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					Revenue Director
Flagstaff, Arizona
$71,444.46 - $89,686.48 annually DOE
Full Time, FLSA Exempt, Benefit Eligible
Vacancy #010-10, Closing date: May 21, 2010

Flagstaff is the largest community in the high country and is the county seat for Coconino
County, the second largest county in the United States. A historic Route 66 town, Flagstaff is
ideally located at the juncture of Interstate 17 and Interstate 40. Though still reflecting a small
town atmosphere, it maintains a selective growth plan with new expansion programs

The City of Flagstaff is Northern Arizona’s Employer of Choice! Our City government is devoted
to enhancing the quality of life of our citizens and the experience of the many visitors who are
attracted to Northern Arizona.


Actively supports and upholds the City’s stated mission and values. This is a section head level
position responsible for interpretive level decision making (decisions concerned with the selection
of a process for accomplishing work). Incumbent performs highly responsible management,
administrative, and supervisory duties associated with the day-to-day operations of the Customer
Service and Tax, Licensing, and Revenue sections of the Management Services Division.

Under direction of the Management Services Division Director, employees of this class are
expected to exercise a high degree of independence and initiative in organizing, directing, and
coordinating the programs of the section. An important aspect of this position is the
responsibility to the Management Services Director for performing complex and diverse activities
involving organization level initiatives, systems, and performance.

This position is FLSA exempt.


   Provides excellent customer service to both internal and external customers.

   Responsible for proper operations of the Customer Service and Tax, Licensing, and Revenue
    sections of the Management Services division.

   Establishes priorities of work within the Customer Service and Tax, Licensing, and Revenue

   Develops, implements, and manages the Customer Service and Tax, Licensing, and Revenue
    budgets, strategic planning, and policies and procedures.

   Establishes measures to improve methods, use of equipment, changes in operations, working
    conditions, quality of work, and any necessary expansion to increase the efficiency of the
   Has overall supervisory responsibility for the Customer Service and Tax, Licensing, and
    Revenue staff and recommends employee hires, promotions, transfers, discharges, and
    disciplinary measures to the Management Services Director.

   Ensures that all Federal, State, and Local laws/regulations are being met within assigned area
    of responsibility.

   Keeps the Management Services Director advised of Customer Service and Tax, Licensing, and
    Revenue matters through written and oral reports.

   Attends Council and commission meetings to represent Customer Service and Tax, Licensing,
    and Revenue matters, as directed by the Management Services Director.

   Attends conferences, conventions, and other professional meetings to remain current on
    Customer Service and Tax, Licensing, and Revenue matters.

   Speaks before civic and professional groups on Customer Service and Tax, Licensing, and
    Revenue matters.

   Researches, compiles, and presents technical customer service or tax, licensing, and revenue
    advice to various city divisions.

   Assists in the development of new City Code as it pertains to customer service matters.

   Investigates and resolves citizen and business complaints that cannot be handled by other
    Customer Service or Tax, Licensing, and Revenue personnel.

   Makes the final decision on when to file complaints in the City Court and/or file liens on real
    property against delinquent taxpayers.

   Oversees the maintenance of Customer Service records and billings.

   Coordinates cash receipting function to all City divisions.

   Coordinates credit card processing and receipting to all City locations as appropriate.

   Participates in the development of new or enhanced software requirements of the cities’ ERP

   Performs related duties as required.


   Extensive knowledge and understanding of the Customer Service and Tax, Licensing, and
    Revenue programs, activities, facilities, and materials.

   Extensive knowledge of federal, state, and local rules and regulations pertaining to Customer
    Service and Tax, Licensing, and Revenue programs.
   Ability to research, prepare, and present comprehensive written and oral reports to Customer
    Service and Tax, Licensing, and Revenue programs, City Management, Mayor and Council,
    and others as required.

   Ability to make difficult and independent decisions regarding Customer Service and Tax,
    Licensing, and Revenue programs and matters.

   Thorough knowledge of the principles and practices of Customer Service and Tax, Licensing,
    and Revenue programs.

   Working knowledge of cost accounting and budget procedures and practices.

   Ability to develop and implement clear strategic plans, policies, and procedures.

   Ability to plan, assign and direct the work of personnel.

   Ability to analyze equipment, material, and manpower costs.

   Ability to keep abreast of new developments in the Customer Service and Tax, Licensing, and
    Revenue programs, field/profession.

   Ability to effectively analyze and effectively report upon operating conditions and problems,
    and to recommend or implement appropriate solutions.

   Ability to establish and maintain effective working relationships with officials, boards,
    commissions, committees, other employees, and the general public.

   Ability to present facts clearly and concisely, orally and in writing.

   Considerable knowledge of investment and cash management.

   Ability to thoroughly familiarize oneself with the Model City Tax Code and sales tax and
    business licensing ordinances.

   Ability to analyze and effectively resolve customer, operational, billing, and personnel

   Ability to conduct customer service, sales tax, licensing, or revenue research and to write
    comprehensive technical reports detailing the results.

   Must have working knowledge of general accounting, tax administration, cash management
    and utility billing procedures.


   Graduation from an accredited college or university with a Bachelor's Degree in Accounting,
    Finance, Public Administration or a related field.

   Seven years of progressively responsible experience in customer service billing, tax, licensing,
    or revenue administration.
   Five years of supervisory experience.

   Or any combination of education, experience, and training equivalent to the above Minimum


   Master’s Degree in Business or Public Administration.

   Professional level experience of a progressively responsible nature in a governmental setting.


   Must possess, or obtain upon employment, a valid Arizona driver’s license.

   Regular attendance is an essential function of this job to ensure continuity.

Paid Holidays • Paid Vacation Days • Paid Sick Days • Health/Dental/Life/Vision Insurance

               Visit our website for more information on this and other
                    opportunities. You will find job descriptions,
                     requirements and application information at:
                             The City of Flagstaff respects, values, and welcomes diversity
                      in our workforce. To this end, we encourage all interested people to apply.

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