23 March 2009 2009 SERVICE _ COURTESY AWARD SERVICE FORUM FOR

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                               10/F., First Commercial Building, 33-35 Leighton Road, Causeway Bay, Hong Kong.
                               Tel: 2866 8311            Fax: 2866 8380            Website: www.hkrma.org

                                                                                                           23 March 2009

                               MEMORANDUM                  Members of the Hong Kong Retail Management Association
                               TO:                         and Fellow Retailers
2008
2008 Service & Courtesy
Award Winners
                               SUBJECT:                    2009 SERVICE & COURTESY AWARD
                                                           SERVICE FORUM FOR RETAILERS
                                                           Thursday, 30 April 2009

                               To launch the 2009 SERVICE & COURTESY AWARD, the Association will be organizing a
                               “Service Forum for Retailers”. We have invited prominent speakers to address members and
                               guests to share valuable insights on service excellence in the retail industry. Winning tips and
                               detail of the 2009 SERVICE & COURTESY AWARD will also be highlighted in the forum.

                               Details of the “Service Forum for Retailers” are as follows:-
                                Date                   :   Thursday, 30 April 2009
                                Time                   :   10:30 a.m. – 12:30 p.m.
                                Venue                  :   Lecture Theatre, Hong Kong Central Library, 66 Causeway Road,
                                                           Causeway Bay, Hong Kong
                                Theme                  :   Transform Through the Power of Service Excellence
                                                           強自革變 量力越卓
                                Language Medium        :   Cantonese
                                Target Audience        :   Retail Practitioners (open to all HKRMA members & non-members)
                                Speakers               :        Presentation by:
                                                                Mr. Derek Ng
                                                                CEO, CASH Group - Pricerite

                                                                Ms. Betty Leong
                                                                General Manager, Investment Property, MTR Corporation
                                                                Ltd.

                                                                Winning Tips by:
                                                                Mr. Benedict Li
                                                                Honorary Advisor of 2009 Service & Courtesy Award
                                                                Organizing Committee

                                                                Briefing on 2009 Service & Courtesy Award by:
                                                                Mr. Paul Ma
                                                                Chairman of 2009 Service & Courtesy Award Organizing
                                                                Committee

                                Participation fee      :   HK$200.00 (for HKRMA members)
                                                           HK$400.00 (for non-HKRMA members)

2008
2008 Service Retailers of the Year
                                                                                                                                            2


  2009 SERVICE & COURTESY AWARD - Service Forum for Retailers
                             「
             2009 傑 出 服 務 獎 : 零 售 服 務 研 討 會 」
                                    Thursday, 30 April 2009 / 2009            四期星 日 月 年
                                                                              四期星 日 月 年
                                                                              四期星 日 月 年
                                                                                  4
                                                                              四期星 日 月 年 30        (            )

                                                           報名表格
                                            ENROLMENT FORM 報名表格
                                    [DEADLINE: 23 April 2009 /         :期日止截
                                                                       :期日止截
                                                                       :期日止截
                                                                       :期日止截           2009     月 年
                                                                                                月 年
                                                                                                月 年
                                                                                                月 年   4      23]

TO致:           Hong Kong Retail Management Association        會協理管售零港香
               10/F., First Commercial Building, 33-35 Leighton Road, Causeway Bay, HK
                 道 頓禮灣 鑼銅港香        33-35     樓 廈大 業商一第號            10
               Tel     話電: 2866 8311            Fax
                                                 真傳           : 2866 8380          Website      址網        : www.hkrma.org
______
               料資司公
               料資司公
Company Information
               料資司公
               料資司公
Company Name       稱名 司公        :


Contact Person (Mr/Ms)        姐小 生先 人 絡聯(      /         ):                 Position   位職   :


Tel   話電   :                                       Fax    真傳   :                                          E-mail Address    址地郵 電   :



Participation List       單名者加參
                         單名者加參
                         單名者加參
                         單名者加參        (Please use separate paper if more than 5 participants)
Name                                                                        Position

1. (Mr./Ms.)

2. (Mr./Ms.)

3. (Mr./Ms.)

4. (Mr./Ms.)

5. (Mr./Ms.)

Payment Methods          式方用費付繳
                         式方用費付繳
                         式方用費付繳
                         式方用費付繳             (please tick where appropriate             : 上加置位當適在請
                                                                                       : 上加置位當適在請
                                                                                       : 上加置位當適在請
                                                                                       : 上加置位當適在請                   )

      Cheque Payment        票支
                            票支
                            票支
                            票支 :
      Enclosed is a cheque for HK$ _____________ (made payable to “Hong Kong Retail Management Association Ltd”)
      as the participation fees.
                    (
       幣港 」 司公 限有會 協理管 售零港香 「上寫 請頭抬 票 支上附現                    )     $ _____________                                。用 費加參為
             :卡通運國美
             :卡通運國美
             :卡通運國美
      American Express (AE) Card Payment
             :卡通運國美
       The due amount will be debited from your credit card once the enrolment has been received. If you choose to settle
       the payment through American Express card, please fill in your card information stated below.
       , 用費名 報付繳 卡通運國 美以 擇選下 閣若。 除扣中戶 賬的 下閣從 日當請 申名報到 收會 協在將 額金的 用費名報
                                               。 料資的卡 通運 國美關 有下以 妥填請敬
   Card Member Name
        名 簽員會卡 通運                                  : _________________________
                                                  名姓員會 卡通 運                                     Card Member Signature                   :

   Card Number                           : ______________________________
                                                      號 賬 員會卡 通運
   Card Expiry Date                         : _____________________________
                                                    期效 有卡 通運
                                                                                                ___________________________________
   Amount Due                  : HK$ ________________________________
                                                           額金 付繳
REMARKS              :                     註備
                                           註備
                                           註備
                                           註備
      Please return the Enrollment Form to HKRMA by fax 2866 8380 or by mail before 23 April 2009.
                              前之或日 32 月 4 年 9002
                              前之或日 32 月 4 年 9002
      :碼號真傳,會協理管售零港香至真傳,格表記登妥填前之或日 32 月 4 年 9002 於請
                              前之或日 32 月 4 年 9002                                                             2866 8380  。
      Due to limited space available, all bookings will be made on the first-come-first-served basis.
                                 。得先到先,限有額名
      In case the enrollment is unsuccessful, HKRMA will notify the contact person individually.
                     。人絡聯司公該知通行另將會協,納接獲不名報如
      No cancellations will be accepted after enrollment.
                              。消取能不交遞經一格表名報

				
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