JESSE KENDALL 123 Elm Street ▪ Rogers, AR 72758 ▪ (479) 555-5555 ▪ email@example.com
UNRIVALED CLIENT SERVICE ▪ ADVANCED MORTGAGE EXPERTISE ▪ SUPERIOR WORK ETHIC
Driven finance professional with demonstrated track record of maximizing customer service opportunities and consistently
exceeding performance goals. Well-versed in Alt A, A paper, government, non-prime, and hard money products. Demonstrated
ability to handle highly confidential personal and financial information in a sensitive manner. Accomplished in identifying and
capturing opportunities to accelerate expansion and improve profit contributions. Adept at working in fast paced environments,
employing strong organizational skills with attention to detail. Bilingual in English and Spanish.
MORTGAGE LOAN LEADERSHIP
ABC MORTGAGE CORPORATION, Rogers, AR ▪ 20xx – Present
DIRECTOR OF MORTGAGE DIVISION: Oversee team of Mortgage Loan Officers and Processors for a start-up company selling
residential / commercial mortgage services and broker loans. Manage office and oversee marketing activities. Solicit leads from
attorneys, CPAs, and Realtors. Communicate with banks and investors. Hire, train, and motivate staff.
CLIENT SERVICE: Consult with clients seeking to refinance or purchase property and help customers determine the best loan
product for their budget. Provide expert consultation and aggressively sell mortgage products. Pre-qualify / pre-approve loans,
evaluate applications, and review credit history to determine loan risk. Monitor loans carefully from initiation to closing; watch
pipeline to track deals in progress. Ensure collection of all pertinent information and 100% application completion through
frequent client call backs; oversee the timely completion of appraisals.
Developed business through strong referral base by providing tenacious client follow-up and exceptional service.
Assembled a stellar team of Loan Originators that dramatically increased sales.
Set up commercial and residential divisions within the company to provide more specialized customer service.
BCD MORTGAGE CORPORATION, Rogers, AR ▪ 20xx – 20xx
MORTGAGE CONSULTANT: Worked closely with clients and described residential loan benefits and features. Pre-qualified and
pre-approved loans. Performed credit evaluations and reviewed loan applications. Provided superior client service throughout
the full lifecycle of the loan and followed up after closing to ensure complete client satisfaction. Communicated with banks and
loan financers every day.
Improved investor list by establishing new relationships with account executives and banking institutions.
Organized team of three Processors; streamlined processes for working with banks and filing information.
CDE MORTGAGE CORPORATION, Rogers, AR ▪ 20xx – 20xx
LOAN OFFICER: Originated loans and aggressively sold residential mortgages. Conducted cold calls to prospect business; called
Real Estate Agents and CPAs to solicit sales. Presented different loan features to clients to ensure the best product match. Pre-
qualified and pre-approved applications, and evaluated client credit history. Ensured full data collection, application completion,
and client satisfaction.
Established lasting relationships and developed impressive database of clients through referrals.
CREDENTIALS AND ASSOCIATIONS
TRAINING: Todd Duncan Mortgage Mastery Program: Effective Management; Dale Carnegie: Effective Communication
EDUCATION: Bachelor of Science, XYZ College (GPA: 3.6), Rogers, AR
LICENSURE: National Association of Mortgage Brokers ▪ 20xx
AFFILIATION: Mortgage Bankers Association
Creating a Compelling Cover Letter
A powerfully written cover letter is necessary to land most interviews and ensure job search success. When an advertised
position creates a pile of 100+ resumes, it becomes the responsibility of the hiring personnel to shortlist the applications.
Resumes without cover letters are usually the first to go, followed by the ones with poorly written cover letters. Avoid this
fate by following these effective strategies:
Address your cover letter appropriately:
Be sure that you get the name of the hiring manager before sending your resume, and address the letter to that individual.
The proper greeting will be either “Dear Mr. (Smith),” or “Dear Ms. (Smith).” Avoid using Miss or Mrs., and do not address
your letter to “Dear Sirs,” as it is considered inappropriate. If you are unsure of your contact’s gender, address them by
their first and last name, as in “Dear Pat Smith,” to avoid an embarrassing mistake. If you don’t know the name of the
hiring manager, simply use the greeting “Dear Hiring Manager,”– it’s clear, to the point, and gender neutral.
Get to the point in your opening paragraph:
One of the most common interviewing questions employers ask is “Why should I hire you among other candidates?”
Provide an answer to that question right off the bat in your opening paragraph. This is a very important section because it
is the first thing the employer will read. It must be powerful and make an immediate impact. Be sure sell yourself and your
unique abilities. Do not use a generic opening paragraph that can apply to any Tom, Dick or Harry.
Every line should sell you, so use aggressive language here and throughout the rest of your cover letter. For example,
instead of writing “My background is in finance management, making me well-suited for your advertised Corporate
Finance Director position.” you can write “A background in finance management and a proven record of developing
effective strategies that drive revenue, growth and shareholder value make me a strong candidate for your advertised
Corporate Finance Director position.”
Show your interest and sell your accomplishments in the body of the letter:
In this section, you need to show your interest in the job and the company. Research is a key ingredient to a successful
job search. The more you are able to demonstrate your interest and knowledge about a company, the better your chances
are to secure an interview. Get to know the company’s mission and new corporate initiatives, and tell them how you can
help them meet their objectives or resolve their problems. Praise the company for public recognitions or recent
accomplishments. The employer will surely take notice of your active interest.
Use “I” and “my” sparingly. Try not to use these words more than six times in your cover letter. You need to focus on what
you will bring to the company and how you will help them improve their profitability. Too much use of the word “I” will also
make your letter look elementary and poorly written.
For executive-level candidates and professionals with substantial achievements, a bullet point format is often the most
effective and efficient way to highlight accomplishments. If you fall into this category, be sure to keep the bullet point
statements unique and fresh. Do not copy and paste the exact same phrases from the resume as it will make you look
lazy. All sentences and achievements transferred from the resume should be rephrased.
Close your letter with a strong paragraph:
In the closing paragraph, you need to address several issues. At the very least, you need to ask for the interview and
provide contact information. This is also the ideal place to mention your salary requirements (if the employer insists on it),
or your desire to relocate.
To demonstrate your drive and interest, mention that you will call within a week to follow up. This is a great way to ensure
the resume was successfully received, and it creates an opportunity to establish a dialog. However, do not mention this in
your cover letter if you do not intend to follow up.
In summation, an aggressive and dynamic cover letter will help you stand out among the competition. Remember that the
goal is to market yourself – not to compose a dull biography.