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Trip report - end of year trip report (deputy manager)
title of the article: end of trip report (deputy manager) leading you company, my colleagues the morning (afternoon) Good: very grateful to head office and communication navigation company Company confidence in me, giving me this opportunity to report to work for one year. End of the year 2003, about the past, one year of study, work, time is not long, but I get all the help it is too much, compared to their pay is too small, deeply ashamed. In the past six months the trust headquarters leadership and communication navigation colleagues care help, so I quickly adapted to the new jobs, the completion of the software from a purely technical personnel to the technical, management transition process. very grateful for my total, the sum of human resources alone, let me step to the company's vice president of technical staff from the first step in the transition. Early April, in their guidance and help, I completed the "implementation of the dragon up to customer relationship information management (CRM) feasible plan." The implementation of the program from the auto industry targeted customer relationship management, business process design, implementation, sales, etc fine up to industry all branches of the Dragon's customer relationship management analysis shows that the current bottleneck in the management of our business, that work process is not clear, customer information scattered in the hands of business, departments, not the clear division of responsibilities between collaboration, workflow and related personnel information flow is not a unified platform for sharing. The program for the future management provides a theoretical basis. part of the tube as the market leader, earlier this year, we formulated the objectives, that is the end product sales, market research, market development, market penetration, customer feedback information, industry information provider, and distributor management. In particular, I would like to thank all my colleagues the marketing department. In their understanding, support, tie, we have completed a car beauty center, car sales business, industry, users, etc. distributor management contract specifications. Personnel with specialized distributors conduct business counseling and training, and installation of the full cooperation of the Ministry sale to further expand the business area, especially in the "atypical pneumonia" during the due diligence work we have successfully completed the company's development monthly plan targets, the company's steady growth in business. Up to now, we have completed operating income *** million this year, profits *** million and operating income more than doubled last year, profits *** million more than last year. as a member of the market development department, we have pioneering spirit and sense of innovation, in 2002 with the Chinese People's Insurance to launch five Daoqiang Xian and install GPS-free insurance policy to send GPS, to create a Castle Car GPS Matthew sales effectiveness; in 2003 we proposed to strengthen the creative and control of banking and financial sector risk auto loans, and achieved good results, while the promotion of the Dragon up the management company's risk control car work. All of our innovative communications and navigation company staff wisdom, once again I want to thank all the staff, marketing department, is that you create our brilliant today. Outlook 2004, I think I should be in the following areas to carry out the work of our marketing department: 1, to enhance marketing and propaganda. market share in the consolidation of the existing basis, to enhance market penetration, the use of various effective marketing methods or business means to ensure that the market share; Zhiding market publicity, advertising Jian Du, Shi Shi media communications program to develop and implementation of the program of activities. Budget for the cost of commercial advertising, and corporate advertising and promotional materials, product review, and timely assessment of advertising effectiveness, and make timely adjustments; conduct foreign service-related publicity, public relations activities, timely and accurate grasp of the public views the company and feedback to the company, and then propose a solution. 2, responsible for the establishment in the region, a sound marketing network. perfect set up customer information, stored and classified management, responsible for collecting customer information, surveys, to help customer service center customer satisfaction survey, to maximize meet customer demand; often carry out market research and forecasting, market information market dynamics, price trends, monitor competitors, and major market changes and policy changes in the timely analysis, summarized and submitted to the company's decision-making decision-making; typical data to build customer relationships and customer relationships to coordinate resources, establish a sound and reasonable incentives to mobilize sales staff to work motivation. 3, the implementation of regular weekly business system, good staff training, exchange. next year we will increase the marketing business, and on the New comprehensive training of personnel, so that more outstanding young people to join our team to. We would like to regular weekly services to implement the mandate, so that clear objectives, responsibilities to the people, to ensure achieving the desired objectives. Part of our technology along with GPS monitoring center has also gone through two years, the achievements of the past, I have to pay the center of the hard work of staff, software and hardware maintenance staff thanked them for us today is the center stability operations provide a solid protection. In this new year begins, in particular, with the dragon up to the city car will soon put into use, technical department have to face new tasks, that is, cars with the city of Chongqing Road, information technology planning and implementation of our business development plan. Now I will the following aspects of the work of the Department in 2004 to deploy the technology. I. Communication Navigation Technology Department to determine 2004 targets 1. Dragon-up information for the construction, with the head office, branch office to complete the development of various management system platform, build and maintenance training. 2. Complete the monitoring center and sub-centers GPS hardware and software technical support, custom development center in line with my call center operation mode; 3. Dragon up the site for construction, maintenance and updating, and do all we can to develop up to industrial companies in our business processes Dragon online e-commerce software, the maximum good with our sister unit sales services. 4. Maintenance, consolidation of GPS center network customers to provide better value-added services, increase the service charge collection work in order to monitor service center into a new profit growth point; 5. Navigation companies in the communications business strategy under the guidance of a unified, extensive search and the establishment of technical value-added partnerships, according to car GPS market facing / customer needs customized software development center and provide feasible options, with marketing the program to complete the project staff design, develop the scope of our business, increase market share. 6. Dragon up in the perfect city of Chongqing Road car design weak, and information integration, based on active participation in the bidding program determines that the project implementation schedule control and supervision of the construction site. 7. Dragon-up companies responsible for internal office platform construction, commissioning, operation, maintenance and so on. Dragon-up units for the computer network system maintenance. second reasonable allocation of staff to ensure project implementation Software Division staff to adapt to the trend of today's software industry, to master new technology, the company should all regular technical training, but also on city construction vehicles and control center functions, and I would recommend next year's technical department is divided into several groups working to coordinate in the implementation: 1. System Maintenance Group GPS monitoring center for the entire building, removal, software upgrades, data maintenance work and the Dragon up the unit's computer network system maintenance. Officers as two: head - Zou cents; crew - Zhang Zhongwei 2.B / S structure, the development team dragon up for B / S class management software development, implementation, commissioning, running, training, maintenance work, including the dragon up to customer management system (CRM), Dragon up website, Dragon OA management approval system over the Internet, Dragon up communication and navigation business management system. Three officers Ding Yuan: Director - Zhang Yu-chun; crew - Du Haotian, Zhang Zhongwei 3. Systems integration project and technical support call center team reach truck for Dragon City information technology software to design and implement ; to meet customer needs, marketing research, design services and the feasibility of the specific implementation plan. Four officers Ding Yuan: Director - Zhang Zhongwei; team members - Zhang Yu Jin, Du Haotian, Zou cents . C / S structure of the development team dragon up for C / S class management software development, implementation, commissioning, operation, training, maintenance work, including the dragon up to Auto City Property Management System, communication and navigation corporate users billing system, the dragon up to human resource management system, the dragon up to car rental companies and other business management systems. Three officers Ding Yuan: Leader - Du Haotian; crew - Zhang Zhongwei, other temporary absence. staff training in human resources development team building and an important part of corporate culture through training, can be unity of purpose, unity of recognition and pace, and improving cohesion, centripetal force and fighting capacity. Establish a learning atmosphere, do not know how to ask, no, to learn. Time is limited, particularly in our IT industry, computer technology is advancing rapidly, do not study the day will fall behind, so now we are here every employee should establish a time and competition. Companies are willing for you to create learning and training opportunities, so that we improve the professional knowledge and skills, we can have creative intelligence, enterprises can help in the market economy undefeated. Leaders, I was until the second half of this year to augment the corporation's new management positions, although some results, but there are still many in the management of the gaps, embodied in the following areas: First, work discipline not strict, conniving men shielding employees reason because my personality, my management, departmental management is not a good order. Staff late, leave early and so is serious, work hours caused by chat or doing private work efficiency is not high. As director of managers, in the past few months have not done this work, we will be late to an early walk for a while, or even a phone call would not come, work hours are often something else. I have been embarrassed before to manage, Why? Because we are good friends, all buddies, that they consciously, self-discipline, but in fact they can not, therefore giving rise to the status quo. A while ago through the Learning Management Corporation, I realize: the management of connivance is taboo. The most essential of the bearing is tolerant, but the company is not. The human being is given to corporate culture of a major heritage, but also a great harm. Connivance of others, we also learned indulgent. The management of lost dignity in the conniving, the company lost vitality in conniving. With the company's employees not to get-together, but for the interest. Take the "people management" as a permissive pretext is totally unacceptable, no responsibility and power management is absurd. Today, you let a person, then you have to condone others tomorrow. Connivance of people seem to be buying, but "selling" may be off the dignity and business assets. For their own future, I can not allow yourself; to other people's future, I can not condone others. In the new year, I hope that mutual supervision, the company's management by the system, not human! second employee incentives need to be improved and strengthened communication navigation company was first established as the industry's operations and no sales experience, a blank area of the market development, and it has The main business is the face of the Group's sales within the gallery, so the sales staff to consider car dealers commission only sales consultant. In 2003 the external market as we expand, its staff incentive distribution system needs to reconsider, because the initial size of foreign sales has not been formed, there is no question this administration sufficient attention. Coupled with industry sales in the market, policy changes, we discuss this issue has obviously lagged behind the industry. Concluded by the end of this year, we solicit the opinion of the management company, has been established for the coming year bonus, commission distribution policy, hopes for the coming year through this incentive policy to stimulate the enthusiasm of everyone working to make our sales and service to a a higher level. 3, the center after-sales service and installation work necessary to raise the GPS Monitoring Service to the core of our customer service department, which directly affects the quality of service to our corporate reputation and market share, thus strengthening the central services is our top priority next year. After nearly two years of operation we have gained some experience, we are confident will monitor the Centre's services to standardize procedures, and to quality service has won the trust of customers. place because companies have not fixed installation and GPS end product installation is not uniform standards, combined with professional installation staff training is insufficient, so that our installation work has been lagging behind the company's development needs. Although this year has increased the installation of officers, but staff have the skills gap between the installation, so the accident caused a number of installation. As managers, we have the primary responsibility in 2004 as our business office and vehicles to establish the Office of City business, we are confident that strengthen the management, for the standardization of pre-job training, a general increase in the installation technology, ensure the installation and after-sale service quality, the development of next year for the company to provide solid protection. Comrades, 2003, is about to end, this year we had the sweat of hard work, have to face a difficult time marketing the helplessness, there was rapid increase in performance of the company when the proud, review history and look to the future We are a united group with a collective team, a team able to tackle. The new year, we need a stronger sense of responsibility and mission, and commit them to their jobs and going, we can put up telecommunications Dragon Navigation Company built in Qingdao of the most influential automotive service call center. Outlook 2004, Our goal is: ** million operating income breakthrough, a breakthrough *** million profit. I think as long as we maintain a positive work ethic, headquarters and support units brothers, correctly grasp the law of the market, our goal will be achieved. above is my trip report, I will work hard to meet the company's specific responsibilities of various departments to develop goals, I urge the leadership and every employee present to supervise. Thank you! "trip end of year report (company vice president)," Welcome to the year-end trip report (deputy manager). % D
"Trip report - end of year trip report (deputy manager)"