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Jesse Kendall 123 Elm Street Provo, UT 84601 801.555.5555 email@example.com Career Aspirations: Assertive Collector with a talent for persuasion and negotiation seeking opportunity to maximize receivables. Adept at conversing with customers with past due accounts while maintaining positive tones and relationships. Collections Excellence: ABC Collections, Provo, UT, 20xx to 20xx Collector / Team Leader Effectively managed a team of six collectors. Located and contacted delinquent credit cardholders through skip tracing. Negotiated and secured appropriate payment arrangements. Researched discrepancies and applied payments. Earned Employee of the Month and Service Star awards. Reviewed account holders’ financial records; conducted cost-benefit analyses to assess borrowers’ risks to default and asset returns. Performed detailed financial analyses to forecast completeness of repayment plans. Negotiated/implemented repayment plans to minimize uncollected revenue. BCD Financial, Provo, UT, 20xx to 20xx Collector / Revenue Officer Maximized revenues by proactively collecting funds on residential loans with receivable balances up to $400,000. Served as liaison across departments; researched accounting issues, and reviewed customer accounts to ensure accuracy. Evaluated claims; examined cash flows and records. • Earned kudos as a top performer among 500 account resolution managers by effectively handling over 6,000 accounts. Collected payments and resolved delinquencies to settle borrowers’ debts. • Investigated fraudulent returns/data to solve account problems and minimize write-offs and foreclosures. • Played a key role in mitigating losses for a series of accounts with a net worth in excess of $10 million. Formal Education: Bachelor of Arts in Finance, XYZ University, Provo, UT, 20xx Technical Skills: Windows XP; MS Office, including Word, Excel, and PowerPoint; Tally Accounting software
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