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Jesse Kendall 123 Elm Street Enid, OK 73703 580.555.5555 email@example.com OUTSTANDING BANK OPERATIONS MANAGER Committed to peak performance, optimal processes, and organizational profitability COMPETITIVE ADVANTAGES Execution-driven leader with expertise in all aspects of operations, including relationship management, project management, new technology implementation, finance, and budget. Demonstrated success in executing project management techniques to optimize processes and streamline operations; infused operations with natural work teams and Lean, Kaizen, and Six Sigma strategies to control costs and maximize productivity. Technically proficient in MS Office Suite. Areas of excellence include: Budget Administration Process Improvements Strategic Planning Quality/Production Goals Cost Control/Containment Service Level Agreements Policy/Procedure Development Staff Recruitment/Development Performance Measurements CAREER HIGHLIGHTS OPERATIONS MANAGER, 20XX-20 XX ABC BANK, Enid, OK: Oversaw 110 associates while providing check proofing and clearing services for a nationwide customer base. Set the unit’s strategic direction and executed through three team managers. Established challenging expectations, developed policies/procedures, and monitored quality/productivity. Devised strategies to consistently improve processes, support challenging organizational objectives, and meet requirements of service level agreements. Developed and administered the operations budget. Earned recognition with 53,000 Rewards Points during tenure. DELIVERED RESULTS: • Generated savings of $450,000 by switching interstate shipping methods to other processing sites. • Saved $350,000 annually by executing a project that consolidated Dallas statement rendering into Kansas City Statement Rendering Department. • Spearheaded the successful migration and consolidation of bulk file process from statement rendering into check operations, which saved $56,000 annually. • Planned and implemented changes in receiving and capture processes that significantly improved check processing times and improved internal operations float. • Devised strategies to save $120,000 annually by incorporating returned items processes into check operations. • Played an instrumental role in improving associate survey scores and increasing 18 points from previous year. • Forecasted departmental needs and decided against replacing a resigning team manager and eight associates, which saved nearly $300,000 annually. OPERATIONS MANAGER, 20XX-20 XX BCD NATIONAL BANK, Enid, OK: Led a team of 80 through two team managers in oversight of 140 banking centers across Las Vegas and Reno. Processed approximately eight million checks per month. DELIVERED RESULTS: • Devised strategies to implement Six Sigma, natural work teams, Lean, and Kaizen concepts into practice, which increased productivity, reduced operational costs and errors, and improved overall service quality. • Generated savings of $48,000 annually in check operations and $24,000 annually in proof by making strategic operational enhancements. • Upheld an average associate score of 90% from 2000-2005 and achieved the lowest turnover rates nationally. Led check operations site to highest productivity in the nation from 2004-2005, while maintaining high associate morale. • Pioneered cross-training and job sharing across business lines, which benefited both Nevada ATM Services and Nevada Proof. Earned status as the first site to implement cross-training/job-sharing strategies nationally. • Averaged 20,000 Reward Points per year for performance excellence. EDUCATION B ACHELOR OF SCIENCE DEGREE, B USINESS MANAGEMENT, 20XX XYZ STATE UNIVERSITY-ENID, OK
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