IP Telephony Training Manual

							IP Telephony Training
       Manual
                  Table of Contents




Operating Your IP Phone ........................... 3
Quick Reference Guide.............................................. 3
Unity Voice Mail ................................. 4
Initializing Your Voice Mailbox............................... 4
How to Log into Voice Mail & retrieve Voice Mail
messages. ............................... 5
ANSWER INCOMING CALL              PLACE OUTGOING CALL                         PLACE CALL ON HOLD
Lift handset or                   Lift handset or                             While the call is active
Press the ANSWER soft button      Press the NEW CALL soft button              Press the HOLD soft button

                                  Within the District dial the
                                  EXTENSION NUMBER                            RETRIEVE HELD CALL
                                                       Or                     Press RESUME or LINE button
                                  Outside the District dial 9 and the phone
                                  number you wish to reach


ANSWER SECOND CALL                TRANSFER CALL                               TRANSFER TO VOICE MAIL
Press the ANSWER Soft Key         While the call is active
Placing first call on HOLD        Press TRANSFER soft button
                     Or           Enter EXTENSION NUMBER
Press END CALL soft button                                                    Press the TRANSFER button
Press the ANSWER soft button      Announce call then Press TRANSFER           Press * Dial the desired EXTENSION
                                  again Or Press TRANSFER for blind           NUMBER *Quickly Press* TRANSFER
                                  transfer



CALL PARK                         DIRECTORIES                                 CONFERENCE
While the call is active          Press the DIRECTORIES button                Connect to first party
Press the MORE soft button        Choose the directory of choice              Press MORE soft button
Press the PARK soft button        Use the scroll bar to select                Press CONFERENCE soft button
View assigned number in display   To call this number choose                  Enter the next number
                                  Press the DIAL soft button
RETRIEVE PARKED CALL                                                          Within the District dial the
On any IP phone                                                               EXTENSION NUMBER
Enter assigned Park number                                                                         Or
                                                                              Outside the District dial 9 and the phone
                                                                              number you wish to reach
                           Unity Voice Mail




      1. Press the MESSAGE button.
      2. • If at you are on your phone enter your default password (provided by
         principal) • If you are on another phone press “*”, and enter your
         mailbox number.
      3. Enter your password. (See your campus principal or secretary for
         default password)
      4. Record your name the District Directory.
      5. Press # to accept.
      6. Record Greeting.

    Example:
    “You have reached the office of _____________. I am currently
    unavailable to take your call.
    Please leave your name and number, and I will return your call. Thank
    you.”

.        • Press 1 to rerecord
.        • Press # to accept

    7. Change your password. (Must be at least 5 characters in length)
.        • Enter new password
.        • Reconfirm entry

Your Voice Mail is now set up!
                                Unity Voice Mail




       1.   FROM YOUR PHONE:
       •    Hit the MESSAGE button. Voice mail will prompt you to enter your password. Enter
your PASSWORD.
2.     2.   FROM WITHIN THE OFFICE BUT NOT YOUR DIRECT EXTENSION:


• Dial the main voice mail number 3599 (or press the Message Button) then press the STAR KEY “ ”   *
                                               and voice mail
           will prompt you for your ID (this is the same as your extension/mailbox number). Once you
           enter your mailbox number, voice mail will prompt you to enter your password. Enter your
           PASSWORD.




 3.   CALLING IN FROM OUTSIDE THE OFFICE:


      •   Dial the main number 817.547.3599. When voice mail answers, press the STAR KEY “ ”.  *
          Voice mail will prompt you for your ID (this is the same as your extension/mailbox number).
          Once you enter your mailbox number, voice mail will prompt you to enter your password. Enter
          your PASSWORD.




-NOTE- ANYTIME THAT YOU HEAR A PRERECORED GREETING WHEN CALLING
INTOTHE SYSTEM

(INTERNALLY OR EXTERNALLY) PRESS THE STAR (                 *
                                               ) TO BE PROMPTED FOR
YOUR VOICE MAIL ID/MAILBOX NUMBER. THIS IS A HIDDEN OPTION, YOU WILL
NEVER HEAR A PROMPT FOR SUBSCRIBER LOG IN.