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					KODAK SOFTDENT Practice Management Software Technician’s Installation Guide

Notice
© Eastman Kodak Company, 2005. No part of this publication may be reproduced, stored in a retrieval system, translated to another language, or transmitted in any form by any means, electronic, mechanical, photocopied, recorded, or otherwise, without prior written permission. NEITHER EASTMAN KODAK COMPANY NOR ANY OF ITS SUBSIDIARIES MAKE ANY WARRANTY OF ANY KIND WITH RESPECT TO THIS MATERIAL INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, NONINFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE. The information in this document is subject to change. Neither Eastman Kodak Company nor any of its subsidiaries shall be liable for errors contained herein or for incidental damages in conjunction with the furnishing, performance, or use of this material. Kodak and SoftDent are registered trademarks of Eastman Kodak Company. All other trademarks and registered trademarks are the property of their respective holders. Print Date: July 2005

Overview
This is the Kodak SoftDent practice management software technician‘s packet (tech pack). The SoftDent software is a critical systems application that must be running every day with as little down time as possible. In addition to the application, the hardware is critical to ensuring the stability of an automated practice management system. With our mutual client's best interest in mind, we ask that you carefully read and follow the installation instructions and recommendations accompanying this document. Be sure that you fully read and understand each section. If you have any questions, contact a SoftDent software Support representative. To assist you in the installa tion and maintenance of our product, you should be familiar with the information contained in the following sections: • • • • • • • • • • Vendor Stipulations Installation Recommendations Communication/Support Software Setting the Hardware Environment Data Files and Manual Installation Extracting Files Viewing and Restoring Pre-Installation Data Uninstalling the SoftDent software Components Migrating the SoftDent software, Version 10 and 11, to a New File Server Integration between the SoftDent software and Kodak dental imaging software

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Vendor Stipulations
The independent vendor is fully responsible for the configuration, installation, and maintenance of the client's computer network. SoftDent does not support the installed network or its related issues, including printer installations or operations. If the problem is related to system setup and configuration, the independent hardware vendor may request a hardware setup guide for the SoftDent software. The independent vendor is fully responsible for making sure that the hardware is configured and the client is trained to save and restore a backup of the SoftDent software and system database. Since there are many types of backup programs, SoftDent Support does not train an office on how to configure the backup system or how to restore a database. If the office must send data to SoftDent Support for in-house analysis, SoftDent Support prefers backups to be sent on CD/DVDROM but will accept backup media in the form of an Iomega Zip disk (250Mb or 100Mb), digital audio tape (DAT), or Travan data tapes. No other forms of backup media are accepted for data analysis. Addendums to installation documents will be made as necessary. The independent vendor is fully responsible for the support and maintenance of the client's computer network system. If a client's system crashes, provide the client with full contact information and specific instructions to contact the independent vendor first for system related problems. The SoftDent Support Center is not a Microsoft Windows, NT, or Peer-to-Peer Network Support Center and any needed networking support issues must be referred to you, the independent vendor, or the Microsoft Support Center. It is recommended that you be familiar with the chosen Windows operating system and that you carry an MCSE (Microsoft Certified Systems Engineer) certification or equivalent. Any questions about optimizing the network environment for use with the SoftDent software products are welcome. The SoftDent Technical Support staff is highly trained and is capable of assisting you in any way to ensure a smooth software/hardware installation and/or systems upgrade. When contacting Support, be sure to have the client’s account or phone number ready for the responding technician. You can email questions directly to SoftDentSupport@Kodakdental.com.

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KODAK SOFTDENT Practice Management Software Technician’s Installation Guide

Installation Recommendations
The purpose of this section is to provide installation guidelines, which can aid in the use and maintenance of the SoftDent software. All suggestions may not apply to every client. • Check that the hardware meets or exceeds the requirements listed in the current the SoftDent software system requirements, which can be found at http://www.kodak.com/global/en/health/dental/documentation/sysReqs/Soft Dent.pdf. As a general rule, computers at minimum specification will deliver minimum performance. Purchase only the fully tested devices listed on the hardware specifications information sheet. While some non-recommended hardware performs acceptably with SoftDent software, it remains the responsibility of the hardware technician to maintain the performance. If you are unsure as to whether a particular device is compatible with the SoftDent program, please email SoftDentSupport@Kodakdental.com or call a Support representative. PcAnywhere is the remote control support communication software required for use with the SoftDent software. Be sure to check that the version you are installing is compatible with the operating system installed. For information about compatibility, go to www.symantec.com. Train the office to set pcAnywhere to wait as a host on the computers with the program installed and with access to a modem. For offices using the Internet, train the staff to set the TCP/IP network host. Train the office staff to configure the backup system to back up the required files for the SoftDent software. These files are located in C:\SoftDent (default) on the server. If the office performs imaging through the SoftDent software, including digital x-rays, patient portraits, and intraoral photography, this information is in the C:\SDImages and the C:\PWImages folders and should be included in the backup configuration. WARNING! Incremental backup configurations do not work with the SoftDent software database. • SoftDent Support does not support the configuration of backup systems or the restoration process. Training the office staff on back-up restoration procedures will increase productivity and decrease service calls. Encourage the office staff to keep all Support phone numbers and account information in a convenient location. In the event of an emergency, it is critical that they can reach us quickly.

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Communication/Support Software
The purpose of this section is to provide general guidelines for setting up the communication and support software to aid in advanced troubleshooting of the SoftDent software. The remote control support communication software is pcAnywhere. It is required that pcAnywhere be installed on at least one computer in the office and that this computer have a minimum speed 56K external modem. PcAnywhere is a software package that allows the SoftDent Support Center to dial in and take control of the computer if an office is experiencing difficulties. The modem allows us to do this over the phone lines. The modem requires a dedicated line so the communication between our Support staff and the computer is not interrupted when there is an incoming call. It cannot be placed on a line that “rolls over” from another line. It can share a line with a fax machine, which can be disconnected if Support needs to dial in to the system. The preferred login for the host is SoftDent/SoftDent. When the Support Center attempts to connect, SoftDent/SoftDent is used if the login and password are not known. If you assign another login and password for the host, be sure the office is aware of them. For HIPAA compliancy, it is required that you enable pcAnywhere level encryption in the host security settings. It is highly recommended that pcAnywhere or another type of remote admin program be installed on each computer and set up for TCP/IP so that Support can take control of any computer in the network. If the office has a router, pcAnywhere ports 5631 and 5631 must be opened in the firewall and forwarded to a specific computer’s internal IP. From this computer, SoftDent Technical Support can pass through to the other computers on the network.

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KODAK SOFTDENT Practice Management Software Technician’s Installation Guide

Setting the Hardware Environment
The purpose of this section is to provide general guidelines for setting up the hardware environment to run the SoftDent software efficiently. All suggestions may not apply to every client. • Unless expressly stated in the hardware specifications, commercial class hardware is preferable to consumer class or clone computers. Whenever possible, we recommend that SoftDent software be installed in a homogeneous hardware environment. Starting in version 10.0, the monitor’s screen resolution must be set to 1024x768 pixels in order to display the SoftDent software’s information correctly in the SD Enhanced View. In addition, the font size should be set to Small (96 DPI) or Normal (96 DPI), depending on the operating system. The SoftDent software should be run only on wired 10baseT networking architecture or faster. Wireless networks have not been tested with the SoftDent software and are not recommended because of speed, interference, and latency issues. TCP/IP should be the only protocol installed over the network and at each individual computer. The SoftDent folder should be shared with full permissions and security for everyone, network, and users. If installing in a network environment that will contain Win98 computers, the entire C: drive needs to be shared fully.
Simple File Sharing should be disabled on any Windows XP computers.

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It is preferable that all the workstations have the same mapped drive letter. In version 10.0 or higher, you should configure your hardware and software firewall to open ports 13000 to 13025 internally. For version 10.0 or higher, the computers running the SoftDent software should all be on the same domain or workgroup. In most cases, setting up an office network using the following procedures enables the SoftDent software to function at optimal speed and performance.

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To set your hardware environment, follow these procedures: • • • • • • Make sure that all network cards are not set to auto-detect speed – 100kbs full duplex. Make sure that all computers are using static IP. Make sure that the server and all computers’ primary DNS point to the server instead of the router. Make sure that all computers do not map the administrative shares. Use a homogenous environment for anti-virus. Make sure that all computers exclude the SoftDent software and Kodak dental imaging software (formally know as Trophy) on virus scans and schedule them to happen during out-of-office hours. Try to disable the auto-protect for network drives. Make sure that the server has adequate page file sizes. Decide whether to use DNS or Host file and replicate to all workstations. Make sure that SFS is disabled on all computers. Make sure that the default server share is given full control permissions and that folder security is also given full control permissions. Make sure that no internal firewall is blocking traffic on ports 13000-14000. Make sure all computers are added to the same workgroup or domain. Make sure that no computers are binding IP using NetBEUI. If speed is a concern: Not using the Practice Central feature of the SoftDent software can increase speed. Do not use UNC path in PWCLIENT. Make sure that no NICs are set with power management, which turns the NIC off while not in use and can cause problems.

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KODAK SOFTDENT Practice Management Software Technician’s Installation Guide

Data Files and Manual Installation
The purpose of this section is to provide general information concerning the SoftDent software, version 10.0 and 11.0, data files and to provide manual installation instructions for the SoftDent software.

Data Files
For backup configuration, we recommend that the office backup the entire SoftDent and SDImages / PWImages folders. The SoftDent program should be closed while backing up, and the Client Server Faircom should also be closed, when used. When backing up the entire SoftDent directory is not possible, we recommend a backup of the following data and subdirectories:
Minimum Recommended Backup of SoftDent Directory Files and Folders Files *.dat *.idx *.sys *.def *.log *.ini Folders \Custom \History \Letters \Presentations \Profiles \ EDIDATA

Manual Installation of SOFTDENT Software, Versions 10.0 and 11.0
In some cases, it might be necessary to install the SoftDent software, versions 10.0 and 11.0, manually. To perform a manual installation, follow these steps: 1. Insert the SoftDent software, version 10.0 or 11.0, installation CD into the CD-ROM drive and exit the automatic insta llation. Leave the disk in the drive (D:). 2. Select Start > Run and type D:\Ssetup-SoftDent.exe \manual. 3. Click OK , and the manual installation begins.

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Extracting Files
The purpose of this section is to provide general information about the manual extractio n of SoftDent software, version 10.0 or 11.0, data files from the installation media. In some cases, a file in the SoftDent software might become corrupted and may need to be extracted from the SoftDent software installation CD. This is used primarily as a solution for system file corruption where a new copy of a file might be necessary. This is not generally used as a solution for data corruption, as an extracted data file is blank. To extract a file from the SoftDent software, version 10.0 or 11.0, installation CD, follow these steps: 1. Insert the CD into the CD-ROM drive and exit the automatic installation, leaving the disk in the drive (D:). 2. Select Start > Run and type D:\Ssetup-SoftDent.exe/X. 3. Click OK, and the file extraction window is displayed. Note : You must choose the file from a list of extractable files, and the list is in alphabetical order by folder.

Viewing and Restoring Pre-Installation Data
The purpose of this section is to provide general information about the automatic, pre-conversion database backup system that occurs during the upgrade to SoftDent software, version 10.0 or greater. This is considered a last resort for recovering data in a situation where version 10.0 needs to be uninstalled and no other backup exists. Since it is preferable to upgrade to version 10.0 or greater from version 9.8, all examples are for upgrading from version 9.8. The SoftDent directory should reside on the C: drive. Some of the command lines will change, depending on the version of the SoftDent software that you are upgrading from and where the SoftDent software resides.

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KODAK SOFTDENT Practice Management Software Technician’s Installation Guide

Viewing the SDBack98.001 or SDBack100.001 or SDBack110.001 File
During the installation of SoftDent software, version 10.0 or 11.0, the data from the previous version is archived in a sub-directory called SDBack. Inside the SDBack folder is the following file: SDBack98.001 or SDBack100.001 or SDBack110.001, which is a catalog file that details the backup process. Note: References to the SDBack98, SDBack100, and SDBack110 files are referred to as SDBack#.extension. To view the catalog file, select Start > Run and type C:\SoftDent\SDBack\WBackup CATALOG SDBACJ#. This command creates an SDBack#.cat text file, detailing all the files contained in the archive. You can view the contents of the file in a text editor; for example, WordPad or Notepad.

Restoring the SDBack# File
If it is necessary to restore the data from the SDBack folder, select Start > Run and type C:\SoftDent\SDBack\WBackup RESTORE SDBack# @SDBack#.txt. This command line restores the data stored in the SDBack folder according to the path information saved in SDBack#.txt. The SDBack#.txt file should hold the original paths of all the data files stored during the upgrade and conversion. Note : If it is necessary to save the restored data elsewhere, you can edit the SDBack#.txt file to save the data in an alternate location. By default, running the restore command restores the data to the original directory and overwrites any existing data.

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Uninstalling the SOFTDENT Software Components
The purpose of this section is to provide general information concerning the automatic and manual uninstallation process of separate components of the SoftDent software.

SoftDent: SDWin.exe
Uninstalling the SoftDent software consists of uninstalling the program and data files and deleting the registry keys. The easiest way to do this is to run the Windows Add/Remove Program utility. If you choose to run the Windows automatic uninstall, upon completion you still have the SoftDent folder with data and the original registry keys. If you choose the Windows custom uninstall, Windows prompts you to select all the files that you would like to uninstall. Select All for every portion of the uninstall, and Windows removes SoftDent from the computer‘s hard drive and registry. If a manual uninstall is necessary, you can uninstall the SoftDent software by deleting the SoftDent directory and deleting the SoftDent folder in the registry at: HKLocal Machine > Software > Infosoft WARNING! Deleting file s in the registry can cause the computer to malfunction. Be sure to delete only the appropriate registry folders.

PracticeWorks License File Server: PWSvr.exe
In some instances, it might be necessary to uninstall the PracticeWorks license file server. This is a separate application that allows access to the application and creates the gold key icon in the system tray. This application runs from the SoftDent\PWsvr folder. Note: The SoftDent software cannot function without the PracticeWorks Server application launched on one of the computers on the network. To automatically uninstall the PWSvr.exe file, follow these steps: 1. Select Start > Run and type: PWClient. 2. In the Client Options window, click Options and Uninstall License Server. This deletes the PWSvr folder in the SoftDent software and deletes the registry keys associated with the License File Server. The PWSvr registry key can be found at HKLocal Machine > Software > PWInc.

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KODAK SOFTDENT Practice Management Software Technician’s Installation Guide

You can choose to disable the PWSvr.exe application manually and then delete the \PWSvr folder and the registry key. You will need to have the license file disk available to re-register the SoftDent software; the License File (PWLF.dat) is deleted along with the \PWSvr folder.

Migrating SOFTDENT Software, Versions 10.0 and 11.0, to a New Server
The purpose of this section is to provide general information to aid in migrating the dataset and license files of the SoftDent software, versions 10.0 and 11.0, to a new server for the purposes of upgrading or troubleshooting. Initially , when moving the SoftDent software to a new server, verify that the new server meets or exceeds the hardware specifications for the SoftDent software. Disable the PracticeWorks License Server on the old server prior to networking the computers. If the office is using the Kodak clinical imaging module , the new server must have the same name as the previous server. To migrate to a new server, follow these steps: 1. Install a copy of the SoftDent software onto your new file server. 2. When the installation is complete, you are prompted to register the software. The screen displays the Customer ID and the Hardware ID. To obtain a rerelease code for the SoftDent software, fax the authorization on office letterhead to SoftDent Support. The fax should incl de: u • • • • • • Office letterhead Reason for re-release code (for example, upgrading server) Customer ID Hardware ID Signature of the doctor Return phone and fax numbers

This information expedites the handling of the re-release request. For our client’s security, re-release codes are not given without the above information. With the above information, a SoftDent Support technician provides the rerelease code promptly.

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After registering the program, to migrate the data from the old server to the new server, follow these procedures: • • • • • Network the two servers and copy the contents of the SoftDent software folder, except for the PWSvr folder, from the old server to the new server. If asked, overwrite any information in the SoftDent software folder on the old server. After the copy is complete, disconnect the network and uninstall the License Server from the older server. On the new server, delete the TMPort.def, TMServer.def, and TMOptions.def files in the SoftDent software folder. Reboot both computers.

After rebooting you should see the gold key icon on the new server. You can access the SoftDent software on the new server and have a recognized license file. If you can log in to the program and view client data, the migration is successful.

Integration Between SOFTDENT Software and KODAK Dental Imaging Software
The prerequisites for setting up Kodak dental imaging software installations are as follows: • • Install the SoftDent software first. Set the SoftDent software Image Storage Drive default path located under System > Change System Settings > Video Options to a UNC path that is shared through the network with full control. The path should be Global Image DB 0: \\server\c. Share all locations for previous SoftDent software SDImages and TW images across the network with full control.

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KODAK Dental Imaging Software, Version 4.X
To integrate the SoftDent software and Kodak dental imaging software (formally known as Trophy software, version 4.x), follow these steps: 1. Install the SoftDent software, version 11.X. 2. Reload the dental imaging software, version 4.X. 3. Under Chart > Options > X-ray, select Trophy-UI from the list and set the Image Storage Location field to the TW images path. 4. If Kodak dental imaging software is already installed and has been running in 10.X or less, go to the Patient.exe file in the TW directory and set the data storage path to blank.

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KODAK SOFTDENT Practice Management Software Technician’s Installation Guide

KODAK Dental Imaging Software, Version 5.X
To integrate SoftDent software and Kodak dental imaging software (formally known as Trophy software, version 5.x), follow these steps: 1. Install the SoftDent software, version 11.X. 2. Reload the dental imaging software, version 5.x. 5. Under Chart > Options >X-ray, select Trophy- UI from the list. 3. Go to the Patient.exe file in the TW directory and set the data storage path to the path of the dental imaging software stored images.

KODAK Dental Imaging Software, Version 6.X
To integrate SoftDent software and Kodak dental imaging software, follow these steps: 1. Install the SoftDent software, version 11.X. 2. Reload the Kodak dental imaging software, version 6.0.4.10 or higher. 3. Under Chart > Options > X-ray, select Kodak Dental Imaging.

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Description: This is a tech pack for those who want to install and transition softdent software to a new server.