Phone Banking at Provident Bank
Access your Provident Bank accounts anytime, anywhere. Managing your money is easy and convenient with Phone Banking. You can use any touch-tone or cell phone 24 hours a day, seven days a week in English or Spanish. Access checking, savings, CD, IRA and loan information. Check account balances, transfer funds, make payments, reorder checks and more. Have a snapshot account statement faxed to your home or business.
Get the address, phone number and hours of operation for any of our branches.
Phone Banking Quick Reference Guide
Call 845.357.INFO (4636) Be sure to have both your account number and social security number or tax identification number handy. You will need them to set up your phone banking Personal Identification Number (PIN), which will give you access to all of your Provident Bank accounts. Voice prompts will guide you through the process and menu options. Summary of Menu Options Option 1 – Account Information 1 – Checking or Money Market 2 – Savings 3 – Loans 4 – CD or IRA 5 – Holiday Club Account Option 2 – Transfer Funds or Make a Loan Payment 1 – Transfer from Checking 2 – Transfer from Savings 3 – Cancel Request Option 3 – ATM or Debit Card 1 – Report ATM or Debit Card Lost or Stolen 2 – Activate Debit Card 3 – Change ATM or Debit Card PIN # 4 – Help with ATM or Debit Card while traveling outside the U.S. Option 4 – Order a Stop Payment 1 – Specific Check Number 2 – Range of Check Numbers 3 – Specific Dollar Amount Option 5 – Reorder Checks 1 – Personal Checks 2 – Business Checks Option 6 – Bank Information 1 – Bank Locations, Hours and Phone Numbers 2 – Additional Bank Information Option 7 – Change Your PIN
Option 0 – Speak to a Customer Care Center professional Option * – Repeat Option # – Complete Call