York Blind and Partially Sighted Society
Eye Clinic Information and Support Service
Eye Clinic Liaison Officer Post
YBPSS is a local charity providing a range of services for blind and
partially sighted people and their carers, living in York. Our aim is to
enable visually impaired people to, as far as possible, retain their
independence, by the provision of advice, information, equipment and
access to services. Our Annual Report, available on our website, gives
more information about our services.
The Eye Clinic Liaison Officer Post in context
The ECLO post is an important service provided by the Society and is
acknowledged as an integral part of the patient journey from
ophthalmology to social care.
Everyone experiencing difficulties with their vision will be seen by staff at
York Hospital Eye Outpatients Clinic. Sometimes, medical intervention is
not possible, or does not have the desired outcome, and the individual is
faced with a permanent partial, or total, loss of vision. The visual
impairment may impact on their daily life, their independence, home, and
community life may be affected.
There are many different services from many different organisations which
can help people with a visual impairment maintain their independence.
The ECLO is key to ensuring that each person receives appropriate
emotional and practical support, information and services, at the earliest
The Eye Clinic Liaison Officer (ECLO) Post
The ECLO is responsible for YBPSS Information and Support Service at
York Hospital. The service is an integral part of the patient journey from
ophthalmology to social care. It enables people with sight loss and carers
to understand what happens next, provides a point of contact and very
important emotional support at what can be a difficult time. The service
supports people newly diagnosed with low vision, deteriorating vision,
blindness or impending blindness.
The ECLO provides impartial, non-medical advice, information and
support, and facilitates referrals to community-based services. It is a vital
link between health, social care and voluntary organisations.
The ECLO Job purpose
For the patient
To enhance informed choice, and more timely access, to relevant
support services in the community
To empower individuals with sight loss to adapt and maintain quality of
life, and independence in their home, work and local community
For Eye Clinic and other Hospital Staff
To provide a supporting and/or follow on service to patients for whom
medical intervention cannot overcome impairments to vision, which
affect lifestyle and independence
To act as a bridge between Health, Social Services and the Voluntary
To comply with Department of Health best practice guidance (Eye Care
Pathways, ADSS Progress in Sight etc)
How the service is delivered
The ECLO will attend appropriate clinics at York Hospital Eye Clinic, (a
dedicated office is provided), and 1 day a week at YBPSS office. The
hours are to be worked over 5 days.
The service is ideally provided in clinic at the point of diagnosis of an
eye condition affecting, or likely to affect vision, or certification as blind
or partially sighted
Staff of the Eye Clinic refer patients who would benefit from the service
at the time the patient is in clinic
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Self referral is encouraged by promoting the service to patients
When the ECLO is not in clinic, a referral form should be completed,
and the patient will be contacted
Ward staff within the hospital can request the ECLO to visit patients
The most appropriate clinics to attend is negotiated with York Hospital
Job Description- Eye Clinic Liaison Officer
Salary £20,591 pro rata plus up to 5% matched pension contribution,
payable after probationary period
Hours 26 per week. Funding is being sought to extend this to 32
Location YBPSS, Holgate Villa and York Hospital, Wigginton Road
Holidays 5 weeks per year, plus statutory holiday plus an additional 4
days taken at specific times
Contract 1 year, renewable subject to agreement and funding being
continued by the Primary Care Trust. There is a 3-month
ECLO Main Duties and Responsibilities
1) Provide and develop our Eye Clinic Information and Support Service.
2) Attend an agreed number of clinics per week, respond to referrals, and
undertake occasional home visits.
3) By practicing a client centred approach, identify newly visually impaired
people’s need for initial counselling, information, support and services
that will help them to adjust positively to visual loss. (Note, this is not a
4) Provide short-term emotional and practical support and information.
Ensure newly visually impaired people receive help in accessing
community services including YBPSS
5) Maintain a comprehensive range of information and a display of
equipment at the Eye Clinic
6) Assist and encourage York Hospital staff to develop good practice in
the delivery of services to visually impaired people. This may involve
making presentations, participating in, or organising training etc.
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7) Work collaboratively with Eye Clinic staff to ensure the service meets
the needs of patients and staff. Assist with the completion of the CVI
(Certificate of Visual Impairment).
9) Undertake own administration including monitoring the services
provided and producing appropriate statistical and qualitative
information and reports as required.
8) Encourage self-help, peer support and information provision for people
with Macular Degeneration (primarily older people) through the YBPSS
MD Support Group, meeting bi- monthly.
10) Work with YBPSS management, staff and committee members to
develop quality services for visually impaired people.
ECLO Person Specification
Essential skills, experience and personal attributes
Able to demonstrate empathy and understanding of the needs of
service users, their relatives and carers.
Listening skills, counselling qualification preferred but not essential.
Able to demonstrate a non-judgmental and professional approach
Respect for confidentiality
Able to communicate with a wide range of people, (professional staff at
York Hospital, statutory agencies, patients, YBPSS staff etc).
Able to demonstrate good administrative skills, including monitoring.
own work, writing reports, qualitative and quantitative information.
Experience of working in the Health, Social Care or Voluntary Sector
Self-motivated, able to work alone and as a constructive team member.
Effective time-management skill
An adaptable and flexible approach to work requirements
Resilient and able to keep smiling during particularly busy times.
Desirable skills, experience and personal attributes
Experience of working with visually impaired people.
Desire to update own knowledge and skills.
Presentation and or training skills.
Project management experience.
Microsoft Word, Excel and or Access at basic level.
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