Network Operation _ Maintenance Service by sdfwerte

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									Network Operation & Maintenance Service

Service description


    With popularization of network application and increasing network users, network

system is becoming more and more complicated and is encountered with such challenges

as illegal access, crash, virus, excess or idle load, hardware failure and missing

configuration. High-cost and low-quality network operation and maintenance is a big

difficulty for many enterprises. With abundant experience in network operation and

maintenance, Digital China is capable of combining advanced managerial concept and

professional IT technology to provide its customers with low-cost, high-efficiency and

high-satisfaction network outsourcing service via a product-oriented operations mode to

ensure the customer’s network is controllable, stable and secure.


Service items


    Service examination stage:

    Better understand the customer’s status quo, collect its demand information, know its

    current network structure and existing problems, and determine contact person of

    each party as well as corresponding labor division and responsibility.

    Service preparation stage:

    ♦    Establish an organization: set up a project team to establish project operations

         mechanism, and specify personnel structure and duty division.

    ♦    Analysis and planning: analyze the customer’s status quo and understand its

         demand to make clear priority and develop implementation plan, timetable and

         transition schedule based on the customer’s status quo.

    ♦    Set up service hotline and helpdesk to provide the user with a single contact

         point and conduct full-course management from the beginning to the end on the

         user’s request.


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    ♦    Assign remote service engineers and field engineers for network operation and

         maintenance to respond to and support the customer’s service demand.

    ♦    Establish an effective failure escalation handling process and ensure any and all

         problems can be solved in a timely manner through horizontal and vertical

         escalation handling.

    ♦    Define priority for problem handling to enable network operation and

         maintenance staff to clearly know significance of each problem and time limit for

         settlement.

    Service implementation stage:

    Offer service to the customer in strict compliance with established service process

and mode. Specifically, service items include: (here are all items of operation and

maintenance of computer room environment to be delivered by Digital China. Actual

implementation shall be based on the customer’s choice)

Local network access service

    •Routine management and maintenance of local LAN;

    •Division of VLAN;

    •Network virus protection and network security protection;

    •Network performance optimization;

    •Troubleshooting; (no expenses relating to software and hardware to be borne)

    •Conduct periodical inspection over network node to find out potential problems and

offer solution and suggestions.

    Value-added service: offer suggestions on planning and building of local LAN.

                According to the network management process and regulations

                established by ITIL, clarify organizational structure and personnel

                responsibility for network management and hold trainings on use and

                maintenance knowledge for the user.

Wireless network service

    •Planning, installation, deployment and implementation of wireless LAN;

    •Routine management and maintenance;

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    •Troubleshooting in case that the client can not access to the network as usual;

    •Network performance optimization;

    •Troubleshooting. (no expenses relating to software and hardware to be borne)

    •Conduct periodical inspection over network node to find out potential problems and

offer solution and suggestions.

Internet access service

    •Planning and access implementation of Internet;

    •Routine Internet monitoring, management and maintenance;

    •Internet performance optimization;

    •Troubleshooting. (no expenses relating to software and hardware to be borne)



Trans-regional connectivity service

    •Routine management and maintenance of wide area network (WAN) and

metropolitan area network (MAN)

    •Access via the special line of the operator;

    •Network virus protection and network security protection;

    •Network performance optimization;

    •Troubleshooting. (no expenses relating to software and hardware to be borne)

    •Conduct periodical inspection over network node to find out potential problems and

offer solution and suggestions.

    Value-added service: offer suggestions on planning and building of WAN and MAN.

             According to the network management process and regulations established

             by ITIL, clarify organizational structure and personnel responsibility for

             network management and hold trainings on use and maintenance

             knowledge for the user.



Remote access service

    •Program design, planning and implementation for VPN and VPDN users to have

remote access to Intranet

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•Routine management for remote access to the server;

•Performance optimization;

•Troubleshooting. (no expenses relating to software and hardware to be borne)




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