IP Telephony Training Manual
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IP Telephony Training Manual Table of Contents Operating Your IP Phone ........................... 3 Quick Reference Guide.............................................. 3 Unity Voice Mail ................................. 4 Initializing Your Voice Mailbox............................... 4 How to Log into Voice Mail & retrieve Voice Mail messages. ............................... 5 ANSWER INCOMING CALL PLACE OUTGOING CALL PLACE CALL ON HOLD Lift handset or Lift handset or While the call is active Press the ANSWER soft button Press the NEW CALL soft button Press the HOLD soft button Within the District dial the EXTENSION NUMBER RETRIEVE HELD CALL Or Press RESUME or LINE button Outside the District dial 9 and the phone number you wish to reach ANSWER SECOND CALL TRANSFER CALL TRANSFER TO VOICE MAIL Press the ANSWER Soft Key While the call is active Placing first call on HOLD Press TRANSFER soft button Or Enter EXTENSION NUMBER Press END CALL soft button Press the TRANSFER button Press the ANSWER soft button Announce call then Press TRANSFER Press * Dial the desired EXTENSION again Or Press TRANSFER for blind NUMBER *Quickly Press* TRANSFER transfer CALL PARK DIRECTORIES CONFERENCE While the call is active Press the DIRECTORIES button Connect to first party Press the MORE soft button Choose the directory of choice Press MORE soft button Press the PARK soft button Use the scroll bar to select Press CONFERENCE soft button View assigned number in display To call this number choose Enter the next number Press the DIAL soft button RETRIEVE PARKED CALL Within the District dial the On any IP phone EXTENSION NUMBER Enter assigned Park number Or Outside the District dial 9 and the phone number you wish to reach Unity Voice Mail 1. Press the MESSAGE button. 2. • If at you are on your phone enter your default password (provided by principal) • If you are on another phone press “*”, and enter your mailbox number. 3. Enter your password. (See your campus principal or secretary for default password) 4. Record your name the District Directory. 5. Press # to accept. 6. Record Greeting. Example: “You have reached the office of _____________. I am currently unavailable to take your call. Please leave your name and number, and I will return your call. Thank you.” . • Press 1 to rerecord . • Press # to accept 7. Change your password. (Must be at least 5 characters in length) . • Enter new password . • Reconfirm entry Your Voice Mail is now set up! Unity Voice Mail 1. FROM YOUR PHONE: • Hit the MESSAGE button. Voice mail will prompt you to enter your password. Enter your PASSWORD. 2. 2. FROM WITHIN THE OFFICE BUT NOT YOUR DIRECT EXTENSION: • Dial the main voice mail number 3599 (or press the Message Button) then press the STAR KEY “ ” * and voice mail will prompt you for your ID (this is the same as your extension/mailbox number). Once you enter your mailbox number, voice mail will prompt you to enter your password. Enter your PASSWORD. 3. CALLING IN FROM OUTSIDE THE OFFICE: • Dial the main number 817.547.3599. When voice mail answers, press the STAR KEY “ ”. * Voice mail will prompt you for your ID (this is the same as your extension/mailbox number). Once you enter your mailbox number, voice mail will prompt you to enter your password. Enter your PASSWORD. -NOTE- ANYTIME THAT YOU HEAR A PRERECORED GREETING WHEN CALLING INTOTHE SYSTEM (INTERNALLY OR EXTERNALLY) PRESS THE STAR ( * ) TO BE PROMPTED FOR YOUR VOICE MAIL ID/MAILBOX NUMBER. THIS IS A HIDDEN OPTION, YOU WILL NEVER HEAR A PROMPT FOR SUBSCRIBER LOG IN.