Knowledge Management an Oxymoron Control Compliance _ Performance

WWW VL KM | THINK TANK | READ & RESEARCH | ANNOUNCE | THINK TANK FAQ | @BRINT About BRINT | News About BRINT | Help & FAQs | Contact Us | Advertise Here | Welcome to the World's No. 1 Resource for Business Technology Management and Knowledge Management Services: Knowledge Portals · Knowledge Map · Knowledge Network · Book of Knowledge · NEWS· INFORMATION Channels: General Business Business Technology E-Business Knowledge Management Community: Join the Network! Global Network Events Calendar Executive Jobs @Brint.com SEARCH [ HELP] Knowledge Management Think Tank is now: BRINT Global Knowledge Network. Re: Is 'Knowledge Management' an Oxymoron?: 'Control', 'Compliance' & 'Performance' [ ] [ Post Followup ] [ Discussion Forums ] [ Discussion Index ] Posted by Yogesh Malhotra on July 16, 1997 at 19:02:59: In Reply to: Re: Is 'Knowledge Management' an Oxymoron?: 'Control', 'Compliance' & 'Performance' posted by Don Mezei on June 19, 1997 at 10:43:16: Don, I share your point about control as a key element of knowledge management. However, if you will, allow me [for the sake of dialog] to pose a different perspective of the behavior of humans we are wanting or hoping to control. In that spirit here goes... We may ask someone to 'do' something, however, we may not necessarily be able to control what they will be thinking about... they may be thinking about their next promotion, their family at home, or downright how they dislike what they are expected to 'do' because they [say] find it uninteresting, boring, not contributing to their growth/development, etc. When we explicitly attempt to monitor their work, what steps in is surveillance that is intended to ensure that the given work is done in the specified manner, thus explicit focus on behavior control (see for instance, Grant, R.A. & Higgins, C.A. (1991). "The Impact of Computerized Performance Monitoring on Service Work: Testing a Causal Model," Information Systems Research, 2(2), pp. 116-142.). You have stated: "Thus the importance of a healthy equilibrium between control and freedom. And knowledge management is the term which illuminates this relationship, in my opinion. I can't think of another business term which does this quite so implicitly. Can you?" I would agree that, viewed from various perspectives, knowledge management signifies the balance between control and freedom (with emphasis on freedom). One may view it in terms of divergence-convergence, dissent-consensus (dialog), chaos-structuredness, effectiveness-efficiency, etc. -Yogesh Follow Ups:Click Here to Post Follow Up in New Forums Knowledge Management Think Tank (New) Subject: Message: [ ] [ Post Followup ] [ Discussion Forums ] [ Discussion Index ] Download Our Articles and Interviews [ Guru Interviews] [ Real Time Business Processes] [ IT Adoption and Utilization] [ Managing and Measuring Knowledge Assets] [ The Real Competitive Advantage] [ Why IT and KM Systems Fail] [ Myths About Expertise Management] [ How 'Best Practices' Become 'Worst Practices'] [ Beyond Information Ecology to Knowledge Ecosystems] [ Knowledge Exchanges and Social Networks] [ Why Expert Systems Aren't Enough] [ KM for E-Business Performance] [ Does KM=IT? Not!] [ Other Articles and Interviews] Top of Page BRINT: 'Your Survival Network for The Brave New World Of Business'tm Recommended by Business Week, Fortune, Wall Street Journal, Fast Company, Business 2.0, Computerworld, Information Week, CIO Magazine, KM World, Los Angeles Times, New York Times, and hundreds of other worldwide publications. About BRINT | News About BRINT | Help & FAQs | Contact Us | Advertise Make BRINT your Start Page | | Link to BRINT | Submit Articles Terms of Use | Privacy | © Copyright 1994-2007, BRINT Institute, New York, USA WWW VL KM | THINK TANK | READ & RESEARCH | ANNOUNCE | THINK TANK FAQ | @BRINT