Item Processor Resume Sample

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					                                                  JESSE KENDALL
           123 Elm Street  Miami, FL 33183 H: (305) 555-5555  C: (305) 444-4444  jkendall@notmail.com

                               OPERATIONS MANAGEMENT: ITEM PROCESSING
Analytical and results-driven professional with extensive relevant experience impacting organizations through operations
management as well as accurate, compliant, and timely bank processing. Dynamic leader with a commitment to
excellence; accomplished in research, problem resolution, and operational streamlining. Reputation for advancing
successful business initiatives, leveraging core strengths, and working diligently to ensure peak operational performance.

                                                 KEY PROFICIENCIES
        Team Leadership                      SLA Management                      Staff Development
        Records Management                   Conversion Projects                 Procedural Trainings
        Operational Streamlining             Account Statement Accuracy          Problems Resolution

                                           PROFESSIONAL EXPERIENCE
ABC CORPORATION, Miami, FL  20xx-20xx
Off-Shift Manager / Item Processor
Directed the daily operations of a high-performance team of 114 in the areas of proof, ATM processing, sorter room
operations, receiving, distribution, error control, and reconciliation.
   Managed receipt of all branch work delivered by couriers and accurately recorded all items missing.
   Devised a system for the safe storage of all customer sensitive information at the end of each shift.
   Developed a shift turnover log that documented all daily issues impacting production, such as machine downtime and
    service calls requests.
   Earned the Living It Award for providing service excellence and practicing the brand promise.

BCD BANK., Miami, FL  20xx-20xx
Item Processing Supervisor
Led a team of seven in research activities and development of critical solutions for balancing issues that pertained to
incoming bank processing.
   Met or exceeded expectations in the timely, accurate, and efficient delivery of service level agreements. Performed
    research and resolved critical issues and problems related to customer monthly statements.
   Implemented a labeling process for the bulk file system, which included retention and destruction of checks.
   Designed a process to return customers’ checks to the state in which the account was opened, after research was
    performed on missing check enclosures for customers’ statements.
   Devised a training curriculum for staff that improved identification of fraudulent checks during inclearing processing
    and mitigated potential risks of theft to customer accounts.

CDE BANK., Miami, FL  20xx-20xx
Item Processing Section Manager
Supervised a team of eight employees in accurate and timely operations of the inclearing and image statement areas.
Oversaw schedules, work priorities, and staff workload. Collaborated and developed comprehensive training curriculum;
delivered trainings and professional development.


                                     EDUCATION & TECHNICAL EXPERTISE
XYZ STATE UNIVERSITY, Miami, FL General Studies, 20xx-20xx
Banking Expertise: Managing Banking Operations for Productivity and Quality. IBM AS/400 Operations Training
Course, Proof of Deposit Teller Training Class
Software Skills: Microsoft Office Suite, BISYS, FEDPlus, Checkmate, IBM AS/400, Unisys Item Processing System (NX
5600), Unisys NDP 2000 (Sorter)
Creating a Compelling Cover Letter
A powerfully written cover letter is necessary to land most interviews and ensure job search success. When an advertised
position creates a pile of 100+ resumes, it becomes the responsibility of the hiring personnel to shortlist the applications.
Resumes without cover letters are usually the first to go, followed by the ones with poorly written cover letters. Avoid this
fate by following these effective strategies:


Address your cover letter appropriately:
Be sure that you get the name of the hiring manager before sending your resume, and address the letter to that individual.
The proper greeting will be either “Dear Mr. (Smith),” or “Dear Ms. (Smith).” Avoid using Miss or Mrs., and do not address
your letter to “Dear Sirs,” as it is considered inappropriate. If you are unsure of your contact’s gender, address them by
their first and last name, as in “Dear Pat Smith,” to avoid an embarrassing mistake. If you don’t know the name of the
hiring manager, simply use the greeting “Dear Hiring Manager,”– it’s clear, to the point, and gender neutral.


Get to the point in your opening paragraph:
One of the most common interviewing questions employers ask is “Why should I hire you among other candidates?”
Provide an answer to that question right off the bat in your opening paragraph. This is a very important section because it
is the first thing the employer will read. It must be powerful and make an immediate impact. Be sure sell yourself and your
unique abilities. Do not use a generic opening paragraph that can apply to any Tom, Dick or Harry.
Every line should sell you, so use aggressive language here and throughout the rest of your cover letter. For example,
instead of writing “My background is in finance management, making me well-suited for your advertised Corporate
Finance Director position.” you can write “A background in finance management and a proven record of developing
effective strategies that drive revenue, growth and shareholder value make me a strong candidate for your advertised
Corporate Finance Director position.”


Show your interest and sell your accomplishments in the body of the letter:
In this section, you need to show your interest in the job and the company. Research is a key ingredient to a successful
job search. The more you are able to demonstrate your interest and knowledge about a company, the better your chances
are to secure an interview. Get to know the company’s mission and new corporate initiatives, and tell them how you can
help them meet their objectives or resolve their problems. Praise the company for public recognitions or recent
accomplishments. The employer will surely take notice of your active interest.
Use “I” and “my” sparingly. Try not to use these words more than six times in your cover letter. You need to focus on what
you will bring to the company and how you will help them improve their profitability. Too much use of the word “I” will also
make your letter look elementary and poorly written.
For executive-level candidates and professionals with substantial achievements, a bullet point format is often the most
effective and efficient way to highlight accomplishments. If you fall into this category, be sure to keep the bullet point
statements unique and fresh. Do not copy and paste the exact same phrases from the resume as it will make you look
lazy. All sentences and achievements transferred from the resume should be rephrased.


Close your letter with a strong paragraph:
In the closing paragraph, you need to address several issues. At the very least, you need to ask for the interview and
provide contact information. This is also the ideal place to mention your salary requirements (if the employer insists on it),
or your desire to relocate.
To demonstrate your drive and interest, mention that you will call within a week to follow up. This is a great way to ensure
the resume was successfully received, and it creates an opportunity to establish a dialog. However, do not mention this in
your cover letter if you do not intend to follow up.

In summation, an aggressive and dynamic cover letter will help you stand out among the competition. Remember that the
goal is to market yourself – not to compose a dull biography.

				
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