E*TRADE
FINANCIAL January 29, 2008 Mr. Mark Galloway 3339 East Carol Mesa, AZ 85204 Re: E*TRADE Brokerage Account xxxx-3582 Dear Mr. Galloway, I am writing in response to your December 21, 2007 complaint to the U.S. Securities and Exchange Commission (“SEC”), concerning the E*TRADE Securities LLC (“E*TRADE’~) account referenced above. That complaint was forwarded to E*TRADE on January 15, 2008. In your letter you inquire about E*TRADE’s decision to permit no further business. We have reviewed your concerns and respond below with informati6n that will help resolve this matter. Our records indicate that on November 21, 2007 E*TRADE Securities decided to exercise our discretion and proceed to close your account by permitting no further business. For your review, the Customer Agreement states: Termination ofAccounts 1 may close my Account anytime. a/Icr all Debit Balances are paid, on written or oral notice to E*TRADE Securities. E*TRADE Securities reserves the right to terminate my Account or to block my access to the Service without notice, for any reason or/or no reason. The terms and conditions of this Agreement will survive termination of my Account and will continue to apply to any disputed or other remaining matters involving my relationship with E*TRADE Securities. After the termination 0/my Account, I will remain liable to E*TRADE Securities/br payment of any indebtedness or obligation to E*TRADE Securities, plus interest as provided under this Agreement. Source: https.//us. etrade. com/e/t/estation/help?id= 1209031000 On January 3, 2007 the transfer of your account to TD Ameritrade was completed. E*TRADE appreciates this opportunity to respond to your concerns and trusts this response will resolve this matter.
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Sincerely,
Rosemary Wellner Compliance Analyst E*TRADE Securities LLC cc Ms Kerry McGovern
E*TRADE~itj~,l~LjIO 1258202 F-larborside Financial Center 501 Plaza 2, 5th Floor Jersey City, NJ 07311 etrade.com
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