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Meeting Planning Guide PDF - ROY

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Meeting Planning Guide PDF - ROY Powered By Docstoc
					Royal Sonesta Hotel Boston



  Dear Meeting Professional:


  Our Meeting Planning Guide is designed to give you detailed information
  on our hotel facilities and services. It is our goal to assure exemplary
  service and enhance each and every guest’s experience. We are committed
  to you, the meeting professional, and demonstrate this commitment by
  providing all the resources needed to plan a successful conference.


  We look forward to working with you.


  Best Regards,




  Elsa Nobrega-Armstrong                                    Erin Zimmerman
  Director of Conference Management                 Conference Service Manager




  Christopher Talluto                            Amanda Lombari
  Conference Service Manager                    Corporate Conference Manager




                              40 Edwin H. Land Blvd.
                         Cambridge, Massachusetts 02142
                         Tel: (617) 806-4200 Fax: (617) 806-4084
                             www.sonesta.com/boston
                     TABLE OF CONTENTS

The Boston & Cambridge Experience         3
Conference Planning                       5
Floor Plans                               6
Room Capacities                           7
Meeting Information                       8
Meeting Enhancements                      9
Audio Visual Services                    10
Communication Services                   11
Business Services                        12
Training Services                        13
Food and Beverage                        14
Billing                                  15
Reservations                             16
Accommodations                           19
Guest Services                           20
General Information                      21
On-site Recreation                       22
Dining at the Royal Sonesta Hotel        23
Dining outside the Royal Sonesta Hotel   26
Transportation                           28
Parking                                  32
Directions                               33
Key Personnel                            35




                                          2
     THE BOSTON & CAMBRIDGE EXPERIENCE
"Boston is a colorful jigsaw of neighborhoods with distinct personalities; artistic, high-
tech, funky, sophisticated, old-world and all-American. How you fit those puzzle pieces
together - and whether you manage them at all - will influence the picture of Boston you
bring home with you."
                                                                            Kate Broughton
                                                                 Guest Informant Boston

Convenience of the Royal Sonesta
Standing along the Charles River, the Royal Sonesta Hotel offers sweeping Boston
views, magnificent accommodations, choice dining and a luxurious health club
with spa services. The hotel's ideal location places guests in the midst of the area's
finest shops, museums, historic sites and restaurants. Just three miles from Logan
International Airport, the Royal Sonesta is minutes from downtown Boston's
financial district and the Boston Public Garden, with easy access to the historic
waterfront, Faneuil Hall and the Freedom Trail. MIT and Cambridge high-tech
centers are less than a mile away. The Royal Sonesta is directly across the street
from one of the city's finest waterfront shopping areas, the CambridgeSide
Galleria, and next door to the Museum of Science.

Neighborhoods
Boston and Cambridge are a blend of multifaceted neighborhoods, each with
something unique to offer visitors. You might visit the North End for an intimate
Italian dinner or dessert and coffee at one of the traditional bakeries. Perhaps a
visit to Harvard Square with its international culture and constant level of activity
includes live entertainment, shopping, and many movie theaters. Historic Back
Bay is home to countless restaurants and shopping opportunities abound between
the classic brownstones. Chinatown is a neighborhood alive with the colors and
tastes of Asian culture. With over 70 shops, 14 restaurants, an extensive food
court, and a comedy club, Faneuil Hall Marketplace has it all under one roof.
Historic Beacon Hill, with its cobblestone streets and antique stores on every
corner brings you on a walking journey into the past. The waterfront boasts many
restaurants and a choice of several boat tours or dinner cruises on Boston Harbor.

Historic Sites
Boston gives history a breath of fresh air. You can walk the Freedom Trail or the
Black Heritage Trail, climb Bunker Hill, and explore the walkways of our nation's
first public park, the Boston Common. Visit the USS Constitution, go aboard the
Boston Tea Party Ship or ride the swan boats in the Public Gardens.



                                                                                        3
Theater and The Arts
Visitors can enjoy the symphony, Broadway shows, the opera, the ballet, a concert,
or a seasonal ice show. The theater district is located just 10 minutes by car from
the hotel. Information about shows available during your stay can be obtained
from our concierge or on online at www.boston.com and enter Theater in the
search field.

Museums
For those looking for an indoor activity, Boston boasts many content specific
museums. The Children's Museum, Museum of Science & Omni Theater, JFK
Library, and the New England Aquarium, just to name a few. The numerous art
museums include the Museum of Fine Arts, Isabella Stewart Gardner Museum,
MIT Technology Museum and countless galleries on fashionable Newbury Street.

Shopping
Convenient shopping is available at the CambridgeSide Galleria, located across the
street from the hotel offering more than 120 upscale shops, 3 full-service
restaurants and an extensive food court. Courtesy van service is provided to
additional shopping destinations including Harvard Square, Copley Place (100
shops), Fanueil Hall Marketplace (70 shops) and Newbury Street.

Sports
Boston is home to many famous sports teams including the Boston Bruins
(hockey), the Boston Celtics (basketball), the Boston Red Sox (baseball), the New
England Revolution (soccer) and the New England Patriots (football). These teams
bring the excitement of professional sports to Boston year-round. Their home
fields include the Fleet Center (a ten-minute walk), Fenway Park (15 minutes by
car) and Foxboro Stadium (40 minutes by car) all conveniently located by public
transportation.




                                                                                  4
                    CONFERENCE PLANNING
As you begin to plan your meeting, consider the variety of impressive function
rooms with breathtaking views of the Charles River and Boston skyline. Our
versatile meeting and banquet facilities are equipped with the latest technology
and offer flexibility for groups of 5-500 guests. A personal conference service
manager and innovative catering team will custom design your meeting from the
overall theme to the smallest detail. Our expert staff will coordinate every aspect
of your program to create a unique and successful event.


•   A winning combination of culinary talent and a high level of personalized
    service.
•   Over 22,000 square feet of flexible meeting space, most with river views.
•   Exceptional Chef and banquet staff whose philosophy is to use only fresh, local
    ingredients whenever possible and to design and tailor menus that best reflect
    the seasonal bounty of New England.
•   Conference rooms equipped with SafetyNet high speed Internet access, ISDN
    telecommunication lines and fiber optic cable for media use.
•   On-site state-of-the-art audiovisual provider with office equipment rental.
•   The hotel provides 24-hour on-site security, whose training includes first aid
    and CPR. The Safety and Security department also handles lost and found
    services.


To assure you of our commitment, a pre-conference meeting can be scheduled
with you, your Conference Planner, and any other department managers relevant
to the success of your conference. At the conclusion of your program, we would
appreciate you taking the time to complete and submit our Conference Evaluation
Form. Your feedback is very important to us.




                                                                                      5
FLOOR PLANS




              6
                                       ROOM CAPACITIES


                                      Fun ct io n al                                                                    Din n er
Nam e o f Ro o m    Dim en sio n s   Square Feet Audit o rium Classro o m Co n feren ce U-Sh ap e Recep t io n Ban quet Dan ce

EAST TOW ER

University Suites




                                                                                                                                   Lobby Level
University A        21’x19’x10'             399            40         25            20        15          50        40     N/A
University BC       36'x29'x9’10”          1044          100           60           35        30         150        80       60
University B        18'x29’x9’10”           525            50          30           25        20          60        40       25
University C        18’x29'x9'10”           525            50          30           25        20          60        40       25

Charles Suites      58'x39’x10’            2262          225         130            50        55         300       180      150
Charles A           27'x39’x10'            1053          110           60           35        30         130        80       50
Charles B           31’x39’x10'            1209          125           70           40        35         150       100       70




                                                                                                                                   Second Floor
Pre-Assembly        12'x55x10’              660         N/A         N/A           N/A       N/A          100      N/A      N/A

Somerset            24’x42'x9'10”          1008            80          50           35        30         125        70       50

Parkview            51’x38’x10'            1938          200         130            45        50         260       150      125

Riverfront          57’x55'x10'            3135          200         150            40        45         350       180      150


W EST TOW ER

Grand Ballroom      116'x65'x14'           6000          700         330          N/A       N/A         1000       500      430
Grand Ballroom A 53'x65’x14’               2600          300         150            50        40         500       220      120
Grand Ballroom B 58'x65’x14'               3400          350         180            60        50         500       280      150
Pre-assembly        46'x32'x14’            1450         N/A         N/A           N/A       N/A          240        80     N/A




                                                                                                                                   Second Floor
Skyline Suites      97’x25'x9’             2425          225         150          N/A       N/A          400       220      170
Sk yline A          27’x23’x9'              650            50          40           25        20          80        50     N/A
Sk yline B          23’x15'x9'              350            30          25           20        15          40        25     N/A
Sk yline C          27’x23'x9’              650            50          40           25        20          80        50     N/A
Sk yline D          23'x15’x9’              350            30          25           20        15          40        25     N/A
Sk yline E          27'x21'x9'              560            50          35           25        20          60        40     N/A
Pre-Assembly        104'x12’x10'           1248         N/A         N/A           N/A       N/A          200        60     N/A
                                                                                                                                   9th Floor




Royal Club          25'x16x8’               400            25          18           17        10          50        20     N/A




                                                                                                                             7
                  MEETING INFORMATION

Banners and Signs
We have three areas in the hotel where all meetings are posted for your attendee’s
convenience. If you have special signage, we can provide easels for you. Banners may be
hung in your meeting space or meeting space foyer area only. An installation charge per
banner will apply.

Exhibits
Our Grand Ballroom of 6000 square feet can accommodate:
•   Up to 100, 6 foot tabletop exhibits
•   Up to 44, 8’ x 8’ exhibit booths
For a listing of exposition companies, please contact your Conference Planner.

Shipping and Receiving
The earliest we are able to receive boxes or materials will be 3 days prior to your meeting
start date. The loading docks hours of operation are Sunday - Saturday 7:00am - 3:00pm.
For "off hour" deliveries, 24 hour security is available to receive and sign for packages.
The first six packages will be received and stored with our compliments. For quantities
over six packages, there will be a $1.00 per box porterage fee, charged to your master
account or credit card.
Any delivery of large crates or boxes (over 100 Lbs. each) will need to be coordinated
with a conference manager prior to delivery and are subject to additional porterage fees.
NOTE: Vehicles cannot be left on the loading dock area.

Please list the following information on all boxes:

•   Your name - or name of person that will need materials once on site
•   Group meeting name
•   Date of conference
•   Function room assigned
•   Hotel Conference Planner’s name

We can also arrange for items to be shipped back to you post-conference. We ask that you
complete freight forwarding information form (provided by the Banquet department),
label and seal all boxes.


Unloading and Loading
Our receiving/loading dock has limited space for deliveries. All unloading and loading
of equipment will be coordinated with a time schedule when planning the details of your
conference. Vehicles cannot be left in the loading dock area.

The loading dock elevator can hold a maximum of 2500 lb. The dimensions of the
elevator are 6’9” x 4’3” x 8’. The elevator doors are 4’ x 7.5’.




                                                                                              8
                 MEETING ENHANCEMENTS
We have unlimited resources available to you at competitive rates to enhance your
conference comfort and success.


                                                                    Daily Charges
Executive swivel chairs                                    $5.00 plus tax, per chair
Guest room porterage                             From $5.00 round-trip per person
Masking tape                                                   $5.00 plus tax, each
Meeting room porterage                             First six boxes complimentary,
                                                         $1.00 per box beyond six
                                   Large Crates or Boxes, additional charges apply
Message board with push pins                        $21.00 plus tax, per day (2’x3’)
                                                    $30.00 plus tax, per day (4’x6’)
Van service                                 $65.00 each way, based on availability
                              (Boston and Cambridge, 13 passengers maximum)
                                 (Reservations required through Guest Services)
Walkie-talkie                                         $100.00 each, per conference
In room amenity delivery                       $2.00 - $4.00 per room, per delivery


(The above prices are subject to change.)




                                                                                   9
                                    AUDIO VISUAL

KVL Audio Visual Services
• 75 locations throughout North America
• Serving corporations, trade shows, conventions, producers, hotels & convention centers
• 30 years of experience
• Recommended AV supplier for Jacob Javits & Meadowlands Convention Centers
Hotel Division
• In-house AV support for hotels & conference centers
• Labor outsourcing contracts for corporations
• Preferred AV supplier to Interstate Hotels & Resorts, Prime Hospitality, Sunstone Hotels & Field Hotel
   Group
• Clients include Crowne Plaza, DoubleTree, Hilton, Holiday Inn, Embassy Suites, Loews, Marriott,
   Radisson, Ritz-Carlton, Sheraton & Westin

Convention & Staging Division
• Technical support for events in venues throughout North America
• Conventions serviced by KVL: Boat Show, Toy Fair, Interphex, Internet & Electronic Commerce Expo,
   Vision Show, Auto Show, Licensing, Folio Show & Photo Plus

Special Event Services
• Large Screen Video & Data Projection
• LED Video Walls
• Concert Sound Systems
• Stage Lighting
• Audio & Video Conferencing
• Image Magnification & Video Production
• Laptop Computers, Printers & Fax Machines
• Radios & Intercom Systems

Design, Installation & Sales Division
• Audio, video, wireless remote control & home theatre systems
• Installations in ballrooms, boardrooms, lobbies, lounges, restaurants & amphitheaters
• Sale of portable LCD and DLP data projectors, wireless microphone systems, etc.
• Clients include Reader’s Digest, Consumers Union, Warner Lambert, Rockefeller Group Circuit City &
    Lockheed Martin

KVL Family
• AV Workshop, NYC
• Spectrum AV, Denver
• KVL Computer Services, Ardsley
• Lighthouse Displays, NYC




                                                                                                       10
                 COMMUNICATION SERVICES
   Ultra-Fast Internet Access is Available in Every Meeting Room

Connect to the Internet or your company network at 50 times the speed of a
standard modem. SafetyNet ® Internet speeds your data transfers and greatly
enhances your meeting or conference experience. Please contact your Conference
Planner.

SafetyNet® Internet Connections
One fee for access, no additional usage charges
One computer connection is $100.00 per day.
For up to 5 computer connections, the first connection is $100.00 per day and each
additional connection is $50.00 per day.
For additional connections (6+ connections) please consult your Conference
Planner.
Set-up fees for Internet connections vary from $25.00 - $50.00 per room.

Telephone Lines
The following meeting room phone lines can be arranged through the Conference
Management Department.


Telephone Line Type                                            Daily Charge
800 phone line                                                         $25.00
In-house telephone                                                     $25.00
Local service telephones                              $40.00 plus toll charges
Outside phone line with
Local and long distance service                       $50.00 plus toll charges
Send/receive fax machine (separate line required)                      $50.00
TTY telephone lines (separate line required)                   $35.00 per day
ISDN Line -2 channels                                   $200.00 setup charge
   Continental US                                    $25.00 per line, per hour
   International                                     $75.00 per line, per hour

(All above items are subject to change; additional usage charges apply and do not
include tax.)




                                                                                 11
                              BUSINESS SERVICES

  The Business Center
  Get connected to everything you need to make your meeting memorable. The self-
  service business center is conveniently located on the lobby level in the West
  Tower, adjacent to our conference facilities.

Computer Workstations (self service)          Place cards
Internet access                               Tent cards
E-Mail services
Printing (black/white, Mac/PC)
MS Office 2000                                FedEx, UPS, or Airborne Express*
                                              (See Guest Services for assistance)
Office Services (black/white or color)
(Letter, Legal, or A4 paper available)        Additional Services and Amenities
Photocopying                                  Conference table
Transparencies                                (modem and high-speed data ports)
Facsimile                                     Wireless Internet network card
Scanning                                      Toll free telephone access
Laser printing                                Pre-paid phone cards
250 Zip drive                                 Office supplies
                                              Note cards
Other Items                                   USA Today**
Name badges                                   Financial Times**



* service available through Guest Services.




                                                                                    12
                       TRAINING SERVICES
                         Training By Design
                   dedicated to positive group change



If your task is to put together a meeting that is both lively and meaningful, we have
good news for you. Sonesta has a subsidiary company, Training By Design, which
can assist you with just that, in the most creative way!

At Training By Design, they create programs and workshops that are interesting,
involving and unique to your company and its needs. Whether you are trying to
motivate a sales force, turn different groups into a team or help employees handle
job stress and change, Training By Design can help.

Their professional training team will meet with you, discuss your needs, and design
a program that will have your meeting attendees asking for more. It will be hands -
on and interactive, since that is how adults learn best. It will use humor to get
results as well as to have fun. Most important, it will make your job easier and your
meeting results more successful.

Training By Design offers a full range of custom-designed programs. Not limited
to the following, here are a few examples of the programs they can do for you:

             Team Effectiveness -
             designed to enhance the spirit, build the strength and improve
             the knowledge of the team. These sessions include strategic
             thinking games, simulations and self-development inventories.

             Situational Leadership -
             leaders who can analyze the performance of individuals within
             the teams and manage each one effectively, develop a more
             competent and profitable workforce. Situational leadership
             teaches managers how to master this skill and achieve these results.

             Visioning -
             vision gives a team a purpose, helps it achieve goals and gives
             an organization the results it desires. This seminar demonstrates
             how to create visions that will strengthen your team and have a
             positive impact on its productivity.

Additionally, for a more detailed description of the services Training by Design
provides please visit them on the web at www.training-by-design.com or at
(781) 979-5460.


                                                                                     13
                          FOOD & BEVERAGE

With 22,000 square feet of banquet facilities, our food and beverage department has
a reputation for its outstanding service and attention to detail. All of our food and
beverage is prepared on-site, embracing the philosophy of using the freshest of
ingredients from local farms. This philosophy allows us to create new seasonal
menus, offering a unique culinary experience for each event.

Our menus, with current prices, will be sent to you at least 60 days prior to your
conference. Your Conference Planner will ask for your menu choices when planning
the details with you. We recommend finalizing the menus at least 20 days prior,
with final guarantees required 72 hours prior to your event. We are prepared to
serve 5% over your guaranteed numbers. We will accommodate all diet-related
restrictions and requests, including any medical and/or religious considerations,
with proper notification.

All food and beverage prices will be confirmed and guaranteed 60 days prior to
your event, and are subject to a 14% gratuity, 6% administrative surcharge and 5%
tax.

To enhance your experience, we will customize any meal menus to your exact
specifications. From custom designed menus, to box lunches to enjoy along the
river, to gala-themed evening events in our Grand Ballroom, we can make your
vision a reality.

To energize your event, we can recommend outside companies who will create a
specific atmosphere with linens and props. We also have recommendations for the
following for use during any portion of your conference:


•   Chair rentals                             •   Linens
•   Entertainment                             •   Menu printing/calligraphy
•   Floral Arrangements                       •   Photographers
•   Gift bags/baskets



Amenities
Please request our extensive list of guestroom amenities that can be sent to your
VIP’s, available through your Conference Planner and on-line at
www.sonesta.com/boston




                                                                                    14
                                   BILLING
Upon receipt of your agreement, the Hotel provides a billing instruction form to
determine and clarify how the accommodations, food and beverage functions,
audiovisual, incidentals and miscellaneous charges are to be settled. The billing
instruction form provides an opportunity to specify exactly what charges are to be
billed to the master account and who is authorized to sign to this account.

If master account billing is requested and credit has not been previously established,
the Hotel requests that a credit application be completed. Your sales manager will
provide you with a credit application. All guest accounts are payable on departure.
The Hotel will accept travel vouchers or room charges only by pre-arranged credit
approval. One bank reference and three hotel references are required. Accounts are
due within 30 days and overdue accounts are assessed a one and one half- percent
finance charge.

Master account billing must be requested in writing and approved by our credit
office 60 days prior to the group’s arrival date. On approval, the master account
may then be billed directly after checkout and will be due when rendered. The
credit department may request a deposit.

If your group has tax exempt status in the state of Massachusetts, an ST2 and ST5
form needs to be forwarded to the credit department along with your credit
application, in order to receive exemption status.

While the conference is held at the hotel, every effort will be made to present food
and beverage function checks and all charges to an authorized person for signature
prior to posting to the master account. Our billing manager will be happy to meet
with you prior to the meeting to review billing instructions. The billing manager is
also available by appointment to review the master account prior to your group’s
departure.




                             RESERVATIONS
                                                                                     15
Reservation Procedures
Individual/Group

Reservations may be made by:
   Phone:        (617) 806-4200
   Fax: (617) 806-4232
   Mail: Royal Sonesta Hotel
             Group Reservations
             40 Edwin H. Land Blvd.
             Cambridge, MA 02142
   Email: reservations@sonesta-boston.com

Arrival and departure dates, names, number of guests, rate and address shall be
confirmed by the hotel in writing. All reservations must be confirmed at the time of
booking with a credit card or by deposit (check or money order) 7 days prior to
arrival.

Pre-printed reservation cards are available and can be provided by your Sales
Manager. All pre-printed reservation cards state the name of the meeting, dates,
rates, and cut-off date and deposit request or credit card guarantee. Some groups
prefer to use their own registration card. However, for the group’s protection, these
cards must be approved by your Sales Manager prior to distribution.

All reservations must be received four weeks prior to your group’s arrival.
Reservations received after the cut-off date will be confirmed on a space and rate
available basis. All reservations received by a rooming list are considered
guaranteed, with no-shows charged to the group’s master account.




Reservation Policies

Check-in time: 3:00 p.m.
                                                                                     16
We will attempt to accommodate guests arriving earlier than 3:00 p.m. as quickly as
possible. If a guest requests an early morning arrival, early check-in can be
guaranteed by reserving the room from the prior evening and incurring an extra
night’s charge. If a group arrives together, the hotel will accommodate guests, as
rooms become available. Special arrangements can be made with your Sales
Manager or Conference Planner.


Check-out time: 12:00 Noon
The hotel enjoys a very high occupancy and must therefore adhere to a 12:00 noon
checkout time. Anyone checking out after 12:00 noon may incur a late checkout
charge. Anyone checking out between 2:00 p.m. - 6:00 p.m. may incur a half-day
charge. Anyone checking out after 6:00 p.m. may incur a full day charge. Your
departure date will be confirmed upon check-in. An unexpected early departure
will result in a $25.00 early departure fee.


Cancellation Policies
All cancelled reservations have to be made 24 hours before the day of arrival. If
cancellation occurs after 24 hours., the hotel reserves the right to charge one night’s
room and tax to the credit card.

During peak season and special event dates, a deposit may be required three weeks
prior to the arrival date. If the hotel has not received the deposit, we reserve the
right to cancel the reservation.


Credit Cards
American Express, Diners Club, VISA, MasterCard, Discover Card and JTB credit cards
are accepted as payment at the hotel. All credit cards can be used to guarantee room
reservations.


Rooming Lists
The following page is a copy of our rooming list form. Please use this form when
creating your rooming list. All reservations received by rooming list are guaranteed
to the master account for late arrival. Please provide the following information:

•   Arrival time for check-in
•   Departure time for check-out
•   Indication of smokers and non-smokers
•   Any other special requests




                                                                                      17
                                   ROOMING LIST

GROUP NAME: _______________________________________                  DATES: _________________

              Name               Arrival    Departure    Smoking*      Bed type*     Share with
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25



                 GUARANTEED TO MASTER ACCOUNT                    YES or NO
      (Cancellation of a reservation must be done 24 hours before the day of check-in, to
                        avoid no-show charges to your master account.)
     * Special requests (i.e. smoking preference and bed type) are on a request-only basis
                                    and are not guaranteed.


                                                                                        18
                        ACCOMMODATIONS
"Whichever room you select, count on seeing some wonderful contemporary art, giving the
hotel the feel of an adventurous art gallery."
                                                        Patricia Harris & David Lyons
                                                            Editors of Romantic Boston
Guest Rooms
Distinguished by our friendly staff and commitment to personal service, the Royal
Sonesta Hotel offers a superior hotel value. The Hotel has two towers and ten floors
with a total of 400 deluxe guest rooms including 14 Executive suites, 7 parlor suites,
7 one-bedroom suites and 4 two-bedroom suites. All guest rooms offer views of the
Charles River, Boston's stunning skyline, or Cambridge. Every room is
air-conditioned and features voice mail capabilities, complimentary wireless internet
capabilities, coffeemaker, mini-bar, iron and ironing board, hairdryer, CD clock
radio, remote cable television, in-room movies, Nintendo GameCube, 2 dual-line
telephones, in-room safes and display original prints from the Sonesta
contemporary art collection.


Suites
All of our 21 suites combine spectacular river views with first-class amenities. Our
Executive suites feature a king bed and a living room area. Our 1- and 2-bedroom
suites offer a choice of king size or two queen beds and a separate, spacious living
room for entertaining or private meetings.

The hotel is pleased to introduce two new premiere suites showcasing the hotel art
collection. The Artist Suite and New England Suite amenities include Bose CD-
wave radios, electronic drapes and black-out shades, a European style bed, cork
floors with handmade Tibetan area rugs, heated marble floors, towel warmers,
luxurious Jacuzzi tubs, fog-free heated bath mirrors and upgraded bath amenities.




               GUEST SERVICES / CONCIERGE
                                                                                       19
Our Guest Services Desk is open from 7:00 a.m. - 11:00 p.m. daily. They can be
reached at 617-806-4250. The Guest Services staff can assist you with just about
anything. The following is a sampling of what our award-winning Concierge can
arrange for you:


•   City events schedule                      •     Tour information
•   Courtesy van to local attractions         •     Porterage and luggage assistance
•   Restaurant reservations                   •     Health and beauty appointments
•   Directions                                •     Theater tickets
•   Recreation and entertainment              •     Informational talks of Boston
    suggestions
•   Transportation                            •     Delivery of amenities
     limousine, car rentals, van service             $3.00 per item individually
                                                     labeled
                                                     $2.00 per item unlabeled




                     GENERAL INFORMATION

Average Climate
  Spring    45 - 65º F ( 7 – 18º C)        Summer      75 - 90º F (24 – 32º C)
  Fall      50 - 65º F (10 – 18º C)        Winter      30 - 40º F ( -1 – 4º C)

                                                                                       20
Banks and ATMs
   •  ATM conveniently located in the lobby next to the Gift Shop
   •  East Cambridge Savings Bank, Cambridge Street (1/2 mile)
   •  Harvard Square, for International Banking (3 miles)
   (Guest Services may assist with banking whereabouts and information)

Religious Services
   Guest Services can provide a list of places of worship in the area for all
   denominations.

Taxes and Gratuities
   •  Guest rooms - 12.45% Massachusetts state tax and Cambridge city tax per
      room
   •  Catered food & beverage - 14% gratuity, 6% taxable administrative fee and
      5% sales tax
   •  Restaurants - 5% meal tax
   •  In-Room Dining - 18% service charge and $3.00 cover charge added to all
      orders


Tourism Resources
  •   Contact the Greater Boston Convention and Visitors Bureau (GBCVB) at
      888-SEE-BOSTON or visit them on the web at www.bostonusa.com
  •   Contact the Cambridge Office of Tourism at 800-862-5678 or visit them on the
      web at www.cambridge-usa.org
  •   Contact the Massachusetts Office of Travel & Tourism (MOTT) at 800-277-
      MASS or visit them on the web at www.mass-vacation.com




                                                                                  21
                       ON-SITE RECREATION
Health Club
Enjoy our full service fitness center featuring Cybex cable weight machines, Nautilus
multi-station circuit, Life-Cycles, Treadmills, Stairmasters, Concept II rowing
machine, Elliptical Trainer, and free weights. Our professional staff is CPR certified
and always available to answer any questions you may have or assist you in any
way. They can be reached at extension 4280.

Additional features and amenities include men’s and women’s locker rooms, saunas,
towels, soaps and shampoo, hair dryers and fresh fruit. Personal Trainers are
available by appointment.

Hours of operation:                  Monday - Sunday, 6:00 a.m. - 10:30 p.m.

Spa Treatments
We also offer our signature Royal Treatments for those who want to pamper
themselves while they are with us. We have a variety of treatments that will satisfy
everyone. Estetika esthetician services include facials, face and leg waxing, spa
manicure, and spa pedicure. Massage therapies include Swedish, sports, and pre-
natal massages, deep tissue, and reflexology. We can even custom design a day of
beauty to suit your taste. Rates available on request.

Running and Rollerblading
A jogging and rollerblading path is conveniently located alongside the Royal
Sonesta. This path follows the Charles River and offers spectacular views of the
Boston skyline! Maps are available at Guest Services or at the health club. We also
have the distance measured for each route around the hotel for the serious runner
and for those who would like to start their training for the “Boston Marathon.”

Swimming
The Royal Sonesta has one of the largest heated pools in the area available for your
enjoyment. The pool offers swimming lanes and a very generous area for less
strenuous pursuits. A retractable roof and sliding glass doors allow the New
England sun to surround you. In addition, there is a Jacuzzi that will allow you to
relax by the pool. And, in the summer months, we have a garden sun terrace for
your enjoyment. Private swimming lessons are available by appointment.

Hours of operation:                  Monday – Sunday, 6:00 a.m. - 10:30 p.m.

Water Aerobics
For those who would like to enjoy an aerobics class in our pool, we offer sessions
during the week. Scheduled classes subject to change.

Class schedule:                                        By Appointment Only



                                                                                       22
                         DINING AT THE
                      ROYAL SONESTA HOTEL



                  Gallery Café
Open for breakfast, lunch and dinner seven days a week. Enjoy contemporary
cuisine surrounded by original works of art overlooking the Boston skyline along
Charles River. Our international culinary team’s specialties include soups, salads,
grilled fish and pastas. The Gallery Café has indoor seating for 50 people and
outdoor seating (seasonal) for 40 people.

Patio
Enjoy our tree lined open-air patio dining experience. The patio is open, weather
permitting, from May to October.

Gallery-To-Go
An elaborate continental breakfast buffet with Starbucks, fresh squeezed juices and
oversized bakeries. Wireless high speed Internet connections are also available.

Hours of operation:
Breakfast                              Monday - Friday, 6:30 a.m. - 10:30 a.m.
                                      Saturday - Sunday, 6:30 a.m.- 11:00 a.m.


Lunch                                 Monday - Friday, 11:30 a.m. – 5:30 p.m.
                                             Saturday, 12:00 noon - 5:30 p.m.
                                               Sunday, 12:00 noon - 5:30 p.m.


Dinner                                 Monday - Friday, 5:30 p.m. - 1:00 a.m.
                                               Saturday, 5:30 p.m. - 1:00 a.m.
                                           Sunday, 5:30 p.m. - 12:00 midnight


Price range                                                     $9.00 - $29.00




                                                                                      23
                      dante
Boston's star chef, Dante de Magistris, presents fresh and delicious Italian cuisine at
his new restaurant and seasonal outdoor patio. Enjoy magnificent views of the
Charles River and Boston skyline. dante has something for everyone. With a broad
selection of original tasting plates, appetizers, entrées and desserts, dante is the
perfect spot to restore your spirit and reinvigorate your taste buds.

Hours of operation:
Breakfast                               Monday - Friday, 6:30 a.m. - 10:30 a.m.
                                      Saturday & Sunday, 7:00 a.m.- 11:00 a.m.


Brunch                               Saturday & Sunday, 11:00 a.m.- 2:00 p.m.


Lunch                                  Monday - Friday, 11:30 a.m. - 2:30 p.m.


Dinner                              Monday - Thursday, 5:30 p.m. - 10:00 p.m.
                                     Friday & Saturday, 5:30 p.m. – 11:00 p.m.




Price range                                                       $8.00 - $36.00




In-Room Dining



                                                                                      24
In-Room Dining arranges hospitality suites and small suite luncheons in addition to
servicing individual room orders. They take great pride in providing VIP amenities
at check-in or turndown, and welcome special requests for all occasions.

Hours of operation:
Breakfast                             Monday - Friday, 6:00 a.m. - 11:30 a.m.
                                   Saturday - Sunday, 6:00 a.m. - 12:00 noon


All Day Menu                       Sunday - Thursday, 11:30 a.m. - 1:00 a.m.
                                     Friday - Saturday, 11:30 a.m. - 2:00 a.m.


Dinner                                      Daily, 5:00 p.m. - 12:00 midnight


For your convenience an 18% service charge and a $3.00 cover charge will be added
to all your In-Room Dining charges.



Barmaid / Minibar Service
All sleeping rooms are equipped with a well-stocked minibar with snacks, sodas,
coffee and alcoholic beverages. All items are refreshed daily.




                                                                                  25
                       DINING OUTSIDE THE
                      ROYAL SONESTA HOTEL

CambridgeSide Galleria
Cheesecake Factory (617) 252-3810
A relaxed and comfortable atmosphere with 200 menu items, including 41 types of
cheesecake, great salads, pizza, seafood and steaks.

Hours of operation:                                Sunday, 10:00 a.m. -11:00 p.m.
                                   Monday-Thursday, 11:00 a.m. - 11:00 p.m.
                                         Friday- Saturday, 11:00 a.m. - 12:30 a.m.


Price range:                                                        $8.50 - $26.00



California Pizza Kitchen (617) 225-2772
A casual dining restaurant chain in the premium pizza segment.

Hours of operation:               Saturday - Thursday, 11:30 a.m. - 10:00 p.m.
                                                   Friday, 11:30 a.m. - 11:00 p.m.


Price range:                                                        $5.00 - $15.00




CambridgeSide Galleria Food Court
Fast-food restaurants in mall include:
                                                                                     26
Master Wok                             Freshëns Yogurt
Au Bon Pain (open 8:00 a.m.            Le Petit Bistro
weekdays)                              Thai Accent
Dunkin Donuts                          Pretzel Time
Burger King (open 8:00 a.m.            Sakkio Japan
weekdays)                              Sbarro Italian Eatery
Big Cajun Easy                         Starbucks
Cinnabon                               Taco Bell
D’Angelo’s Sandwiches


Hours of operation:           Monday - Saturday, 10:00 a.m. - 9:30 p.m.
                                         Sunday, 11:00 a.m. - 7:00 p.m.
Price range:                                             $5.00 - $16.00




                                                                          27
                           TRANSPORTATION
Airport Transfers
Logan International Airport is just 3 miles from the Royal Sonesta Hotel.

Taxi
Service is available to and from Logan Airport.

       Travel from Logan Airport to the Royal Sonesta Hotel is provided by Boston taxi
       companies. Taxi fares are based on a meter reading; fares range from
               $20.00 - $30.00 based on traffic conditions.

       Return travel from the Royal Sonesta back to Logan Airport is provided by
       Cambridge taxi companies. Fares are flat rates, inclusive of all tolls, taxes and
       driver gratuities. Flat rates including tolls ($3.00) are structured as follows:

       Between 7:00 - 9:00 a.m. and 3:30 - 6:30 p.m. $28.00 per taxi (1 - 4 passengers)
       All other times                               $25.00 per taxi (1 - 4 passengers)


Public Transportation
Logan Airport is accessible by using the Green and Blue subway lines; allow at least
1-hour travel time. The fare one-way is $2.00.

Limousine Service
Airport transportation through private limousine service can be arranged by Guest
Services.

Car Rental
The Guest Services department can reserve a car from a variety of companies such as:

       Alamo                                            Enterprise
       Avis                                             Hertz
       Budget                                           National
       Dollar




                                                                                          28
Getting Around Town

Hotel Courtesy Van
Our daily routes provide scheduled stops to MIT, Kendall Square, Harvard Square,
Massachusetts General Hospital, Faneuil Hall Marketplace and the Copley Plaza/
Prudential Center area. Please contact the Conference Management department or
Guest Services to receive a current schedule of times and locations. Reservations are
required. Times are subject to change.




                                           Sunday - Thursday
From Royal Sonesta to:                                  To Royal Sonesta from:
                 DEPARTURES                                                  PICK UPS
MIT &         MASS. GEN & PRUDENTIAL HARVARD SQ. MIT &                MASS. GEN & PRUDENTIAL HARVARD SQ.
KENDALL SQ.   GOV’T CTR / COPLEY          CAMBRIDGE     KENDALL SQ.   GOV’T CTR / COPLEY         CAMBRIDGE
CAMBRIDGE*    QUINCY MKT                                CAMBRIDGE*    QUINCY MKT



  7:45 a.m.                  RESERVATIONS REQUIRED
  8:30 a.m.
                 9:00 a.m.
                             10:00 a.m.
                                           11:00 a.m.
                12:00 noon                                              12:20 p.m.
                             1:00 p.m.                                               1:20 p.m.
                                            2:00 p.m.                                              2:20 p.m.
                 3:00 p.m.                                               3:20 p.m.
                             4:00 p.m.                                               4:20 p.m.




                                            Friday & Saturday
From Royal Sonesta to:                                  To Royal Sonesta from:
                 DEPARTURES                                                  PICK UPS
MIT &         MASS. GEN & PRUDENTIAL HARVARD SQ. MIT &                MASS. GEN & PRUDENTIAL HARVARD SQ.
KENDALL SQ.   GOV’T CTR / COPLEY          CAMBRIDGE     KENDALL SQ.   GOV’T CTR / COPLEY         CAMBRIDGE
CAMBRIDGE*    QUINCY MKT                                CAMBRIDGE*    QUINCY MKT



  8:00 a.m.                  RESERVATIONS REQUIRED
  8:30 a.m.
                 9:00 a.m.
                             10:00 a.m.

                                                                                                               29
                                        11:00 a.m.
            12:00 noon                                       12:20 p.m.
                         1:00 p.m.                                        1:20 p.m.
                                         2:00 p.m.                                      2:20 p.m.
             3:00 p.m.                                       3:20 p.m.
                         4:00 p.m.                                        4:20 p.m.
                                         5:00 p.m.
             6:00 p.m.                                       6:20 p.m.
                                                                                        5:20 p.m.
                         7:00 p.m.                                        7:20 p.m.
                                         8:00 p.m.           9:20 p.m.
                                                                                        8:20 p.m.
                                                                          10:00 p.m.




Limousines and Bus Charter
You may reserve a variety of sedans, limousines, vans and buses from the following
companies:

 Boston Coach                        (617) 387-7676   Crystal Transportation       (617) 787-3834
 Commonwealth Limousine              (617) 787-5575   Joseph’s Limousine & Transportation
 Lifestyle Transportation, Inc.      (617) 381-0600                                (781) 396-2500
 Mini Coach of Boston                (617) 887-2200


Public Transportation
The Lechmere Green Line Subway Station is four blocks from the hotel (8 - 10 minute
walk). The “T”, as the subway system is called in Boston, runs a frequent schedule to
many area attractions including the Freedom Trail, the Italian North End, Government
Center, Faneuil Hall and Copley Square. You can also take the subway to the airport.

The Kendall Square Red Line Subway Station is also located only minutes from the
hotel (15 minute walk). Harvard Square and the JFK Library are some area attractions
accessible to the red line. You may take complimentary transportation provided by the
“Wave” Shuttle Bus from the subway station to the CambridgeSide Galleria Mall, which
is right across the street from the Royal Sonesta.




                                                                                                    30
                                      PARKING
Parking is available in a covered garage accessible from the lobby of the Royal
Sonesta Hotel. The garage contains two hundred parking spaces including five
spaces, which are available for guests with physical challenges. Additional parking
is available at our second garage located at the CambridgeSide Galleria Mall,
including one hundred and fifty covered parking spaces and three spaces, which are
available for guests with physical challenges. The following rates apply:


Self Parking                                    Valet Parking
0 - 10 minutes              $ 0.00              0 - 1 hour     $ 16.00
10 minutes - 1/2 hour       $ 4.00              1 - 2 hours    $ 24.00
1/2 - 1 hour                $ 8.00              2 - 24 hours   $ 32.00
1 - 1.5 hour                $ 12.00
1.5 - 2 hours               $ 16.00
2 - 2.5 hours               $ 20.00
2.5 - 3 hours               $ 24.00
3 – 3.5 hours               $ 28.00
3.5 - 24 hours              $ 30.00



Overnight parking for guests is $25.00 per night, per car. This rate includes both self
and valet parking. Day rate for meetings and conferences are available at a discounted
rate of $18.00 self parking and $20.00 valet (please contact your Conference Planner for
additional information).




                                DIRECTIONS
From the Airport:
Take the main airport roadway (one-way) out of the airport and follow signs for
                                                                                       31
"Sumner Tunnel, Boston/Route 93 North." Go through the tunnel and follow signs
for Storrow Drive. Proceed onto Storrow Drive and take the left exit for
"Government Center." Turn right at the top of the ramp onto the Longfellow Bridge.
Proceed to the first traffic signal and turn right onto Third Street. Proceed to the first
traffic signal and turn right onto Binney Street and proceed to the end. At the traffic
signal, turn left onto Edwin Land Blvd. and the hotel entrance/garage are located on
the right at the next traffic signal, across from the CambridgeSide Galleria. The hotel
is approximately 3.5 miles from the airport.

From the West via the Massachusetts Turnpike (I-90 Toll Road):
While Eastbound, make left turn to Exit 18 following signs to Brighton/Cambridge;
stay in the right lane following signs to Cambridge/Somerville; cross over the
Charles River on the River Street Bridge (Cambridge Street) and turn right at the
traffic light onto Memorial Drive (Route #3). Follow Memorial Drive East (Route #3
South) using the "cars only" option twice, then stay in the extreme right lane, along
the Charles River, as Memorial Drive will become Edwin Land Boulevard. The hotel
is on the right at the second traffic signal, directly across from the CambridgeSide
Galleria.

From the West via Storrow Drive:
Proceed East on Storrow Drive to Leveritt Circle. Remain in the left or middle lane
to proceed left onto Route 28 North/Msgr O'Brien Highway. Pass the Museum of
Science on your left. Proceed to the second traffic light and turn left onto Edwin
Land Boulevard. The hotel is on the left at the next traffic signal, across from the
CambridgeSide Galleria.

From the South (Route 93N):
Take 93 North to Exit 26, "Storrow Drive/Cambridge." Stay in the left lane on the
exit ramp following the signs for North Station. Once you pass the Museum of
Science (which will be on your left-hand side) continue to the second set of lights.
Turn left onto Edwin Land Blvd. (there will be a sign pointing to Memorial Drive).
Once on Edwin Land Blvd., continue to the first set of traffic lights and the hotel
entrance/garage is located at the next set of lights on the left, across from the
CambridgeSide Galleria.

From the North (Route 93S):
Take Route 93 South to Exit 26 (not accessible from carpool lane), "Storrow
Drive/Cambridge/Route 28N/Route 3N." Stay to the right, moving to the middle
lane, following signs for "Route 28 North/Cambridge/North Station." At the traffic
signal, turn left onto Nashua Street. Take the first right onto Route 28 North/Msgr
O'Brien Highway. Pass the Museum of Science on your left. Proceed to the second
traffic light and turn left onto Edwin Land Boulevard. The hotel is on the left at the
next traffic signal, across from the CambridgeSide Galleria.

From the North (Route 1S - Toll Road):
Take Route 1 South over the Tobin Bridge. Once through the tollbooth, stay in the
far-left lane following signs for "Boston/93 North/Route 1 South." After 1/4 mile,
take the exit marked "Route 28N/Cambridge/North Station." Stay to the right at the

                                                                                        32
fork, moving to the middle lane, following signs for "Route 28
North/Cambridge/North Station." At the traffic signal, turn left onto Nashua Street.
Take the first right onto Route 28 North/Msgr. O'Brien Highway. Pass the Museum
of Science on your left. Proceed to the second traffic light and turn left onto Edwin
Land Boulevard. The hotel is on the left at the next traffic signal, across from the
CambridgeSide Galleria.

From the MBTA:
Green Line
Take the Green Line MBTA trolley/bus to Lechmere Station. Exit and follow signs to
Cambridge Street. Cross to First Street and walk along the CambridgeSide Galleria
to Charles Street/CambridgeSide Place. Turn left and the Hotel will be at the end of
the block.

Red Line
Take the Red Line to Kendall Square Station. Exit station and cross the street to the
MIT Coop. The 'Wave' Shuttle Service picks up at this location on a posted schedule
(Mon. -Sat. 9 a.m. -7 p.m., Sun. 12 - 7 p.m.). The shuttle bus will drop you off at the
CambridgeSide Galleria, across the street from the Hotel. Walk across Edwin Land
Boulevard to the Hotel.




                                                                                      33
                          KEY PERSONNEL BY DIVISION

General Manager                                 Brian Fitzgerald         Ext. 4075

CONVENTION SERVICES
Director of Conference Management               Elsa Nobrega-Armstrong   Ext. 4311
Conference Services Manager                     Erin Zimmerman           Ext. 4310
Conference Service Manager                      Christopher Talluto      Ext. 4312
Corporate Conference Manager                    Amanda Lombari           Ext. 4316
Technical Services                              John Fairfield           Ext. 4022

SALES & MARKETING
Director of Sales                               Keith Cabral             Ext. 4303
Senior Sales Manager                            AnnMarie Griffiths       Ext. 4304
Business Travel Sales Manager                   Tim Siefken              Ext. 4317
Sales Manager                                   Donna Scopa              Ext. 4302
Sales Manager                                   Deirdre Cahill           Ext. 4301
Sales Manager                                   Tom Caulfield            Ext. 4306



FOOD & BEVERAGE
Director of Food and Beverage                   Brian Chiaramonte        Ext. 4127
Executive Chef                                  Kevin Deluca             Ext. 4111

ACCOUNTING
Controller                                      Ann Gottberg             Ext. 4007
Credit Manager                                  Donna Martin             Ext. 4014
Accounts Payable                                Rita Barca               Ext. 4010

ROOMS DIVISION
Rooms Division Director                         George Lanzillo          Ext. 4083
Director of Guest Operations                    Jennifer Newman          Ext. 4202
Reservations Manager                            Justine Mahan            Ext. 4220
Group Coordinator                               Blanca Lara              Ext. 4214
Guest Services Manager                          Tammy Rice               Ext. 4250
Executive Housekeeper                           Elsa Rodriguez           Ext. 4204
Director of Security                            John Juliano             Ext. 4224

ENGINEERING
Director of Engineering                         Joseph O’ Toole          Ext. 4051
Assistant Director of Engineering               Hisham Driscoll          Ext. 4052

                                    ROYAL SONESTA HOTEL BOSTON
                                          40 Edwin Land Blvd.
                                         Cambridge, MA 02142
                                        www.sonesta.com/boston




                                                                                     34
    SONESTA HOTELS, RESORTS & NILE CRUISES

Boston based Sonesta Hotels, Resorts & Nile Cruises represents a collection of 21
upscale hotels and resorts and 5 Nile cruise ships. Founded in the 1940’s, Sonesta
has a long-standing reputation in the hotel industry for offering properties that are
designed to deliver uncompromising personal service, reflect the culture and history
of their locations and provide a memorable experience unique to each hotel.
Sonesta’s properties are located in Boston, Miami (2), New Orleans (2), Brazil (2), St.
Maarten (2), Egypt (11), Peru (6), Orlando (opening 2007), Qatar (2008) and Key
Biscayne (opening 2009). For more information about Royal Sonesta Hotel Boston,
visit Sonesta’s website at www.sonesta.com or call toll-free 1.800.SONESTA
(800.766.3782).




                                                                                        35

				
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