Managing Change Culture and Rewards Role of CKO

© Copyright 2002, Yogesh Malhotra, www.yogeshmalhotra.com, All Rights Reserved 10-Step /4-Phase Phase 3 and Steps 9 Manage Change, Culture, and Reward Structures KMT-13CREATIVE ABRASION & CREATIVE CONFLICT INTEGRATION OF DATA, ACTIVITIES & PROCESSES DESIGN FOR AGILITY, FLEXIBILITY AND ADAPTABILITY SENSE-MAKING MODEL INFO-PROCESSING MODEL KNOWLEDGE MANAGEMENT for e-BUSINESS MODEL INNOVATION B2C, B2B, B2E, P2P… and Beyond KNOWLEDGE HARVESTING & EXPLOITATION KNOWLEDGE CREATION & RENEWAL TIGHT SYSTEMS Optimization and Efficiencies LOOSE SYSTEMS Agility, Flexibility, and Adaptability Engineering Design ‘Machine’ Focus Emergence ‘e-Agility’ Focus ERP, EAI, EEAI, CRM, SCM, Workflows, BPR, Intelligent Agents, Best Practices Communities of Practice, Customers, Suppliers, Partners In Control Out of Control RADICAL DISCONTINUOUS CHANGE Managing Knowledge for e-Enterprise Performance Click on this Link or Slide for Article on Knowledge Exchanges Source: Malhotra, Yogesh. Enabling Knowledge Exchanges For E-Business Communities. Information Strategy: The Executives Journal, v. 18 no 3 (Spring 2002) p. 26-31 © Copyright 2002, Yogesh Malhotra, All Rights Reserved© Copyright 2002, Yogesh Malhotra, www.yogeshmalhotra.com, All Rights Reserved KNOWLEDGE PROCESS FROM COMPLIANCE TO COMMITMENT Knowledge Utilization Knowledge Creation External Controls for Compliance Self Controls for Commitment Stable and Predictable Business Environment ‘Wicked’ Business Environment Customer Driven Virtual Communities Supplier Coopetition in Business Ecosystems Human Capital as Key Enabler Trust, Vision, Motivation, Leadership, Empathy Goals, Rewards, Penalties, Carrots, Sticks Click on this hyperlink for Article on Knowledge Ecology© Copyright 2002, Yogesh Malhotra, www.yogeshmalhotra.com, All Rights Reserved http://www.saic.com/cover-archive/it/knowledge.html© Copyright 2002, Yogesh Malhotra, www.yogeshmalhotra.com, All Rights Reserved http://www.brint.com/members/online/20090319/cko/© Copyright 2002, Yogesh Malhotra, www.yogeshmalhotra.com, All Rights Reserved http://www.fgipc.org/02_Federal_CIO_Council/cko.htm© Copyright 2002, Yogesh Malhotra, www.yogeshmalhotra.com, All Rights Reserved http://www.state.gov/m/irm/1843.htm© Copyright 2002, Yogesh Malhotra, www.yogeshmalhotra.com, All Rights Reserved http://www.sbs.gov.uk/default.php?page=/press/news13.php© Copyright 2002, Yogesh Malhotra, www.yogeshmalhotra.com, All Rights Reserved http://www.ckoonline.com/eng/list.php?idr=5170© Copyright 2002, Yogesh Malhotra, www.yogeshmalhotra.com, All Rights Reserved http://www.km.gov/documents/pd/GSA_CKO_PD.html© Copyright 2002, Yogesh Malhotra, www.yogeshmalhotra.com, All Rights Reserved “As the Chief Knowledge Officer for the agency, the incumbent is responsible for ensuring that GSA employees have the right information at the right time in the right place. Knowledge lives in people, while data and information reside in computers. The CKO provides the leadership required to successfully transform GSA into a learning organization that is flexible, agile and open to change.”© Copyright 2002, Yogesh Malhotra, www.yogeshmalhotra.com, All Rights Reserved© Copyright 2002, Yogesh Malhotra, www.yogeshmalhotra.com, All Rights Reserved http://www.viant.com/pages2/downloads/twt_km_interview.pdf© Copyright 2002, Yogesh Malhotra, www.yogeshmalhotra.com, All Rights Reserved http://www.informationweek.com/650/50calev.htm© Copyright 2002, Yogesh Malhotra, www.yogeshmalhotra.com, All Rights Reserved http://www.informationweek.com/762/know5.htm© Copyright 2002, Yogesh Malhotra, www.yogeshmalhotra.com, All Rights Reserved© Copyright 2002, Yogesh Malhotra, www.yogeshmalhotra.com, All Rights Reserved “The much commoner and well-established role of chief information officer, or CIO, although sometimes thought to be similar to that of CKO, is quite different. CIOs have distinct responsibilities -IT strategy, IT operations, and managing the IT function -and so far have not formally taken on the full range of knowledge management activities. Where a CKO exists, there is also likely to be a CIO, but the corollary is not true.”© Copyright 2002, Yogesh Malhotra, www.yogeshmalhotra.com, All Rights Reserved http://lamb.cba.hawaii.edu:82/OldVersions/What%20is%2 0a%20Chief%20Knowledge%20Officer.htm© Copyright 2002, Yogesh Malhotra, www.yogeshmalhotra.com, All Rights Reserved http://www.alba.edu.gr/OKLC2002/Proceedings/pdf_files/ID334.pdf