales.


Service managers should take the lead on completing the Integration tool, in order to inform their Service Improvement Plans. We suggest that the Integration
tool could be completed during a Service Management Team meeting. A member of the Sustainable Development Core Group can attend and help you
complete the exercise, if required. You should consider what contribution the service already makes (i.e. what your current performance is); and assess whether
any areas can be addressed so performance can be improved.
There will be some questions that do not apply to all services, and some services will be involved in a supporting role rather than in a direct delivery capacity – if
this is the case please indicate within the “key evidence/justification” column. You are required to score your services contribution to the 28 objectives. You are
asked to summarise the evidence of your assessments here, and this will be required for any internal or external assessment of your service, i.e. an Audit
Commission or Best Value review. In the light of completing the Integration Tool, your Service Improvement Plan should identify how you will improve your
performance across these areas and set targets for improvement. This information will form the basis of ongoing performance review and management.


PLEASE COMPLETE ALL THE SECTIONS AND SUBMIT THE COMPLETED INTEGRATION TOOL WITH YOUR SERVICE IMPROVEMENT PLAN.
Please start by completing this box:



                                                       Caerphilly County Borough’s Integration Tool

  Service Manager:   Mark Lowther                                                  Service Area: Leisure Services
Date Completed: April   2006                                          Department:   Lifelong Learning and Leisure

                                            Caerphilly County Borough’s Integration Tool
                                             Current                                      What additional        Actions for next 12
                                                       Key evidence/justification                                months (Transfer to
 What contribution does your service make     Level                                   contribution could your
                                                       of score (highlight SD and                               Service Improvement
                    to:                      (1-5 or                                 service make? (Highlight
                                                               Equalities)                                              Plan)
                                              DNA)                                      SD and Equalities)
CS
      Living Environment Theme
Obj
      HOUSING - Does your service
      encourage or enable the provision of
                                                DNA
      high quality housing to meet all
      needs?


      COMMUNITY SAFETY Does your                         Activities & initiatives to divert
3
      service take any steps to help reduce
                                                  2
                                                         young people from crime and           Continue activities & initiatives
      the levels or fear of crime and                        anti-social behaviour.
      disorder?

      ACCESS TO OPEN SPACE Does your
      service take any steps to improve or
4     maintain public access to open space      DNA
      and the open countryside in and
      around communities?
      NATURAL AND BUILT ENVIRONMENT
      Do you have any procedures or
      strategies in place to protect the                Consideration of environmental
                                                                                                  Specific consideration at
5, 21 natural or built environment?               2      issues during construction or             Newbridge and Risca
      (including any activities to increase                   extension projects
      appreciation of the natural or built
      environment)
      RESOURCES As a service, do you                        Energy management - capital
      take any steps to reduce                           investments and revenue control          Further training on good
8, 22                                             2
      consumption of resources and                        initiatives e.g. pool covers, good           housekeeping
      minimise waste?                                             housekeeping guide




                                              Caerphilly County Borough’s Integration Tool
                                                Current              Key                            What additional        Actions for next 12
                                                 Level     evidence/justification of            contribution could your    months (Transfer to
 What contribution does your service make                                                                                 Service Improvement
                    to:                         (1-5 or    score (highlight SD and             service make? (Highlight
                                                 DNA)            Equalities)                      SD and Equalities)              Plan)
CS
        Regeneration Theme
Obj
        TOWN, VILLAGE AND AREA
        IMPROVEMENTS Does your service
9,6     encourage or enable town and village    DNA
        centre improvements and/ or other
        area based regeneration?

        EMPLOYMENT Does your service take                  Service employs in the region of
10,1    steps to secure or improve                        300 staff. Service developments &                                Continue developments &
                                                2
3       employment opportunities for local                      initiatives will generate                                         initiatives
        people?                                              employment opportunities.

                                                          Sport & leisure acts as a catalyst
        COMMUNITY REGENERATION – Does                                                                                     Continue encouraging healthy
                                                          for individual achievement & self
11,2,   your service support the development    2                                                                           lifestyle choices amongst
                                                                confidence and in turn
19      of strong self-reliant communities?                                                                                         communities
                                                            encourages active citizenship

        ACCESSING SERVICES AND
                                                                                                                               Continue with rolling
        FACILITIES – Does your service take               Rolling programme of compliance
                                                2                                                                             programme subject to
        steps to improve access to local                        with DDA requirements
14,7                                                                                                                         availability of resources
        services and facilities?

15
        TRANSPORT – Does your service
        support the development of integrated
                                                            Partnership working& joint
        transport systems, including public
        transport, cycling and walking routes?
                                               2             initiatives with Transport                                    Review partnership working
        OR Are your services well related to                           Services
        the transport network?




                                               Caerphilly County Borough’s Integration Tool
                                               Current               Key                            What additional        Actions for next 12
                                                Level      evidence/justification of            contribution could your    months (Transfer to
 What contribution does your service make                                                                                 Service Improvement
                    to:                        (1-5 or     score (highlight SD and             service make? (Highlight
                                                DNA)             Equalities)                      SD and Equalities)              Plan)
CS
       Education for Life Theme
Obj

       LIFELONG LEARNING - Does your                     Strong programme of internal staff
       service improve access to education                  training & development and                                       Continue with training
16                                                2
       and training, both for the wider                    extensive range of courses for                                       opportunities
       community and for internal staff?                             community


       SCHOOL BASED LEARNING - Does                      Facilitate school based learning in
17,1
       your service provide support for           2       physical activity & health issue                                Continue to facilitate learning
8
       school based learning?                                  through dedicated staff


       SPORT AND LEISURE – Has your
                                                           Approach to developing sport &
       service taken steps to encourage or                                                                                 Maintain improvements in
23                                                3      leisure has taken service above all
       enable participation in sports and                                                                                        participation
                                                           Wales average for participation
       leisure activities?


                                                                                                                          Continue to ensure equal use
       CULTURE - Has your service taken
                                                         Significant use of Welsh language                                   of Welsh language in
23     steps to protect or enhance cultural       2
                                                                in marketing material                                     promotional and information
       activities in the area?
                                                                                                                                  campaigns




                                              Caerphilly County Borough’s Integration Tool
                                                  Current              Key                                 What additional        Actions for next 12
                                                   Level     evidence/justification of                 contribution could your    months (Transfer to
 What contribution does your service make                                                                                        Service Improvement
                    to:                           (1-5 or    score (highlight SD and                  service make? (Highlight
                                                   DNA)            Equalities)                           SD and Equalities)              Plan)
CS
       Health, Social Care and Well-being Theme
Obj
                                                              Extensive& increasing range of
       TACKLING ILL HEALTH – Does your                      innovative activities to tackle diet,                                   Continue to generate
       service help reduce health inequalities              lifestyle, exercise, self confidence
24                                                  3                                                                             innovative programme of
       by tackling deprivation and the wider
                                                                                                                                          activities
       determinants of health?                               Socially inclusive pricing policy
                                                               Extensive& increasing range of
       WELL BEING – Does your service help                   innovative activities to tackle diet,
                                                                                                                                    Continue to generate
       improve public health by promoting                    lifestyle, exercise, self confidence
25                                                  3                                                                             innovative programme of
       factors that contribute to healthy
                                                             Continuing investment in health &                                            activities
       lifestyles and well-being?
                                                                      fitness facilities


       VULNERABLE PEOPLE – Does your                        Partnership working & joint initiatives                              Seek to extend partnership
26,2   service help protect and support             2
7,28                                                                with Social Services                                         working with Social Services
       vulnerable people in society?
EXTRA HELP WITH COMPLETING THE INTEGRATION TOOL
CONTACT LIST – the following officers can provide you with help and            COMMENTS BOX
further information.
                                                                               We would appreciate your comments and any positive suggestions.
For general queries on completing the integration tool, contact:
                                                                               Actions for the next twelve months have been
Ros Roberts, Performance Management Section Head. Ext 4238                     incorporated into existing action plans detailed in Part 5.
Paul Cooke, Sustainable Development Co-ordinator. Ext 5183

For queries on the 4 themes of the Community Strategy, contact:
Sian Brace, Living Environment Partnership Co-ordinator. Ext 5075
Mark Howland, Regeneration Partnership Co-ordinator Ext 4347
June Davies, Education Partnership Co-ordinator Ext 4847
Bill Garnett, Health and Social Care Partnership Co-ordinator Ext 4609

For queries on Sustainable Development: - Contact Paul Cooke,
Sustainable Development Co-ordinator Ext 5183

For queries on Equalities – Contact John Ware, Policy Officer
Ext. 4414
For queries on Welsh Language – Contact David Thomas 4353


                                                          Community strategy objectives
Living Environment

   1.   Encourage the development and maintenance of high quality, well designed and efficient, sustainable homes and environments which can meet all
        needs
   2.   Promote a culture of community self-help, cohesion and citizenship and involvement in decision making
   3.   Improve community safety and quality of life by reducing crime, nuisance behaviour and the fear of crime
   4.   Increase awareness of opportunities for safe access to the countryside and open spaces
   5.   Ensure the protection and enhancement of the natural environment, including the quality of air and river/watercourses, flood prevention, landscape and
        biodiversity, and our built heritage
   6.   Encourage the improvement of town and village centres as a focus for community pride, accessible facilities and activities
    7.    Develop and promote local and accessible community based services and activities for all
    8.    Improve energy, waste and water efficiency and promote renewable energy to reduce fuel poverty, maintain a cleaner environment and help reduce
          global warming.

Regeneration

    9. Support town and village centre and other area based regeneration and develop sustainable tourism opportunities
    10. Generate sustainable, accessible and varied, well-paid employment opportunities locally, to encourage economic prosperity whilst reducing the need to
        travel
    11. Encourage, promote and develop opportunities for volunteering
    12. Ensure mechanisms that enable equal access to training and employment
    13. Develop and promote business advice and support systems to encourage innovative, sustainable and legitimate business practice including local
        purchasing initiatives
    14. Expand and develop the use of ICT across all sectors
    15. Develop integrated, efficient local and regional transport systems, including public transport, cycling and walking networks

Education for Life

    16. Develop learning opportunities for all ages and abilities with an emphasis on community-based opportunities
    17. Ensure children and young people have a foundation that enables them to take advantage of all life opportunities
    18. Enhance education and training opportunities for 14-19 year olds and improve standards
    19. Provide advice and information on all public and voluntary sector services
    20. Raise awareness and use of the Welsh language
    21. Increase appreciation of environmental assets and utilise their potential for enhanced quality of life and sustainable tourism opportunities
    22. Address pollution and encourage waste minimisation, reuse and recycling of resources.
    23. Increase opportunities for and participation in leisure, sport, cultural and arts activities

Health, social care and well-being

    24. Reduce health inequalities by tackling deprivation and the wider determinants of health
    25. Improve public health by promoting factors that contribute to healthy lifestyle and well-being
    26. Expand and develop community based health and social care services
    27. Enable independent living in local communities, through appropriate support mechanisms for individuals, families and carers
    28. Develop and strengthen preventative work and service provision for vulnerable children and adults
3
                       2
                                                 1
                                                                                priority)
                                                                                                                   Appendix B




                                                                                which most
                                                                                objectives –




                                                   changing
                                                                                contribute to




                             Developing
                                                  perceptions
                                                                                (Look at your



                                                                                the corporate




     Identifying &
                                                 Encouraging




    nurturing talent
                                                                                Key objectives




                           physical literacy
                                               physical activity &
                                                                      To improve educational standards at all
                                                                                   key stages

                                                                     To continue to restructure our schools to
                                                                        improve educational effectiveness

                                                                        Protecting children from abuse and
                                                                     promoting the development of children in
                                                                                        need

                                                                           To maximise the safety and
                                                                        independence of vulnerable adults

                                                                     Achieve targets for reducing waste going
                                                                                     to landfill
                                                                             Reduce total crime levels
                                                                      Increase % of people who feel safe in
                                                                                 their local area
                                                                       Improve response repairs service in
                                                                                     housing
                                                                     To work towards the achievement of the
                                                                                     WHQS
                                                                       To increase the contribution of CCBC
                                                                         towards raising economic activity

                                                                      To implement Council accommodation
                                                                                                                   How does your key objectives link to the corporate priorities?




                                                                      strategy and facilitate hospital project
                                                                     To support existing and future community
                                                                      partnerships across the county borough
                                                                        to work effectively and realise their
                                                                                     objectives
                                                                      Use procurement processes to support
                                                                                  local economy
                                                                      Improve procurement process to deliver
                                                                                efficiency savings
                                                                        Improve performance management
                                                                         across the authority (incl budget)
                                                                      Increase the no. of council facilites that
                                                                      are suitable and accessible for disabled
                                                                                       people
                                                                     Open the new Customer First centres (in
                                                                            accordance with strategy)
                                                                     To improve housing benefit administration
                                                                     Achieve level 2 of the Generic Equalities
                                                                            standard by April 1st 2007

                                                                     Improve risk assessment process across
                                                                                   the authority
6
                     5
                                     4
                                                                 priority)
                                                                 which most
                                                                 objectives –




                                       facilities &
                                                                 contribute to




                      Developing
                                      Investing in




   quality, cost
                                                                 (Look at your



                                                                 the corporate




                     partnerships
                     collaborative
                                     infrastructure




 Delivering high
                                                                 Key objectives




effective services
                                                       To improve educational standards at all
                                                                    key stages

                                                      To continue to restructure our schools to
                                                         improve educational effectiveness

                                                         Protecting children from abuse and
                                                      promoting the development of children in
                                                                         need

                                                            To maximise the safety and
                                                         independence of vulnerable adults

                                                      Achieve targets for reducing waste going
                                                                      to landfill
                                                              Reduce total crime levels
                                                       Increase % of people who feel safe in
                                                                  their local area
                                                        Improve response repairs service in
                                                                      housing
                                                      To work towards the achievement of the
                                                                      WHQS
                                                        To increase the contribution of CCBC
                                                          towards raising economic activity

                                                       To implement Council accommodation
                                                       strategy and facilitate hospital project
                                                      To support existing and future community
                                                       partnerships across the county borough
                                                         to work effectively and realise their
                                                                      objectives
                                                       Use procurement processes to support
                                                                   local economy
                                                       Improve procurement process to deliver
                                                                 efficiency savings
                                                         Improve performance management
                                                          across the authority (incl budget)
                                                       Increase the no. of council facilites that
                                                       are suitable and accessible for disabled
                                                                        people
                                                      Open the new Customer First centres (in
                                                             accordance with strategy)
                                                      To improve housing benefit administration
                                                      Achieve level 2 of the Generic Equalities
                                                             standard by April 1st 2007

                                                      Improve risk assessment process across
                                                                    the authority

								
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