�While the guidance focuses on Internet banking systems, its by jadakiss


									    “While the guidance focuses on Internet banking systems, it principles apply to
    all forms of electronic banking, including telephone banking systems.”
      -FFIEC (08/06)

Driven by regulatory guidelines, a desire to bolster consumer confidence, and the need for
protection against advancing threats, financial institutions have made strong authentication a
cornerstone of the online channel. But what happens when greater security online drives
fraudsters to another channel? Is there an equally effective way to protect customers who
choose to conduct business over the phone?

Beyond the Online Channel: Telephone Banking Security
Call centers and IVR systems tend to authenticate callers in a weak, manual or inconsistent
manner, thus driving up call center costs and increasing the likelihood that fraudsters targeting
a financial institution will attack weaker channels (phone banking) as other channels (online
banking) become more secure.

Introducing Voice Compass™ Multifactor Authentication Gateway
with Voice Biometrics
Harborlight’s Voice Compass™ a patent pending multifactor authentication gateway is the
industry's first multifactor authentication solution designed to protect a financial institution's
telephone banking customers. Suited for both retail and commercial customers, Voice
Compass enables financial institutions to:

   Reduce fraud in the telephone banking channel through increased security
   Construct audit trails for compliance and tracking
   Reduce costs by automating authentication
   Address compliance requiring multi-factor authentication in the telephone banking channel
   Leverage biometric voiceprint matching technology

How does it work?
Voice Compass™ Multifactor Authentication Gateway generates a risk score for each type of
transaction based on the likelihood that a given telephone transaction or activity is fraudulent.
Voice Compass™ Multifactor Authentication Gateway provides behind-the-scenes
authentication, allowing the majority of telephone banking callers to continue uninterrupted with
their transaction. Only callers or transactions flagged as high-risk are challenged with
secondary authentication in the form of one-time passwords, voice biometric samples, or
additional content match questions.

Version 10.06v2

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