123 Elm Street
Provo, UT 84601
Career Aspirations: Assertive Collector with a talent for persuasion and negotiation seeking opportunity
to maximize receivables. Adept at conversing with customers with past due accounts
while maintaining positive tones and relationships.
Collections Excellence: ABC Collections, Provo, UT, 20xx to 20xx
Collector / Team Leader
Effectively managed a team of six collectors. Located and contacted delinquent
credit cardholders through skip tracing. Negotiated and secured appropriate payment
arrangements. Researched discrepancies and applied payments.
Earned Employee of the Month and Service Star awards.
Reviewed account holders’ financial records; conducted cost-benefit analyses to
assess borrowers’ risks to default and asset returns. Performed detailed financial
analyses to forecast completeness of repayment plans.
Negotiated/implemented repayment plans to minimize uncollected revenue.
BCD Financial, Provo, UT, 20xx to 20xx
Collector / Revenue Officer
Maximized revenues by proactively collecting funds on residential loans with
receivable balances up to $400,000. Served as liaison across departments;
researched accounting issues, and reviewed customer accounts to ensure accuracy.
Evaluated claims; examined cash flows and records.
• Earned kudos as a top performer among 500 account resolution managers by
effectively handling over 6,000 accounts. Collected payments and resolved
delinquencies to settle borrowers’ debts.
• Investigated fraudulent returns/data to solve account problems and minimize
write-offs and foreclosures.
• Played a key role in mitigating losses for a series of accounts with a net worth in
excess of $10 million.
Formal Education: Bachelor of Arts in Finance, XYZ University, Provo, UT, 20xx
Technical Skills: Windows XP; MS Office, including Word, Excel, and PowerPoint;
Tally Accounting software