Deepak Kr. Mishra(021)
(MBA 2nd Semester Section A)
What is Social
Social responsibility is the obligation of
organization’s management to make
decision and take actions that will
enhance the welfare and interests of
society as well as the organization.
Different Interest Groups
• Run the business efficiently.
• Proper utilization of capital and other
• Growth and appreciation of capital.
• Regular and fair return on capital
• Ensuring safety of their investment.
• Regular payment of interest.
• Timely repayment of principal
• Timely and regular
payment of wages and salaries.
• Proper working conditions and welfare
• Opportunity for better career
• Better living conditions like housing,
transport, canteen, crèches etc.
• Job security as well as social security
like facilities of provident fund etc.
• Giving regular orders for purchase of
• Dealing on fair terms and conditions.
• Availing reasonable credit period.
• Timely payment of dues.
• Products and services must be able to
take care of the needs of the
• Products and services must be
• There must be regularity in supply of
goods and services.
• Price of the goods and services
should be reasonable and affordable.
• All the advantages and disadvantages
of the product as well as procedure to
use the products must be informed
do the customers.
• There must be proper after-sales
• Grievances of the consumers, if any,
must be settled quickly.
• Unfair means like under weighing the
product, adulteration, etc. must be
• Not to offer exceptionally high sales
commission to distributors, agents
• Not to offer to customers heavy
discounts and /or free products in
• Not to defame competitors through
false or ambiguous advertisements.
• Setting up units as per guidelines of
• Payment of fees, duties and taxes
regularly as well as honestly.
• Not to indulge in monopolistic and
restrictive trade practices.
• Conforming to pollution control norms
set up by government.
• Not to indulge in corruption through
bribing and other unlawful activities.
• To help the weaker and backward
sections of the society.
• To preserve and promote social and
• To generate employment.
• To protect the environment.
• To promote sports and culture.
• To provide assistance in the field of
developmental research on education,
medical science, technology etc.
Social Values and Business
Social values refer to the general
recognition in society about which
acts are good and desirable on the
part of people and which acts are not.
Ethics refers to conduct and activities of
people based on moral principles.
Honesty, truthfulness, compassion,
sympathy, feeling of brotherhood etc.
are considered ethical.
and Role of Business
Business can be instrumental in fighting
pollution and protecting the
environment. Business can have three
types of role:
The Importance of Social
• Best Interest of Business to Promote
and Improve the Communities
• Improves Public Image of the Firm
• Improving Stock Price
• Solving Social Problems
• Resource given by the organizations
to solve the social problem
• Government Regulation
• Survival and Growth
• The first responsibility to society is to
operate at a profit, and only slightly
less important is the necessity for
• Ethics play an importance role in
• Social responsibilities would benefit
the company in the long run, can
earn more profit, and benefit the
humans and the environment.