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Start computer in safe mode Now delete spool printer and driver

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					Start computer in safe mode

Start the computer in safe mode so that you can remove spool files. To do this, follow these
steps:

   1. Restart your computer and start pressing the F8 key on your keyboard. On a computer
      that is configured to start multiple operating systems, you can press the F8 key when the
      Boot menu appears.
   2. Select Safe Mode when the Windows Advanced Options menu appears, and then press
      ENTER.
   3. If the Boot menu appears again and you are prompted to select the operating system on
      the computer, use the arrow keys to select the operating system, and then press ENTER.

       Note For more information about how to start your computer in safe mode, click Start,
       click Help and Support, type safe mode in the Search box, press the ENTER key, and
       then click the Start Windows in safe mode topic.

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Now delete spool printer and driver files

In safe mode, delete the spool printer and driver files. To do this, start Microsoft Windows
Explorer, and then delete all the files and the folders in the following two folders (where C: is the
drive where you have Windows XP installed):

   •   C:\Windows\System32\Spool\Printers
   •   C:\Windows\System32\Spool\Drivers\w32x86

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Next, edit the registry

Warning Serious problems might occur if you modify the registry incorrectly by using Registry
Editor or by using another method. These problems might require that you reinstall the operating
system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at
your own risk.

First, remove Windows NT subkeys

Remove the potentially problematic registry entries for Windows NT x86 service subkeys. These
may have been installed by third-party printer setup programs and may be interfering with the
print spool service. Use the following steps to keep the drivers, print spools, and registry entries
that came with Windows on your computer and remove all others that may be causing issues.

   1. Start Registry Editor. To do this, click Start, click Run, type regedit in the Open box,
      and then click OK.
   2. Locate and expand the following registry key:

       HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environ
       ments\Windows NT x86

       View the list of subkeys (subfolders). There should only be the following subkeys:

           o  Drivers
           o  Print Processors
   3. If there are any subkeys other than the subkeys that are listed in step 2, follow these steps:
           a. On the File menu, click Export.
           b. In the File Name box, type the name that you want to use for this key, such as
              WindowsNTx86regkey, and then click Save.

              NoteYou can use this backup of the
              HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environ
              ments\Windows NT x86 registry key to restore the key if you experience any
              issues after you complete this procedure.
           c. Delete all the subkeys other than the subkeys that are listed in step 2. To do this,
              right-click each subkey that is not on the list, and then click Delete. Click Yes
              when you are prompted to confirm the deletion.

Second, remove registry entries for printer drivers

Remove the potentially problematic printer driver subkeys, which may be interfering with the
printer you want to use. These may have been installed by third-party printer setup programs.
Use the following steps to keep the printer driver and registry entries that came with Windows on
your computer and remove all others that may be causing issues.

   1. Start Registry Editor if it is not open. To do this, click Start, click Run, type regedit in
      the Open box, and then click OK.
   2. Locate and then expand the following registry key:

       HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environ
       ments\Windows NT x86\Drivers

       The registry entries for the printer drivers that are installed on the computer are stored in
       the Version-x subkey or subkeys, where x is a number (typically 2 or 3).

    3. Export the Version-x subkey or subkeys. To do this, follow these steps:
    a. On the File menu, click Export.
             b. In the File Name box, type the name that you want to use for this key, such as
                 print driver, and then click Save.
         Expand the Version-x subkey or subkeys, and then delete the printer driver entries. To do
this, right-click each printer driver subkey, and then click Delete. Click Yes when you are
prompted to confirm the deletion.
Third, remove registry entries for default print monitors

Remove the potentially problematic print monitor subkeys, which may be interfering with the
printer you want to use. These may have been installed by third-party printer setup programs.
Use the following steps to keep the print monitors and registry entries that came with Windows
and remove all others that may be causing issues.

   1. Start Registry Editor if it is not open. To do this, click Start, click Run, type regedit in
      the Open box, and then click OK.
   2. Locate and then expand the following registry key:

       HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors

       View the list of subkeys. There should only be the following subkeys for the default print
       monitors:

           o  BJ Language Monitor
           o  Local Port
           o  PJL Language Monitor
           o  Standard TCP/IP Port
           o  USB Monitor
   3. If there are any subkeys other than the subkeys that are listed in step 1, follow these steps:
   a. On the File menu, click Export.
           b. In the File Name box, type the name that you want to use for this key, such as
              MonitorsRegkey, and then click Save.

              NoteYou can use this backup of the
              HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitor
              s registry key to restore the key if you experience any issues after you complete
              this procedure.
           c. Delete all the subkeys other than the subkeys that are listed in step 2. To do this,
              right-click each subkey that is not on the list, and then click Delete. Click Yes
              when you are prompted to confirm the deletion.
      Exit Registry Editor.
      If you have a printer attached to the computer, disconnect the printer cable from the
computer, and then restart the computer.

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Now verify that the print spooler service is running

Verify that the print spooler service is running. To do this, follow these steps:

   1. Click Start, right-click My Computer, and then click Manage.
   2. Expand Services and Applications, and then click Services.
    3. In the details pane, right-click the Print Spooler service, and then click Start (if it is
       stopped).
    4. Exit Computer Management.

If you cannot start the Print Spooler service, follow the steps in the following Microsoft
Knowledge Base article to start the Print Spooler service:
919750 (http://support.microsoft.com/kb/919750/ ) You experience problems printing, viewing
printer icons, and adding printers, the Print Spooler service does not function correctly, and you
receive print-related error messages on a Windows XP-based computer
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Finally, add a printer and print a test page

If you have a printer attached, reconnect the printer cable to the computer, install the printer by
adding it to the computer through the Add Printer Wizard, and then try to print a test page. To
install the printer you want, follow these steps:

    1.   Click Start, and then click Printers and Faxes.
    2.   Click Add a printer. The Add Printer Wizard starts.
    3.   Follow the instructions in the Add Printer Wizard to install the printer that you want.
    4.   Print a test page to make sure that you can print.

If you still cannot print or if you are still receiving print spool errors, go to the "Next Steps"
Section. 

				
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