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the marketing & communications
needs of charities
Summary report of an in-depth research programme
September 2009
Funded by: Commissioned by Media Trust, research conducted by:
www.improvingsupport.org.uk/marketingandcommunications
01
Foreword from Media Trust Contents
There are over 160,000 registered Media Trust is leading the ‘Marketing This research provides a unique insight Welcome This Summary Report outlines the main
charities in England and Wales, and and Communications’ work-stream of into the capacity and capability for themes and conclusions from our in-depth
research project. If you would like to study
countless other community groups Capacitybuilders’ Improving Support marketing and communications Executive summary 2 the full research findings, please contact the
and good causes vying for our Services. The express aim of this work- amongst front line and support Marketing & Communications Services Team
attention on a daily basis. With stream is to improve marketing and providers of all sizes and sectors across Insufficient core investment in at Media Trust.
a myriad of public campaigns, we are communications support to the third England. We hope that it will empower Marketing & Communications 8
under a barrage of messages aimed sector via support organisations. them, like us, to push these contactus@mediatrust.org
(Subject: Media Trust Research)
at trying to change our views and fundamental skills to the top of the Online presence, but digital +44 (0)207 217 3717
behaviour every single day, and this This significant piece of new third sector agenda and improve benefits are unrealised 12
is coupled with millions of messages research, commissioned by Media support given on the ground to
that bombard us as consumers. Trust as part of Improving Support, charities in finding their voice and Non-strategic marketing planning,
So, it is essential that delivery suggests that there is much to do. making it heard. urgent need for support 16
of outstanding marketing and It reveals a sector that is hugely
communications activity should aspirational, but often unsure of how Support from within the sector is
be at the very top of any charity’s to secure commitment to marketing preferred, but difficult to access 20
priority list, if it is to make its voice and communications activities, or
heard amongst this ever increasing apply principles strategically. Aspiration within charities to raise
Gavin Sheppard
congestion of communication. Development Director the bar 24
Media Trust
Conclusions 27
Media Trust 28
Executive summary 02 Executive summary 03
With funding available The research was specially designed to
identify:
The research focussed on three aspects of
marketing and communication namely,
Overall, across all size • Insufficient core investment – the research
suggests that at a fundamental level there
• Support from within the sector – this was
repeatedly identified, as a preferred option
from the ‘Marketing and marketing planning, online and digital and type of organisations is a lack of management and stakeholder as it was felt like-minded groups fully
Communications’ work- • The strengths and weaknesses of the existing activity, plus marketing support and
marketing and communications of frontline operations. In each instance organisations
questioned, a number of support for training and strengthening
marketing spend
understood the role, value and ethics of the
Third Sector from experience. However, there
stream for Capacitybuilders’ and support charities were asked to assess their current general themes emerged was no clear route to access these groups.
Improving Support Services, performance and identify their priority for
• The marketing and communications needs improvement.
from the research, indicating • Unrealised digital benefits – despite most
organisations questioned having an online • Desire to raise the bar – despite the various
Media Trust commissioned of front line charities key areas of concern and presence nearly all expressed concern that challenges and issues identified by the
research to identify the • The services currently available from support
priorities for improvement. their full potential for digital marketing and
communications was not realised
research, there is an underlying aspiration
for all groups to improve marketing and
capability and capacity organisations to meet those needs communications within their sector.
for marketing and • The potential gaps in the services available
• Lack of strategic planning – with a variety
of diverse, short-term activities most groups
communications support identified a significant gulf between
in the Third Sector; and • The priorities for developed or new services
to fill the gaps and, by implication, where
recognizing the urgent need to plan
marketing and communication strategies for
to explore how support funding should be targeted the long term and the ability to do so
organisations can best
help to enhance these
capabilities within frontline
organisations.
Research background 04 Research background 05
Our methodology, Small
<£0.5m
Medium
£0.5-£2.5m
Large
>£2m
The quantitative research which followed
and forms the basis of this report was
Analysis of the different types and sizes of
organisations confirmed the initial qualitative
respondent profile and designed to measure the needs and level insight - that marketing behaviour was more
segmentation 273 83 48
of support available in the third sector
in England in more detail. 404 organisations
similar between like-sized organisations than
between organisations from the same tier.
Prior to conducting this study, our research were contacted (from a sample provided Thus, size by annual turnover was the most
partners BPRI conducted an initial stage of by Guidestar) and representatives from reliable and comprehensive way of
qualitative research: an exploratory study of each participated in a 25-minute segmenting common behaviour within a
16 face-to-face in-depth interviews with telephone interview, conducted by BPRI sector that is notoriously wide-ranging and
organisatons of mixed size and status (frontline between 13th and 23rd January, 2009. difficult to segment. Our results are therefore
and support organisation status). Key insights This survey investigated: segmented across small, medium and large
from this initial research were that many third sized organisations.
sector organisations had no formal, structured, • The size, structure and function or specialism
marketing and communications process, thus of the organisation
precluding the use of process mapping for
streamlining work. Also size, rather than status • Their planning and marketing activity
seemed to determine the organisation’s
approach to their marketing and • The existence and use of their
communications. Finally, the level of web presence
marketing activity carried out and the need
for support differed greatly from organisation • Their operational effectiveness
to organisation.
• Their success at accessing support
Research background 06 Research background 07
In order to achieve Annual income Organisation type The Priority and Aspiration Service requirement
representative results, Small 48 Frontline 51 Matrix Maintain Raise the bar Quality
the sample profile Medium
83
2nd tier
61
210 For an overview of how organisations felt Strong results in this sector indicate
that marketing and
results in this sector
indicate that even where
enhancement
encompassed an even
Large Frontline & 2nd tier
about their current performance in a given communication activity is an effective marketing
273 at a satisfactory level. and communications
Other 82 area, and how they prioritise areas for
spread of organisations improvement, the research results were
However, vigilance is
required to maintain it,
operation was in place,
there was still an aspiration
by specialism, geographical charted in a matrix format. keep abreast of market
advances and ensure there
for further improvement to
set new standards.
Performance
location, rural vs. urban
is no drop in standards
Organisation specialism Office location by area caused by complacency.
location, size by staff, size Disability/special needs 278/404 London 30
18
88 Let it slide Urgent action Basic toolkits
by turnover, and frontline Education/training 232/404 South east 38 marketing and
communications are
results in this sector
indicate that marketing
as well as support Children/young people 209/404 South west 34
under-performing and the and communications are
78
44 organisation lacks the will, underperforming and
organisation status.
General public 206/404 West midlands
33 41 the resources or the time require immediate action
The elderly 134/404 East England to improve. to ensure that various
processes are effective and
General charitable purposes 130/404 Yorks and Humber Weak supported.
Other charities/voluntary bodies 126/404 North west
Medical/health/sickness 119/404 East midlands
Economic/community/ North east
development/employment 84/404 Low Improvement priority High
Relief of poverty 66/404
Insufficient core investment in Marketing & Communications 09
Insufficient core investment in
Marketing & Communications Research revealed that smaller charities lack
marketing resource and management.
Charities with a specific
Large 81%
Marketing team/dept
Despite the advantages that come with
increased size, fewer than half of large Medium 47%
charities have a Marketing Director on the
Small 20%
Board. In fact, all interviews highlighted
Greater funding, allocation of challenges around the budget available for
Charities with a
marketing and communications. Large 42%
resources and proactive management Marketing Director on
are key to improving marketing and the Board of Trustees
This lack of senior management and trustee Medium 22%
communications of charities. However, support for marketing makes it difficult to
Small 13%
the lack of financial and human secure the necessary funding for such
resources at every level severely limits activities. This is compounded by the fact that
most organisations lack resource to prove a Charities with an Annual Large
the effectiveness of these sectors. 85%
direct link between marketing spend and the Marketing Budget
effective delivery of tangible results – Medium 52%
although the opportunity to measure the
outcome of projects did emerge as a priority Small 29%
for most groups.
Respondents were asked whether their organisation had
a specific marketing, PR or communication team, whether
someone from these disciplines was represented at director level
and if they had an annual marketing budget.
Insufficient core investment in Marketing & Communications 10 Insufficient core investment in Marketing & Communications 11
Measure outcomes of projects
55% 28% 12% 5%
Setting up and maintaining a contact database
54% 22% 22%
The priorities for investing Where there is communications budget to
allocate, most organisations are still opting
Once again, respondents expressed a
tendency to rely on tactical activities around
With such limited resources available
to them, third sector organisations in general
funds, where available, was to invest in traditional marketing activities; for specific projects, instead of adopting a and small organisations in particular struggle
Ensuring brand identity is consistent
48% 22% 26%
also revealing. example printed newsletters, mailouts, leaflets
and event-related activities for networking
strategic perspective on planning marketing
and communications activities. Additionally,
to identify the best way to allocate their
budgets in order to show a return on their
Securing funding for core marketing
Smaller organisations often have no budget purposes. emphasis on marketing activities is placed investment. This needs to be addressed
at all allocated for marketing activities whilst on those which tactically may contribute to so that organisations can devise an effective 46% 30% 16% 9%
in many larger organisations, what budget Only 15% of smaller organisations use digital networking opportunities (for example both marketing and communications plan that can
Demonstrating innovation to secure funding
there is, is often linked to specific projects marketing and social media as opposed attending external events and organising be easily implemented with results that can
or fundraising rather than to marketing and to 44% of large organisations, and overall proprietary events), and publicity (for be measured. 45% 35% 13% 7%
communication in general. This is reinforced our research revealed that all organisations example, press releases).
by a perception that funders prefer to regardless of size still focus their marketing In summary, securing funding specifically Calculating the return of marketing investments
allocate financial support to innovative and communication efforts on traditional, In summary, due to tactical allocation for marketing and communications is a 43% 29% 18% 10%
projects rather than building durable in-house mainstream activities. There is a perceived of marketing budget, organisations are fundamental concern across the third sector.
marketing infrastructure. However it is the latter hesitance in employing emerging marketing channelled into performing equally tactical Many are aware that this requires innovation Engaging internal staff with marketing plan
that would help to raise the overall profile tools, such as online social networking, activities, at which point they lean on and planning but so often they lack the ability
35% 34% 23% 8%
of the organisation, enabling it to be better mobile, eMarketing despite the lower traditional means of communicating to or access to support to take this next step
seen and heard and subsequently establish cost opportunities and more accurately audiences. This has the potential to widen the and take the action they know is necessary. Identifying how to get training for marketing needs
relationships with the public and potential measurable benefits of these channels. gap between how they communicate, and Subsequently, this is an area where support
how their audiences increasingly prefer to providers have an opportunity to help make 29% 40% 23% 7%
funders alike.
receive information. a marked improvement.
8 - 10 1-3
4-7 Don’t know
All groups were asked how important they think it is for their
organisation to improve its performance on each activity by
assigning a score out of 10.
Online presence, but digital benefits are unrealised 13
Online presence, but digital benefits
are unrealised Of all the organisations questioned almost all,
regardless of size, have a website. However,
8
the quality of their online offer varies. The
Strong
research shows that larger organisations Ensuring consistent visual identity
understand the need to exploit their web Ensuring content is compliant
7
presence via investment, innovation and
Keeping content up-to date
The Internet offers huge potential keeping abreast of changes in technology;
whereas smaller organisations often lack
resources for the third sector. Almost
the funding, skills and will to fully exploit
all of organisations consulted have
Performance
6
the potential of their web presence. The Working out cost of the website
websites but only larger organisations differences between these different groups
seem able to begin to realise the are reflected in their priorities for change. Monitoring internet
full potential offered by their online 5
Small charities were primarily concerned Driving traffic via relevant links
presence. Small and medium
with ensuring their websites complied with Securing funding maintenance
organisations can find the complexity regulations, that the content was kept up to
and nature of the technology date and that they could somehow maximise
4
particularly daunting. online fundraising opportunities.
Maximising online funding
Weak Understanding new media
Medium charities identified different priorities
including monitoring and understanding
3 Developing interactive experience
Internet traffic, driving traffic efficiently to their
site via links and again, unsurprisingly like 3 3.5 4 4.5 5 5.5 6 6.5 7 7.5 8
their smaller counterparts, maximising their Low Improvement priority High
fundraising opportunities.
All groups were asked about their current performance in various
aspects of setting-up and maintaining a web presence and how
they prioritised their need to improve in each one.
Online presence, but digital benefits are unrealised 14 Online presence, but digital benefits are unrealised 15
All groups were asked how Keeping content updated All groups were asked to Keeping content updated
important they think it is for rate their performance on a
their organisation to improve its 64% 19% 15% number of activities that other 35% 36% 13%
performance on each activity organisations say they do when
by assigning a score out of 10. setting up and maintaining a
Ensuring content is compliant web presence by providing a Ensuring content is compliant
rating out of 10.
62% 19% 14% 26% 34% 9% 5%
Large charities expressed a desire to explore Finally, they are also anxious about the
and exploit the numerous benefits new media Ensuring consistent visual identity
perceived costs of investing in an area (of Ensuring consistent visual identity
and social networking may provide while 8 - 10
which they have little or no understanding) 8 - 10
developing an interactive user-experience 55% 22% 18% and the risk of not achieving maximum 47% 35% 5%
and again, using this channel as a tool to 4-7 return. So, similar to securing core investment, 4-7
Maximising online fundraising Maximising online fundraising
secure ongoing funding. 1-3 they recognise the various relevant factors 1-3
Don’t know 52% 25% 15% 7% but lack the access to support to make the Doesn’t do 49% 38% 28% 21%
However all size groups seem unsure about necessary changes. So, although smaller
Driving traffic via relevant web links Don’t know Driving traffic via relevant web links
how to implement these priorities, improve groups acknowledge they are missing out on
their online capabilities and generally seem 48% 36% 13% the full and growing potential of this channel 56% 46% 23% 6% 5%
to feel out of their depth. they feel the need to cover the basics and
Monitoring internet traffic understand their options first. Monitoring internet traffic
Looking more closely at these problems, the 46% 34% 13% 6% 29% 42% 17% 5% 6%
following factors emerged as key challenges Larger charities, on the other hand, are able
for the smaller organisations. They frequently Developing interactive experience to take advantage of the Internet to a much Developing interactive experience
lack in-house capabilities to maintain and greater degree often with dedicated human
39% 36% 20% 5% 20% 31% 34% 25%
update their website. This lack of specialist resources. They use their larger budgets to
expertise means they are unable to take Understanding new media
maintain and extend their online presence Understanding new media
advantage of the opportunities of Web 2.0, and optimise the channel including tracking
and have a lack of confidence with new tools 38% 40% 17% 5% traffic, introducing interactive features and 10% 35% 29% 22%
such as social networking sites. developing relevant links to boost traffic.
Securing funding for maintenance Securing funding for maintenance
38% 32% 22% 8% 9% 31% 21% 19% 4%
Working out cost of website Working out cost of website
22% 27% 39% 11% 38% 31% 7% 14% 9%
Non-strategic marketing planning, urgent need for support 17
Non-strategic marketing planning,
urgent need for support In the course of our research, the ability of
all charities to organise and implement their
Satisfaction with ability
Small 21% 64% 12%
to organise marketing
marketing and communications activity, into and communication
a cohesive, well structured and productive Medium 29% 55% 14%
activity
system scored the lowest satisfaction rating
Large 27% 67% 6%
of all the themes we explored. Less than a
All charities recognise the urgent need quarter of charities questioned were satisfied
with their current performance. 8 - 10 out of 10 1 - 3 out of 10
for them to improve their approach to
4 - 7 out of 10 Don’t know
marketing planning, looking at a more
productive strategic approach rather
than relying on their more typical
tactical methods and decisions.
Amongst all organisations there was
a consistently large gap between
current performance and priority to
improve.
All groups were asked how they would rate their satisfaction
with their organisations ability to organise marketing and
communications activity by assigning a score out of 10.
Non-strategic marketing planning, urgent need for support 18 Non-strategic marketing planning, urgent need for support 19
Our research would seem to indicate that Of course, as previously identified, part of 8
Satisfaction with Organise marketing and
some of the reasons for this dissatisfaction ability to... communication activity 23% 62% 12% this problem lies in the fact that marketing
are endemic in the third sector as a whole, Set up and maintain a budgets are often dominated by funding
43% 40% 10% 7% Strong
particularly as most organisations seem to web presence for specific projects at the expense of
lack clearly defined marketing goals. As these Develop the effectiveness organisational requirements. This is further
33% 60% 4% 7
elements are key to establishing a distinctive of its operations characterised by charities struggling to
profile and conveying succinct messages commit precious limited funds to areas where
to larger audiences there’s a negative 8 - 10 out of 10 1 - 3 out of 10 the best return on their investment is not clear.
impact on funding as a consequence. This 4 - 7 out of 10 Don’t know One noteworthy side effect of this project-by-
Performance
6
is compounded by an inability to identify project approach to marketing investment is
Communicating internally
marketing priorities so that they fall back that can also limit internal communication. So, Effective networking
on tried and tested approaches. However, to solve this flawed short-term approach will
these tactical approaches concentrate on Ease of Organising your marketing bring with it the innate benefit of improving Achieving internal agreement Allocating budget
8% 38% 27% 9% 27% 5
traditional marketing activities over and accessing and communications activity the group’s in-house unity. Identifying priorities
help... Productive media Links
above more progressive (and often cheaper) Setting up and maintaining
a web presence 19% 37% 18% 7% 14% 4% Strategic goals
solutions such as digital marketing. Calender of activities
Developing the effectiveness
of operations 9% 43% 30% 6% 10% 4
Very easy Quite difficult Never tried Weak
Quite easy Very difficult Don’t know
Managing budget cuts
3
3 3.5 4 4.5 5 5.5 6 6.5 7 7.5 8
Low Improvement priority High
All groups were asked how they would rate their satisfaction All groups were asked about their current performance in
with their organisations ability to organise marketing and various aspects of marketing and communication and how they
communications activity by assigning a score out of 10. prioritised their need to improve in each one.
Support from within the sector is preferred, but difficult to access 21
Support from within the sector is
preferred, but difficult to access 68% of organisations believed that support
providers should share their ethical viewpoints
Support provider should share our ethical viewpoints
while 59% specifically demanded third sector 42% 26% 14% 9% 4% 4%
experience from their support providers.
However, the reality of how this level of Support providers should have third sector experience
support can be achieved was called into 33% 26% 23% 10% 6%
All organisations recognised the question: 74% of charities were not confident
about the ease of accessing support from Easy to access support from third sector support organisations
need to seek support for marketing
third sector support organisations. 11% 15% 32% 18% 13% 11%
and communications initiatives.
However, it was universally asserted Easy to access support from private sector
that the most invaluable support 10% 14% 22% 20% 21% 12%
would come from inside the third
sector. It is perceived that these like- I need to access support out of office hours
minded organisations share the same 11% 10% 13% 21% 42%
core values and deep understanding
Private sector more innovative than third sector
of the experience, capabilities and
8% 12% 23% 25% 20% 11%
needs of charities.
Agree strongly Neither agree nor disagree Disagree strongly
Agree slightly Disagree slightly Don’t know
All groups were asked to rate their agreement with certain
statements relating to working with like-minded organisations.
Support from within the sector is preferred, but difficult to access 22 Support from within the sector is preferred, but difficult to access 23
Volunteers
17% 52%
Professional Contacts / Mentors
The third sector differs intrinsically from As a whole, the research indicated lower than 22% 40%
Ease of accessing
the private sector, as it is heavily reliant help from external
Small 6% 31% 30% 11% 22% expected use of support organisations. Some,
on individuals, peer groups and goodwill particularly smaller, organisations, appeared Other Charities
bodies with marketing
rather than external marketing support. The Medium 10% 48% 22% 8% 11% unaware that such support organisations even 17% 43%
and communications
most common sources of support used by activity existed. Overall, it would appear that charities
Large 13% 58% 17% 8%
those interviewed were listed as: volunteers, rely heavily on word of mouth referrals for Personal Friends
professional resources, contacts and mentors, marketing and communications support and 7% 51%
other charities and personal friends. It is the Very easy Quite difficult Never tried while this is partly due to a desire to work with
often diverse and frequently disparate nature Quite easy Very difficult Don’t know peers, it is also an indication that access to Support Organisations
of these groups that may have a bearing on formal support is confused. 24% 22%
the lack of confidence of organising and
accessing support. To this end, charities of all sizes universally Private Sector (paid for)
prioritised an online directory of support
18% 21%
Although some organisations did use support organisations in the third sector indicating
from the private sector, whether paid-for or that, at present they don’t know where to
Private Sector (pro bono)
pro bono, this was a relatively small number look for support. This would give them an
and often only the result of the organisation invaluable resource they could access 14% 23%
being unaware of third sector support. There independently to meet their diverse and
was certainly no evident belief that the private changing needs. Head Office/Sister Organisation
sector could provide more innovative support 4% 20%
than like-minded groups.
None Spontaneous
20% 15% Prompted
All groups were asked what sources of help have they used for
All groups were asked how easy they find it to access help from support with their marketing and communications.
external bodies and organisations with organising their marketing
and communications activity.
Aspiration within charities to raise the bar 25
Aspiration within charities to
raise the bar The majority of organisations recognised
the crucial importance of optimising their
Of all the groups studied, larger charities
seem to be best served by their current
In turn, support agencies should directly
address some of the most basic gaps
marketing and communications activity. activities, funding and support. While smaller identified in the research by encouraging
While all size charities aspire to improve in this charities share many of the same challenges marketing spend by demonstrating a clear
area, small and medium organisations tend and needs, they frequently lack the link between investment and both long and
to have a different set of priorities from the resources and manpower to implement short-term benefits. They should advance
If the general conclusions of this larger charities, which highlights how vital certain initiatives. the understanding and promote the wider
it is for the appropriate support to be tailored benefits of digital marketing, as well
research indicate widespread
to each size to best meet their needs. Consequently, medium size organisations as increase the awareness of and access
challenges facing marketing and emerged as the most receptive to and in to relevant support organisations.
communications provision in third need of the greatest support. By concentrating
sector organisations, it also indicates resources here and targeting these groups, Finally, as this richly diverse sector demonstrates,
a desire to improve. Charities support agencies will also provide relevant one size definitely does not fit all. Consequently,
solutions for smaller charities. successful support organisations should aim
aspire to increase their marketing
to gather more information to better understand
and communications capabilities this complex and fragmented sector and
and activities and to raise the bar, tailor their services accordingly.
set new benchmarks and achieve
best practice. Furthermore, there
is a feeling that the best and most
applicable innovation will come from
within the third sector, rather than
looking to the private sector.
Aspiration within charities to raise the bar 26 Conclusion 27
Ultimately, the details of this research should
Satisfaction with
All the research findings point to So, the future is one of real optimism,
act as a springboard for support groups to Small 32% 60% 5%
ability to develop enormous appetite and potential where this research can act as a
match their offer to appropriate areas within
charities, prioritising those areas identified as
the effectiveness of
Medium 40%
25% 58% to Improve (Marketing & powerful tool, a catalyst for real
your oganisation’s
urgent. operations Communications) Support throughout change, and a prompt for further
Large 29% 63% 4% 4%
our sector. Whilst the need for support detailed insight into the sector.
Small groups need help building their and development are quite clearly
capacity, which is best done through basic 8 - 10 out of 10 1 - 3 out of 10
identified (even if their solutions in
toolkits for quick win/low investment marketing 4 - 7 out of 10 Don’t know
activity, with access to an online advice
every case are not), the genuine
portal and a training offer for volunteers to ambition for third sector organisations
create a more consistent and cohesive to improve their marketing and
resource. Ease of accessing Small
communication activities so that they
8% 40% 31% 7% 11%
help from external deliver tangible benefits can be fully
Medium groups emerge as the most receptive bodies with developing
to outreach programmes, where mentoring, the effectiveness of
Medium 12% 52% 25% 4% 6% realised if effective solutions are made
toolkits, expertise and access to an enhanced your oganistations
Large
easily accessible, and if the necessary
operations 8% 44% 35% 8%
online community will be the most profitable investment in marketing and
action.
Very easy Quite difficult Never tried
communications is led at a strategic
Quite easy Very difficult Don’t know
level.
Large groups need help enhancing and
maintaining their marketing capability, which
is best served by offering training in innovative
and emerging areas in addition to best
practice guidance.
All groups were asked to rate how satisfied they are with their
current ability to develop the effectiveness of their operations as
well as their ease of accessing external help
Media Trust 28
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large-scale national events, coordinated complex media We run an innovative youth mentoring scheme across England,
projects and delivered training to some of the UK’s most pairing some of the UK’s most influential media professionals with Through Mediabox we also provide a range of grants for young
recognisable charity and public sector brands. Whatever your disadvantaged young people to work on youth-led media projects. people and organisations to apply to produce media projects.
bespoke need, talk to us about it! www.mediatrust.org/bespoke For more information, visit us at www.mediatrust.org/youth-media For more information visit www.mediatrust.org/youth-media
Our corporate members include:
BBC
Channel 4
Daily Mail and General Trust
Disney Channel UK
Guardian Media Group
IPC Media
MTV Networks and Ireland
News International
Newsquest Media Group
OMD
Sky
Virgin Media TV
Warner Bros.
Media Trust
2nd Floor, Riverwalk House, 157–161 Millbank, London SW1P 4RR
Tel: +44 (0)20 7217 3717
The Media Trust Registered Charity No. 1042733
Be part of it www.mediatrust.org
