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PARTICIPANTS' PACK

VIEWS: 406 PAGES: 61

									PARTICIPANTS’ PACK
                                                     CEV Multi-Stakeholder Symposium
                                                      28-30 April 2010, Valencia, Spain




                                        Participants’ Pack: Table of Contents




Event Schedule ............................................................................................................................................. 3
Practical information ...................................................................................................................................... 8
Directions to the hotels ................................................................................................................................ 11
Map of Valencia .......................................................................................................................................... 13
Map of the Venue ........................................................................................................................................ 14
List of participants ....................................................................................................................................... 15
Symposium Day I ........................................................................................................................................ 25
Symposium Day II ....................................................................................................................................... 39
Symposium Day III ...................................................................................................................................... 53
CEV Awards for Oustanding Communication. ............................................................................................ 54
Evaluation form ........................................................................................................................................... 58




                                                                                                                                                             2
PARTICIPANTS’ PACK


 Event Schedule
                            PARTICIPANTS’ PACK

                       Tuesday 27th April 2010
                  Board meeting and informal dinner


17.00 – 19.00   CEV Board of Directors meeting
                Room: FUNDAR Office, room Biblioteca

                Please note: this session is open to CEV Board Members only



20.30           Informal dinner (at own expenses)
                Venue: Barceló hotel
                        Avenida de Francia, 11
                        46023 Valencia

                How to get to the restaurant from Valencia’s Railway Station (Estación del
                Norte)?

                        -    BUS

                    Bus number 40. Bus stop on the opposite to the main entrance of the
                    Railway Station (Xàtiva Street). Get off at the stop: Tomás Montañana
                    Street. The hotel is located close to the bus stop.

                        -    UNDERGROUND

                    Line nº 5. Stop at Amistad Underground station. Look for Manuel Candela
                    Street exit. Walk straight on for about 15-20 minutes (Manuel Candela
                    Street, Puerto Avenue direction). Cross Puerto Avenue and keep on walking
                    straight for another 3 minutes. You‟ll find Barceló hotel on your left.

                        -    TAXI

                    Taxi stop at one of the exits of the Railway Station.
                    Price: appr. 7 to 10 Euros.

                    Radio Taxi Manises: 961 521 155
                    Radio Taxi Valencia: 963 703 333
                    Telephone Teletaxi: 963 571 313
                             CEV Multi-Stakeholder Symposium
                              28-30 April 2010, Valencia, Spain


                          Wednesday 28th April 2010
                             Conference Day I
                                   Museo Príncipe Felipe
                Ciudad de las Artes y las Ciencias (City of Arts and Sciences)


09.00 – 09.30     Registration

09.30 – 13.30     Conference
                  Room: Auditorio Santiago Grisolía

13.30 – 15.30     Lunch

15.30 – 17.15     Parallel workshops

                  Rooms:
                     Workshop I (Domagoj Kovacic and Danilo Tomic): Arqueria A
                     (Spanish - English)
                     Workshop II (Vicente Baeza and Isabel García-Ajofrín): Polivalente Room
                     (Only in Spanish)
                     Workshop III (Cristina Rigman): Arqueria B (Spanish – English)
                     Workshop IV (Mark Molenaar): Prensa Room (only in English)
                     Workshop V (Stephen Greene): Arqueria C (Spanish – English)
                     Workshop VI (Erik Rahn and Mirko Schwärzel): Auditorio Santiago
                     Grisolía (Spanish – English).

17.45 – 18.45     Practitioners‟ panels

                  Rooms:
                     “New technologies, the Internet and social media: How to make them work
                     for volunteering?”: Auditorio Santiago Grisolía
                     “How to talk “media”? What does it take to make it interesting?”: Arqueria B
                     “How to bring the message across – Is “volunteering” still modern?”:
                     Arqueria C


21.00             Gala Dinner
                  Venue: IVAM Museum
                         Avenida Guillém de Castro, 118

                  How to get to the gala dinner venue?

                      From the city centre:

                      Bus number 5 (Bus stop on Xàtiva Street). Stop at IVAM Museum‟s door.

                      From Museo Príncipe Felipe:

                      Bus number 95 (Bus stop on Calle Rambla de El Saler situated at the
                      Court‟s main door ) Stop at Escuela Oficial de Idiomas de Valencia (School
                      of Languages of Valencia - 19, Calle Llano de Zaidía). Cross Pont de Sant
                      Josep bridge and turn right on Avenida Guillém de Castro.


                                                                                                   5
                             CEV Multi-Stakeholder Symposium
                              28-30 April 2010, Valencia, Spain


                        Thursday 29th April 2010
      Conference Day II and Multi-Stakeholder Forum on EYV 2011
                                   Museo Príncipe Felipe
                Ciudad de las Artes y las Ciencias (City of Arts and Sciences)




10.00 – 11.45     Challenges in practice: Devising Effective strategies

                  Rooms:
                     Workshop I (Aysun Sayin): Prensa Room
                     (Only in English)
                     Workshop II (Eugen Baldas/Ulrike Berger and Diego Lejarazu): Arqueria B
                     (Spanish-English)
                     Workshop III (Mara Georgescu): Polivalente Room (Only in English)
                     Workshop IV (César Rúa and Mª Ángeles Alcázar): Arqueria C (Spanish –
                     English)
                     Workshop V (Matthew Little and Nick Cater): Arqueria A (Spanish –
                     English)
                     Workshop VI (Julià Castelló, Eulalia Más, Pura Gómez and Iván Sánchez):
                     Auditorio Santiago Grisolía (Spanish – English)


13.30 – 15.30     Lunch


15.30 – 19.30     Multi-Stakeholder Forum on the Preparation of the European Year of
                  Volunteering 2011

                  Rooms:
                  - Plenaries: Auditorio Santiago Grisolía.

                  -   Sessions in group:

                  Group I: Business representatives: Arqueria C.
                  Group II: Representatives of Governments: Polivalente Room.
                  Group III: Volunteer organizations: Arqueria A and Arqueria B.




                                                                                               6
                           CEV Multi-Stakeholder Symposium
                            28-30 April 2010, Valencia, Spain


                       Friday 30th April 2010
GA Statutory Business / IAVE Research meeting / Follow-up meetings
                with governments and businesses
                                    FUNDAR Offices


09.00 – 11.00   General Assembly Statutory business
                Room: Salón de actos 2


                Please note: this session is open to CEV members only


09.00 – 11.00   In parallel: IAVE Global Corporate Volunteer Council Research Meeting: The
                State of Health of Employee Volunteering in the World
                Room: Salón de actos 1


                Please note: this session is open to businesses only


11.30 – 13.30   CEV Strategy Meeting: Ways of closer collaboration between CEV Board of
                Directors and businesses and governments
                Room: Salón de actos 2.


                Please note: this session is open to CEV Board members, government
                             representatives and businesses only


11.30 – 13.30   In parallel: The following rooms will be at the disposal of the participants who do
                not attend the CEV Statutory Business meeting, IAVE meeting and the Strategy
                Meeting between CEV, businesses and governments (in FUNDAR offices):

                    First floor:
                     "Usos Múltiples" (capacity: 31 people)
                     "Videoteca"              (capacity: 34 people)
                     "Tolerancia"             (capacity: 20 people)

                    Ground floor:
                     "Biblioteca"                (capacity: 20 people)
                     "Sala de patronato"         (capacity: 12 people)


13.30 – 15.30   Lunch

15.30 – 18.30   Visits to local volunteer projects in Valencia
                Venues:
                     Foundation Aixec, 1, Juan Mercader Street
                     Foundation Dasyc, 4, Isabel de Villena Street and Marina Alta Street
                     Foundation Proyecto Vivir, 4,Plaza Horticultor Corset Street
                     Casa de la Caridad, 9, Paseo de la Pechina Street
                     Foundation Telefonica, 49b Carteros Street
                     Espais Interculturals, 235, Eugenia Viñes Street, Malvarrosa
                                                                                                 7
                                 CEV Multi-Stakeholder Symposium
                                  28-30 April 2010, Valencia, Spain



                                Practical information

PHONE NUMBERS
(only for emergency!)

CEV:                    +32 497292119 (Aurélie Storme)
FUNDAR:                 +34 667 898 949 (Ana Lopez)


ADDRESSES OF THE VENUES
FUNDAR Offices
Calle Fuencaliente 1
46023, Valencia

Ciudad de Las Artes y Las Ciencas de Valencia (Museo Principe Felipe)
7, Calle Rambla de El Saler,
46013 Valencia

Map of Museo Principe Felipe:




                                                                        8
                                      CEV Multi-Stakeholder Symposium
                                       28-30 April 2010, Valencia, Spain

HOW TO GET TO VALENCIA’S RAILWAY STATION (RENFE ESTACIÓN DEL NORTE)
(From Manises Airport)

UNDERGROUND

There are two underground lines linking the airport, the city centre and the port:
       Line 3. Rafelbunyol - Aeroport.  Stops at the ground floor of the Regional Flights Terminal. Get
       off at Xàtiva Station.
       Line 5. Marítim Serrería - Torrent Av. / Aeroport.  Stops at the ground floor of the Regional
       Flights Terminal. Get off at Xàtiva Station

          Price and further information:
          One way ticket, zones A&B: 1,90 Euros
          Return ticket, zones A&B: 3,30 Euros
          Further information: www.metrovalencia.com

TAXI

There is a taxi stop at the arrivals of the airport.

Radio Taxi Manises: 961 521 155
Radio Taxi Valencia: 963 703 333
Telephone Teletaxi: 963 571 313

          Price: From the airport to the city centre, appr. 16 to 20 Euros.


HOW TO GET TO CIUDAD DE LAS ARTES Y LAS CIENCAS DE VALENCIA (MUSEO
PRINCIPE FELIPE)
(From Valencia‟s Railway Station – RENFE Estación del Norte)

BUS

The following EMT buses go to the City of Arts and Sciences: 19, 35, 95 and 40 (red buses)

Buses 35 and 95: Get off at the Court’s main door. 14, Calle Rambla de El Saler. 46013 Valencia.
Bus 40: Get off at the first stop of Tomás Montañana Street (Barceló hotel door).
Bus 19: Get off in front of Barceló hotel door (Avenida de Francia).

          Price (one way): 1,25 Euros.

UNDERGROUND

Lines nº 3 and nº 5: closest stops are the Alameda Underground stop and Amistad Underground stop,
both approximately 15 - 20 minutes from the venue.

          Price and further information:
          One way ticket, zone A: 1,40 Euros
          Return ticket, zone A: 2, 40 Euros
          Further information: www.metrovalencia.com

TAXI

There is a taxi stop at one of the exits of the Railway Station.
          Price: From the Railway Station, appr. 7 to 10 Euros.


                                                                                                      9
                                     CEV Multi-Stakeholder Symposium
                                      28-30 April 2010, Valencia, Spain


HOW TO GET TO FUNDAR
(From Valencia‟s Railway Station – RENFE Estación del Norte)

FUNDAR Offices
Calle Fuencaliente 1
46023, Valencia

BUS

Bus number 40: the bus stop is on Xàtiva Street, at the main exit of the Station.
Get off at Tomás Montañana stop. Walk 50 metres straight on, in the same direction as cars, and turn
right on Fuencaliente Street.

UNDERGROUND

Line nº 5: closest stop is Amistad Underground stop. Then, take the exit “Manuel Candela Street”, walk
straight on in Manuel Candela Street (Puerto Avenue direction) for around 15 minutes. Take Cross Puerto
Avenue and then on your left, Lebon Street. Keep walking for 3 minutes and you‟ll find Fuencaliente
Street on your left.

TAXI

There is a taxi stop at one of the exits of the Railway Station.

          Price: From the Railway station to Fundar, approximately 7 to 10 Euros.


INTERPRETERS
The Conference will have simultaneous translation in English and Spanish for the following sessions:
               th
Wednesday 28 April:

        Opening Ceremony of the conference
        Opening panel: Effectively Communicating Volunteering – What does it take?
        A spotlight on good practice – 4 workshops (specified in the workshops‟ descriptions below)
        Practitioners‟ panels
        Reflections and conclusions of Day I

Thursday 29th April:

        Challenges in practice: devising effective strategies – 4 workshops (specified in the workshops‟
        descriptions below)
        Closing session: Lessons learned – Guidelines for effective communication at different levels –
        and Award ceremony




                                                                                                           10
                                                  PARTICIPANTS’ PACK


                                              Directions to the hotels


Hotel                        From Valencia Airport                    From Valencia Railway Station                 From the city of Arts
                                                                                                                    and Sciences (Prince
                                                                                                                    Felipe Sciences
                                                                                                                    Museum)

NH LAS ARTES and NH          METRO Line No 5, Stop at Amistad         Red BUS no 35.                                5 Minutes walk
EXPRESS LAS ARTES            Station.                                 Get the red bus and get off at the Court of
                                                                      Valencia. Looking at the main door of the
Address:                     Then walk straight on for about 15-20    Court, walk to your right and turn left on
Instituto Obrero Street 28   minutes (Manuel Candela Street,          Instituto Obrero Street
                             Puerto Avenue direction) until you see
                             the City of Arts and Sciences. Cross     METRO Line No 5, Stop at Amistad
                             the City of Arts and Sciences and take   Station.
                             Instituto Obrero Street.                 Then walk straight on for about 15-20
                                                                      minutes (Manuel Candela Street, Puerto
                                                                      Avenue direction) until you see the City of
                                                                      Arts and Sciences. Cross the City of Arts
                                                                      and Sciences and take Instituto Obrero
                                                                      Street.


NH CIUDAD DE VALENCIA        METRO Line No 5, Stop at Amistad         Red BUS no 4.                                 15 Minutes walk
                             Station.                                 Take the bus on Plaza del Ayuntamiento,
Address:                                                              until Puerto Avenue
Puerto Avenue, 214           Then walk straight on for about 15-20
                             minutes (Manuel Candela Street,          METRO Line No 5, Stop at Amistad
                             Puerto Avenue direction) On Puerto       Station.
                             Avenue, walk for 15 more minutes until
                             no 214.                                  Then walk straight on for about 15-20
                                                                      minutes (Manuel Candela Street, Puerto
                                                                      Avenue direction). On Puerto Avenue,
                                                                      walk for 15 more minutes until no 214.
                                                  CEV Multi-Stakeholder Symposium
                                                   28-30 April 2010, Valencia, Spain


NH VILLACARLOS               METRO Line No 5, Stop at Amistad         Red BUS no 4.                                 15 Minutes walk
                             Station.                                 Take the bus on Plaza del Ayuntamiento,
Address:                                                              until Puerto Avenue
Puerto Avenue, 60            Then walk straight on for about 15-20
                             minutes (Manuel Candela Street,          METRO Line No 5, Stop at Amistad
                             Puerto Avenue direction) On Puerto       Station.
                             Avenue, walk for 15 more minutes until
                             no 214.                                  Then walk straight on for about 15-20
                                                                      minutes (Manuel Candela Street, Puerto
                                                                      Avenue direction). On Puerto Avenue,
                                                                      walk for 15 more minutes until no 214.


FLATS                        METRO Line No 5, Stop at Amistad         Red BUS no 35.                                15 Minutes walk
                             Station.                                 Get the red bus and get off at the Court of
Address:                                                              Valencia. Looking at the main door of the
Instituto Obrero Street 20   Then walk straight on for about 15-20    Court, walk to your right and turn left on
                             minutes (Manuel Candela Street,          Instituto Obrero Street
                             Puerto Avenue direction) until you see
                             the City of Arts and Sciences. Cross     METRO Line No 5, Stop at Amistad
                             the City of Arts and Sciences and take   Station.
                             Instituto Obrero Street.                 Then walk straight on for about 15-20
                                                                      minutes (Manuel Candela Street, Puerto
                                                                      Avenue direction) until you see the City of
                                                                      Arts and Sciences. Cross the City of Arts
                                                                      and Sciences and take Instituto Obrero
                                                                      Street.




                                                                                                                                      12
                         PARTICIPANTS’ PACK


                          Map of Valencia


Map of the City Centre
                   CEV Multi-Stakeholder Symposium
                    28-30 April 2010, Valencia, Spain

Map of the Venue




                                                        14
                                  CEV Multi-Stakeholder Symposium
                                   28-30 April 2010, Valencia, Spain




                                  List of participants


     Last name          First name         Organisation                                            Country
                                           International Federation of Red Cross and Red
1    Abraham            Zach               Crescent Societies                                      Switzerland

                                           International Federation of Red Cross and Red
2    Agerhem            Stefan             Crescent Societies                                      Switzerland
                                           Plataforma del Voluntariat Social de la Comunitat
3    Albalat Riera      Manuel             Valenciana                                              Spain
4    Alcázar García     María Ángeles      Iberdrola                                               Spain
5    Algarate Velasco   Pilar              FEVOCAM                                                 Spain
6    Allen              Alexandra          Mostra Communication                                    Belgium
7    Allen              Kenn               IAVE - International Association for Volunteer Effort   USA

8    Álvarez Lorenzo    Beatriz            Telefónica                                              Spain
9    Amorós Blaya       Maria José         APAEX Elche                                             Spain

10   Amurrio            Roberto            Ministerio de Sanidad y Politica Social                 Spain
11   Aparisi            Eva                Asociación Valenciana de Caridad                        Spain
     Aranguren
12   Gonzalo            Luis               Philosopher, Director of PPC editions                   Spain
                                           Plataforma del Voluntariat Social de la Comunitat
13   Asencio Domenech   Hilario            Valenciana                                              Spain

14   Asenjo             Luis               Iberdrola                                               Spain

15   Asensio Alvarez    Ester              Plataforma de ONG´s de Voluntariado de Tenerife         Spain
                                           Junta de Andalucía - Agencia Andaluza del
16   Ayala Valiente     Rosario            Voluntariado                                            Spain
                                           MPDL - Movimiento Por La Paz el
17   Baeza              Vicente            Desarme y la Libertad                                   Spain

18   Baldas             Eugen              Deutscher Caritasverband Freiburg e.V.                  Germany

19   Balla Ndong        Papa               Fundación Cibervoluntarios                              Spain
20   Ballarino          Lucilla            Telefónica                                              Spain
     Ballesteros
21   Alcarcón           Vicente            Plataforma Andaluza de Voluntariado                     Spain

22   Barberá Nolla      Rita               Mayor of Valencia                                       Spain
                                           Plataforma del Voluntariat Social de la Comunitat
23   Barranco Verdejo   Paula              Valenciana                                              Spain



24   Beard              Matt               Amnesty International Germany                           UK
25   Bécsy              Etelka             Ministry of Social Affairs and Labour                   Hungary

                                                                                                             15
                                     CEV Multi-Stakeholder Symposium
                                      28-30 April 2010, Valencia, Spain


                                              Plataforma del Voluntariat Social de la Comunitat
26   Benaches Tortosa     Jorge               Valenciana                                          Spain
27   Benouamane           Farid               Infos à Gogo                                        France
28   Bentué Andreu        Luis                Colegio Profesional de trabajo social de aragon     Spain
                                              Deutscher Caritasverband Freiburg, Freiwilligen-
29   Berger               Ulrike              Zentrum Brandenburg                                 Germany
30   Berman               Els                 NOV                                                 Netherlands
31   Bernardet            Danielle            France Bénévolat                                    France

32   Bertolucci           Tatiana             FEVOCAM                                             Spain
33   Bessaa               Kamel               Infos à Gogo                                        France

34   Betegón Salamanca    Alejandra           Fundación Cibervoluntarios                          Spain
                                              Fundacja Moje Stypendium (My Scholarship
35   Biejat               Magda               Foundation)                                         Poland

36   Blasco Castany       Rafael              FUNDAR                                              Spain
37   Blaya                Pilar               Puerto de Valencia                                  Spain
38   Bo Dano              Casper              FriSe                                               Denmark
39   Bolinches Sánchez    Julián              Iberdrola                                           Spain
                                              Conselho Nacional para a Promoção do
40   Borges               Maria Elisa         Volontariado - CNPV                                 Portugal

41   Borgogno             Roberta             Celivo Centro Servizi al Voluntariato               Italy
                                              Plataforma del Voluntariat Social de la Comunitat
42   Boss                 Karin               Valenciana                                          Spain
43   Bradley              Elaine              Volunteering Ireland                                Ireland
44   Brito Galindo        Andrés              Casino de Taoro, S. A.                              Spain

45   Brookes              John                Volunteering England                                UK
46   Bruin                Astrid              MOVISIE                                             Netherlands

47   Bucsi Szabó          Edit                Ambassador of Hungary in Madrid                     Hungary
48   Burak                Tanya               KPMG LLP                                            UK
49   Calvo Garcia         Eva                 Cruz Roja Espanola                                  Spain
50   Capella              Thais               Cierval                                             Spain
                                              Plataforma del Voluntariat Social de la Comunitat
51   Cardona Borrás       Nuria               Valenciana                                          Spain
                                              Plataforma del Voluntariat Social de la Comunitat
52   Carrascosa Soriano   Mª José             Valenciana                                          Spain
53   Caselli              Rossana             Centro Nazionale per il Volontariato                Italy

54   Castelló             Julià               Journalist                                          Spain

55   Catalán Bagán        Florencio           Asociación Educ@2                                   Spain
56   Cater                Nick                Journalist                                          UK

57   Chacón Yuste         Inma                Fundación Cibervoluntarios                          Spain
                                              Conselho Nacional para a Promoção do
58   Chambel              Elza                Volontariado - CNPV                                 Portugal

59   Chao                 Mae                 United Nations Volunteers                           Germany

                                                                                                             16
                                      CEV Multi-Stakeholder Symposium
                                       28-30 April 2010, Valencia, Spain


60   Cobb                  Mei                 United Way Worldwide                                    USA
61   Cobertera Hidalgo     Ferran              Cruz Roja Espanola                                      Spain

62   Conde Ullán           Sonia               Canal de Isabel II                                      Spain

63   Corredera Zapata      Julián              ENDESA S.A.                                             Spain

64   Corrons Nicasio       Patricia            Iberdrola                                               Spain
65   Costa Gonçalves       Inês                Fundação Eugénio de Almeida                             Portugal

66   Costanzo Sow          Simona              UNV - United Nations Volunteers                         International


67   Cutuleapu             Octavian            Pro Vobis National Volunteer Center                     Romania
68   Darmon                Claire              ENGAGE - Freshfields Bruckhaus Deringer                 Belgium

69   De Boiserie           Bart                Flemish Community                                       Belgium
70   De Dios               Clara               KPMG                                                    Spain
                                               Plataforma del Voluntariat Social de la Comunitat
71   de Haro Miralles      Victor              Valenciana                                              Spain

72   De la Nava            Javier              BBVA                                                    Spain
73   Deak                  Katalin             CEV                                                     Europe



74   Degli Esposti         Ettore              Coordinamento regionale CSV Lombardia                   Italy
     del Mar Izquierdo
75   Burgueño              Maria               Plataforma Andaluza de Voluntariado                     Spain

76   Delgado Martin        Virginia            FEVOCAM                                                 Spain
                                               Flemish government - departement welfare and
77   Demeulemeester        Oele                health                                                  Belgium

78   Dennis                Kathleen A.         IAVE - International Association for Volunteer Effort   USA
79   Digneffe              Kelly               Vleva - Liaison Agency Flanders-Europe                  Belgium
80   Domingo               Pilar               Inforpress                                              Spain
81   Dones Rodríguez       José Félix          Telefónica                                              Spain

82   Dos Reis              Marcos Paulo        Telefónica                                              Spain
83   Early                 Eva                 Volunteer Centres Ireland                               Ireland
                                               Plataforma del Voluntariat Social de la Comunitat
84   Edo Ausach            Javier              Valenciana                                              Spain

85   Escandell Carbonell   Lorena              APAEX Elche                                             Spain

86   Escobar Lago          May                 Fundación Bip Bip                                       Spain
                                               Asociacion Española Contra El Cancer de
87   Esteve Cantavella     Dolores             Castellón                                               Spain

88   F. Tóth               András              ÖKA - Önkentes Központ Alapítvány                       Hungary
89   Falcó Maestre         Luis                Vida Libre                                              Spain
90   Fernández             Valentín            ADACEA Alicante, Asociación de Daño Cerebral            Spain

                                                                                                                  17
                                      CEV Multi-Stakeholder Symposium
                                       28-30 April 2010, Valencia, Spain

      González

91    Ferrer              Guadalupe            Asociación Valenciana de Caridad                    Spain
92    Ferrer Allkins      Zafira               Generalitat Valenciana                              Spain

                                                Fundación Voluntarios por Madrid and Member of
93    Flores Cerdán       Dolores              the City Council of Madrid                          Spain
                                               SPES - Centro di Servizio per il Volontariato del
94    Fonovic             Ksenija              Lazio                                               Italy
95    Fonseca             Ana Patrícia         Fundação Evangelização e Culturas                   Portugal
                                               Plataforma del Voluntariat Social de la Comunitat
96    Font                Teresa               Valenciana                                          Spain
                                               SMART - Association for Civil Society
97    Forčić              Gordana              Development                                         Croatia
98    Frattani            Gianluca             Associazione Voluntariato Marche                    Italy

99    Gaitán              Ricardo              Telefónica                                          Spain
100   Galán Palomares     Gisela               Centro Voluntariado Fundar Alzira                   Spain
101   Galaup              Sylvie               Fundación Bip Bip                                   Spain

102   Garcia              Elena                Inforpress                                          Spain

103   García Carretero    Manuel               Plataforma Andaluza de Voluntariado                 Spain

104   García Galeán       Laura                FEVOCAM                                             Spain
                                               Basque Government - Employment and Social
105   Garcia Garcia       Maria Dolores        Affairs Department                                  Spain
                                               Plataforma del Voluntariat Social de la Comunitat
106   García Gea          Alejandro            Valenciana                                          Spain
                                               Plataforma del Voluntariat Social de la Comunitat
107   García Pino         Carol                Valenciana                                          Spain
                                               Basque Government - Employment and Social
108   García Solana       Eva María            Affairs Department                                  Spain
      García-Ajofrín
109   Romero-Salazar      Isabel               Desarrollo y Asistencia                             Spain
110   Garrido López       Mar                  FEVOCAM                                             Spain

111   Garriga Cuadras     Xavier               Generalitat de Catalunya                            Spain

112   Georgescu           Mara                 Celivo Centro Servizi al Voluntariato               Italy
113   Ginga               Ivan                 CEV                                                 Europe

114   Glenat              Christian            ESAN - European Social Action Network               France
115   Gómez Roman         Pura                 RNE - National Spanish Radio                        Spain

116   Gonzales            Sebastian            Gobierno de Canarias                                Spain
                                               Plataforma del Voluntariat Social de la Comunitat
117   González Gallego    Manuel               Valenciana                                          Spain
118   González Garrido    Juan Alberto         Canal de Isabel II                                  Spain

119   Gonzalez Macia      Francisco            TEMPE S.A.                                          Spain

120   González Martínez   Paulino              ACFUC                                               Spain
                                                                                                              18
                                    CEV Multi-Stakeholder Symposium
                                     28-30 April 2010, Valencia, Spain

                                             Plataforma del Voluntariat Social de la Comunitat
121   Grau Palomar         Javier            Valenciana                                              Spain

122   Greene               Stephen           RockCorps                                               USA
123   Grönlund             Ulla              Citizen Forum (Kansalaisareena)                         Finland
124   Güçlü                Başak             Corporate Volunteer Association                         Turkey
125   Guerrero             Xavier Lorente    ACFUC                                                   Spain
                                             Plataforma del Voluntariat Social de la Comunitat
126   Guijarro Garcia      Juan Luis         Valenciana                                              Spain
                                             GRACE - Grupo de Reflexão e Apoio à Cidadania
127   Guimaraes            Paula Alexandra   Empresarial                                             Portugal
128   Guimera Bonnet       Ernesto           Plataforma de ONG´s de Voluntariado de Tenerife         Spain
                                             Plataforma del Voluntariat Social de la Comunitat
129   Gutierrez Gonzalez   Ines              Valenciana                                              Spain

130   Hambach              Eva               Vlaams Steunpunt Vrijwilligerswerk                      Belgium
                                             Plataforma del Voluntariat Social de la Comunitat
131   Hammoui              Abdelaziz         Valenciana                                              Spain

132   Hartman              Urska             Zavod Voluntariat                                       Slovenia
133   Hayes                Sarah             IAVE - International Association for Volunteer Effort   USA
134   Held                 Markus            CEV                                                     Europe
                                             The Unit for Social Innovation and Research
135   Herbst               Jan               "Shipyard"                                              Poland
                                             Plataforma del Voluntariat Social de la Comunitat
136   Hernandez Gallardo   Maria             Valenciana                                              Spain

137   Höglund              Vanja             Volontärbyrån                                           Sweden
                                             Ministry of Foreign Affairs of the Republic of
138   Horváth              Judit Barbara     Hungary                                                 Hungary
139   Hoste                Tuur              Vlaams Steunpunt Vrijwilligerswerk                      Belgium

140   Hubert               Amandine          Youth and Active Solidarity Ministry                    France
                                                                                                     Bosnia and
141   Huzejrovic           Vahida            Osmijeh-Gracanica                                       Herzegovina
142   Ivanova Ilieva       Milka             Asociasion Progreso                                     Spain
      Izquierdo de
143   Bartolomé            Rafael            Desarrollo y Asistencia                                 Spain

144   Jackson              Rob               Volunteering England                                    UK

145   Jacobs               Daniel            P.A.U. Education                                        Spain
                                             Plataforma del Voluntariat Social de la Comunitat
146   Jimenez Rosa         Omar              Valenciana                                              Spain
147   Jordá Vidal          Mario             Fundación Iniciativa Solidaria Ángel Tomás              Spain

148   Kalinowski           Jakub             Volunteers for Sport Foundation                         Poland
149   Kaloeida             Efi               Prefecture of Athens                                    Greece
150   Kamerbeek            Sandra            MOVISIE                                                 Netherlands

151   Kholod               Lyudmyla          Fundación Cibervoluntarios                              Spain



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                                     CEV Multi-Stakeholder Symposium
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152   Kiisel              Maie                Volunteer Development Estonia                       Estonia
153   Kjær                Anne-Mette          Ministry of Social Affairs                          Denmark
                                              The Unit for Social Innovation and Research
154   Komorowska          Zofia               "Shipyard"                                          Poland

                                                                                                  Bosnia and
155   Kovacic             Domagoj             SEEYN - South East European Youth Network           Herzegovina



156   Kroon               Carolien            P.A.U. Education                                    Spain
157   Krstevska           Ivona               SEEYN - South East European Youth Network           Macedonia
158   Krüger              Roland              Generali Deutschland Holding AG                     Germany
159   Kuntziger           Jacques             Ministry of Family and Integration                  Luxembourg
160   Lacagnina           Pasquale            Coordinamento regionale CSV Lombardia               Italy
      Lejarazu Ruiz de
161   Azus                Diego               Fundacion Chandra                                   Spain

                                              International Planned Parenthood Federation
162   Lenoir              Marie-Agnès         (IPPF EN)                                           Belgium
                                              Plataforma del Voluntariat Social de la Comunitat
163   León Ochea          Maria Nieves        Valenciana                                          Spain

164   Leroy               Veerle              Het Punt vzw                                        Belgium

165   Lindo Solis         Jose                Generalitat Valenciana                              Spain
                                              Plataforma del Voluntariat Social de la Comunitat
166   Lindroth Bascope    Eva                 Valenciana                                          Spain
167   Little              Matthew             Journalist                                          UK
168   Lleonart Montagut   Eva                 Federació Catalana del Voluntariat Social           Spain

169   Llobregat Cortes    Fatima              Asociación Capaz de Minusválidos                    Spain

170   Lluch Pascual       Elena               Asociación de Jóvenes Musulmanes de Valencia        Spain
171   Loboda-Lencsés      Eszter              European network of Hole in the wall camps          Hungary

172   Longeon-Curci       Sylvie              Passerelles & Compétences                           France
173   Lopatta-Loibl       Karin               European Commission, Youth Policy Unit              Europe
174   López               Ana                 Fundar                                              Spain
                                              Plataforma del Voluntariat Social de la Comunitat
175   López Izquierdo     Ana                 Valenciana                                          Spain

176   López Ferri         Ana                 FARMAMUNDI                                          Spain
177   López García        María Virginia      Fundación Cibervoluntarios                          Spain
                                              Plataforma del Voluntariat Social de la Comunitat
178   López López         Epifanio            Valenciana                                          Spain
                                              Plataforma del Voluntariat Social de la Comunitat
179   López Segarra       Francisco           Valenciana                                          Spain
180   Loro Martín-Gil     Silvia              Fundación CODESPA                                   Spain
181   Lukianczuk          Renata              Ministry of Foreign Affairs                         Poland
                                              FOCAGG - Federació d'organitzacions Catalanes
182   Lunas Masnou        Maria Rosa          de Gent Gran, Dones i Família                       Spain


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                                      CEV Multi-Stakeholder Symposium
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                                               CSVnet - Coordinamento Nazionale dei Centri di
183   Macchioni            Stefania            Servizio per il Volontariato                        Italy
184   Macdonald            John                European Commission                                 Europe
185   Madsen               Ole Christian       The Volunteer Centre in Denmark                     Denmark



186   Marcolini            Enrico              Associazione Voluntariato Marche                    Italy
187   Marti                Lluc                IAVE Youth Office in Catalonia                      Spain
188   Martín Pérez         Aida María          Oficina Voluntariado del Cabildo de Tenerife        Spain
                                               Fundacion de la Comunidad Valenciana para la
189   Martinez             Antoni              cooperacion con Benin                               Spain
                                               Plataforma del Voluntariat Social de la Comunitat
190   Martínez Guillamón   Cristina            Valenciana                                          Spain
191   Mas Conde            Eulalia             Federació Catalana del Voluntariat Social           Spain

192   Mas Suazo            Susanna             Generalitat de Catalunya                            Spain
193   Mato                 Juan Carlos         Ministerio de Sanidad y Politica Social             Spain

194   McNally              Naoise              Volunteering Ireland                                Ireland
                                               Plataforma del Voluntariat Social de la Comunitat
195   Melià Escamez        Jose María          Valenciana                                          Spain
                                               Plataforma del Voluntariat Social de la Comunitat
196   Mestre Moltó         Francisco           Valenciana                                          Spain

197   Mira Boyer           Juan José           Iberdrola                                           Spain
198   Miralles             Luís                Asociación Valenciana de Caridad                    Spain
                                               Confederación de Centros Juveniles Don Bosco de
199   Mirón Mirón          Lourdes             España                                              Spain
200   Molenaar             Mark                MOVISIE                                             Netherlands
                                               Plataforma del Voluntariat Social de la Comunitat
201   Moleres Campmajò     Isabel María        Valenciana                                          Spain

202   Montesinos           Jesús               Peony Digital                                       Spain
203   Mora                 Tatiana             P.A.U. Education                                    Spain
204   Nachila              Andreea             Prahova County Council                              Romania
205   Nikodemova           Katarina            CEV                                                 Europe
206   Ofterdinger          Claus               ARBES e.V. Germany                                  Germany
207   Okereke              Nwadi               Volunteering England                                UK
208   Oliveri              Mathieu             Infos à Gogo                                        France
209   Opfermann            Rebekka             CEV                                                 Europe
210   Ortiz Martinez       Beatriz             Plataforma del Voluntariado de Espana               Spain
211   Paemen               Geert               Telefónica                                          Spain

212   Pagan                Juan                BBVA                                                Spain
213   Palomino             Esther              Fundación CODESPA                                   Spain

214   Pauli                Manuela             UBS AG, Switzerland                                 Switzerland

215   Pedanik              Rasmus              Volunteer Development Estonia                       Estonia
216   Peña Mateo           Juan Luis           Plataforma Andaluza de Voluntariado                 Spain
217   Peñalver             Samantha            IAVE                                                Spain


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                                     CEV Multi-Stakeholder Symposium
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218   Perez               Jose                Ford Espana                                         Spain
                                              Plataforma del Voluntariat Social de la Comunitat
219   Pérez San Juan      Emilia              Valenciana                                          Spain
220   Pinazo Calatayud    Daniel              Jaume I University                                  Spain
221   Piotrowska          Aleksandra          Ministry of Labour and Social Policy                Poland
222   Poitrenaud          Anne-Carole         France Bénévolat                                    France

223   Polini              Benedetta           Associazione Voluntariato Marche                    Italy

224   Poyato Roca         Luciano             Plataforma del Voluntariado de Espana               Spain
225   Poyatos             Juan Ángel          Fundar                                              Spain
226   Rahn                Erik                BBE - National Network for Civil Society            Germany
                                              Plataforma del Voluntariat Social de la Comunitat
227   Ramos Moliner       Silvia              Valenciana                                          Spain
228   Razzano             Renzo               CSVnet                                              Italy
229   Reger-Beau          Nicole              Agence du Bénévolat                                 Luxembourg
230   Ridde               Alexis              Youth and Active Solidarity Ministry                France

231   Rigman              Cristina            Pro Vobis National Volunteer Center                 Romania

232   Riquelme Macià      Mª Dolores          Sociedad de San Vicente de Paúl                     Spain
233   Rizvi               Katie               The Little People Association                       Romania
234   Romberg             Tim                 Tim Romberg Enterprise Social Software              Germany
235   Romeu               Lluis               Fundación "la Caixa"                                Spain
236   Rosa Satorres       Melisa              Fundación Cibervoluntarios                          Spain

237   Rossi               Minerva             Alter Company                                       Spain

238   Rua                 Cesar               Telefonica                                          Brazil
239   Rueda Fernández     Yolanda             Fundación Cibervoluntarios                          Spain
                                              Plataforma del Voluntariat Social de la Comunitat
240   Ruíz Gimenez        Javier              Valenciana                                          Spain
                                              International Federation of Red Cross and Red
241   Ryan                Stephen             Crescent Societies                                  Switzerland
242   Sabariego Gomez     Manuel Jesus        Universidad Pablo de Olivade                        Spain
243   Sadoudi             Aomar               Infos à Gogo                                        France
244   Sadoudi             Karima              Infos à Gogo                                        France

245   Sadowski            Piotr               Volonteurope                                        UK

246   Sánchez             Iván                Journalist                                          Spain

247   Sanchez Garcia      Monica              Plataforma del Voluntariado de Espana               Spain
248   Sanchez Garcia      Isabel              Colegio de economistas                              Spain
249   Sancho Porras       Inmaculada          Universidad Pablo de Olivade                        Spain
250   Santiago            Sam                 American Airlines                                   USA
                                              Junta de Andalucía - Agencia Andaluza del
251   Santolaya Soriano   Francisco José      Voluntariado                                        Spain

252   Santos              Joaquin             BBVA                                                Spain


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                                      CEV Multi-Stakeholder Symposium
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253   Santy                Filip               City of Kortrijk                                    Belgium

254   Sarrión Simón        Lola                Fundación Odontología Solidaria                     Spain
                                               Corporate Volunteer Association - the Boyner
255   Sayin                Aysun               Group                                               Turkey

256   Schmitteln           Anna                P.A.U. Education                                    Spain
257   Schwärzel            Mirko               BBE - National Network for Civil Society            Germany
258   Seidl                Antje               German Federal Agency for Technical Relief          Germany

259   Semcu                Adrian              Prahova County Council                              Romania
260   Semino               Stella Maris        Roskilde University                                 Denmark


261   Sicilia Afonso       Carmen Beatriz      Plataforma de ONG´s de Voluntariado de Tenerife     Spain
262   Siebolds             Doris               Arbeiter-Samariter-Bund Deutschland e.V. (ASB)      Germany
263   Simarro Olivares     Javier              Fundación Cibervoluntarios                          Spain
264   Simon                Reimund             Mostra Communication                                Belgium
265   Sim-Sim              Henrique            Fundação Eugénio de Almeida                         Portugal

266   Skafte               Pernille            Danish Ministry of Social Affairs                   Denmark
267   Skrzyńska            Marta               Ministry of Labour and Social Policy                Poland
268   Solak                Sevda               Time Public Relations                               Turkey
                                                                                                   Czech
269   Sozanská             Olga                HESTIA, o.s.                                        Republic
270   Steenbergen          Marijke             MOVISIE                                             Netherlands
271   Stolz                Annette             Mostra Communication                                Belgium
272   Storme               Aurélie             CEV                                                 Europe
273   Subiela              Maria-Jose          BITC International - Business in the Community      UK
                                                                                                   Bosnia and
274   Šumanjski            Marinela            SEEYN - South East European Youth Network           Herzegovina
275   Szablics             Bálint              Ministry of Social Affairs and Labour               Hungary
276   Szabo                Susana              France Bénévolat                                    France
277   Szukalska Wrona      Malgorzata          Ministry of sport and tourism                       Poland
278   Teixeira             João                Confederação Portuguesa do Voluntariado             Portugal
279   Tomás Barrachina     Fina                Fundación Proyecto Vivir                            Spain

280   Tomic                Danilo              SEEYN - South East European Youth Network           Serbia
                                               Plataforma del Voluntariat Social de la Comunitat
281   Tordera Delhom       Rosa                Valenciana                                          Spain
282   Tornóczi             Zsófia              ÖKA - Önkentes Központ Alapítvány                   Hungary
                                               Plataforma del Voluntariat Social de la Comunitat
283   Torregrosa Sarrión   Ruben               Valenciana                                          Spain
284   Torres               Vanessa             CIVA Comunicacion                                   Spain
285   Usco                 Paolo               Centro Servizi Volontariato F.V.G.                  Italy
286   V. Villanueva        Meghann Aurea       IAVE Youth Office in Catalonia                      Spain
287   Varela Pena          Ángel               Journalist                                          Spain
288   Varm                 Kristel             Volunteer Development Estonia                       Estonia

289   Vayda                Kristina            RockCorps                                           France


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                                  CEV Multi-Stakeholder Symposium
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                                           Plataforma del Voluntariat Social de la Comunitat
290   Velasco Laiseca   Mª Jesús           Valenciana                                          Spain
291   Velilla           Carmen             CSV Media                                           UK
                                           Plataforma del Voluntariat Social de la Comunitat
292   Verdet Peris      Isabel             Valenciana                                          Spain
293   Viana García      Victor             Fundación Cibervoluntarios                          Spain
294   Vidal-Quadras     Carlos             Fundación "la Caixa"                                Spain
295   Vila Miras        Maria              Federació Catalana del Voluntariat Social           Spain

296   Villarroel        Cecilia            Fundación Entreculturas                             Spain
                                           Fundacja Moje Stypendium (My Scholarship
297   Wijas             Maria              Foundation)                                         Poland
298   Wijnandt          Hilde              Vlaams Steunpunt Vrijwilligerswerk                  Belgium
                                           Ministry of Foreign Affairs of the Republic of
299   Willmann          Lukasz             Poland                                              Poland
                                           Federal Ministry of Labour, Social Affairs and
300   Winkler           Erika              Consumer Protection                                 Austria

301   Wojsławowicz      Ewa                The Kronenberg Foundation at Citi Handlowy          Poland
                                           The Unit for Social Innovation and Research
302   Wygnański         Jan Jakub          "Shipyard"                                          Poland
303   Zalamea           Ana                Asociación Valenciana de Caridad                    Spain
                                           ZDUS - Association of Slovenian Pensioner's
304   Zei               Lada               societies                                           Slovenia
305   Zidouni           Nabil              Infos à Gogo                                        France



306   Zimmermann        Pablo              Fundación Voluntarios por Madrid                    Spain
307   Żołędowska        Marta              Ministry of Labour and Social Policy                Poland




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                               CEV Multi-Stakeholder Symposium
                                28-30 April 2010, Valencia, Spain




                                Symposium Day I


                   Opening Ceremony of the Conference

                      Auditorio Santiago Grisolía, 09.30 - 10.00


Rafael Blasco Castany
                 Rafael Blasco Castany is currently Minister of Solidarity and Citizenship of the Valencian
                 Government and Spokesman of the Popular Party in the Valencian Parliament. He
                 obtained his masters degree in Administration, Accounting and Auditing of the Public
                 Sector at the University of Valencia and graduated as Doctor of Law at the same
                 University. Prior to his current assignment he was Minister of several departments
                 including transportation and urban affairs, employment, territory and habitation, health,
                 immigration and citizenship. He is member of the Board of Directors of the Spanish
                 Chapter of the Club of Rome and Vice-President of the Valencian Council of the
                 European Movement. As Minister of Human Services his major achievements included
                 the passing of the Valencian Volunteering Law and later on the Citizenship Involvement
                 Law of the Valencian Community.




Eva Hambach
               Eva Hambach is currently Director of the Vlaams Steunpunt Vrijwilligerswerk vzw (Flemish
               Volunteer Centre) since May 2001, and President of CEV since October 2009. She is born
               in Belgium, lived in Damascus (Syria) for over two years, and is married with children. Eva
               has a Master Degree in Political Sciences, orientation International Affairs. As Director of
               the Vlaams Steunpunt Vrijwilligerswerk vzw she follows up the evolutions related to
               volunteering policy in Belgium and the Volunteer Law that has been adopted in 2005. She
               published already several books on volunteering. As CEV President her main task consists
               in ensuring good cooperation between all CEV members and supporting the work of CEV.




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                                    CEV Multi-Stakeholder Symposium
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   Opening Panel – Effectively Communicating Volunteering – What
                            does it take?

                          Auditorio Santiago Grisolía, 10.00 - 11.30



Chair: Markus Held
                     Markus Held, born 1975 in Germany, is director of the European Volunteer Centre (CEV).
                     He has a background in Social Sciences, Social Work and holds a Master degree in
                     European Politics from Universities in Berlin, Paris and London. He is currently enrolled in
                     an Executive Master Programme on Public Management. Markus Held started his career
                     as a social worker in Germany before joining the EU Civil Society Contact Group in
                     Brussels in 2003 to work on the “European Constitution”. In 2004 he joined CEV as
                     director. He started his "volunteer career” with two longterm volunteer placements in
                     France and Bolivia after finishing secondary school and was involved in a youth network
                     in Berlin-Brandenburg working on anti-discrimination and youth empowerment.
He has been appointed on different occasions as external expert for the European Economic and Social
Committee, was member of the Management Committee of the EU Social Platform from 2007 to 2009 and has
published articles amongst others on Civil Dialogue and on Engagement Policies in the EU.




Luis Aranguren Gonzalo

                   Luis Aranguren Gonzalo comes from Madrid and has a degree in theology and a PhD in
                   philosophy. He is director and Chief editor of PPC Editions and the technical director of the
                   Regional Plan on Volunteering of the Madrid region. He also Works as a consultan ton
                   Volunteering issues for different regions such as the Basque country, the regions of Valencia,
                   Castilla-la-Mancha, Castilla-León and Madrid. For seven years he has been a volunteer
                   coordinator in Caritas Spain, and he has worked on a voluntary basis for over ten years in
                   prevention programmes with adolescents and youth in the suburbs of Madrid. He has also
                   worked as a school teacher during 11 years. Luis Aranguren Gonzalo promoted and
                   coordinated the creation of a Code of Ethics for Voluntary organsiations in Spain. He wrote over
                   60 articles and 14 books, including on the topic of Volunteering.




John MacDonald
                    John Macdonald is Head of the Task Force for the European Year of Volunteering 2011 in
                    the European Commission. After brief periods working in the (then) Scottish Office in
                    Edinburgh in 1993 and in the Cabinet of Sir Leon Brittan QC, Vice-President of the
                    European Commission, in 1994, John MacDonald was recruited as an official by the
                    European Commission in 1995. Here he worked as an economist for ten years, before
                    moving to the field of communication, first as a Communication Officer in the Directorate-
                    General for Education and Culture, and more recently as the Commission Spokesperson
                    for Education, Training, Culture and Youth. He was appointed Head of the Task Force for
                    the European Year of Volunteering in the Directorate-General for Communication in
                    February 2010. John holds a bachelor's degree in economics from the University of
                    Cambridge, which he complemented with subsequent studies in law at Cambridge and
                    Heidelberg, Germany. His studies in Germany culminated with a Master's Degree in
                    European Economic Studies at the Europe Institute of the University of the Saarland.




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                                      CEV Multi-Stakeholder Symposium
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Kuba Wygnánski
                       Kuba Wygnánski is sociologist by training. He started his public activity as Solidarity
                       activist. He was participating in historical Round Table talks. After 1989, he became
                       deeply involved in numerous initiatives aiming to support civil society in Poland and other
                       countries. He has created several NGOs including KLON/JAWOR Association (main
                       support, research and information centre for Polish non-profit centre) and Forum of
                       Nongovernmental Initiatives (FIP) which plays a key role as representative of Polish Third
                       Sector. FIP has initiated series of sector wide debates and meetings including five
                       national forums of several hundreds organisations. Currently Kuba is President of FIP.
                       He was one of the authors and main advocates for Law on Public Benefit and
                       Voluntarism in Poland (introduced in 2002). Currently he is Chairman of the Public
                       Benefit Council.
For several years, Kuba Wygnanski was a Board Member of Stefan Batory Foundation (OSI) – one of the main
grant giving organisations in Poland and a Board Member of Civicus (Global Alliance for Citizens Participation).
He is also involved in numerous activities outside Poland including work in Romania, Sarajevo, Kosovo and
Kazakhstan. He has also worked for number of international organisations and institutions including OECD,
USAID, World Bank, ICNL , International Rescue Committee, UNDP, Academy of Educational Development, CEE
Trust for Civil Society and many others. In 2003 he was Yale University – World Fellow.




Tanya Burak
                    Tanya Burak, born in Toronto, Canada, and now working in London, England, is CSR
                    Communications Manager for KPMG in the UK. Tanya Burak is an Associate of the
                    Chartered Institute of Public Relations, holds a degree in Political Science and Law from
                    Carleton University in Ottawa, Canada, and has completed post-graduate work in
                    International Marketing and Corporate Communications. She has worked in the field of
                    communications for more than 8 years, including roles in marketing, public relations and
                    internal communications, for numerous professional service organisations. Her specialisms
                    include employee engagement, business development, and corporate social responsibility.




Ettore Degli Esposti
                       Ettore Degli Esposti started volunteering in 1982. He worked 20 years in an NPO
                       organization in Milan and since 2006 he has been communication manager at the
                       Regional Coordination body of Voluntary Service Centres (CSV) in Lombardia. He is
                       leading the board of communication managers of CSV in Lombardia and he is in charge
                       of the process of evaluation for accountability in the centres. The Coordination body is
                       aimed at managing all common initiatives and carrying out institutional advocacy for CSV,
                       thus contributing toward the achievement of CSV‟s institutional goals in Lombardia.
                       CSVs, which are the main enabling volunteering infrastructure in Italy, support voluntary
                       organisations and citizens involved in volunteering. They were founded in Italy following
                       the approval of Law. 266/1991 (Framework Law on Volunteering).




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                                    CEV Multi-Stakeholder Symposium
                                     28-30 April 2010, Valencia, Spain


                A spotlight on good practice: parallel workshops

                                              15.30 – 17.30

                       Workshop 1, room Arqueria A (Spanish - English)

Video as a tool to promote volunteering
Speaker: Domagoj Kovacic, SEEYN, South East European Youth Network
          (Bosnia and Herzegowina)
Do it yourself: How to build a youth centre?
Speaker: Danilo Tomic, SEEYN, research society “Vladimir
          Mandic – Monda” (Serbia)


Summary: This workshop will feature two project examples, of how the new social media can be used by
small-size volunteer organisations to foster participation in and motivation for volunteering.

The first project presented in this workshop used the tool of video clips, made by professional and
amateur volunteers to promote volunteering among young people. The project evolved out of volunteers
bringing their cameras to volunteering activities and as editing equipment became more accessible the
tool of video clips and short movies were used more strategically. The videos are free to use and can be
adapted to various other promotion channels, such as YouTube or professional broadcasting activities, in
this way the video clip project integrates a range of other communication tools.

In the second part of the workshop, Danilo Tomic will present the conceptual planning and
implementation of the creation of a Youth Centre – a project with „from scratch‟ volunteer involvement.
The project involved a surround communication strategy, with actors at different levels involved, e.g. PR
and Design Companies, businesses, local NGOs and governments, representatives from the ministry
level, as well as volunteers. Therefore the project describes the relationship between different actors and
the adaptation of the communication strategy to these different audiences. The project also shows how
various communication means, adapted to different target audiences, had to be integrated, adjusted and
balanced to develop a long-term commitment to the project by all parties.


Domagoj Kovacic
                     Domagoj Kovačić, born in Zagreb, Croatia, is the Executive Director of the South East
                     European Youth Network (SEEYN). For the last 10 years, he worked for the network as
                     project manager, member of the Steering Board, fundraiser and trainer in the fields of
                     volunteer and project management and youth work. He was vice-president of Volunteers‟
                     Centre Zagreb and he has worked with different youth, volunteering and environmental
                     organisations in Croatia and Bosnia and Herzegovina including Youth Centre Livno,
                     Green Action, Una Emeralds and Local Democracy Agency Sisak. He is now also
                     working as a trainer within SALTO SEE, the Croatian National Agency for Youth in
                     Action, WWF and other organisations.



Danilo Tomic
              Danilo Tomić, born in Valjevo, Serbia, is the current President of the Steering Board of SEEYN.
              He is also an active member of Young Researchers of Serbia and Coordinator of a team working
              at building a new local youth center “Istraživačka kuća”. He has 12 years of working experience
              in the non-profit sector and is experienced in programme development and project management,
              problem analysis, budget programming, and team management. He has worked with different
              youth and environmental volunteer organisations in Serbia, Bosnia and Herzegovina, and
              Montenegro. He is very active in rescue service.

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                                       CEV Multi-Stakeholder Symposium
                                        28-30 April 2010, Valencia, Spain




                             Workshop 2, Polivalente Room (Spanish only)

Entendiendo convivencias
Speaker: Vicente Baeza, MPDL – Movimiento Por La PAZ el Desarme y la
          Libertad (Spain)
Que tu tamaño no te limite”. Pequeñas ONG que piensan a lo grande
Speaker: Isabel García-Ajofrín, Desarrollo y Asistencia (Spain)



Summary: In this workshop, communicating volunteering will be examined from a perspective of different
audiences and how to “get the message” across to attract different target groups.

In the first part of the workshop, Vincente Baeze will present how volunteering is communicated internally
and externally. Internally to sensibilise volunteers for their tasks, communicating the values of
volunteering and externally to promote volunteering and to gain new committed volunteers. An important
part of the projects of MPDL is communicating volunteering to the volunteers themselves, in the form of
training, information sessions as well as evaluation sessions during and after the projects.

The second part of this workshop presents the communication experiences of a small-sized NGO and will
represent the small size should not mean limiting ambitions. The workshop will feature the examples of
various successful institutional campaigns of a small-sized NGO in order to demonstrate this strategy and
to encourage ambitious campaigns despite limited size. Topics will also be the lack of confidence when
dealing with the press, the struggle for media space for social issues and how these spaces can be better
obtained.


Vicente Baeza
                    Vicente Baeza was born in 1974 and studied History at the University Complutense of Madrid
                    and the UNED (National University of Distance Education). He has a Master degree in
                    immigration from the UAM (Universidad Autónoma de Madrid) and an Expert degree in
                    Cooperation for Development from the University of Oviedo. He has been a volunteer in
                    several NGOs and in 2003 he started to work in MPDL as local development coordinator. In
                    2004 he moved to the area of training and volunteering and has assumed the coordination of
                    this area since 2005. From March 2008 to March 2009, he made a break in this position in
                    order to work as an advisor in matters of immigration and cooperation of the Town Council of
Leganés.He has written several articles and contributed to different publications such as "and everything is
voluntary," "voluntary equal for all?”, etc. In 2008 he was elected Secretary General of Spain Volunteer platform
and became its Vice President in 2009.




Isabel García-Ajofrín
                      Isabel García-Ajofrín is a journalist by profession. She obtained her Master‟s Degree in
                      Journalism at San Pablo CEU University and continued her studies at UNED University and
                      specialized in Politics and Democracy. In between 2007 - 2009 she has contributed to the
                      work of several newspapers, magazines such as Fuxyz magazine and Hip Hop Nation,
                      preceded by editorial jobs at the television programme Mercado de Dinero, Siglo XXI
                      Magazine and Marca. She has recently been working as a journalist in the Communications
                      Department of Action Against Hunger and in Asistencia y Desarrollo NGO. She is member
                      of the Spanish Press Association.



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                      Workshop 3, Arqueria B (Spanish - English)

Make a difference Caravan
Speaker: Cristina Rigman, Pro Vobis National Volunteer Centre (Romania)


Summary: This workshop will present an example of a successful nation-wide communications campaign
on volunteering. During the campaign, volunteer activities were organised by local partners in 14
differerent locations, following a previously agreed schedule. A “Make a Difference” Caravan, starting in
Cluj-Napoca and finishing in Bucharest, was following the roadmap of these events, travelling from one
volunteering event to the next. Four local volunteers were travelling on this “Make a Difference” Caravan
from one volunteer event to the next, handing over the “Make a Difference” flag to local volunteer
organisations, from which again 4 volunteers continued the journey to the next location. The caravan‟s
journey was accompanied by national and local media coverage. As this project involved a complex
communication strategy, it involved a wide range of communication channels, however focussing on the
integration of social media. The project serves as good practice example of communicating volunteering
due to three major factors: a compelling idea, reliable local partners and concentrated efforts in the
campaign communication.



Cristina Rigman
                   Cristina Rigman is Development Director of Pro Vobis, the National Volunteer Center in
                   Romania, and she is currently a member of the Board of Directors of the European Volunteer
                   Center. Cristina is a political scientist with a sound interest in citizen participation, community
                   development through civic activism, volunteering and social responsibility. She has been
                   combining practical involvement in several nonprofits in Romania as a volunteer, expert, or
                   consultant with scholarly research on issues related to civil society performed as part of her
                   scholarships to the Johns Hopkins Center for Civil Society Studies and the Woodrow Wilson
                   International Center for Scholars. Cristina is also involved in academic teaching as a lecturer
                   at the faculty of Political Science in Cluj-Napoca, where she teaches
Management of Nonprofits and Introduction to Research Methods in Social Sciences. Cristina‟s tasks within Pro
Vobis involve organisational development, programmes and    services development, research, and external
relations.




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                        Workshop 4, Prensa room (English only)

Happy together! Should a campaign focus on groups, rather than on individuals?
Speaker: Mark Molenaar, MOVISIE (The Netherlands)



Summary: Mark Molenaar presents an example of a national volunteering campaign, called NL Doet (NL
Does), which is modeled on the anglosaxon model of the “Make a difference – Days”. The campaign
supports the work of local volunteer organisations and centres with communication tools. The project
aims at communicating volunteering in an efficient way to attract more first-time volunteers. During the
campaign, the communication strategy has changed from targeting individuals to now focusing on groups
of potential volunteers (students, companies, housewives, etc.) and has achieved tangible results through
this adjustment. In this context, the workshop will address the question of the most effective means of
mobilising volunteer effort and whether it is more feasible to focus on individuals or groups. The workshop
also focuses on the long-term impact of communicating volunteering, by examining the way a group
strategy can influence the durability of this first-time volunteering contact. It will also be discussed
whether the practice of targeting groups helps to stay involved in volunteering even after the actual event.




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                       Workshop 5, Arqueria C (Spanish - English)

RockCorps: Using live music, artists and pop culture to inspire youth volunteerism
Speaker: Stephen Greene, RockCorps (France)



Summary: The workshop will introduce a project by Orange RockCorps, which consists of the promotion
of volunteering through the organisation of special events for which participation is connected to voluntary
activities. Orange RockCorps has organised various concerts for which tickets could not be bought.
Instead young people can attend the concert in return for four hours of volunteering in a RockCorps
volunteering project. The organisation of these events is accompanied by a large and integrated media
campaign, promoting the initiative with different media tools and mostly to a target audience of young
people. Apart from presenting the project and the communication strategies, the workshop will focus on
questions of “getting-the message-across”, the difficulty of balancing the sponsors and the volunteer
message – commercial versus community message and the problems of compromising the message.



Stephen Greene
                      Stephen Greene from Portland Oregon, is a co-founder and the CEO of RockCorps, a
                      pro-social production company and global organisation established in 2003 that uses the
                      power of music to inspire volunteering, and introduce young people to a lifelong
                      relationship with charities. RockCorps produces large-scale pop, rock and hip-hop
                      concerts, distributing the tickets exclusively to volunteers who commit four hours of time
                      at a RockCorps community project in their area. Stephen led the expansion of RockCorps
                      to the UK in 2008; by October 2009, 3 successful concerts had been produced, and 80
                      charities have benefited from 13,000 volunteers working four hours each (52,000 hours in
                      total). RockCorps continues to spread the message that volunteering can become part of
                      anyone‟s lifestyle just like going out, music, sports and entertainment. In this spirit
                      RockCorps has produced its first gig in France for 5000 volunteers. Stephen aims to work
                      with more likeminded NGO‟s and charities and help more communities in 2010.




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                 Workshop 6, Auditorio Santiago Grisolía (Spanish - English)

Organising the German National Volunteer’s Action Week
Speaker: Erik Rahn / Mirko Schwärzel, BBE – Bundesnetzwerk Bürgerschaftliches
         Engagement (Germany)


Summary: The workshop on the collaboration between PR agencies, media and volunteer organisations,
will present the National Volunteer‟s Action Week in Germany as an example. During the National
Volunteer‟s Action Week, decentralised events have been organised throughout Germany, accompanied
by a centralised media and awareness campaign and central, high-profile events. Part of the project has
been a widespread media campaign, based on the collaboration with PR and advertising agencies, TV
stations and the local and national media in general. The workshop will address the questions of how to
address different target audiences within one campaign and how to make the message attractive for
stakeholders from the political and the economic level. It also touches on the issue to what extent the
message of volunteering can and should be politicised.



Erik Rahn
              Erik Rahn was born 1966 in Lennestadt/Germany. He completed his studies in sociology,
              psychology and pedagogic in Berlin. Erik Rahn has multiple experiences as free consultant for
              different NGOs; e.g. he formed and was first director of the Bundesarbeitsgemeinschaft der
              Freiwilligenagenturen (bagfa - German Network of Volunteer Agencies)” 1998-2002. Since 2004
              he has been leading the campaigning-unit of the Bundesnetzwerk Bürgerschaftliches
              Engagement (BBE - National Network for Civil Society). Erik Rahn lives and works in Berlin with
              his wife and one son.




Mirko Schwärzel

               Mirko Schwärzel, born 1977 in Gelsenkirchen/Germany, studied European Studies and political
               science in Osnabrück and Bochum. Since 1996 he has been involved in numerous projects and
               campaigns in Germany and on European level (for EBCO, European Youth Forum a.o.) with
               broad experiences as trainer and coach. Since 2008 Mirko Schwärzel manages the European
               work and representation for the Bundesnetzwerk Bürgerschaftliches Engagement (BBE) as
               project officer “BBE for Europe” in Berlin.




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                                 CEV Multi-Stakeholder Symposium
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                                    Practitioners’ Panels


Practitioners’ panel I: New technologies, the Internet and social media: How to make them
                        work for volunteering? (Auditorio Santiago Grisolía)

Moderator: Jesús Montesinos, Journalist (Spain)

             Speakers: Naoise McNally, Volunteering Ireland (Ireland)
                       Yolanda Rueda, Fundacíon Cibervoluntarios (Spain)
                       Matt Beard, Amnesty International (UK)
                       Karin Lopatta-Loibl, European Commission (EU)




Moderator: Jesús Montesinos
                   Jesús Montesinos was born in Valencia in 1948 and he has a degree in Information
                   Science and a PhD in psychology. He currently manages Peony Digital, a communication
                   consultancy company specialised in advertising, media consulting and optimisation of
                   Internet as a means of dissemination. In his career he has been amongst other General
                   Manager of the newspaper "Mediterranean" (Castellón, Spain) from 1992 to 2005; News
                   Director of Spain's National Radio (RNE) in Madrid; delegate of RNE in Valencia (Spain)
                   from 1989 to 1991; delegate of EFE in the Valencian Community (Spain) from 1984 to
                   1989; General Manager of the newspaper "Diario de Valencia" (Valencia, Spain) from
                   1981 to 1983; adviser to Mayor Madrid, Enrique Tierno Galván (1979-1981); and
                   correspondent in Central America and Sub-Saharan Africa. He has been a speaker on
                   New Communication Technologies for the European Commission, has taught courses
                   related to communication and participated in several conferences related to
                   communication.




Naoise McNally
                  Naoise McNally is a Digital Project Manager working with Volunteering Ireland on the
                  development of a new integrated web application for volunteer engagement and management
                  called Ireland Involved Online. After graduating from Trinity College Dublin, with a degree in
                  Business and Russian, Naoise moved into the IT sector - specifically web development and
                  online marketing. Having spent 4 years as a member of the key team behind Ireland's most
                  successful website Daft.ie, Naoise decided to direct her experience and skills to addressing
                  the need for web-based technology to server the community and voluntary sector. Together
                  with a skilled group of volunteers, she has been working with Volunteering Ireland for the last
                  year on the Ireland Involved project.




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Yolanda Rueda
                        Founder and current President of the "Cibervoluntarios" Foundation Yolanda Rueda has
                        a degree in Information Sciences, a Master in Management of Non-Profit Organisations
                        and a certificate in Marketing. She is of the founders of “Campus Party”, the biggest
                        electronic online entertainment event, and of the ICT consultancy company, Futura
                        Netwoks. She has also worked in INJUVE, the Youth Spanish Institute, and in Red.es,
                        the department responsible for driving the Information Society in the Spanish Ministry of
                        Industry, Tourism and Trade, She is passionate about innovation and social action and
                        she works daily for the empowerment of citizens through ICT. She participated actively in
                        the WSIS (World Summit on the Information Society) as part of the volunteer family.




Matt Beard
                  Matt Beard has just moved from the UK to Berlin where he is working as a consultant to
                  Amnesty International Germany. Prior to the move, Matt was Marketing Director at Amnesty
                  International UK. He managed a team of over 70 people covering communications, brand, new
                  media, publishing, supporter care and fundraising. This included responsibility for
                  communication channels with Amnesty's volunteer supporter base (web & digital, paper-based
                  communications, events etc). Matt also spent one year in a similar role at Amnesty
                  International's Australian office in Sydney. Before joining Amnesty, Matt worked as a
                  conference and events director in both the executive education and healthcare sectors.




Karin Lopatta-Loibl
                   Karin Lopatta-Loibl is currently policy officer within the Youth policy unit of the European
                   Commission‟s Directorate General for Education and Culture. She is responsible for the
                   coordination of voluntary activities of young people and the mobility of young volunteers and is
                   also involved in Youth and the World, one core element of the Commission‟s Youth Strategy.
                   She started her career at the Prime Minister‟s Office in Vienna where she was involved in the
                   preparation of Austria‟s accession to the European Union focusing especially on environmental
                   issues as well as drafting a referendum on the topic. Karin Lopatta-Loibl has then contributed
                   to the work of several departments of the European Commission in the fields of education,
                   communication, environmental issues and sustainable development. She contributed to the
Council Recommendation on Mobility of Young Volunteers (2008), the Analysis of Member States' Reports on
Youth Volunteering (2006) and the Commission Communication on Youth Voluntary Activities (2004). She
obtained her PhD degree in Law at the University of Vienna and was awarded with a Fulbright Research
Scholarship at the University of California.




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                                       CEV Multi-Stakeholder Symposium
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Practitioners’ panel II: How to talk “media”? What does it take to make it interesting? (Arqueria B)
Moderator: Elaine Bradley, Volunteering Ireland (UK)

                    Speakers: Nick Cater, Freelance Journalist (UK)
                              Matthew Little, Freelance Journalist (UK)
                              Pura Gómez, Journalist (Spain)


Moderator: Elaine Bradley
                          Elaine Bradley is Irish and the Chief Executive Officer of Volunteering Ireland
                          (Volunteering Ireland is the leading national volunteer development agency in the Republic
                          of Ireland, inspiring, promoting, supporting and facilitating volunteering as a force for social
                          change).
                          Formerly, Elaine worked as a consultant specialising in organisational development,
                          change management and the development of capability through organisational learning.
                          She has worked for over 20 years in the non profit sector in various roles, including senior
                          management, and has extensive experience as a volunteer in a variety of organisations.



Nick Cater
                     Nick Cater is an experienced independent international writer and consultant on non-profit
                     issues, from volunteering to overseas aid. A former Fleet Street journalist as a staff member of
                     London's The Guardian newspaper, Cater has contributed to national and international press,
                     radio, TV and the internet - from the BBC World Service to The Sunday Times and the Reuters
                     humanitarian portal AlertNet - over more than three decades. He has also been a consultant on
                     communications and strategic issues for a range of UK and international charities and agencies,
                     including the World Bank, Red Cross, Médecins Sans Frontières, CARE and Oxfam. He was
                     director of communications with Bob Geldof's $50m, 132-country event-based fundraiser
                     SportAid. Cater has been a long-term advocate of volunteering, a regular contributor to
                     Volunteering England's online magazine and a volunteer himself, usually via the UK Media
                     Trust's matching service that helps charities with communications.



Matthew Little
                  Mathew Little is a freelance journalist who has written on voluntary sector issues for the past
                  decades. He writes a regular column in the UK magazine Third Sector and has also written for
                  The Guardian, New Statesman and Private Eye. He is co-author of the books Public Service
                  Reform But Not As We Know It and Censorship: A World Encyclopedia.




Pura Gómez
                     Pura Gómez Román is a journalist for the public radio RNE (Radio Nacional de España),
                     specialised in social issues such as development cooperation, volunteering, and human
                     rights. Since 1996, she heads and presents the programme “Sin Fronteras” (“No Frontiers”)
                     in RNE in the Valencian Region, in which these social themes are addressed from the
                     perspective of social organisations and solidarity promoters. She also contributes to other
                     similar social-oriented programmes. She frequently travels to Southern countries in order to
                     better catch the reality of the field and collect testimonies from the local populations. She
                     has participated in various solidarity events and has funded with other women the
                     organisation MOMIM (Movimiento de Mujeres Indígenas del Mundo – Movement of the
                     Native Women of the World). Her commitment has been rewarded by many, including
Unicef or the Red Cross.
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                                  CEV Multi-Stakeholder Symposium
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Practitioners’ panel III: How to bring the message across – is “volunteering” still modern?
                          (Arqueria C)

Moderator: András F. Tóth, ÖKA National Volunteer Centre (Hungary)

               Speakers: Stephen Greene, RockCorps (France)
                         Daniel Pinazo, Jaume I University (Spain)
                         Katie Rizvi, The Little People Association (Romania)




Moderator: András F. Tóth
                   András F. Tóth was born in 1974 in Debrecen (Hungary). He graduated as teacher in
                   1995 and then as social politician in 2002 at the University of Debrecen. He was member
                   of Youth Action for Peace (YAP) between 1995 and 2006 where he served as president
                   between 2004 and 2006.
                   He worked at the Nonprofit Information and Training Centre Foundation (NIOK) between
                   1996 and 2002 where he was responsible for the Volunteer Development Program from
                   1998 on. Volunteer development in Hungary became the focus of his work from this point
                   on. He was member of the National Committee of the International Year of Volunteers
                   (2001). Since the establishment of the National Volunteer Centre (ÖKA) he has worked
                   as its director.




Stephen Greene
                  Stephen Greene from Portland Oregon, is a co-founder and the CEO of RockCorps, a pro-
                  social production company and global organisation established in 2003 that uses the
                  power of music to inspire volunteering, and introduce young people to a lifelong
                  relationship with charities. RockCorps produces large-scale pop, rock and hip-hop
                  concerts, distributing the tickets exclusively to volunteers who commit four hours of time at
                  a RockCorps community project in their area. Stephen led the expansion of RockCorps to
                  the UK in 2008; by October 2009, 3 successful concerts had been produced, and 80
                  charities have benefited from 13,000 volunteers working four hours each (52,000 hours in
                  total). RockCorps continues to spread the message that volunteering can become part of
                  anyone‟s lifestyle just like going out, music, sports and entertainment. In this spirit
                  RockCorps has produced its first gig in France for 5000 volunteers. Stephen aims to work
                  with more likeminded NGO‟s and charities and help more communities in 2010.




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Daniel Pinazo
                       Daniel Pinazo is a Professor in Social Psychology at University Jaume I in Spain. He
                       studied Psychology at the University of Valencia and then did a PhD in the same field at
                       University Jaume I. Before his current position, he was Director of the Evolutionary,
                       Educational, Social and Methodology Psychology Department, and member of the
                       research group in UJI‟s Third Sector Communications and member of the Local
                       Interuniversity Development Institute and Social and Peace Development Research
                       Group. He also was Marketing Psychology, Education and Development teacher within the
                       Development Cooperation Master in the UJI. Daniel Pinazo has conducted a project
                       research focused on the analysis of Joint Communications and their impact on social
awareness to causes of poverty, and he is the author of different publications related to social communication and
persuasion in the area of joint communications.




Katie Rizvi
                      With over 10 years experience in teaching, counselling and lecturing, and as a Coordinator
                      of Patient Support Services for Romanian Health-Care institutions, Katie provides
                      systematic, structured training and development opportunities specifically aimed at
                      members of voluntary institutions. During the Balkans war, Katie was responsible for
                      organising the care of traumatised children as well as the education of displaced women.
                      In 2000, she co-founded “Asociatia Little People” Romania. She has developed
                      partnerships between healthcare and educational institutions, setting up a volunteer
                      training course for university students. In 2006 she has established TEMERARII, The
                      Romanian Community for Adolescent Cancer Survivors. In 2008 she was awarded the
                      Volunteer Manager of the Year by the Romanian National Volunteer Bureau. In 2009 Katie
                      won the “Woman of the Year” award for creating the YOU CAN TOO! Campaign,
                      empowering teenage survivors to offer critical support and encouragement to their peers
                        fighting cancer.




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                                     Symposium Day II


             Challenges in practice: devising effective strategies


                       Workshop 1, Prensa Room (English only)

Successful internal communication and volunteer recruitment
Speaker: Aysun Sayin, The Boyner Group (Turkey)



Summary: In their workshop, İdil Türkmenoğlu and Aysun Sayin will present the communication project,
applied in their company, which aims at attracting and recruiting new volunteers for company volunteer
projects. This project also seeks to communicate and thus improve the conception of volunteering in
society in general. The project included different elements, such as a “Volunteer Recruitment Week” and
an advertisement campaign. The special feature of the project is that it actively engaged employees, by
encouraging them to devise and include “own” methods of communicating volunteering, this way
encouraging effective one-to-one publicity. This had positive repercussions on the overall communication
strategy, which used more “traditional” communication methods. The workshop will focus on questions,
such as the communicating to different target audiences, tools of internal PR, why communicating
Corporate Volunteering should be taken seriously and how to create effective “word-of-mouth”
communication.



Aysun Sayin
                As a manager of Boyner Holding Corporate Social Responsibility in Turkey, Aysun Sayın
                conducts social responsibility efforts in the name of Boyner Holding and Group Companies. In
                her different experiences in the social field she has specialised on gender, social inclusion and
                equality policies, and she has written and contributed to various publications and reports on
                these topics. Aysun provides capacity support to the Boyner Group Volunteering Program, in
                which 1200 volunteers are involved. By supporting different projects developed either by the
                Boyner Group itself or by other NGOs, the Boyner Group Volunteering Program intends to
                increase awareness of volunteering in the private sector.




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                           Workshop 2, Arqueria B (Spanish - English)
Virtual Consulting Platform for Volunteering
Speakers: Eugen Baldas / Ulrike Berger, Deutscher Caritasverband /
            Volunteer Centre Brandenburg (Germany)
Hacesfalta.org – Internet project for volunteering promotion
Speaker: Diego Lejarazu, Fundación Chantra (Spain)

Both projects presented in this workshop give examples of how volunteer organisations can make
effective use of the possibilities offered by the internet and how the new opportunities of
interconnectedness through social media tools can be applied adequately to communicate volunteering.

The Deutsche Caritas Verband will present a recent project that introduced virtual consulting for
volunteering and civic engagement. The programme consists of safe virtual consulting for Volunteer
Centres through the Caritas Internet Volunteering portal. It aims at facilitating the access to information
regarding volunteering, for people from various backgrounds, offering rapid answers to questions
regarding volunteering and civic engagement. The portal also offers expert chat-rooms, as well as an
expert platform exclusively for the consulting team, which consist of volunteers and paid staff. Issues
raised in this workshop will be the relationship between online consulting and face-to-face consultation
with the Volunteer Centres and the feasibility of creating an international chat room on volunteering
questions.

The internet project Hacesfalta.org has been launched to improve the matching of volunteers with
suitable volunteer placements. The approach and the communication strategy of the project are
specifically adapted to the lifestyle of industrial countries, characterised through the lack of time and an
oversupply of possibilities. Following the slogan “You decide how, when and where”, Hacesfalta.org offers
matching volunteer opportunities catered to personal needs and likings, as well as online volunteer
opportunities. The project example also shows the importance of a concise message to stand out, raise
awareness and interest in the overloaded world of social media tools to attract new volunteers.



Eugen Baldas
                   Dr. Eugen Baldas is head of the volunteer sector of the German Caritas Association. From
                   1996 to 2007 he contributed to set up volunteer centres in Germany, leading to the creation
                   of 54 centres all over Germany. Caritas set up a network of consultancies for full time
                   volunteer service in Germany and overseas. Eugen Baldas is author of several books and
                   articles on volunteering in Germany such as: Voluntary Service forms Europe: Cooperation
                   in Theory and Practice (Lambertus, 2001); Studien Freiwilligendienste (Lambertus, 2003);
                   “Solidarity“ as a learning Goal (Book: Educación, voluntariado y participación en la Unión
                   Europa, Barcelona, 2003); Freiwilligen-Zentren, Ferment einer solidarischen Gesellschaft
                   (2007); Caritas Volunteer Survey: Ehrenamt in der Caritas (2008); Freiwilligeneinsätze
                   Weltweit (2008); Talente einsetzen – Solidarität stiften (2009).




Ulrike Berger
                Ulrike Berger is head of the volunteer centre in Brandenburg since 2008. The volunteer centre
                provides advice to individuals and organisations concerning volunteering in Brandenburg; this
                function involves online as well as face-to-face consulting. Furthermore the volunteer centre
                realises projects such as the social marketplace (Corporate Citizenship), the organization of
                events during the German National Volunteer‟s Action Week, and the provision of training
                courses for volunteers.



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Diego Lejarazu

                   Diego Lejarazu is currently the Corporate Volunteering project Head in the Chandra
                   Foundation. This project aims at promoting volunteering among the staff of several companies
                   through new Information and Communication Technology tools. His main task is to initiate and
                   maintain relationships with these companies and encourage them to launch their employee
                   volunteering programs. Previously, Diego Lejarazu worked in Chandra as Administration
                   Head. Before this, he worked in the corporate area of Bankinter for nine years. He has long
                   been a volunteer in the field of youth. Over the last years he has been focusing on
                   management and monitoring of social organisations. He has a degree in Economics and
Enterprise Sciences from Deusto University (1995), a Master degree in Non Profit Organisations Management
from the Autonomous University of Madrid (2007) and has followed a Superior Program on Corporate
Responsibility at the Enterprise Institute (2010).




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                              Workshop 3,Polivalente room (English only)

The Italian “Charter of Representation”
Speaker: Mara Georgescu, Celivo – Centro Servizio al Volontariato della
           provincia di Genova (Italy)



Summary: On behalf of the volunteer organisation Celivo, Mara Georgescu will present the “Charter of
Representation” and how the Charter has been used to communicate volunteering at various levels,
creating the link between local, national and European level. The Charter was being created as a
response to the European Parliament Resolution (2007/2149(INI)), encouraging the development of
strategies promoting volunteering and has been communicated to different audiences. The Charter acts
as a tool to support volunteering, volunteering organisation networks and the Third sector in general. To
communicate the Charter, different communication tools had to be adapted to match the Charter itself, as
well as to the different target groups. Another aspect of the project was the communication of a
democratic process, related to the creation of the Charter, which involved communicating the relationship
between the Charter on the local/national level and the promotion of volunteering at the European level.
The workshop will highlight integrated communication between stakeholders; cross-level communication
and the adaptation of communication tools to effective process communication.



Mara Georgescu
                        Mara Georgescu is currently project officer in Celivo – the Volunteer Support Centre of the
                        province of Genoa (Italy) where she is in charge of training, database and research,
                        Corporate Social Responsibility projects and the European Voluntary Service. She also
                        works as a trainer and facilitator in non-formal education programmes, mostly in the fields
                        of citizenship and human rights education. She has vast experience in collaborating with
                        non-profit organisations on the European level and with the Directorate of Youth and Sport
                        of the Council of Europe in the past 3 years. Ms Georgescu has been involved in several
                        voluntary associations since she was 15, thus she has an extensive knowledge of non-
                        profit associations related to children‟s rights, youth, and the development of the third
                        sector, where she worked as trainer and project officer, in Romania and Italy. She also
                        took part in the European Voluntary Service and has participated in and coordinated
several international and local projects tackling youth policies. She holds a MA in Foreign Languages and
Cultures for International Communication.




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                             Workshop 4, Arqueria C (Spanish - English)

Successful examples of nation-wide PR/ communication campaigns on
volunteering from Telefonica and Iberdrola
Speakers: Mará Ángeles Alcazar Garía, Iberdrola (Spain)
           César Rua, Telefonica Brasil (Brasil)



Summary: The workshop describes two corporate communication campaigns promoting employee
volunteering. The project from Telefonica Brasil describes the use of a viral marketing strategy through
which employee volunteering has been promoted throughout the company. Short volunteering video clips
(Youtube format) have been created and sent by the employees. During corporate volunteering projects,
the activities have been published through an specifically created website and blogs.
The workshop also describes the creation of a Volunteering Portal, using 2.0 technology by Iberdrola. The
project offers features of communication volunteering internally (e.g. through weekly mailings, picture
galleries and volunteering newsletters), externally (e.g. through media and press relations) and through
the relation with academic institutions (cooperation with universities). The project describes how to reach
employees effectively, while at the same time creating an internal social net.



Mará Ángeles Alcazar García
                Mará Ángeles Alcazar García is a project leader and consultant at Iberdola Group, where she
                is responsible for social projects with a special focus on those related to work-life balance,
                equal opportunities, diversity and she is also in charge of the Iberdola Corporate Volunteering
                Programme. She graduated as a lawyer from the Universidad Autónoma de Madrid and holds
                masters degrees in Labour/Law Consultancy,Corporate Taxes and Tax Law and Human
                Resources.Prior to her current position she has worked in various sectors within the Iberdola
                Group. Her previous tasks included the implementation and monitoring of the Behaviour Code
                within the company as well as the creation of a family-responsible company model within
                Human Resources Management. She is chairperson at the Negotiating Committee for Iberdrola
Renewables, Operations and Maintenance Collective Agreements.




César Rua
                    César Rua is Internal Communications Manager of the telecommunication company
                    Telefonica in São Paulo, Brazil. He has been working for 15 years in the fields of business
                    consulting and internal communication and marketing. His international experience includes
                    posts in Mexico, Gatemala, El Salvador, and the United States. César Rua has also
                    participated in the International Communications Corporate Committees (LATAM). He is an
                    expert in social media tools, planning of corporate communication and web content
                    management. He has a degree in Business Administration from FAAP - Fundação Armando
                    Alvares Penteado - São Paulo, Brazil. He also followed a University extension course in
                    International Business in London City College, and has an MBA in Marketing and
                    Communications from ESPM (Escola Superior De Propagnada e Marketing), São Paulo.




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                            Workshop 5, Arqueria A (Spanish - English)

“A look on the other side”: What we can learn from media professionals?
Speakers: Matthew Little, Freelance Journalist (UK)
            Nick Cater, Freelance Journalist (UK)



Summary: Two UK-based journalists Nick Cater and Mathew Little will present an interactive workshop
about how to achieve the best results in working with the media. They will outline, based on their own
experience, the 'rules' to follow in dealing with media professionals before opening up the workshop to
discuss the specific issues participants have experienced in interacting with the media. The interactive
format of the workshop is intended to train participants on the „Do‟s‟ and „Don‟t‟s‟ when dealing with media
professials and how to avoid communication pitfalls.




Matthew Little
                 Mathew Little is a freelance journalist who has written on voluntary sector issues for the past
                 decades. He writes a regular column in the UK magazine Third Sector and has also written for
                 The Guardian, New Statesman and Private Eye. He is co-author of the books Public Service
                 Reform But Not As We Know It and Censorship: A World Encyclopedia.




Nick Cater
                  Nick Cater is an experienced independent international writer and consultant on non-profit issues,
                  from volunteering to overseas aid. A former Fleet Street journalist as a staff member of London's
                  The Guardian newspaper, Cater has contributed to national and international press, radio, TV
                  and the internet - from the BBC World Service to The Sunday Times and the Reuters
                  humanitarian portal AlertNet - over more than three decades. He has also been a consultant on
                  communications and strategic issues for a range of UK and international charities and agencies,
                  including the World Bank, Red Cross, Médecins Sans Frontières, CARE and Oxfam. He was
                  director of communications with Bob Geldof's $50m, 132-country event-based fundraiser
                  SportAid. Cater has been a long-term advocate of volunteering, a regular contributor to
                  Volunteering England's online magazine and a volunteer himself, usually via the UK Media Trust's
                  matching service that helps charities with communications.




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                                     CEV Multi-Stakeholder Symposium
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                  Workshop 6, Auditorio Santiago Grisolía (Spanish - English)

“A look on the other side”: What we can learn from media professionals?
Speakers: Julià Castelló, Journalist (Spain)
            Eulalia Maas, Federació Catalana del Voluntariat Social (Spain)
            Pura Gómez, Journalist (Spain)
            Iván Sánchez, Journalist (Spain)



Summary: This workshop will take the form of a “training session” , in which specific advice from a media
perspective is given. During this training session the audience will have the opportunity to learn best
practices and lessons from the field of communication in an interactive way, held by expert journalists.
The session will be about the „Golden Rules‟ to follow in order to achieve effective communication. Three
journalists will give their recommendations on how to improve the communication strategy of volunteer
organisations. A representative of a social organisation will explain how the interaction with the mass
media changed, due to the advent of new technologies. Since then, volunteer organisations work together
in social networks and have a closer contact with citizens via the internet. In this interactive session, the
various benefits of the collaboration between these two sectors will also be discussed



Julià Castelló
                   Julià Castelló Janó graduated from the University of Navarra and holds a degree in
                   Journalism. At the early stages of his career he worked at the newspaper “La Gaceta del
                   Norte“ and also at the radio station “Radio Popular de Bilbao”. He moved to Madrid in the
                   early 70‟s where he - as a freelancer -contributed to several newspapers and was editor of
                   the magazine “Cambio 16”. At Televisió de Catalunya he was in charge of the political
                   section of the news and later on his focus shifted to the workings of the Parliament in
                   Catalunya. He is member of the Board of Directors of the Foundation „Col.legi de Periodistes
                   de Catalunya;‟ and also involved in the Professional Ethics Committee and Journalism for
                   Solidarity. He founded the Catalonian Journalists Syndicate where he served as member of
                   the Board of Directors from 1993 to 2000.




Eulalia Mas Conde
                 Eulalia Mas Conde is Managing Director of Federació Catalana de Voluntariat Social based in
                 Barcelona, Spain. She graduated from the Higher College of Religious Sciences of Barcelona
                 and also obtained degrees in the fields of philosophy and NGO management. She became
                 deeply involved in the work of several regional and national youth councils as a representative
                 and was appointed Vice President of Federació Catalana de Voluntariat Social in 2002. She is
                 a member of the Advisory Board of the Observatory on the Third Sector and was also part of
                 the Scientific Committee of the Second Congress on the Social Third Sector in Catalunya
                 during 2008-2009. Eulalia Mas Conde is frequently invited as a conference speaker in the
                 fields of health issues, cultural diversity and volunteering.




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                                  CEV Multi-Stakeholder Symposium
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Pura Gómez
                     Pura Gómez Román is a journalist for the public radio RNE (Radio Nacional de
                     España), specialised in social issues such as development cooperation, volunteering,
                     and human rights. Since 1996, she heads and presents the programme “Sin Fronteras”
                     (“No Frontiers”) in RNE in the Valencian Region, in which these social themes are
                     addressed from the perspective of social organisations and solidarity promoters. She
                     also contributes to other similar social-oriented programmes. She frequently travels to
                     Southern countries in order to better catch the reality of the field and collect testimonies
                     from the local populations. She has participated in various solidarity events and has
                     funded with other women the organisation MOMIM (Movimiento de Mujeres Indígenas
                     del Mundo – Movement of the Native Women of the World). Her commitment has been
                     rewarded by many, including Unicef or the Red Cross.




Iván Sánchez
               Iván Sánchez Raya holds a degree in journalism for the Universitat Autònoma de Barcelona.
               Since 2007 he works as a journalist for MediaResponsable , a publishing company
               specialising in CSR. Iván Sánchez Raya has been writing for the Catalan newspaper Avui, as
               well as the economy magazine Món Empresarial and Personas Como Nosotros. Furthermore
               he obtained an Award for the Best Advertising Plan 2003 -2004 and has conducted interviews
               with known personalities, such as Celestino Corbacho, Bibiana Aído, Javier Solana, Umberto
               Eco and Joseph Stiglitz.




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                                   CEV Multi-Stakeholder Symposium
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 Multi-Stakeholder Forum on the preparation of the European Year of
                        Volunteering 2011

                           Objectives of the Multi-Stakeholder Forum:

                 -   Inform about the European Year of Volunteering 2011
                 -   Exchange plans of different stakeholders towards the Year
                 -   Formulate claims and recommendations towards the EU, civil
                     Society and other stakeholders for a successful Year
                 -   Commit to own actions
                 -   Provide a space for networking and partnership building


                                     15.30 – 16.15         Introduction

Chair: Eva Hambach, CEV President

   -   Introduction: The European Year of Volunteering 2011: State of Play and Plans; John
       Macdonald, Task Force Leader EYV 2011, European Commission

   -   Response: Current state of play concerning preparation of CEV
       Markus Held, CEV Director

   -   Response: Initiatives of regional governments: The example of the Flemish Regions in Belgium
       Oele Demeulemeester, Flemish government, department of Welfare and Health

   -   Response: Initiatives of the business community:
       Sam Santiago, American Airlines, Director Workforce Giving and Volunteerism,



John MacDonald
                     John Macdonald is Head of the Task Force for the European Year of Volunteering 2011
                     in the European Commission. After brief periods working in the (then) Scottish Office in
                     Edinburgh in 1993 and in the Cabinet of Sir Leon Brittan QC, Vice-President of the
                     European Commission, in 1994, John MacDonald was recruited as an official by the
                     European Commission in 1995. Here he worked as an economist for ten years, before
                     moving to the field of communication, first as a Communication Officer in the Directorate-
                     General for Education and Culture, and more recently as the Commission Spokesperson
                     for Education, Training, Culture and Youth. He was appointed Head of the Task Force for
                     the European Year of Volunteering in the Directorate-General for Communication in
                     February 2010. John holds a bachelor's degree in economics from the University of
                     Cambridge, which he complemented with subsequent studies in law at Cambridge and
                     Heidelberg, Germany. His studies in Germany culminated with a Master's Degree in
                     European Economic Studies at the Europe Institute of the University of the Saarland.




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                                       CEV Multi-Stakeholder Symposium
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Chair: Markus Held
                       Markus Held, born 1975 in Germany, is director of the European Volunteer Centre (CEV). He
                       has a background in Social Sciences, Social Work and holds a Master degree in European
                       Politics from Universities in Berlin, Paris and London. He is currently enrolled in an Executive
                       Master Programme on Public Management. Markus Held started his career as a social worker
                       in Germany before joining the EU Civil Society Contact Group in Brussels in 2003 to work on
                       the “European Constitution”. In 2004 he joined CEV as director. He started his "volunteer
                       career” with two longterm volunteer placements in France and Bolivia after finishing
                       secondary school and was involved in a youth network in Berlin-Brandenburg working on anti-
                       discrimination and youth empowerment.

He has been appointed on different occasions as external expert for the European Economic and Social Committee,
was member of the Management Committee of the EU Social Platform from 2007 to 2009 and has published articles
amongst others on Civil Dialogue and on Engagement Policies in the EU.



Oele Demeulemeester
                     Oele Demeulemeester is Belgian and he has studied Political and Social Sciences at the
                     Univerty of Ghent. He is a post-graduate teacher in Political and Social Sciences in the
                     University of Ghent and a Policy Officer in the Department of Welfare, Public Health and Family
                     in Flanders, Belgium. He is working more specifically on volunteering issues Oele
                     Demeulemeester is active as a volunteer in a sport club.




Sam Santiago
Sam Santiago serves a Director of Workforce Giving and Volunteering for AMR Corporation, the parent company
of American Airlines, American Eagle Airlines and the AA Credit Union, among other international business
units. He is also Vice President of the American Giving Employee Charitable Fund. Originally from Puerto Rico,
Sam obtained his early education at the Alliance Francaise and his undergraduate studies in Finance and Human
Resources at the University of Puerto Rico. Sam Santiago has experience in the fields of airline operations,
corporate volunteering, diversity and inclusion, human resources and other areas of corporate social
responsibility. In 2007, he launched American Airlines' first global corporate volunteering program - American
Volunteers. Today, the American Volunteers program provides community service support to over 80,000
employees in over 250 cities in 40 countries. Sam's interest in community service goes back to the 1990's when
he volunteered within the hearing impaired community in Puerto Rico and the U.S. Virgin Islands. He continues
his work in volunteering efforts worldwide by serving on the Board of Directors of the International Association for
Volunteer Effort, and many other local and international volunteer organisations.



                                      16.15      Splitting into three groups


                                    Group 1: Volunteer organisations
                                    Group 2: Representatives from government
                                    Group 3: Business representatives

                   (See detailed programme of each group session in the following pages)


 19.00 – 19.30 Closing session: Moderators share striking elements of the two sessions before

Background document: Decision of the Council of the EU on the European Year 2011 (see annex below)

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                                 Group 1: Volunteer organisations



Overall moderation: Markus Held, CEV Director
20 facilitators for the world café discussions


    16.30 – 17.30: „World Café Discussions‟: Kicking off, generate ideas, meet other representatives


    -    What are your expectations towards EYV 2011?
    -    What is an ideal outcome of the Year at your level?
    -    What actions are you planning at your respective level?
    -    What actions do you expect to be taken at European level
    -    For which actions do you still need ideas?
    -    For which actions do you still need partners?


                                      17.30 – 18.00 Coffee Break



               18.00 – 19.00 Formulate your next steps according to the 4 main objectives


Reflecting on the 4 main objectives of the Year (15 min each)

    1.   Work towards an enabling environment for volunteering in the EU
    2.   Empower organisers of voluntary activities to improve the quality of voluntary activities
    3.   Gain recognition for volunteering at EU level
    4.   Raise awareness of the value and importance of volunteering

    -    What would you like the EYV 2011 Alliance to do?
    -    What are you expecting the European Commission to do?
    -    What are you expecting your respective governments and business partners to do?
    -    What do you commit to do?
    -    Where do you need partners?
    -    What can you commit to offer to others?




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                                      CEV Multi-Stakeholder Symposium
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                             Group 2: Representatives from governments


Moderators:        Oele Demeulemeester (Flemish government) and Eva Hambach
Rapporteur:        Kelly Digneffe (Liaison Agency Flanders Europe)


        16.30 – 17.30: „World Café Discussions‟: Kicking off, generate ideas, meet other representatives

    -      What are your expectations towards EYV 2011?
    -      What is an ideal outcome of the Year at your level?

                   Protection of the volunteer: to a European volunteer statute?
                   European Year on Volunteering as major campaign: vital messages and shape of the
                   campaign (visuals, promotional material, reach,...)
                   Is there a need for a European Volunteering Strategy?
                   Is there a need for a scientific study on Volunteering? Which topics need to be dealt with?
                   Conferences: best practice events, possible EU funding to use, exchanges with
                   colleagues,...
                   European Volunteer Award (cfr. Annual CEV Volunteer award for members)

    -      Past: can you give examples of best practices on volunteering in your country/region?
    -      Future: what actions are you planning in the preparation and in 2011 at your respective level?
                   In the framework of: Open Days 2010, International Volunteer Day,...
    -      For which actions do you still need partners?


                                          17.30 – 18.00 Coffee Break


                  18.00 – 19.00 Formulate your next steps according to the 4 main objectives

Reflecting on the 4 main objectives of the Year (15 min each)

    1. Work towards an enabling environment for volunteering in the EU
          o Touching the main problems in the field of volunteering
          o Do governments play a supportive or a forcing role?
          o Recruiting new volunteers: to tap new target groups and how to keep them?
          o What‟s the importance of political backing for the activities during the EYV2011?
    2. Empower organisers of voluntary activities to improve the quality of voluntary activities
          o Intergovernmental cooperation (national – regional – local level)
          o Skills
          o Funding, training by government
    3. Gain recognition for volunteering at EU level
    4. Raise awareness of the value and importance of volunteering
          o What would you like the EYV 2011 Alliance to do?
          o What are you expecting the European Commission to do?
          o What are you expecting your respective governments and business partners to do?
          o What do you commit to do?
          o Where do you need partners?
          o What can you commit to offer to others?


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                                   CEV Multi-Stakeholder Symposium
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                                Group 3: Business representatives



Co-moderators: Sam Santiago (American Airlines), Maria-José Subiela (ENGAGE), Elaine Bradley
(CEV), Juan Poyatos (Fundar) and Claire Darmon (Freshfields)


Business representatives and other organisations interested in how business can contribute to 2011 EYV.
In this dynamic session the group will focus on building a set of recommendations and proposing ideas to
foster business involvement in delivering a ground breaking EYV.

The session will be attended by approximately 40 business representatives and will welcome other
organisations interested in contributing to this debate.

    16.30 – 17.30: „World Café Discussions‟: Kicking off, generate ideas, meet other representatives

The session will feature discussion around the following questions:

        What are your expectations towards EYV 2011?
        What is an ideal outcome of the Year from your company‟s point of view?
        What do you think companies in general expect from the European Commission, national public
        administrations and NGOs?
        What can the EU Commission, national public administrations and NGOs expect from companies
        for the year?
        How can business contribute to EYV on an individual basis in a way that supports the Year as a
        whole?
        How can collaboration be fostered under the EYV umbrella (between businesses and NGOs and
        between businesses)


                                       17.30 – 18.00 Coffee Break


               18.00 – 19.00 Formulate your next steps according to the 4 main objectives




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EU Council decision on the European Year of Voluntary Activities Promoting
                  Active Citizenship, November 24, 2009

                            Link to language versions



                Link to the document
 Language

 Bulgarian      http://register.consilium.europa.eu/pdf/bg/09/st15/st15658.bg09.pdf

 Czech          http://register.consilium.europa.eu/pdf/cs/09/st15/st15658.cs09.pdf

 Danish         http://register.consilium.europa.eu/pdf/da/09/st15/st15658.da09.pdf

 Dutch          http://register.consilium.europa.eu/pdf/nl/09/st15/st15658.nl09.pdf

 English        http://register.consilium.europa.eu/pdf/en/09/st15/st15658.en09.pdf

 Estonian       http://register.consilium.europa.eu/pdf/et/09/st15/st15658.et09.pdf

 Finish         http://register.consilium.europa.eu/pdf/fi/09/st15/st15658.fi09.pdf

 French         http://register.consilium.europa.eu/pdf/fr/09/st15/st15658.fr09.pdf

 German         http://register.consilium.europa.eu/pdf/de/09/st15/st15658.de09.pdf

 Greek          http://register.consilium.europa.eu/pdf/el/09/st15/st15658.el09.pdf

 Hungarian      http://register.consilium.europa.eu/pdf/hu/09/st15/st15658.hu09.pdf

 Italian        http://register.consilium.europa.eu/pdf/it/09/st15/st15658.it09.pdf

 Latvian        http://register.consilium.europa.eu/pdf/lv/09/st15/st15658.lv09.pdf

 Lithuanian     http://register.consilium.europa.eu/pdf/lt/09/st15/st15658.lt09.pdf

 Maltese        http://register.consilium.europa.eu/pdf/mt/09/st15/st15658.mt09.pdf

 Polish         http://register.consilium.europa.eu/pdf/pl/09/st15/st15658.pl09.pdf

 Portuguese     http://register.consilium.europa.eu/pdf/pt/09/st15/st15658.pt09.pdf

 Romanian       http://register.consilium.europa.eu/pdf/ro/09/st15/st15658.ro09.pdf

 Slovak         http://register.consilium.europa.eu/pdf/sk/09/st15/st15658.sk09.pdf

 Slovenian      http://register.consilium.europa.eu/pdf/sl/09/st15/st15658.sl09.pdf

 Spanish        http://register.consilium.europa.eu/pdf/es/09/st15/st15658.es09.pdf

 Swedish        http://register.consilium.europa.eu/pdf/sv/09/st15/st15658.sv09.pdf

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                                   Symposium Day III

                                                                                                   BUSINESSES
                      IAVE Global Corporate Volunteer Council                                      AND EXPERTS
                                                                                                  ON EMPLOYEE
                                        Research Meeting                                          VOLUNTEERING
                                                                                                      ONLY



The Global Corporate Volunteer Council (GCVC) of IAVE – the International Association for Volunteer
Effort – is joining with the European Volunteer Center (CEV) as part of its General Assembly in Valencia
to convene a special forum on the “state of health” of corporate volunteering in Europe.

The meeting is part of GCVC‟s larger Global Corporate Volunteering Research Project that will report its
results at the World Volunteer Conference in Singapore in January 2011.

The purpose of the meeting is to assess the current status of corporate volunteering in Europe – what is
happening, the innovations and best practices, the challenges – and to consider future potential
developments.

This meeting provides an opportunity for businesses to join a highly participative discussion, the results of
which will feed into the global study.

The overall project consists of two separate but related studies. The State of Health Study is examining
corporate volunteering region-by-region to build a global picture. The Global Companies Study is
examining how fifty global companies organise and manage their volunteer efforts.

For more information about this meeting, please contact Sarah Hayes, Director of GCVC, at
sarah@civilsocietyconsulting.com.”


                                                                                                   CEV BOARD
                      CEV Strategy Meeting: Ways of closer                                          MEMBERS,
                                                                                                   BUSINESSES
                  Collaboration between CEV Board of Directors                                        AND
                        and businesses and governments                                            GOVERNMENTS
                                                                                                     ONLY



CEV has developed over the last years the category of “partnership” in addition to full and associate
membership. While CEV remains a membership organisation of volunteer organisations and volunteer
support centres, we are convinced that cross-sectoral partnerships can unleash the full potential of
volunteering in Europe.

This session is aimed at a focused discussion on how to develop further CEV‟s potential to deliver
services to and with business and governmental partners. It is open to CEV‟s Board of Directors and
representatives of business and governmental actors interested in discussing ways of collaboration the
future.




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                                   CEV Multi-Stakeholder Symposium
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                            Visits to local volunteer projects

The participants will have the opportunity to visit a local project of their choice among the following six
possibilities. The participants will have to subscribe to one of these visits on the first day of the
conference, at the registration desk.

1. FUNDACIÓN AIXEC – Foundation for raising awareness on cerebral palsy
More than 30 years ago the Red Cross in Valencia took stock of the demand from the cerebral palsy
parents association (ASPACI) concerning the creation of a specific institution dedicated to this particular
disability. In 1977, the Red Cross created the Infantile cerebral palsy School (CPCI) in Valencia, with the
support of ASPACI to consolidate and enhance it. From 1995, once the institution was strongly
established, the disability department of the Red Cross and ASPACE Valencia (the successor of
ASPACI) created a jointed programme for raising awareness on this problem and providing information to
people affected by cerebral palsy and their families. In 2007 the Foundation AIXEC was created with the
aim to facilitate, improve and enhance the management of the work initiated by the Red Cross and
ASPACE Valencia.

AIXEC is a Valencian dialect word meaning “uprising, overcoming obstacles”. The main objectives of the
organisation are:
    • Accompany the families of people affected by cerebral palsy;
    • Offer support and, in case of absence of parents or tutors, offer additional protection to the people
        who request it.

AIXEC‟s main activities include: awareness-raising and educational activities; solidarity seminars;
summer school; the “Garfilón” program; support for job integration; consultancy; “family breath
programme”; “Smile programme”; organization of leisure activities; cyclo –tourism; “Urban end D”
programme; equestrian adapted activities; village events; “alternative nights” programme.

Contact:        David Jiménez
Address:        1, Juan Mercader Street
Phone:          +34 963 912 729 / +34 630 972 678




2. FUNDACIÓN Proyecto Vivir
Live Project – Proyecto Vivir – is a Valencian Community Foundation, working for social and professional
integration of women with a high degree of exclusion. All come from family and life degrading situations
and do not only miss material resources but also raining and self-esteem. The Foundation aims at
advising these women on how to manage the few resources they have, and teaching them the
importance of savings. The Foundation also works with immigrant women of different nationalities who
are not used to the Western culture and who are often illiterate, and immigrants who have failed to renew
their work contract, and are thus in an illegal status.

The general objective of this project is to help women reach full employment and social integration and
support them in their family life.

Contact:        Fina Tomás
Address:        4,Plaza Horticultor Corset Street
Phone:          +34 963 857 058 / +34 677 357 298



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3. FUNDACIÓN DASYC
DASYC develops social and educational activities trough Social Volunteering to improve people´s lives
and their opportunities for human, social and cultural development. DASYC strongly believes that
volunteering can bring the help that a lot people need to succeed in their lives and to avoid being
marginalised or in risky situations. DASYC aims at developing a personal relationship full of affection with
all its volunteers. Besides that, DASYC aims at contributing to the fight against poverty in the world by
implementing International development projects in other countries, and by promoting human,
economic and social development. They believe that education and professional training are both strong
“engines” for sustainable and wealthy development.

In this local visit, participants will have the choice between two activities:
          JOVE&JOVE: visit of “Malvarrosa” district where the project takes place every Friday. The project
          consists in different sport activities organised for young people like “aerosalsa” or football, aimed
          at developing their social skills and human values. Participants of the Symposium will be invited
          to participate in the activity together with DASYC volunteers, and will be invited to make
          suggestions in this regard
          “Hospitalario”: visit of the Arnau de Vilanova hospital, where the project takes place every day.
          Participants will be invited to become volunteers for one day having the opportunity to accompany
          and entertain ill people who stay in the hospital.

Contact:        Sara Martínez
Address:        4, Isabel de Villena Street
                Or
                Marina Alta Street
Phone:          +34 963 107 027 / +34 616 112 281




4. CASA DE LA CARIDAD
Casa Caridad Valencia, is a pioneering organisation that aims at supporting people in need. It was
founded in 1906 with the purpose of combating vagrancy in the streets. Since its creation, it has
distributed more than 45 million meals and provided shelter for hundreds of thousands of homeless
people. The services provided by Casa Caridad have been progressively extended to suit new social
demands, from the initial need for welfare assistance to broader support, including social rehabilitation.

Casa de la Caridad disposes of a residential centre which offers accommodation and psycho-social
assistance. It provides meals through a self-service system to around 500 people per day. It also has a
day-care centre which aims at providing a meeting and social point for people who are homeless or who
live in precarious conditions, and a nursery for children from families without resources, mostly single
mothers lacking family or social support. Casa Caridad also offers other services notably through a
Programme for promoting health and hygiene and the House Hunting Programme, which informs and
advises people on renting a decent home.

In this local visit, participants will have the opportunity to visit the facilities of the Casa de la Caridad,
discuss about its volunteer activities, and see a movie on the Casa de la Caridad and its projects.

Contact:         Eva Aparisi
Address:         9, Paseo de la Pechina Street
Phone:           +34 963 911 726 / +34 608 526 444




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5. FUNDACIÓN TELEFÓNICA
Fundación Telefónica has been supporting projects in favour of the disabled for years and RETADIS is
one example of the kind of projects it carries out. It aims at helping the disabled through information
technology and at promoting and supporting volunteering among Telefónica employees. RETADIS is the
abbreviation (in Spanish) for the Territorial Network of Computers Adapted to Disabled Persons. It was
launched in 2006 by Fundación Telefónica with the support of the Spanish government. It has already
introduced adapted equipment in 26 centres for disabled people all over the country. In each center, 2
fully equipped computers are installed along with the hardwares and softwares required. Some of the
hardwares and softwares installed are designed specifically for blind people, people with physical or
sensorial deficiencies, or people with learning difficulties.

A website was created (www.retadis.es) and offers online support and technical assistance, and attempts
to answer to any question or problem which the disabled user might face. Technical assistance is
provided by the Call Center for Users, which is made of both employees and volunteers. This website
also offers online training courses.

The visit will take place in the organisation‟s headquarters in Valencia, where participants will have the
opportunity to see the computer equipment which RETADIS has provided as well as the activities carried
out by the Telefónica volunteers.

Contact:        Ricardo Gaitán Pacheco
Address:        49b Carteros Street
Phone:          +34 916 795 460




6. CEIMIGRA FOUNDATION – ESPAIS INTERCULTURALES
The Ceimigra foundation was set up in 2001 by “Compañía de Jesús” and Generalitat Valenciana, in
order to establish a place where you can find specialised information on migrations, and advice for
immigrants for their social integration. Its main activities consist in: legal advice; training; education;
organisation of intercultural meetings; and research.

Espacios de Encuentro Interculturales was created in 2007 and is part of the Ceimigra Foundation. This
project aims at promoting multiculturality and exchanges between different culture and different countries.
Different activities, such as lectures, exhibitions and fora, are organised to allow for such exchange. The
activities are developed by a professional team of 123 teachers, 4 community organisers, and a general
coordinator. This team is supported by dozens of volunteers.

In 2006, Ceimigra Foundation launched the project “Espai Obert de la Malvarrosa”. The project aims at
promoting exchanges between Spanish people and immigrants, in order to increase social cohesion and
social integration.

Contact:        Rosa Peñafiel, Josefina Andreu or Souad Kouidar
Address:        235, Eugenia Viñes Street
Phone:          +34 680 930 063




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                         CEV Multi-Stakeholder Symposium
                          28-30 April 2010, Valencia, Spain




            CEV awards for outstanding
                 communication
 CEV will reward outstanding communicators and tools presented throughout the
conference in three different categories. The decision is in your hands, the winners
                      of each category depend on your vote!

                               The categories are:




     Most communicative           Most attractive       Most effective / attractive
        contribution                  stand               communication tool
                                                        presented in a workshop


                                  How to vote?

  You will find three different voting papers in your participants‟ bag which you will
  receive upon registration on the first day of the conference:

      One voting paper for the most communicative contribution: reward the
      most remarkable speaker by ticking the box next to his or her name.

      One voting paper for the best stand: cast your vote on the most attractive
      stand by ticking the box next to the stand you liked the most.

      One voting paper for the most effective/attractive communication tool
      presented in a workshop: help your favorite communication tool win this
      category by ticking the box next to the name of the workshops you attended
      and give marks for each of them on a scale of 1 to 5 (5 being the most
      enjoyable one)

                                    The Award
  The winners of all three categories will be rewarded with a bursary to attend one
  of the official events of the European Year of Volunteering 2011.

                              When and where?
  A voting box will be available in the room of the Communication Fair during the two
  days of the conference. The vote will be closed on Thursday 12.00, and the Award
  Ceremony will take place on Thursday, 29th April as part of the closing session of
  the conference between 12.45 – 13.30pm.
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                                    CEV Multi-Stakeholder Symposium
                                     28-30 April 2010, Valencia, Spain




                                       Evaluation form

     1.   What did you find most useful in the CEV Multi-Stakeholder Symposium?
          Please add own items if necessary.

          The opening session of the conference on “Effectively communicating volunteering – what does it take”
          The presentations of good practice examples
          The parallel debates
          The challenges in practice session
          The results and discussions of the workshops
          The Multi-Stakeholder Forum towards the European Year on Volunteering 2011
          The IAVE Global Corporate Volunteer Council research meeting
          The Communication Fair
          Meeting people from different countries and networking opportunities
          Feeling the “European spirit” and thinking outside the box
          Other:
                     ________________________________________________________________

                       ________________________________________________________________

2. Please give an overall satisfaction rating for the Multi-Stakeholder Symposium on a scale below.

 Not satisfied                                                                 Very satisfied
                   1                  2                 3                 4                 5


     Comments:

___________________________________________________________________________________


____________________________________________________________________________________


3. How useful was the panel discussion in the morning plenary on Wednesday?

      Not useful                                                               Very useful
                   1                  2                 3                 4                  5


     Comments:

___________________________________________________________________________________


____________________________________________________________________________________


4.        How useful was the Communication Fair?

     Not useful                                                           Very useful

                                                                                                       58
                                    CEV Multi-Stakeholder Symposium
                                     28-30 April 2010, Valencia, Spain

                    1                 2                 3                    4                5




     Comments:

___________________________________________________________________________________


____________________________________________________________________________________


5.      What did you value most about the Communication Fair?

      The opportunity to learn about tools for communicating volunteering in other European countries
      The opportunity to meet CEV members more directly
      The networking possibilities with the fellow CEV members and other participants
      The inspiration coming out of the experiences, points of view shared
      Other:
___________________________________________________________________________________


____________________________________________________________________________________


6.      Please rate the practitioners’ panel session you have attended from 1 (poor) to 5 (very good):

        Panel I           New technologies, the Internet and social media:                        ______
                          How to make them work for volunteering?

        Panel II          How to talk “media”? What does it take to make it interesting?          ______

        Panel III         How to bring the message across – Is “volunteering” still modern?       ______


7. Please rate the workshop you attended from 1 (poor) to 5 (very good):

Wednesday:

        WS I:      Domagoj Kovacic and Danilo Tomic                                  ______

        WS II: Vicente Baeza and Isabel García-Ajofrín                               ______

        WS III: Cristina Rigman                                                      ______

        WS IV: Mark Molenaar                                                         ______

        WS V: Stephen Greene                                                         ______

        WS VI: Erik Rhan / Mirko Schwärzel                                           ______


Thursday:

        WS I: Aysun Sayin                                                            ______

                                                                                                           59
                                   CEV Multi-Stakeholder Symposium
                                    28-30 April 2010, Valencia, Spain

        WS II: Eugen Baldas / Ulrike Berger and Diego Lejarazu                     ______

        WS III: Mara Georgescu                                                     ______

        WS IV: César Rúa and María Ángeles Alcázar García                          ______

        WS V: Matthew Little and Nick Cater                                        ______

        WS Vl: Julià Castelló, Eulalia Mas, Pura Gómez, Iván Sánchez               ______

    Comments:

___________________________________________________________________________________


____________________________________________________________________________________


   8. How helpful were the documents you received in advance?

        Not helpful                                                             Very helpful
                 1                     2               3                 4                5


    Comments:

________________________________________________________________________________


____________________________________________________________________________________


9. Could the information sent out be improved?

        Yes                            No                     Don‟t know

     If yes, how can it be improved?

___________________________________________________________________________________


____________________________________________________________________________________

10. Please rate the practical arrangements, including hotel information and the venue:

         Very poor                                                               Very good
                1                      2               3                 4                5


    Comments:

___________________________________________________________________________________


____________________________________________________________________________________


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                                    CEV Multi-Stakeholder Symposium
                                     28-30 April 2010, Valencia, Spain



11. Would you have liked the Multi-Stakeholder Symposium to be different in any way?

          Yes                              No                                Don‟t know

        If yes, please summarise:

___________________________________________________________________________________


____________________________________________________________________________________

12. If you have any other comments about the Multi-Stakeholder Symposium, please let us know.

___________________________________________________________________________________


____________________________________________________________________________________


___________________________________________________________________________________


____________________________________________________________________________________


Please complete and return this form to CEV staff at the end of the Symposium or send it by email to
                                                                      th
communication@cev.be or by fax to +32 (0)2 5145989 the latest by 14 May.

Thank you for helping us to improve our future Conferences!


                                                                                          Your CEV Team




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