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									System   Issue ID   Site/ID   Author(s)   Date     ISOFT    Description   Resolution Actions   Status
                                                 ID(s) and
                                                    NPfIT
                                                  Service
                                                 Desk ID(s)
System     Issue ID    Site/ID    Author(s)     Date      ISOFT    Description               Resolution Actions            Status
                                                        ID(s) and
                                                           NPfIT
                                                         Service
                                                        Desk ID(s)
Clinicom      3       Mayday 43   Lorraine    2/17/2005            Booking made in PAS,      25/04 - Further questions     04/07 - contract dates
                                   Lemon                           not saved in C&B. Call    from PM emails to BD.         still on track for
                                                                   logged with iSOFT         iSoft to provide CAB          iExpress & iPM.
                                                                   (number not given).       compliant R2 by July.         Clinicom has slipped 2
                                                                                             Interim solution available    weeks but iSoft
                                                                    ===============          and installed at Mayday       currently working
                                                                    HISTORY                  (pilot site). If testing OK   towards bringing date
                                                                    ===============          the w/c 03/05/05 roll-out     back where possible.
                                                                    JH – This call relates   will commence.                11/07 - the clinicom
                                                                    to the negative          04/05 - David Stiff           system is now to be
                                                                    acknowledgment           received awaited              delivered on the 15/07
                                                                    problem.                 documentation                 as planned and
                                                                    23/03/05 - Document      09/05 - Mayday to pilot       compliance team
                                                                    received by NPfIT        this week. Full               have agreed to accept
                                                                    31/03/05 - Ben           documentation avail by        a subsequent release
                                                                    Davison sent response end of week to be                to meet all
                                                                    to Peter requesting      distributed to all Trusts     requirements.
                                                                    additional date          w/c 16th May.                 15/07 - All 3 systems
                                                                    information              16/05 - Release note for      delivered as agreed.
                                                                    04/04/05 - Conference interim solution has been        Compliance testing
                                                                    call arranged for        produced and available        now to be undertaken.
                                                                    05/04/05                 for other Trusts.             15/08 - Witness
                                                                    05/04 - iSoft to publish 25/05 - Release notes         testing arranged for
                                                                    compliance plans to      not released. JH to           the end of August.
                                                                    David Stiff in the next chase thru with PM.            This will make
                                                                    week. Plan to provide 20/06 - Confirmation that        systems available for
                                                                    full functionality in    release notes have been       pilot beginning Sept.
                                                                    Release 2 (3rd           made available to all live    04/09 - CAB 2.2
                                                                    quarter). Also agreed    sites.                        issues have affected
                                                                    to deliver interim                                     progress of V2 testing.
                                                                    solution ASAP.                                         Compliance team to
                                                                    Currently estimate end                                 discuss witness
                                                                    of April or early May.                                 12/09 - Major CAB 2.2
System     Issue ID   Site/ID   Author(s)   Date        ISOFT    Description               Resolution Actions             Status
                                                      ID(s) and
                                                         NPfIT
                                                       Service
                                                     Desk ID(s)
Clinicom      9         All       AJS       Jan 05   NPfIT Issue Need to be able to test   31/05 - Discussions with       15/08 - JH to chase
                                                          251    in QCD while running      A.Parker has highlighted       commercial team for
                                                                 in live                   that sandpit 3 will be         costing information.
                                                                 ================          available for Trusts to
                                                                 Note: Not a Clinicom      book test slots to test 25/08 - iSoft to
                                                                 issue per se. Exploring                           provide costings by
                                                                                           functionality in parallel to
                                                                 use of model                                      02/09
                                                                                           their live system. A team
                                                                 community to offer a      is being put in place to04/09 - JH to chase
                                                                 test platform.            coordinate these        commercial team.
                                                                 04/04/05 - Ben            activities.             12/09 - still not
                                                                 awaiting paper.           04/07 - CW to arrange a costings provided.
                                                                 Currently with Tom        meeting next week to    21/09 - iSoft have
                                                                 Denwood and John          discuss way forward for provided costing.
                                                                 Williams.                 iSoft deployments       03/10 - awaiting CFH
                                                                 11/04 - PM received       07/07 - meeting         programme director
                                                                 doc from BD and           postoned until 19/07 to decision
                                                                 returned comments.        allow internal NHS CfH  17/10 - CW chased
                                                                 CW to chase status        discussions to complete.AParker to provide
                                                                 with BD and discuss                               new guidance to iSoft.
                                                                 funding required.         19/07 - Productive      Expected this week.
                                                                 25/04 - Doc to be         meeting. iSoft to       20/10 - sent latest
                                                                 distributed this week.    investigate internally  draft to iSoft.
                                                                 09/05 - Document          preferred approach.     24/10 - discussed
                                                                 currently with Tom        03/08 - iSoft & CfH     process with
                                                                 Denwood. PC to obtain     commercial teams are to Addenbrookes
                                                                 update from Tom.          meet next week to
                                                                                           discuss V2. This has
                                                                                           prevented iSoft from
                                                                                           issueing findings doc.
System     Issue ID   Site/ID   Author(s)   Date     ISOFT    Description               Resolution Actions            Status
                                                   ID(s) and
                                                      NPfIT
                                                    Service
                                                   Desk ID(s)
Clinicom     40        IOW      Rosemary 4/30/2005    50291   This links to iSoft       09/05 - PC confirmed
                                   Holt                       Incident number 43914.    that this is correct C&B
                                                              History:Patient/Trust     behaviour. Request
                                                              cancels appt in           closure of issue from
                                                              Service ENT with          Rosemary.
                                                              Consultant A then         25/05 - IOW - still
                                                              rebooks appt in same      awaiting resolution from
                                                              Service ENT, the next     iSoft
                                                              appt can be with          14/06 - Requested
                                                              Consultant B.             closure from IOW
                                                              Impact: On PAS both       14/06 - IOW - on
                                                              consultant                monitor. Need to fully
                                                              appointments are held     understand implications
                                                              within the same           of this within reporting
                                                              episode. This has an      internally/externally
                                                              impact on reporting       25/07 - PC - IOW stated
                                                              consultant activity and   that functionality will not
                                                              on operational            be avail until R2
                                                              processes for linking     message set
                                                              appointments to the       26/09 - Trust update
                                                              correct consultant in     requested
                                                              the future.               27/09 - patch applied last
                                                                                        week to prevent revision
                                                                                        of original referral date.
                                                                                        Now on monitor
System   Issue ID    Site/ID    Author(s)   Date     ISOFT    Description               Resolution Actions              Status
                                                   ID(s) and
                                                      NPfIT
                                                    Service
                                                   Desk ID(s)
iPM        48        Luton &     Chris   5/23/2005  201751 No notification of           13/06 - currenty with           23/08 - notification
                    Dunstable   Waterhou                      creation of a duplicate   Fiona Muir (iSoft PM).          that Trust are to
                                                              NHS number. Also          iSoft are investigating if it   further discuss
                                   se                         require modification to   is possible to provide          situation in steering
                                                              prevent entering of       solution for situation          meeting and advise
                                                              duplicate NHS             when 2 verified patients        iSoft accordingly
                                                              numbers from stored       found will remove one           09/09 - received info
                                                              procedures                and leave only a single         from Trust of reqmts
                                                                                        verified patient.               from iSoft. Discussed
                                                                                        27/06 - Still under             with JH.
                                                                                        investigation                   12/09 - request
                                                                                        19/07 - iSoft project plan      internally discussed at
                                                                                        in progress.                    iSoft and Fiona to
                                                                                        25/07 - Project plan now        progress.
                                                                                        with Trust. Investigations      20/09 - progress
                                                                                        continue with numbering.        requested from Fiona

                                                                                        02/08 - JH agreed to            26/09 - JH to discuss
                                                                                        provide update by next          with Fiona.
                                                                                        week.                           03/10 - Chenai dev
                                                                                        15/08 - Luton do not            team concentrating on
                                                                                        believe they have a             GOSH pilot issues.
                                                                                        sifnificant no. of              Fiona attempting to
                                                                                        duplicated instances.           obtain patch fix date.
                                                                                        However, prev email             17/10 - JH to chase
                                                                                        communication                   date
                                                                                        highlighted a suggested         31/10 - still no date
                                                                                        17,000. The Trust are to        offered by iSoft.
                                                                                        provide an updated              Chenai concentrating
                                                                                        account to iSoft.               on IPM release.
System     Issue ID    Site/ID    Author(s)   Date     ISOFT    Description               Resolution Actions           Status
                                                     ID(s) and
                                                        NPfIT
                                                      Service
                                                     Desk ID(s)
iExpress     49       St Mary's    Chris   5/23/2005      ?     Resolution of duplicate    11/07 - iSoft have not      12/09 - revised go-live
                                  Waterhou                      NHS number creation        received 3rd party          is 10/10.
                                                                prior to deployment        documentation               28/09 - email from
                                     se                                                    19/07 - Draft               Trust indicating that
                                                                  ================         Documentation received.     disk costings
                                                                  27/06 - Trust supplied Project plan revised to       outstanding from iSoft.
                                                                  with specification who reflect delay. Trust has      Sent request to JH.
                                                                  need to sign-off before been advised that if         04/10 - conf of disk
                                                                  quote is provided.       further investigation is    receipt and order.
                                                                  Also, Trust has          required then iSoft will    25/10 - iSoft stated
                                                                  involved 3rd party       charge for this service.    that kit should be on
                                                                  therefore iSoft require 22/07 - coding is now        site by next week.
                                                                  clarification from Trust complete and ready for      31/10 - Trust now
                                                                  on who is doing work. testing. This now needs        have all equipment.
                                                                  Way forward (iSoft or to be coordinated with         Plan to test 3rd party
                                                                  3rd party) needs to be issue 66 (Reality             solution and CAB in
                                                                  in live environment by upgrade).                     parallel.
                                                                  20/07. Otherwise will    25/07 - No longer reliant
                                                                  affect go-live.          on Reality. 3rd party now
                                                                  04/07 - iSoft has not    supplied draft doc. If
                                                                  received notification.   iSoft need to support
                                                                  Work needs to            then Trust will be
                                                                  commence this week       charged for services.
                                                                  to stand a chance of     15/08 - iSoft have
                                                                  meeting 20/07            emphasised the
                                                                  deadline. CW to notify implementation risks
                                                                  Rob Robson               surrounding the 3rd
                                                                  06/07 - RR - informed Party solution and the
                                                                  that Trust has given     Trust still plan to
                                                                  work to 3rd party. 3rd continue. Therefore iSoft
                                                                  party need to provide    will deploy as agreed
                                                                  solution docs to iSoft   with the Trust.
                                                                  to review by end of
System     Issue ID   Site/ID   Author(s)    Date       ISOFT    Description                Resolution Actions          Status
                                                      ID(s) and
                                                         NPfIT
                                                       Service
                                                      Desk ID(s)
Clinicom     52       Salford     Julian    5/19/2005      ?     Removal of patients        15/08 - CW - Technical      19/10 - T.Denwood
                                  Smith                          register who DNA           CAB team have now           requested MWWN
                                                                 appointments booked        confirmed that the iSoft    EL/IC team to support
                                0161 206                         via CaB registration       implementation is as per    resolution of Service
                                   5549                          ================           design, i.e. the DNA        Implementation Issue
                                julian.smit                      13/06 - Salford have       must go back to the GP
                                h@srht.nh                        now accep that this is     to rebook the patient. If
                                                                 as per design and will     the Trust require
                                    s.uk
                                                                 continue with              changes then they must
                                                                 deployment. Issue now      raise an RFA for
                                                                 closed.                    consideration. CW to
                                                                 11/07 - CW contacted       contact Trust to discuss.
                                                                 by Tanya Hibbert and
                                                                 resulted in re-opening     30/08 - Trust now aware
                                                                 of issue. Discussed        that RFA required. CW
                                                                 with iSoft who have        to obtain statement on
                                                                 agreed to investigate if   who is responsible for
                                                                 feasible to keep DNA       rebooking DNA - GP or
                                                                 appointment open and       Trust.
                                                                 turn into new              02/09 - email sent to DH
                                                                 appointment.               for responsibility
                                                                 19/07 - Discussed in       statement.
                                                                 more detail in iSoft       08/09 - received
                                                                 meeting. iSoft are         notification that CAB
                                                                 currently testing          team in DH has passed
                                                                 feasibility of changes     request onto clinical
                                                                 required.                  governance team for
                                                                 20/07 - Notified           guidance
                                                                 THibbert.                  26/09 - CW sent chaser
                                                                 20/07 - iSoft provided     email
                                                                 update. Only possible      29/09 - DH now sending
                                                                 for Booking Manager        further internal chasers
                                                                 role to perform re-        04/10 - Children's Trust
System    Issue ID      Site/ID       Author(s)     Date        ISOFT    Description                 Resolution Actions        Status
                                                              ID(s) and
                                                                 NPfIT
                                                               Service
                                                              Desk ID(s)
General     71             n/a         Jenny      8/8/2005        n/a    Appointment canxd           08/08 - confirmed as
                     15/09 - James     Hughes                            due to the associated       being part of CAB 2.2
                     Paget affected                                      referral being rejected     functionality.
                        by issue.                                        by CaB user in a            24/08 - CAB 2.2
                                                                         clinician role              functionality went into
                                                                         CaB is sending invalid      compliance team for
                                                                         codes                       testing
                                                                                                     12/09 - compliance team
                                                                                                     have fix for changes.
                                                                                                     03/10 - CW requested
                                                                                                     J.Paget to test

General     77        user group      General     9/15/2005      n/a      Limited release            23/09 - email request
                       meeting                                            documentation              previously sent to
                                                                          available especially for   Y.Horne. Arun Anand
                                                                          pilot sites.               also raised internally.
                                                                                                     06/10 - release
                                                                                                     documentation to be
                                                                                                     produced by product
                                                                                                     specialists during
                                                                                                     compliancy testing
                                                                                                     process.
                                                                                                     31/10 - Addenbrookes
                                                                                                     now have test scripts
                                                                                                     and functional design
                                                                                                     docs for V2.
System     Issue ID      Site/ID     Author(s)     Date      ISOFT    Description                Resolution Actions          Status
                                                           ID(s) and
                                                              NPfIT
                                                            Service
                                                           Desk ID(s)
iExpress     78       Addenbrookes    William    9/15/2005  217768 Incorrect letters             17/10 - JH to chase
                                      Wilson                          issued. Caused when        status
                                                                      re-booking. Rather         31/10 - iSoft currently
                                                                      than a rebook letter,      requesting more
                                                                      an ecanx letter was        information from site.
                                                                      sent out to the patient
                                                                      (3 known instances).

Clinicom     79           IOW        Rosemary 9/23/2005       92866     Previously applied       27/09 - The patch
                                        Holt                            patch to stop matching   applied a few weeks ago
                                                                        addresses being          'disappeared' at the time
                                                                        'updated' thus over      that the patch for
                                                                        writing the Trust's      incident 50291 (ID 40)
                                                                        agreed format,           was applied
                                                                        'disappeared'            17/10 - JH to re-confirm
                                                                                                 patch re-instated
System     Issue ID       Site/ID      Author(s)   Date    ISOFT    Description            Resolution Actions          Status
                                                         ID(s) and
                                                            NPfIT
                                                          Service
                                                         Desk ID(s)
Clinicom     83          Pennine /      Bruce 10/13/2005 83362      CAB & PAS out of       13/10 - JH to chase
                          Mid Essex    Andrews           90325      sequence               17/10 - iSoft have placed
                       (NIN27392) /                         90326                          interim neg ack patch
                           Central                                                         onto site to capture out
                         Manchester                                                        of sequence
                      (NIN27468) /                                                         occurrances. This will
                        Frimley Park                                                       notify selected person at
                      (NIN28149) /                                                         Trust of when an ack
                         Kings Lynn                                                        message is not received.
                         (NIN27347)
                                                                                           31/10 - CW to find out
                                                                                           process to resync CAB &
                                                                                           PAS.
                                                                                           iSoft to ensure that
                                                                                           interim patch at affected
                                                                                           sites.
                                                                                           02/11 - Escalated issue
                                                                                           within CfH. Process to
                                                                                           resolve sync issues not
                                                                                           completely defined and
                                                                                           needs attention.
Clinicom     84          Central        Bruce  11/2/2005   110283   block appointment      03/11 - iSoft replicated
                        Manchester     Andrews                      transfers              issue inhouse. Now with
                                                                    if appointments are    tech development team.
                                                                    transferred en masse
                                                                    then how will CAB be
                                                                    informed.
System     Issue ID   Site/ID   Author(s)     Date      ISOFT ID(s)   Description                                      Resolution Actions
                                                         and NPfIT
                                                       Service Desk
                                                           ID(s)
Clinicom      1       Mayday    Lorraine    11/17/2004    112341      How can the Hospital easily see which patients   RFC raised for improved
                        26       Lemon                                have been booked by EBS so they can send         report
                                                                      out supporting documentation if needed?          04/04/05 - Improved report to
                                                                      #112341 logged with iSOFT. 24/11/04 – Can        identify CAB bookings will be
                                                                      be done via running a Transaction Log against    in for release 2 of Clinicom.
                                                                      the user id (999). Short term fix.               As this is now covered under
                                                                                                                       an RFC, the issue should be
                                                                                                                       closed.
System     Issue ID   Site/ID   Author(s)     Date       ISOFT ID(s)   Description                                   Resolution Actions
                                                          and NPfIT
                                                        Service Desk
                                                            ID(s)
Clinicom      2       Mayday    Lorraine    11/17/2004     112361      In PAS, cancel a clinic which has patients    Patch available now.
                        28      Lemon/                 (Mayday) and    booked via PAS and C&B (GYNC&B 30/12 10-      04/04/05 - Alistair to chase
                      ASPH 5                           120297 (ASPH)   12pm). Works as expected. Reinstate clinic,   with Fern.
                       and 6      Fern                                 reinstates EBS patients on CEQ although not   04/04/05 - Fern has
                                Freeston                               in APE. ASPH reporting duplicated patients.   confirmed that a patch is on
                                                                                                                     site but has been overlooked
                                                                                                                     and not tested. Will test
                                                                                                                     Today.
                                                                                                                     11/04 - Fern has re-tested
                                                                                                                     and fix did not work.
                                                                                                                     11/04 - Currently with JH to
                                                                                                                     chase.
                                                                                                                     18/04 - Timeslot worked but
                                                                                                                     clinic canx didn't. Claire is
                                                                                                                     currently chasing fix
                                                                                                                     availability.
                                                                                                                     25/04 - Simon Thorpe to
                                                                                                                     provide update by 26/04
                                                                                                                     04/05 - JH. Appears to be an
                                                                                                                     issue where there is a patient
                                                                                                                     in a slot. Passed back to
                                                                                                                     support to confirm
                                                                                                                     09/05 - JH to chase outcome.

                                                                                                                     16/05 - Fix currently with
                                                                                                                     Mayday to test.
                                                                                                                     25/05 - Claire visited Mayday.
                                                                                                                     Issue now closed (112361).
                                                                                                                     (120297) back at ASP to test.
                                                                                                                     .
                                                                                                                     13/06 - BT admitted that poor
                                                                                                                     details were placed in the test
                                                                                                                     PDS data. This is no longer
System     Issue ID   Site/ID   Author(s)     Date        ISOFT ID(s)   Description                                       Resolution Actions
                                                           and NPfIT
                                                         Service Desk
                                                             ID(s)
Clinicom      4       ASPH 7      Fern      12/3/2004       120471      Clinic suspension problem – slots still show in   TBA - JH to pursue
                                Freeston                                C&B                                               04/04/05 - Still under
                                                                                                                          investigation with Clinicom
                                                                                                                          team. CW to discuss with JH
                                                                                                                          11/04 - Currently with
                                                                                                                          technical architect & product
                                                                                                                          manager.
                                                                                                                          14/04 - Fix now avail and has
                                                                                                                          been sent to Trust
                                                                                                                          18/04 - No update from Trust.

                                                                                                                          25/04 - Fix doesn't work
                                                                                                                          (Fern).
                                                                                                                          25/04 - JH to double check
                                                                                                                          status.
                                                                                                                          04/05 - JH. With dev. team to
                                                                                                                          clarify.
                                                                                                                          16/05 - Fix currently with
                                                                                                                          ASPH to test.
                                                                                                                          13/06 - Requested Trust
                                                                                                                          response from BIM/cluster
                                                                                                                          rep.
                                                                                                                          04/07 - PC confirmed that this
                                                                                                                          issue could now be closed.


Clinicom      6       Mayday    Andrew      10/26/2004                  Failed booking attempts for patient:              Closed
                                Smith -                                 4909198342 (LORRAINE LEMON)
                                 iSOFT
System     Issue ID   Site/ID   Author(s)  Date     ISOFT ID(s)   Description                                           Resolution Actions
              6       Mayday     Andrew 10/26/2004   and NPfIT                                                          Closed
                                 Smith -           Service Desk
                                  iSOFT                ID(s)
                                                                  First the NHS number search on Clinicom did
                                                                  not return any matches, then an attempt to
                                                                  register the patient was made on Clinicom.

                                                                  The registration attempt failed with the error
                                                                  message "Invalid Registered GP Code".
                                                                  Lorraine states that this GP does exist on the
                                                                  QCD environment at Mayday.
                                                                  This issue is currently being investigated by
                                                                  Clinicom support staff.
Clinicom      9       Mayday    Andrew   10/26/2004    1242       Missing Booking Attempt                               Closed
                                 Smith
                                                                  One booking attempt from EBS did not result in
                                                                  any message being received by the server at
                                                                  Mayday. I cannot be precise about the time of
                                                                  this booking attempt but think it was between
                                                                  12:19 and 12:31 today. It is possible that no
                                                                  message was ever sent by EBS (? did the web
                                                                  application login timeout), but it is also possible
                                                                  that a message was sent by EBS that "got lost"
                                                                  in the spine
                                                                  Spine to Investigate where the message went
                                                                  SG iSoft - Call logged with Npfit helpdesk call
                                                                  reference # 1242
                                                                  29/10 – email from NPfIT helpdesk “Dear Mr
                                                                  Goodinson
System     Issue ID   Site/ID   Author(s)     Date        ISOFT ID(s)   Description                                        Resolution Actions
                                                           and NPfIT
                                                         Service Desk
                                                             ID(s)
                                                                        Regarding the above reference 1245: "Trying
                                                                        to update EBS with PAS Clinic Sessions." We
                                                                        have reported this fault to B.T. who have
                                                                        changed the estimated resolution time to 48
                                                                        hours. They propose a resolution in 2 days.
                                                                        The case is being seen as less urgent as it is a
                                                                        request for information and not an actual fault
                                                                        that needs rectifying. I apologise for any
                                                                        inconvenience caused by this change.
                                                                        We will be in contact on Monday to see if the
                                                                        information requested has been of use in
                                                                        solving your issue with updating EBS.”
                                                                        29/10 – Closed internally Open on NPfIT
                                                                        helpdesk
Clinicom     21       Mayday    Lorraine    11/11/2004      111606      When recording a DNA in PAS an extra               Closed
                                 Lemon                                  column is displayed to record a reason for
                                                                        DNA, but there is no header. Incident 111606
                                                                        raised with iSOFT
Clinicom     25       Mayday    Lorraine    11/17/2004      112360      Patient appt‟s booked via PAS using FTO sets       Closed
                                 Lemon                                  C&B indicator to Y in CEQ. RBA does not.
                                                                        #112360 logged with iSOFT and 112339
                                                                        30/11/04 – With development

Clinicom     44       Mayday    Lorraine    2/18/2005                   Call logged with iSOFTabout services not      Closed
                                 Lemon                                  displaying appointments when they should do.
                                                                        Specifically the Foot & Ankle service, Foot &
                                                                        Joint service, Lower Limb service and the
                                                                        Purley Gynae General service. The log number
                                                                        is 022489
System     Issue ID   Site/ID   Author(s)     Date       ISOFT ID(s)   Description                                         Resolution Actions
                                                          and NPfIT
                                                        Service Desk
                                                             ID(s)
Clinicom     45       Mayday     Karen      2/18/2005       22505      Unable to revise appt slots if a C&B appt has       Duplicate of 023231
                                Marshall                               been booked within it regardless of whether
                                                                       others within that time slot are still available.
                                                                       Logged with iSOFT as 022505

Clinicom      8       ASPH                  12/7/2004      120769      Cancelled appointment still shows in C&B            Closed

Clinicom     10                                                        Further testing of duplicate GP entries is          Closed
                                                                       needed – GPs are being added to the GP
                                                                       master file the first time each one uses C&B.
                                                                       System design should pick up existing GP
                                                                       master file and only create a new when
                                                                       necessary.

Clinicom      1       ASPH                  12/2/2004      120309      Reclaim period problems – implication empty         Sharon Davies has discussed
                                                                       PAS and clinic slots.                               with ASPH how reclaim works

                                                                                                                           ASPH accepts this, with the
                                                                                                                           proviso that it does not prove
                                                                                                                           an issue in live..
Clinicom      2       ASPH                                 120303      PAS screen display of slots (screens RBA,           Explained. Will be treated as
                                                                       FBA)                                                a tarining issue.
Clinicom      3       ASPH                  1/24/2005      12970       Episode status / cancellation reason code           Patch applied and tested.
                                                                       errors (incorrect matching of messaging code        Needs further testing in live,
                                                                       between C&B and PAS) will skew data                 but appears fixed.
                                                                       reporting from PAS
System     Issue ID   Site/ID   Author(s)     Date       ISOFT ID(s)   Description                                    Resolution Actions
                                                          and NPfIT
                                                        Service Desk
                                                             ID(s)
Clinicom      4       ASPH                  1/28/2005       12566      Slot harvest problems – needed to perform a      JH – Problem was in live,
                                                                       manual harvest to display slots. Want to check now Trust is back in test can
                                                                       if this is an issue that arises with larger slot not replicate
                                                                       harvests. Also, this was an issue that arose on
                                                                       the last switch to “live”, so may need to switch
                                                                       to live again before it can be closed.
System     Issue ID   Site/ID   Author(s)     Date       ISOFT ID(s)    Description                                       Resolution Actions
                                                          and NPfIT
                                                        Service Desk
                                                             ID(s)
Clinicom      5       ASPH 9      Fern      1/18/2005     12224 and     No UBRN or NHS numbers displayed on               Being progressed urgently. 2
                                Freeston                 NPFIT 1602     pulling lists and cancellation (rebook) lists –   reports will be “fixed”. Date
                                                           (02/12/05)   this creates complexity of process within         they will be available TBA.
                                                                        medical records, reduces the benefits to be       04/04/05 - Date outstanding
                                                                        realised regarding error reduction and            with development team.
                                                                        administrative effort.                            07/04/05 - JH confirmed avail
                                                                                                                          end of April.
                                                                                                                          11/04 - Reports to contain
                                                                                                                          UBRN number.
                                                                                                                          18/04 - Still on track
                                                                                                                          25/04 - Still on track. ASPH
                                                                                                                          as pilot.
                                                                                                                          04/05 - JH. s/w available and
                                                                                                                          to be sent to ASPH on 05/05
                                                                                                                          09/05 - ASPH receiving fix
                                                                                                                          today but won't be able to test
                                                                                                                          because in live. JH to send to
                                                                                                                          IOW for testing this week.
                                                                                                                          12/05 - ASPH used testing
                                                                                                                          environment to test. Need to
                                                                                                                          move into live system.
                                                                                                                          16/05 - ASPH putting into live
                                                                                                                          Today.
                                                                                                                          25/05 - Now available for any
                                                                                                                          Trust. Issue now closed.
System     Issue ID   Site/ID   Author(s)     Date       ISOFT ID(s)   Description                                  Resolution Actions
                                                          and NPfIT
                                                        Service Desk
                                                            ID(s)
Clinicom      6       IOW 1      R.Holt     2/10/2005                  Unable to Book Appointment – error message   Latest issue is between the
                                                                       displaying (system unavailable).             MHS and the PAS. Software
                                                                                                                    rebuild on Tuesday (22/3) to
                                                                                                                    fix the issue. If this doesn‟t fix
                                                                                                                    it, further checks will be
                                                                                                                    needed
                                                                                                                    04/04/05 - Fix resolved issue
                                                                                                                    and can be closed.
System     Issue ID   Site/ID   Author(s)    Date       ISOFT ID(s)     Description                                         Resolution Actions
                                                         and NPfIT
                                                       Service Desk
                                                            ID(s)
Clinicom      7       IOW 2      R Holt     3/9/2005   ISoft Incident   Patient registering on PAS without a PAS            09/05 - Rosemary. A patient
                                                          031252        (Hospital/District) Number being created – field    referred in from a GP practice
                                                                        left blank                                          had it‟s PAS Number
                                                                        ===============                                     changed to that of another
                                                                        HISTORY                                             patient. Unable to allocate
                                                                        ===============                                     PAS number for new
                                                                        11/03/05 Awaiting re-test in trn                    registrations in some cases
                                                                        04/04/05 - Need to ask trust to close this issue.   09/05 - Rafiq speaking with
                                                                        Its part of design to add patient without           Rosemary today.
                                                                        number. PC to contact Trust to confirm issue        11/05 - Fixes in place to solve
                                                                        can be closed.                                      issue of same PAS number
                                                                        11/04 - Trust confirmed that this issue should      being applied to more than 1
                                                                        be Closed                                           record. Now testing.
                                                                        26/04 - Re-tested. Problem of no PAS Number         12/05 - Also, have new
                                                                        being created remains unresolved.                   registrations with the PAS
                                                                        04/05 - iSoft (Rafiq/Claire to visit IOW 05/05)     number populating in some
                                                                        06/05 - Rosemary. Fix applied. on 30 test trial     but not all screens and not in
                                                                        to confirm.                                         the transaction log report.
                                                                                                                            09/05 - Used a Function of
                                                                                                                            Revise Hospital Number
                                                                                                                            (RHN) to refresh two
                                                                                                                            allocated NPfIT patients.
                                                                                                                            Number refreshed
                                                                                                                            successfully and display
                                                                                                                            where expected but patient‟s
                                                                                                                            date of birth was removed
                                                                                                                            from Index screen, which
                                                                                                                            resets the validated NNN to
                                                                                                                            and un-validated status, and
                                                                                                                            would produce a fresh
                                                                                                                            registration for a C&B referral
                                                                                                                            plus is a significant data
                                                                                                                            element to be missing.
System     Issue ID   Site/ID   Author(s)    Date       ISOFT ID(s)     Description                                     Resolution Actions
                                                         and NPfIT
                                                       Service Desk
                                                            ID(s)
Clinicom      8       IOW 3      R Holt     3/9/2005   ISoft Incident   PAS has allowed multiple New appointments      18/04 - P.Specialist
                                                          031248        against single episode                         discussed with IOW. Believe
                                                                                                                       down to negative
                                                                        ===============                                acknowledgment issue and is
                                                                        HISTORY                                        due to receiving canx
                                                                        ===============                                message before rebooking
                                                                                                                       message. Comprehensive
                                                                        04/04/05 - Believed to be as per design. Issue solution available in release 2
                                                                        arose due to multiple bookings of patients in  and interim solution available
                                                                        test environment. PC to contact Trust to       shortly (see issue 3). Propose
                                                                        confirm issue can be closed.                   to close next week subject to
                                                                        11/04 - Trust expect only 1 new appmt against frequency of issue during 1
                                                                        each episode. CW to check with other sites to week testing period.
                                                                        determine if they have experienced similar     20/04 - Examples provided by
                                                                        problem. JH to talk to project specialist to   IOW to indicate that negative
                                                                        contact IOW to obtain more information         acknowledgment not causing
                                                                                                                       problem.
                                                                                                                       25/04 - Request more screen
                                                                                                                       shots from IOW Today.
                                                                                                                       04/05 - Current examples not
                                                                                                                       available.
                                                                                                                       06/05 - Rosemary confirmed
                                                                                                                       this is not repeatable now
                                                                                                                       integration completed and
                                                                                                                       may be closed.
System     Issue ID    Site/ID   Author(s)    Date       ISOFT ID(s)   Description                                           Resolution Actions
                                                          and NPfIT
                                                        Service Desk
                                                            ID(s)
Iexpress     10       Addenbro      Greg    3/23/2005                  If an appointment is canceled and rebooked in         1) iSOFT already
                        okes       Stewart                             CAB, a new waiting list entry is created in the       investigating, claim to have a
                                                                       PAS. This artificially resets the wait clock, not     fix. Unimplemented and
                                 greg.stewa                            linking with the original appointment's time of       untested at Addenbrooke's
                                 rt@atosori                            decision to refer. Additionally, the original         2) 30/03 - GS update. iSoft
                                   gin.com                             cancelled appointment is not closed off,              stated that this is an old
                                 07733 310                             possibly resulting in a future wait time breach.      problem with version 2.2 and
                                                                                                                             a fix is included in 12.2. This
                                     768
                                                                                                                             version, however, is being
                                                                                                                             tested at the Trust and the
                                                                                                                             problem is still evident.
                                                                                                                             04/04/05 - Alys Turner - iSoft
                                                                                                                             have provided interface fix.
                                                                                                                             Will be tested Today.
                                                                                                                             11/04 - Fix worked. Closed.

Iexpress     11       Addenbro      Greg    3/23/2005    NPfIT 4654    If the patient record is open in PAS, attempted       1) Ben Davison assessment:
                        okes       Stewart                             booking into any slots for that patient result in a   iSoft issues - maybe
                                                                       locking of the slot as unavailable, rather than       something could be done with
                                 greg.stewa                            temporarily locked. The slot is then removed          error codes
                                 rt@atosori                            from the list on subsequent screen refreshes.         04/04/05 - Request for
                                   gin.com                             Theoretically, a GP could use up all available        change currently being raised
                                 07733 310                             slots this way, being led to believe they were        by Alys Turner and has
                                                                       full and removing them from the list of choices       agreed to close this issue
                                     769
                                                                       until the next overnight harvest.
System     Issue ID    Site/ID   Author(s)    Date       ISOFT ID(s)   Description                                     Resolution Actions
                                                          and NPfIT
                                                        Service Desk
                                                            ID(s)
Iexpress     12       Addenbro      Greg    3/23/2005     NPfIT 4655   Any appointment cancelled in CAB shows up in  04/04/05 - Alys Turner - Have
                        okes       Stewart                             the PAS (iEXPRESS) with the code CP           advised that mapping can
                                                                       (Cancelled by Patient.) Other reasons for     only occur as stated in C&B
                                 greg.stewa                            cancellation such as CC (Cancelled clinic) or documentation. Alys to
                                 rt@atosori                            CAN (could not attend) etc... are not coming  provide mapping
                                   gin.com                             across.                                       expectations to determine if
                                 07733 310                                                                           mappings correct.
                                                                       ===============                               11/04 - Andrew investigated.
                                     770
                                                                       HISTORY                                       All codes come through as
                                                                       ===============                               99. Currently with BD to
                                                                                                                     investigate.
                                                                       1) Ben Davison assessment: iSoft issues -     14/04 - BD raised as defect.
                                                                       Incorrect mapping of Choose and Book codes Awaiting outcome to
                                                                       to local codes - config.                      determine if code or config fix
                                                                       04/04/05 - Peter Murphy - iSoft map according required.
                                                                       to MiM documentation and can only map to CP 22/04 - To be fixed in R2
                                                                       or CC. Will discuss with Andrew and provide   timescales. Would prefer to
                                                                       update.                                       change code vocabulary but
                                                                                                                     this would impact suppliers
                                                                                                                     09/05 - CW to contact Alys to
                                                                                                                     ensure that R2 timescales
                                                                                                                     known.
                                                                                                                     16/05 - Alys understands that
                                                                                                                     the codes will not be
                                                                                                                     available until release 2. The
                                                                                                                     issue will remain open locally
                                                                                                                     and on iSoft issue log. This is
                                                                                                                     no longer a showstopper and
                                                                                                                     therefore closed on this log
System     Issue ID    Site/ID   Author(s)    Date       ISOFT ID(s)   Description                                 Resolution Actions
                                                          and NPfIT
                                                        Service Desk
                                                            ID(s)
Iexpress     13a      Addenbro Alys Turner   4/4/2005                  SIT status shows 'working' however messages 04/04/05 - Interface not
                        okes                                           are not getting through                     working when the interface
                                                                                                                   actually shows a status of
                                                                                                                   working. Is there a process
                                                                                                                   that may be followed to
                                                                                                                   investigate true status when
                                                                                                                   this occurs? PM to
                                                                                                                   investigate
                                                                                                                   05/04/05 - AT - system
                                                                                                                   unavailable messages
                                                                                                                   displayed but messages
                                                                                                                   entering PAS. Suspect
                                                                                                                   messages are being rec'd
                                                                                                                   from C&B via the Web DLLs
                                                                                                                   (in XML)
                                                                                                                   but not messages are leaving
                                                                                                                   via the SIT. Need to resolve
                                                                                                                   this urgently to continue
                                                                                                                   testing.
                                                                                                                   11/04 - Alys informed of
                                                                                                                   process to check status of
                                                                                                                   SIT. No longer considered an
                                                                                                                   issue. Closed.
System     Issue ID    Site/ID   Author(s)    Date       ISOFT ID(s)   Description                                      Resolution Actions
                                                          and NPfIT
                                                        Service Desk
                                                            ID(s)
iExpress     13b      Addenbro Alys Turner   4/4/2005                  DNA                                              18/04 - to chase with Alys on
                        okes                                           CRC clinic – DNA appears to work – need to       current status as no longer
                                                                       check C&B on 31st to see if message has          shows on Addenbrookes log.
                                                                       been transmitted overnight. To retest. iSOFT     19/04 - Discussed with Alys.
                                                                       have proven that CAB appointments can now        Couldn't test DNA. Linking of
                                                                       be recorded as a DNA and correct messaging       letter caused problems. Now
                                                                       is passed from Choose & Book and iExpress        overcome but restricted fields
                                                                       with messaging both ways having been tested.     causing problems. This is
                                                                       The site has verbally confirmed this. Awaiting   covered in issue no. 15 and
                                                                       written confirmation                             therefore able to close.
System     Issue ID    Site/ID   Author(s)    Date       ISOFT ID(s)   Description                                           Resolution Actions
                                                          and NPfIT
                                                        Service Desk
                                                            ID(s)
iExpress     14       Addenbro Alys Turner   4/4/2005                  DNA letters                                           19/04 - Trust were not fully
                        okes                                           The changes that had to be applied to the CRC         informed of quick fix &
                                                                       clinic meant that all DNA letter fields were filled   requested timescales for full
                                                                       with EBOOK or ECANC letters. As not all appts         letter solution. iSoft therefore
                                                                       within a clinic will be CAB ones this will be         stopped work on quick fix.
                                                                       unworkable to issue the correct DNA letters.          20/04 - Timescales due from
                                                                       ===============                                       iSoft on 21/04
                                                                       HISTORY                                               22/04 - iSoft provided
                                                                       ===============                                       timescales. Trust to
                                                                       04/04/05 - Claire is working on this. DNA             determine way forward
                                                                       letters issue being looked at…awaiting                25/04 - Trust currently looking
                                                                       resolution. iSOFT are investigating and will          into go-live end of
                                                                       report back to site week commencing 4/4/5.            week/earlier next week
                                                                       11/04 - Addenbrookes have placed a change             without fix & accept full
                                                                       to design to iSoft via Gaynor. JH to chase fix        solution later
                                                                       date availability.                                    26/04 - signing of R2 contract
                                                                       18/04 - Fix avail on 20/04/05.                        has caused revoke in
                                                                                                                             development resource for full
                                                                                                                             solution previously offered &
                                                                                                                             not avil until R2.
                                                                                                                             28/04 - iSoft/Addenbrookes to
                                                                                                                             hold internal meeting to
                                                                                                                             determine if quick fix
                                                                                                                             acceptable and feasible.
                                                                                                                             29/04 - iSoft to have quick fix
                                                                                                                             avail by 12/05/05.
                                                                                                                             09/05 - still on track
                                                                                                                             16/05 - the fix was delivered
                                                                                                                             on 12/05/05. Requires
                                                                                                                             testing.
                                                                                                                             25/05 - Trust now have build
                                                                                                                             4 and are happy with new
                                                                                                                             functionality.
System     Issue ID    Site/ID   Author(s)    Date       ISOFT ID(s)   Description                                           Resolution Actions
                                                          and NPfIT
                                                        Service Desk
                                                            ID(s)
iExpress     15       Addenbro Alys Turner   4/4/2005                  DNA letters                                           19/04 - Trust were not fully
                        okes                                           As currently all the DNA letter fields for any pre-   informed of quick fix and
                                                                       existing clinic are filled already (and are too       requested timescales for full
                                                                       few for what is currently required for some           letter solution. iSoft therefore
                                                                       clinics), is there anyway that additional fields      stopped work on quick fix.
                                                                       can be added for DNA letters as we are adding         20/04 - Timescales due from
                                                                       the additional appt types for C&B?                    iSoft on 21/04
                                                                                                                             22/04 - iSoft provided
                                                                       ===============                                       timescales. Trust to
                                                                       HISTORY                                               determine way forward
                                                                       ===============                                       25/04 - Trust currently looking
                                                                       04/04/05 iSOFT have not been unable to                into go-live end of
                                                                       contact Helen Edwards due to her availability.        week/earlier next week
                                                                       04/04/05 - Alys to discuss with Helen Edwards         without fix and accept full
                                                                       05/04/05.                                             solution later
                                                                       11/04 - Addenbrookes have placed a change             26/04 - signing of R2 contract
                                                                       to design to iSoft via Gaynor. JH to chase fix        has caused revoke in
                                                                       date availability.                                    development resource for full
                                                                       18/04 - Fix avail on 20/04/05.                        solution previously offered &
                                                                                                                             not avil until R2.
                                                                                                                             28/04 - iSoft/Addenbrookes to
                                                                                                                             hold internal meeting to
                                                                                                                             determine if quick fix
                                                                                                                             acceptable and feasible.
                                                                                                                             29/04 - iSoft to have quick fix
                                                                                                                             avail by 12/05/05.
                                                                                                                             09/05 - still on track
                                                                                                                             16/05 - the fix was delivered
                                                                                                                             on 12/05/05. Requires testing

                                                                                                                             25/05 - Trust now have build
                                                                                                                             4 and are happy with new
                                                                                                                             functionality.
System     Issue ID    Site/ID   Author(s)    Date       ISOFT ID(s)   Description                                   Resolution Actions
                                                          and NPfIT
                                                        Service Desk
                                                            ID(s)
iExpress     16       Addenbro Alys Turner   4/4/2005                  Slot harvesting problems                      04/04/05 - iSOFT are
                        okes                                           Clinic templates – Currently no SATURDAY on   investigating.
                                                                       WEDNESDAY slots are showing for GMTS          Pre 11/04 - Resolution of SIT
                                                                       clinic.                                       issues allowed Wednesday
                                                                                                                     slots to be displayed.
                                                                                                                     11/04 - needed to use
                                                                                                                     advanced features option to
                                                                                                                     request Saturday
                                                                                                                     appointments to be
                                                                                                                     displayed. Issue now closed.
System     Issue ID    Site/ID   Author(s)    Date       ISOFT ID(s)   Description                                       Resolution Actions
                                                          and NPfIT
                                                        Service Desk
                                                            ID(s)
Iexpress     17       Addenbro Alys Turner   4/4/2005                  Consent field                                     04/04/05 - Alys Turner to
                        okes                                           Currently appears in PAS but does not relate to   check with Addenbrookes
                                                                       any information from C&B at this stage. Is it     what default they wish to use
                                                                       possible to use 'Yes' as a default field value?   and provide to iSoft.
                                                                                                                         18/04 - to check with Alys as
                                                                                                                         this no longer present on
                                                                                                                         Addenbrookes log.
                                                                                                                         21/04 - Alys to request from
                                                                                                                         iSoft. Gaynor to determine if
                                                                                                                         mandatory field and if not
                                                                                                                         then fix possible.
                                                                                                                         25/04 - Following Richard
                                                                                                                         Corbridge service
                                                                                                                         management meeting. Only
                                                                                                                         show-stopping issue should
                                                                                                                         be present in this log.
                                                                                                                         Therefore this is closed to be
                                                                                                                         co-ordinated between Trust
                                                                                                                         and iSoft.
System     Issue ID    Site/ID   Author(s)    Date       ISOFT ID(s)   Description                                    Resolution Actions
                                                          and NPfIT
                                                        Service Desk
                                                            ID(s)
iExpress     19       Addenbro Alys Turner   4/4/2005                  Test patients on live system cannot be removed 04/04/05 - Alys Turner - iSoft
                        okes                                                                                          advised that this is
                                                                                                                      achievable using the MERGE
                                                                                                                      task and then entering
                                                                                                                      DELETE and the CRN of the
                                                                                                                      patient the user wishes to
                                                                                                                      delete.
                                                                                                                      04/04/05 - This has been
                                                                                                                      tested and it only works for
                                                                                                                      patients now associated with
                                                                                                                      C&B appmts. C&B appmts
                                                                                                                      can be canxd but are not
                                                                                                                      totally removed and therefore
                                                                                                                      unable to cancel the test
                                                                                                                      patient.
                                                                                                                      11/04 - iSoft are looking into
                                                                                                                      issue. May be able to use test
                                                                                                                      patient in live that currently
                                                                                                                      exist
                                                                                                                      18/04 - David Geary to sort
                                                                                                                      out.
                                                                                                                      25/04 - Following Richard
                                                                                                                      Corbridge service
                                                                                                                      management meeting. Only
                                                                                                                      show-stopping issue should
                                                                                                                      be present in this log.
                                                                                                                      Therefore this is closed to be
                                                                                                                      co-ordinated between Trust
                                                                                                                      and iSoft.
System     Issue ID    Site/ID   Author(s)    Date       ISOFT ID(s)   Description                                        Resolution Actions
                                                          and NPfIT
                                                        Service Desk
                                                            ID(s)
Iexpress     20       Addenbro Alys Turner   4/4/2005                  Demographic changes cause new hospital             11/04 - CW to contact Alys to
                        okes                                           record                                             determine if different from
                                                                       Raised to iSOFT (supposed to have been             existing processes/problems.
                                                                       fixed.) Issue relates to NSTS tracing service      11/04 - Alys confirmed that
                                                                       timings in LIVE account vs. QA account.            although problem previously
                                                                       Tracing only occurs monthly - so need to work      existed this was resolved by
                                                                       out likely scenarios based on this timing, as      creating a new record. This
                                                                       QA testing may not be truly representative of      can no longer be part of the
                                                                       live scenarios. Plan to increase NSTS tracings     process as its now
                                                                       to weekly rather than monthly. Also, address       automated. Need processes
                                                                       data quality issues with NPfIT re: PDS data        in place to trace for any
                                                                       (Alys). Also, Mike to address NHS numbers          duplicate entries created and
                                                                       with spaces (see note 33) and ascertain if it is   to merge record in PAS if this
                                                                       possible to remove NHS numbers for UP/X            occurs.
                                                                       registrations, etc. Irene to see if Regina can     18/04 - iSoft to ask David
                                                                       exclude UP/X registrations from the NSTS           Geary to confirm current trust
                                                                       trace. Need further discussion about               prespective as anyone
                                                                       processes for go-live - Nickie/Bill/Alys/Sue.      agreeing to use C&B are also
                                                                                                                          agreeing to allow information
                                                                                                                          sharing.
                                                                                                                          25/04 - Following Richard
                                                                                                                          Corbridge service
                                                                                                                          management meeting. Only
                                                                                                                          show-stopping issue should
                                                                                                                          be present in this log.
                                                                                                                          Therefore this is closed to be
                                                                                                                          co-ordinated between Trust
                                                                                                                          and iSoft.
System     Issue ID    Site/ID   Author(s)   Date       ISOFT ID(s)   Description                                   Resolution Actions
                                                         and NPfIT
                                                       Service Desk
                                                           ID(s)
Iexpress     21       Addenbro Alys Turner 4/11/2005                  Message Size Restriction. Service Id 108806   11/04 - by reducing the
                        okes                                                                                        message size the message
                                                                                                                    was not rejected.
                                                                                                                    18/04 - BT set the message
                                                                                                                    size too low and currently
                                                                                                                    with BT to amend. This is not
                                                                                                                    a short term issue as
                                                                                                                    bookings will not initially
                                                                                                                    cause a large message size.

                                                                                                                    22/04 - Currently with BT.
                                                                                                                    CW to discuss whether this
                                                                                                                    needs completing before go-
                                                                                                                    live with Ben.
                                                                                                                    14/06 - This is an issue that
                                                                                                                    was resolved by BT prior to
                                                                                                                    go-live and therefore should
                                                                                                                    have been previously closed.
System     Issue ID    Site/ID   Author(s)   Date       ISOFT ID(s)   Description                                       Resolution Actions
                                                         and NPfIT
                                                       Service Desk
                                                           ID(s)
Iexpress     22       Addenbro Alys Turner 4/11/2005                  Cancellation - when systems are down              11/04 - Andrew to provide
                        okes                                          Need to find out what happens when one / both     explanation to Trust.
                                                                      systems are down. Is there a queue that will      18/04 - PM to find out status
                                                                      catch up?                                         from Debbie Morgan and
                                                                                                                        determine if Trust are happy
                                                                                                                        that sufficient info has been
                                                                                                                        received to close issue.
                                                                                                                        25/04 - Following Richard
                                                                                                                        Corbridge service
                                                                                                                        management meeting. Only
                                                                                                                        show-stopping issue should
                                                                                                                        be present in this log.
                                                                                                                        Therefore this is closed to be
                                                                                                                        co-ordinated between Trust
                                                                                                                        and iSoft.

Iexpress     23       Addenbro Alys Turner 4/11/2005                  Apmt confirmation letter printing. Intermittent   11/04 - Claire Anderson
                        okes                                          printing of error messages or form leeter         aware for fixing at iSoft.
                                                                      details after booking letter is printed.          11/04 - JH to chase progress
                                                                                                                        with Gaynor.
                                                                                                                        14/04 - Alys confirmed issue
                                                                                                                        solved. Problem arose due to
                                                                                                                        British Summer Time conflict
                                                                                                                        in systems.
                                                                                                                        18/04 - Confirmed issue can
                                                                                                                        be closed.
System     Issue ID   Site/ID   Author(s)     Date       ISOFT ID(s)   Description                                      Resolution Actions
                                                          and NPfIT
                                                        Service Desk
                                                            ID(s)
Clinicom     24       General    Jenny      4/11/2005                  Vanilla approach for casenote numbering not      25/04 - Started testing last
                                 Hughes                                well received by Trusts                          Thurs. 3 sites; St Georges
                                                                                                                        (intermittent success),
                                                                       ===============                                  Salford (most problems),
                                                                       HISTORY                                          Leicester (good response
                                                                       ===============                                  even with more complicated
                                                                       11/04 - JH to obtain issues from Trusts          setup). Internal iSoft meeting
                                                                       11/04 - CW to organise status meeting.           on 05/05 to determine way
                                                                       18/04 - Received notification, via               forward.
                                                                       P.Cambouroupolis, that Kent & Medway have 09/05 - Project specialists to
                                                                       issues with approach. PC emailed current         provide initial survey after
                                                                       status.                                          kick-off meeting held.
                                                                       18/04 - iSoft to hold internal meeting           Generic fix not feasible and
                                                                       19/04 to discuss issue and potentially include   trust treated on individual
                                                                       more detail and scenarios. Will provide update. basis.
                                                                                                                        16/05 - iSoft are now to
                                                                       20/04 - iSoft have a proposal to fix the issue.  individually assess each
                                                                       They are to use probably Leicester to test the   Trust during kick-off meeting.
                                                                       theory. If theory doesn't work then will need to Therefore each Trust will
                                                                       use vanilla approach anf fix at later date to    raise issue if required. This
                                                                       maintain deployment timescales. Estimate         generic issue is now
                                                                       2wks to test.                                    considered closed.
System     Issue ID   Site/ID   Author(s)      Date       ISOFT ID(s)   Description                                   Resolution Actions
                                                           and NPfIT
                                                         Service Desk
                                                             ID(s)
Clinicom     25        IOW      Nick Fitch   4/13/2005                  Waiting list suspension                       14/04 - IOW use the free text
                                                                        Free text field is optional and needs to be   field to analyse information.
                                                                        mandatory.                                    iSoft originally had field as
                                                                                                                      mandatory and was flagged
                                                                                                                      by other Trusts as a bug in
                                                                                                                      system. iSoft agreed to fix to
                                                                                                                      keep consistent with other
                                                                                                                      free text fields across
                                                                                                                      Clinicom systems. iSoft have
                                                                                                                      previously agreed to make
                                                                                                                      free text field configurable at
                                                                                                                      install in Release 2.
                                                                                                                      15/04 - Peter
                                                                                                                      Cambouropoulos confirmed
                                                                                                                      that IOW would accept
                                                                                                                      change subject to pending fix.

                                                                                                                      15/04 - Provided current
                                                                                                                      status email to Nick Fitch.
                                                                                                                      18/04 - This is a discussion
                                                                                                                      required between iSoft and
                                                                                                                      the Trust. It is not a C&B
                                                                                                                      issue and has therefore been
                                                                                                                      closed.
System     Issue ID   Site/ID   Author(s)     Date       ISOFT ID(s)   Description                                      Resolution Actions
                                                          and NPfIT
                                                        Service Desk
                                                             ID(s)
Clinicom     26        IOW      Rosemary    4/15/2005       41975      Decision to refer date field is populated when   05/05 - currently with IOW to
                                   Holt                                this should not be possible as the masterfile    confirm issue may be closed
                                                                       control is set to NO for this field              06/05 - Rosemary. Still
                                                                       ===============                                  asking questions. How will
                                                                       HISTORY                                          this be fixed in Version 2
                                                                       ===============                                  when the GP system / C&B
                                                                       18/04 - iSoft believe this is a mandatory item   system do not hold a decision
                                                                       otherwise it could be left blank. Sharron        to refer field?
                                                                       (product specialist) to contact Rosemary to       In meantime manual process
                                                                       obtain more information.                         in hand to resolve for go-live
                                                                       25/04 - JH to chase Sharron                      09/05 - Pending closure as
                                                                       04/05 - JH confirmed decision to refer date is   this is not show stopper.
                                                                       passed from CAB in                               Confirmation from Rosemary
                                                                       release 2 and mandatory, this would override     required.
                                                                       any local settings, iSoft                        25/05 - Rosemary confirmed
                                                                       would therefore not make any changes to take     closure
                                                                       note of the install option C1198.

Clinicom     27        IOW      Rosemary    4/15/2005      41976       Use of EBS in the comments field instead of      25/04 - Following Richard
                                   Holt                                CAB to maintain consistency in the messages      Corbridge service
                                                                                                                        management meeting. Only
                                                                                                                        show-stopping issue should
                                                                                                                        be present in this log.
                                                                                                                        Therefore this is closed to be
                                                                                                                        co-ordinated between Trust
                                                                                                                        and iSoft.
System     Issue ID   Site/ID   Author(s)     Date       ISOFT ID(s)   Description                                      Resolution Actions
                                                          and NPfIT
                                                        Service Desk
                                                            ID(s)
Clinicom     28       Kent &     Janey      4/18/2005                  Isoft Upgrade Testing - OPD and Waiting List     18/04 - PC to clarify issue.
                      Medway    Thomas                                 still to test DSCN 07/2003 - Reasonableness      25/04 - CW to obtain update
                                                                       check. Until complete information team are       from PC.
                                                                       unable to start checking back end data on test   05/05 - Confirmation received
                                                                       patients.                                        from Janey Thomas that the
                                                                                                                        issue may be closed as this is
                                                                                                                        not C&B related.

Clinicom     29       Kent &     Janey      4/18/2005      40225       System only allowing V2 of Casenotes to be       18/04 - Steve Hickmott is
                      Medway    Thomas                                 registered, V3 gives error message               chasing
                                                                                                                        18/04 - Isoft believe that this
                                                                                                                        relates to casenote
                                                                                                                        numbering and v2 is scenario
                                                                                                                        2. Project specialist to contact
                                                                                                                        EKNT to clarify.
                                                                                                                        25/04 - JH to check with Bob
                                                                                                                        (prod. Spec) and provide
                                                                                                                        update.
                                                                                                                        05/05 - Confirmation received
                                                                                                                        from Janey Thomas that the
                                                                                                                        issue may be closed as this is
                                                                                                                        not C&B related.
System     Issue ID   Site/ID   Author(s)     Date       ISOFT ID(s)   Description                                      Resolution Actions
                                                          and NPfIT
                                                        Service Desk
                                                             ID(s)
Clinicom     30       Kent &     Janey      4/18/2005       40988      System not dealing with suspended patients       18/04 - Fix avail and needs
                      Medway    Thomas                                 who are given a pre-admission which is           testing by WL office
                                                                       subsequnbetly cancelled, correctly               25/04 - CW to obtain update
                                                                                                                        from Janey
                                                                                                                        05/05 - Confirmation received
                                                                                                                        from Janey Thomas that the
                                                                                                                        issue may be closed as this is
                                                                                                                        not C&B related.

Clinicom     31       Kent &     Janey      4/18/2005      41086       System not dealing with patients who are         18/04 - Isoft have suggested
                      Medway    Thomas                                 added to Waiting List, suspended, re-instated,   that we fill this in manually
                                                                       TCI'd, admitted and dicharged untreated and      although this is unacceptable
                                                                       returned to Waiting List. EKHT are not happy     with EKHT.
                                                                       with the fact that the new Waiting List entry    18/04 - Project specialist to
                                                                       does not show number of days patient is on       contact EKNT to clarify.
                                                                       suspension                                       25/04 - JH to check with Bob
                                                                                                                        (prod. Spec) and provide
                                                                                                                        update.
                                                                                                                        05/05 - Confirmation received
                                                                                                                        from Janey Thomas that the
                                                                                                                        issue may be closed as this is
                                                                                                                        not C&B related.
System     Issue ID    Site/ID   Author(s)   Date       ISOFT ID(s)   Description                                        Resolution Actions
                                                         and NPfIT
                                                       Service Desk
                                                           ID(s)
Iexpress     32       Addenbro Alys Turner 4/19/2005                  Remove last action functionality.              19/04 - iSoft to discuss with
                        okes                                          CAB bookings/canx/DNA - not able to be         development team
                                                                      removed as per current functionality, in order 25/04 - Following Richard
                                                                      that CAB and HISS remain in sync (as no        Corbridge service
                                                                      message would go back from HISS to CAB if R    management meeting. Only
                                                                      was used). Would it be possible to have        show-stopping issue should
                                                                                                                     be present in this log.
                                                                      functionality for high level user? Would also be
                                                                      needed to perform merges to remove             Therefore this is closed to be
                                                                      duplicates.                                    co-ordinated between Trust
                                                                                                                     and iSoft.
Iexpress     33       Addenbro Alys Turner 4/19/2005                  WTL entry remains active when DNA is           20/04 - iSoft to investigate
                        okes                                          initiated - as no option to remove from WTL    25/04 - Following Richard
                                                                      When DNA is made for a non-CAB patient the Corbridge service
                                                                      question is asked whether or not to remove the management meeting. Only
                                                                      patient from WTL. NOT asked for CAB DNA.       show-stopping issue should
                                                                      Why?                                           be present in this log.
                                                                                                                     Therefore this is closed to be
                                                                                                                     co-ordinated between Trust
                                                                                                                     and iSoft.
System     Issue ID   Site/ID   Author(s)     Date       ISOFT ID(s)   Description                                        Resolution Actions
                                                          and NPfIT
                                                        Service Desk
                                                             ID(s)
Clinicom     34        IOW      Rosemary    4/21/2005       42825      GP Practice unable to book into published          25/04 - IOW using old test
                                   Holt                                dates/times. Error message in C&B is the           patient with invalid GP. 2
                                                                       standard „timeslot not available‟. In the clinic   issues in 1.
                                                                       templates in one of the two services published     25/04 - Clinic template
                                                                       the CAB column in CEQ remains blank                amendment caused
                                                                       although templates / DOS etc look fine and         cancellation messages to be
                                                                       dates were displayed in C&B, the second            sent for for all patients
                                                                       service maintains the Y in the CAB column          involved. This has been seen
                                                                                                                          as a bug by iSoft and
                                                                                                                          requires fixing.
                                                                                                                          04/05 - JH agreed with IOW
                                                                                                                          on conf call to close issue.
                                                                                                                          05/05 - CW sent email to
                                                                                                                          Rosemary requesting
                                                                                                                          confirmation of closure
                                                                                                                          06/05 - Rosemary confirmed
                                                                                                                          this may be closed.
System     Issue ID   Site/ID   Author(s)     Date       ISOFT ID(s)   Description                                       Resolution Actions
                                                          and NPfIT
                                                        Service Desk
                                                             ID(s)
Clinicom     35        IOW      Rosemary    4/27/2005       43906      Address change flaw:                              13/06 - working on a patch. If
                                   Holt                                Patient on PAS with „old‟ address is updated      IO A1129 "Is extended
                                                                       via C&B. Function Maintain Address History –      version of patients usual
                                                                       MAH looks OK However in the Patient Master        address installed?" is on then
                                                                       Index screen the extended address box top         the incoming CAB address
                                                                       half retains previous address whilst bottom box   will update the 5 line
                                                                       and main screen display updated address.          extended address if different.
                                                                       Patient letters would use the top box address     Also the 4 line address will
                                                                       ie previous address.                              only be updated if the
                                                                       04/05 - JH. With Business Analysis for            postcode has changed
                                                                       clarification.                                    14/06 - IOW - ongoing.
                                                                       06/05 - Rosemary. Printed letter showing the      25/07 - Requested updated
                                                                       'wrong' address. Short term solution is not to    from IOW
                                                                       use the extended address field in patient         25/07 - PC - fix in place.
                                                                       letters & institute processes to update the       Currently on monitor
                                                                       patient record manually, but this needs to be     12/09 - CW to request update
                                                                       resolved asap.                                    from IOW
                                                                       09/05 - Sharron has discussed with IOW. JH to     26/09 - Trust update
                                                                       chase outcome from Sharron.                       requested
                                                                       16/05 - IOW have agreed to install workaround     27/09 - IOW - remains on
                                                                       to go-live.                                       monitor.Awaiting appropriate
                                                                       25/05 - IOW - ongoing.                            patient thru system
                                                                       25/05 - JH to chase                               31/10 - IOW have closed the
                                                                                                                         issue on the iSoft helpdesk
System     Issue ID   Site/ID   Author(s)     Date       ISOFT ID(s)   Description                                        Resolution Actions
                                                          and NPfIT
                                                        Service Desk
                                                             ID(s)
Clinicom     36        IOW      Rosemary    4/27/2005       43914      Open OP REG Episode created on 22/04/05            14/06 - IOW - ongoing.
                                   Holt                                with Referral Date as 22/04/05 which had x 2
                                                                       appointments linked to it and both were
                                                                       cancelled. On 26/04/05 a further appointment
                                                                       was made via C&B which resulted in the
                                                                       Referral Date being changed from 22/04/05 to
                                                                       26/04/05 this should not happen.

Clinicom     37        IOW      Rosemary    4/27/2005      43919       I am unable to revise the episodic casenote        25/07 - Requested updated
                                   Holt                                number from the GP number in order to create       from IOW
                                                                       and assign the episode to a relevant IW
                                                                       casenote number.
Clinicom     38        IOW      Rosemary    4/29/2005      44210       Reclaim period does not appear to be working       25/07 - PC - fix in place.
                                   Holt                                correctly. Clinic slots are available within C&B   Currently on monitor
                                                                       that should be excluded by the reclaim period
                                                                       Install Option and the Clinic Code Masterfile
                                                                       field control.
Clinicom     39        IOW      Rosemary    4/27/2005    NPfIT 6779    PCs and Laptop „froze‟ error message „system       12/09 - CW to request update
                                   Holt                                unavailable‟ – had to shut down computers to       from IOW
                                                                       reboot.
Clinicom     41       Kent &      Janey     5/5/2005                   Casenote numbering                                 26/09 - Trust update
                      Medway     Thomas                                                                                   requested
System     Issue ID   Site/ID   Author(s)    Date       ISOFT ID(s)   Description                                     Resolution Actions
                                                         and NPfIT
                                                       Service Desk
                                                            ID(s)
Clinicom     42        IOW      Rosemary    5/9/2005       51078      If a patient is recorded on PAS as having died 27/09 - IOW - remains on
                                   Holt                               there is automatic cancellation and closure of   monitor.Awaiting appropriate
                                                                      all OP appointments and episodes. The            patient thru system
                                                                      cancellation generates a message back to
                                                                      C&B without a reason for cancellation, this is a
                                                                      risk as BMS will be following up inappropriately
                                                                      with the patient after 7 days. Recording of the
                                                                      death could be done by any number of Trust
                                                                      staff – many of which will not be involved with
                                                                      OP and not have access to C&B so the
                                                                      solution needs to be electronic. Cancellation
                                                                      messages coming into the Trust have a reason
                                                                      attached, why not outbound messages too?
System     Issue ID   Site/ID   Author(s)     Date       ISOFT ID(s)   Description                                      Resolution Actions
                                                          and NPfIT
                                                        Service Desk
                                                            ID(s)
Clinicom     44        IOW      Rosemary    5/18/2005       52225      X2 booking received to matched patients          31/10 - IOW have closed the
                                   Holt                   NPfIT 8998   including addresses. The inbound messaging       issue on the iSoft helpdesk
                                                                       has „refreshed‟ the addresses and converted
                                                                       them from the System standard, as agreed
                                                                       between the Trusts on our System, from
                                                                       Upper/Lower case to Block capitals

                                                                       ================================
                                                                       25/05 - IOW - ongoing - appears to be C&B
                                                                       inbound messaging overriding PAS/Capscan
                                                                       functionality.
                                                                       14/06 - as per design. PDS data is masterfile
                                                                       and therefore overrides PAS data. Requested
                                                                       closure from IOW.
                                                                       14/06 - IOW - Release 2 has a 'fix' in it to
                                                                       prevent matching addresses to be revised or
                                                                       changed. Awaiting to fix.
                                                                       27/06 - The format is taken from PDS. CAB v1
                                                                       of CAB, currently installed, replaces all
                                                                       addresses, whereas v2, when available, will
                                                                       only replace addresses when the incoming
                                                                       PDS serial number is different i.e will only
                                                                       apply to only address changes or additions
                                                                       19/07 - now linked to Leicester issue 01/08 -
                                                                       PDS fix about to be tested by Leicester. PC to
                                                                       contact IOW to explain PDS fix although this
                                                                       wil not address the capitals situation.
System     Issue ID   Site/ID   Author(s)     Date      ISOFT ID(s)    Description                                       Resolution Actions
                                                         and NPfIT
                                                       Service Desk
                                                            ID(s)
Clinicom     45        IOW      Rosemary    5/18/2005    52139 - AE    There are 2 similar numbering issues on the       20/05 - We believe that the
                                   Holt                numbering &     System following the RSM build, they are listed   Isle of Wight baby number
                                                       52232 - IOW     separately because they are linked to the         issue and the AE numbering
                                                      Baby numbering   processing of baby records from 2 different       problem may have been
                                                                       interfaced Maternity Systems, one on the          resolved, these are being
                                                                       Island, the other in Portsmouth.                  monitored at present.
                                                                                                                         25/05 - IOW 52232 ongoing
                                                                                                                         25/05 - IOW 52139 believed
                                                                                                                         to be fixed but still need
                                                                                                                         'errored' records corrected.
                                                                                                                         14/06 - Requested update
                                                                                                                         from IOW to determine
                                                                                                                         whether issue remains
                                                                                                                         outstanding
                                                                                                                         14/06 - IOW - Fix at Trust.
                                                                                                                         Baby numbers are on monitor

                                                                                                                         25/07 - Requested updated
                                                                                                                         from IOW
                                                                                                                         01/08 - PC confirmed closure
System     Issue ID   Site/ID   Author(s)     Date       ISOFT ID(s)   Description                                   Resolution Actions
                                                          and NPfIT
                                                        Service Desk
                                                             ID(s)
Clinicom     46        IOW      Rosemary    5/18/2005       52004      Customised barcode labels on the Island and   20/05 - Barcode labels are
                                   Holt                                at Portsmouth have the barcodes out of        still printing out of sync and
                                                                       alignment, and on the Island the label had    causing a feed of a part blank
                                                                       reverted to an earlier format (not used for   sheet
                                                                       about 18 months)                              23/05 - With Rafiq
                                                                                                                     25/05 - IOW - still have a
                                                                                                                     page throw
                                                                                                                     25/05 - JH to chase
                                                                                                                     13/06 - currently with IOW to
                                                                                                                     test
                                                                                                                     25/07 - Requested updated
                                                                                                                     from IOW
                                                                                                                     25/07 - PC - IOW confirmed
                                                                                                                     that incident may be closed.
System     Issue ID    Site/ID    Author(s)     Date       ISOFT ID(s)   Description                                    Resolution Actions
                                                            and NPfIT
                                                          Service Desk
                                                               ID(s)
Clinicom     47         IOW       Rosemary    5/17/2005       52396      PAS Number is printing on the AE customised    20/05 - The number issue
                                     Holt                                Cas Card instead of the „plain‟ IW number.     that is still ongoing relates to
                                                                                                                        the assignment of the IW
                                                                                                                        casenote numbers. Example:
                                                                                                                          Patient A is registered and
                                                                                                                        assigned a plain IW number
                                                                                                                        eg IW123456 but none with a
                                                                                                                        suffix for casenote use -
                                                                                                                        patient B is then registered
                                                                                                                        but is not being assigned a
                                                                                                                        plain IW number but the IW
                                                                                                                        GA number is being linked to
                                                                                                                        the previous patient's plain
                                                                                                                        number ie IW123456GA.
                                                                                                                        25/05 - Fix avail
                                                                                                                        25/05 - IOW - monitoring
                                                                                                                        14/06 - requested closure
                                                                                                                        from IOW
                                                                                                                        14/06 - IOW - this has been
                                                                                                                        on monitor since 19/05
                                                                                                                        without further incidents
                                                                                                                        reported. Therefore closed
                                                                                                                        Today.


Clinicom     50       Portsmout    Jenny      5/23/2005      51909       The Discharge Summary produced from PAS        25/5 - Rafiq currently
                          h        Bennett                               is also having the wrong casenote number       investigating
                                                                         assigned to the documentation. The patient     13/06 - This is not a CAB
                                                                         has a J number attached to the episode, but    issue. Requested closure
                                                                         the system is allocating the Q number to the   from IOW
                                                                         printout                                       14/06 - IOW - confirmed as
                                                                                                                        closed
System    Issue ID   Site/ID   Author(s)   Date      ISOFT ID(s)   Description                                    Resolution Actions
                                                      and NPfIT
                                                    Service Desk
                                                         ID(s)
Cinicom     51        IOW        Peter  5/24/2005       53051      Details unknown. Potentially serious for IOW   25/05 - Rafiq talking to IOW
                               Cambouro                                                                           Today. Fix back with IOW
                                                                                                                  (Change made to select
                                polous                                                                            changenote).
                                                                                                                  14/06 - Requested closure
                                                                                                                  from IOW
                                                                                                                  14/06 - IOW - confirmed as
                                                                                                                  closed.
System     Issue ID    Site/ID    Author(s)    Date       ISOFT ID(s) Description                                            Resolution Actions
                                                           and NPfIT
                                                         Service Desk
                                                             ID(s)
Clinicom     53       Leicester    Ranjit     6/6/2005   53352 / 092596 Changed test patient address and title in the        15/08 - JH to chase PMurphy.
                                  Makwana                               PAS. Made a further booking via CaB.
                                                                        CaB should‟ve overwritten the address and title      25/08 - compliance team
                                                                        on the PAS but didn‟t!                               have confirmed that iSoft are
                                                                        ================                                     in sandpit to test. If all
                                                                        13/06 - spine not over writing the PAS               successful then TATD should
                                                                        information on 2nd+ subsequent bookings is a         be completed early next
                                                                        setting within Clinicom that only allows CAB to      week.
                                                                        write details to Clinicom once a day. Isoft          31/08 - DS - informed that
                                                                        investigating if possible to turn this setting off   iSoft are now to complete
                                                                        PDS address will always be master but iSoft          testing by end of week. TATD
                                                                        aim to check other fields line by line. If PDS       estimated complete by
                                                                        doesn't have value + PAS does then will keep         07/09/05.
                                                                        PAS value. If in PDS then this will be master        05/09 - iSoft testing remains
                                                                        again.                                               outstanding. Current estimate
                                                                        27/06 - iSoft have now confirmed inclusion in        now Tuesday/Wednesday.
                                                                        version 2 timescales.                                Compliance team will be able
                                                                        29/06 - now able to include work as release 1        to turn TATD around within
                                                                        patch. Internal testing this week, with              the day.
                                                                        document issued early next week and                  12/09 - JH to chase
                                                                        availability by end of next week.                    14/09 - iSoft provided testing
                                                                        11/07 - documentation is now at draft but not        documentation to compliance
                                                                        yet released for review to Trust.                    team afternoon. NHS CfH
                                                                        22/07 - documentation sent to Trust and patch        unable to obtain necessary
                                                                        available subject to confirmation of completion      signatures as agreed with
                                                                        of other patch releases.                             Trust within 1 day turnaround.
                                                                        27/07 - Patch available to test. Trust are in a      15/09 - only achieved to
                                                                        position to accept. CW to ensure sandpit             obtain signatures for TATD
                                                                        available. Confirmed iSoft already have access       by 15:00. iSoft informed and
                                                                        to sandpit. 02/08 - David Stiff currently looking    Leicester were provided
                                                                        at PDS interaction doc and will reconfirm 3/8.       patch ready for overnight slot
                                                                        Propose iSoft self certificate.                      poll.
                                                                        10/08 - compliance team have confirmed self          23/09 - testing throughout
System     Issue ID   Site/ID   Author(s)     Date       ISOFT ID(s)   Description                                     Resolution Actions
                                                          and NPfIT
                                                        Service Desk
                                                            ID(s)
Clinicom     54       Kent &                6/13/2005        N/A       No GP available to perform end-to-end testing   13/06 - Trusts end to end
                      Medway                                                                                           testing and roll out is
                                                                                                                       dependent upon their Vision
                                                                                                                       completion date scheduled
                                                                                                                       for 1st July. This being the
                                                                                                                       case the provisional date for
                                                                                                                       the end-to-end testing with
                                                                                                                       Sturry Surgery and Hawkinge
                                                                                                                       Surgery would be 4th July for
                                                                                                                       a two week period, and "go-
                                                                                                                       live" on 18th July.
                                                                                                                       04/07 - PC to contact Trust to
                                                                                                                       highlight option of web-based
                                                                                                                       referrer testing.
                                                                                                                       14/07 - Requested Nesta
                                                                                                                       Cook to discuss and highlight
                                                                                                                       web-based referrer will
                                                                                                                       provide adequate testing to
                                                                                                                       achieve go-live.
                                                                                                                       21/07 - NC - EKent don't
                                                                                                                       believe they will be able to
                                                                                                                       test GP end-to-end once in
                                                                                                                       live using test patients. CW to
                                                                                                                       contact Trust to discuss
                                                                                                                       issues further.
System     Issue ID   Site/ID   Author(s)     Date       ISOFT ID(s)   Description                                   Resolution Actions
                                                          and NPfIT
                                                        Service Desk
                                                            ID(s)
Clinicom     55       Hull &     Jenny      6/20/2005         ?        Multiple PartyIDs causing deployment issues   20/06 - informed Tom Milligan
                      East       Hughes                                                                              sorting out.
                      Yorks                                                                                          20/06 - Spoke to Tom who
                                                                                                                     informs me that Sue Hughes
                                                                                                                     is taking control.
                                                                                                                     22/06 - CW - informed iSoft
                                                                                                                     to notify EPR team which
                                                                                                                     PartyID and binding to use
                                                                                                                     and they will remove
                                                                                                                     additional ID.
                                                                                                                     22/06 - Rene Moremon -
                                                                                                                     indicated that Tom was
                                                                                                                     dealing with issue and
                                                                                                                     therefore would like to hold
                                                                                                                     fire until confirmed OK.
                                                                                                                     23/06 - Tom on leaving until
                                                                                                                     4/7. Spoke to Sue Hughes
                                                                                                                     and needs to discuss further
                                                                                                                     before detailing way forward.
                                                                                                                     29/06 - conf calls being held
                                                                                                                     including Trust/isoft/BIM to
                                                                                                                     address issue
                                                                                                                     04/07 - the issue has been
                                                                                                                     overcome by background
                                                                                                                     fixes but is currently unknown
                                                                                                                     if these address the issue
                                                                                                                     longer term.
                                                                                                                     20/07 - issue now resolved
                                                                                                                     and therefore may be closed.
System     Issue ID   Site/ID   Author(s)     Date       ISOFT ID(s)   Description                    Resolution Actions
                                                          and NPfIT
                                                        Service Desk
                                                            ID(s)
Clinicom     56       Kent &     Craig      6/23/2005     NIN 11787    Unable to receive slot polls   23/06 - issue outstanding with
                      Medway     Burton                                                               nat. helpdesk. CW chased.
                                                                                                      Helpdesk will chase ATOS.
                                                                                                      24/06 - CB - No further
                                                                                                      contact from helpdesk.
                                                                                                      27/06 - CW - chased with
                                                                                                      helpdesk. Helpdesk chased
                                                                                                      ATOS. Outcome = ATOS are
                                                                                                      sending slot poll messages.
                                                                                                      Incident details needs
                                                                                                      detailed desc. of problem to
                                                                                                      move forward. iSoft sent
                                                                                                      further details. CW to arrange
                                                                                                      conf call in attempt to turn
                                                                                                      around issue faster. Request
                                                                                                      sent to issue resolution team
                                                                                                      to arrange.
                                                                                                      28/06 - DIR team taken issue
                                                                                                      to resolve. Arranging traces
                                                                                                      and communicating with
                                                                                                      S.Goodinson to resolve.
                                                                                                      01/07 - The Trust made
                                                                                                      firewall changes Today and
                                                                                                      require a manual slot poll to
                                                                                                      prove changes successful.
                                                                                                      DIR team arranging.
                                                                                                      04/07 - Issue now resolved.
System     Issue ID    Site/ID   Author(s)     Date       ISOFT ID(s)   Description                                  Resolution Actions
                                                           and NPfIT
                                                         Service Desk
                                                             ID(s)
Clinicom     57        Royal      Jenny      6/27/2005         ?        Official sign-off of version 11.2 required   27/06 - iSoft require official
                      Brompton    Hughes                                                                             sign off of version 11.2 before
                                                                                                                     being able to deploy CAB
                                                                                                                     compliant version. Trust want
                                                                                                                     patch (specific to Rbrompton)
                                                                                                                     before accepting 12.2. The
                                                                                                                     patch is not C&B related.
                                                                                                                     24/06 - CW - informed Rob
                                                                                                                     Robson.
                                                                                                                     04/07 - iSoft has still not
                                                                                                                     received signoff. They would
                                                                                                                     accept sign off with exception
                                                                                                                     of patch to follow. CW to
                                                                                                                     inform RR.
                                                                                                                     05/07 - RR - confirmed that
                                                                                                                     RBH has now signed v11.2.
System     Issue ID   Site/ID   Author(s)     Date       ISOFT ID(s)   Description       Resolution Actions
                                                          and NPfIT
                                                        Service Desk
                                                            ID(s)
Clinicom     58       Pennine    Mark       6/27/2005         ?        Slot poll issue   27/06 - DIR team responsible
                                 Knight                                                  for resolving issue. Traces
                                                                                         requested and now in
                                                                                         communication with
                                                                                         S.Goodinson to resolve.
                                                                                         01/07 - Trace remains
                                                                                         outstanding with BT. This has
                                                                                         been chased but no further
                                                                                         outcome to date.
                                                                                         04/07 - No trace outcome has
                                                                                         been received from BT. Trust
                                                                                         loosing enthusiasm.
                                                                                         06/07 - Trace received.
                                                                                         Analysis indicates epr
                                                                                         related. Passed onto epr
                                                                                         team for investigation.
                                                                                         Although minor changes
                                                                                         made this would not resolve
                                                                                         issue. Back with DIR team.
                                                                                         07/07 - DIR team discussed
                                                                                         with iSoft. iSoft has checked
                                                                                         certificates and need to
                                                                                         discuss further with BT. BT
                                                                                         issuing new certificates and
                                                                                         will be checked at Pennine
                                                                                         tomorrow.
System     Issue ID   Site/ID   Author(s)    Date       ISOFT ID(s)   Description                Resolution Actions
                                                         and NPfIT
                                                       Service Desk
                                                           ID(s)
Clinicom     59       Hull &      Sue       7/4/2005         ?        Casenote numbering issue   04/07 - JH - assigning Rafiq
                      East       Hughes                                                          to investigate
                      Yorks                                                                      11/07 - Fix with Hull to test.

                                                                                                 18/07 - Fix successful and
                                                                                                 therefore issue may be closed

Clinicom     60       Ipswich      EJ       7/8/2005        ?         Casenote numbering issue   08/07 - during an ESP conf
                                                                                                 call it became apparent that
                                                                                                 Ipswich has come across
                                                                                                 further casenote numbering
                                                                                                 issues that need addressing.

                                                                                                 11/07 - Fix back with Ipswich.

                                                                                                 18/07 - Fix successful and
                                                                                                 therefore issue may be closed

Clinicom     61         St     Chris    7/11/2005           ?         Casenote numbering issue   11/07 - problematic
                      Georges Waterhous                                                          numbering solution. iSoft has
                                                                                                 now replicated Trust setup in
                                   e                                                             Banbury office and working
                                                                                                 towards having a solution.
                                                                                                 18/07 - Patch with Trust to
                                                                                                 test.
                                                                                                 25/07 - CW to ensure that
                                                                                                 further test patients avail to
                                                                                                 Trust as they wish to go-live
                                                                                                 28/07.
                                                                                                 26/07 - Confirmed test
                                                                                                 patients with Trust.
System     Issue ID    Site/ID    Author(s)     Date       ISOFT ID(s)   Description                                      Resolution Actions
                                                            and NPfIT
                                                          Service Desk
                                                              ID(s)
Clinicom     62       Leicester    Ranjit     7/11/2005         ?        cancel & rebook wait times                       11/07 - Leicester have now
                                  Makwana                                A patch is to be made available to allow the     received 2 patches which do
                                                                         trust to calculate wait times based on current   not yet fully address the
                                                                         practices.                                       problem. It was originally
                                                                                                                          thought that the patch also
                                                                                                                          caused knock-on issues. This
                                                                                                                          was later discovered to be
                                                                                                                          coincidental.
                                                                                                                          19/07 - Trust to confirm
                                                                                                                          current CAB functionality
                                                                                                                          before taking revised patch
                                                                                                                          (agreed during last conf call).
                                                                                                                          Confirmation not received as
                                                                                                                          of Today from Trust. On
                                                                                                                          receipt of confirmation
                                                                                                                          revised patch will be given to
                                                                                                                          Trust to test.
                                                                                                                          25/07 - Revised patch avail.
                                                                                                                          JH to contact Trust.
                                                                                                                          26/07 - JH sent patch to
                                                                                                                          Kingston as they have same
                                                                                                                          issue.
                                                                                                                          01/08 - Kingston having
                                                                                                                          problems getting cancel &
                                                                                                                          rebook to work. Liasing with
                                                                                                                          Simon Johnson (Tech Lead).

                                                                                                                          03/08 - JH rang CW.
                                                                                                                          Requested assistance for
                                                                                                                          Trust. CW to contact Simon.
System     Issue ID    Site/ID   Author(s)   Date     ISOFT ID(s)   Description             Resolution Actions
                                                       and NPfIT
                                                     Service Desk
                                                         ID(s)
Clinicom     63       Dartford  Chris    7/12/2005         ?        GP end-to-end testing   11/07 - Trust has slipped go-
                         &     Waterhous                                                    live due to lack of GP system
                      Gravesha                                                              deployments to provide end-
                         m         e                                                        to-end testing. NHS CfH to
                                                                                            communicate with Trust to
                                                                                            emphasise that web-based
                                                                                            referrer testing is adequate to
                                                                                            prove the concept and allow
                                                                                            go-live to continue.
                                                                                            19/07 - CW to request update
                                                                                            from Nesta.
                                                                                            20/07 - CW contacted Nesta
                                                                                            to discuss with Trust
                                                                                            01/08 - The Trust have now
                                                                                            indicated that they will not go-
                                                                                            live with V1 and wait for V2.
                                                                                            This makes this issue
                                                                                            irrelevant.
System     Issue ID   Site/ID   Author(s)     Date       ISOFT ID(s)   Description                                         Resolution Actions
                                                          and NPfIT
                                                        Service Desk
                                                             ID(s)
Clinicom     64       Hull &      Tom       7/13/2005       71552      Appointment cancellations:                          19/07 - (1) as per Salford -
                      East       Milligan                               1) CAB patient canxd via hospital = episode        see reopened issue 52. (2)
                      Yorks                                            auto discharged as a DNA                            Trust need to ensure raised
                                                                       2) timeslot canxd by hospital and has CAB pt.       on iSoft helpdesk. (3) iSoft
                                                                       in it = episode auto discharged as a DNA            originally thought this would
                                                                       3) referral request rejected by clinician = appmt   always be rejected by patient.
                                                                       is „cancelled by pt‟ ? is this correct?             Release 2 addresses this
                                                                                                                           issue.
                                                                                                                           01/08 - The Trust are
                                                                                                                           discussing the issues through
                                                                                                                           with the product specialist.

                                                                                                                           01/08 - Issues now resolved
                                                                                                                           and the Trust have gone live.
Clinicom     65       Hull &      Tom       7/13/2005        ?         Referral date and Decision to Refer date are        19/07 - The message only
                      East       Milligan                              always the same – is this correct?                  supplied 1 date in release 1
                      Yorks                                            Initiated referral 1 day and booked appmt next      and therefore can only be
                                                                       day. However, date remained the same (i.e.          addressed in release 2.
                                                                       booked appmt date)
System     Issue ID    Site/ID    Author(s)     Date       ISOFT ID(s)   Description                                     Resolution Actions
                                                            and NPfIT
                                                          Service Desk
                                                              ID(s)
Clinicom     66       St Mary's   Greg Bird   7/22/2005                  PAS upgrade dependant upon Reality v10          21/07 - iSoft now confirmed
                                                                         (Long outstanding clarification issue between   dependancy and will
                                                                         iSoft/Trust)                                    guarentee Reality upgrade
                                                                                                                         between 17-24 Aug. Only
                                                                                                                         then can PAS upgrade
                                                                                                                         continue (scheduled for
                                                                                                                         29th).
                                                                                                                         25/07 - JH to check
                                                                                                                         dependancy with iExpress
                                                                                                                         product manager.
                                                                                                                         25/07 - JH confirmed that
                                                                                                                         deployment can use v9 and
                                                                                                                         therefore will notify Arun to
                                                                                                                         revise plan.
                                                                                                                         01/08 - Arun has now been
                                                                                                                         informed and the plan revised
                                                                                                                         accordingly.
System     Issue ID    Site/ID    Author(s)     Date       ISOFT ID(s)   Description                                   Resolution Actions
                                                            and NPfIT
                                                          Service Desk
                                                              ID(s)
Clinicom     67       St Mary's   Greg Bird   7/22/2005                  Outstanding functional impact documentation   25/07 - JH to discuss and
                                                                         of the PAS upgrade with regard to C&B         clarify issue and provide
                                                                                                                       information required.
                                                                                                                       01/08 - The Trust had
                                                                                                                       release doc when they
                                                                                                                       received 12.2. Claire to check
                                                                                                                       with Trust that information
                                                                                                                       contained is sufficient.
                                                                                                                       04/08 - this was discussed on
                                                                                                                       the user group forum.
                                                                                                                       22/08 - the Trust requested
                                                                                                                       visibility of iSoft schema
                                                                                                                       documentation. This is not
                                                                                                                       standard practice to provide
                                                                                                                       Trusts with this level of detail.
                                                                                                                       The functional doc for CAB
                                                                                                                       can be found at
                                                                                                                       http://nww.chooseandbook.nh
                                                                                                                       s.uk/implementation/existings
                                                                                                                       ystems.asp#why
System     Issue ID   Site/ID   Author(s)     Date       ISOFT ID(s)   Description                                       Resolution Actions
                                                          and NPfIT
                                                        Service Desk
                                                             ID(s)
Clinicom     68       Pennine     Kathy     7/22/2005       72594      Slot sharing functionality                        22/07 - Further discussed
                                Beardsley                              - Inconsistent information has been provided to   with Jenny Hughes. CW to
                                                                       the Trust on how release 1 supports slot          arrange conf call between
                                  0161                                 sharing.                                          iSoft & Trust to resolve issue.
                                 7785996
                                                                                                                         25/07 - JH to arrange product
                                                                                                                         specialist to discuss with
                                                                                                                         Trust directly.
                                                                                                                         28/07 - Trust now producing
                                                                                                                         understanding document to
                                                                                                                         be approved by product
                                                                                                                         specialist before business
                                                                                                                         process modifications
                                                                                                                         implemented. Product spec to
                                                                                                                         confirm how Clinicom cleans
                                                                                                                         up shared services when slot
                                                                                                                         booking into.
                                                                                                                         15/08 - iSoft have received
                                                                                                                         and commented on the
                                                                                                                         outstanding document. CW to
                                                                                                                         contact Trust to ensure that
                                                                                                                         everything now OK.
                                                                                                                         17/08 - Spoke to Kathy. Issue
                                                                                                                         may now be closed
System     Issue ID   Site/ID   Author(s)     Date       ISOFT ID(s)   Description                                       Resolution Actions
                                                          and NPfIT
                                                        Service Desk
                                                             ID(s)
Clinicom     69       Kent & Alison Guy     7/24/2005       72644      DNA notification                                  25/07 - Configuration settings
                      Medway                                           Appmt shown as DNA in PAS system but not          require change to allow
                                                                       reflected in CAB.                                 interface manager to pass
                                 01227                                                                                   message through to CAB. JH
                                 864368                                                                                  to arrange product specialist
                                                                                                                         to explain changes required.

                                                                                                                         28/07 - Trust has made
                                                                                                                         changes and ready to test but
                                                                                                                         needs to setup testing role (to
                                                                                                                         cover leave).
                                                                                                                         01/08 - This is now with the
                                                                                                                         intergration consultants to
                                                                                                                         investigate as the changes
                                                                                                                         did not work. JH to provide
                                                                                                                         turnaround timescale.
                                                                                                                         15/08 - This has now been
                                                                                                                         fixed and resolved.
General      70         n/a      Jenny      8/8/2005        n/a        Invalid cancellation codes                        08/08 - confirmed as being
                                 Hughes                                Instead of sending "01", CaB is sending "1"       part of CAB 2.2 functionality.
                                                                       instead, without the leading zero. Similarly, the 24/08 - CAB 2.2 functionality
                                                                       codes "2" and "3" are being sent insread of       went into compliance team
                                                                       "02" and "03" respectively.                       for testing
                                                                                                                         12/09 - compliance team
                                                                                                                         have fix for changes.
                                                                                                                         03/10 - CW requested
                                                                                                                         J.Paget to test
System     Issue ID    Site/ID    Author(s)     Date       ISOFT ID(s)   Description                                      Resolution Actions
                                                            and NPfIT
                                                          Service Desk
                                                              ID(s)
Clinicom     72       Ashord &     Jenny      8/23/2005         ?        Slot harvest not processed as high               03/10 - confirmation of
                      St Peters    Hughes                                performance throughput at IM uses all            successful 3 overnight slot
                                                                         available threads                                harvests. Awaiting sign-off for
                                                                         ================                                 subsequent roll outs.
                                                                         24/08 - iSoft have patch available and is        03/10 - additional testing
                                                                         currently in compliance testing. If successful   continues for iExpress
                                                                         then revised TATD will be available early next   system
                                                                         week.                                            07/10 - confirmation received
                                                                         31/08 - DS - informed that iSoft are now to      that iSoft have now
                                                                         complete testing by end of week. TATD            completed tests and collating
                                                                         estimated complete by 07/09/05.                  evidence for compliance
                                                                         05/09 - iSoft testing remains outstanding.       team approval
                                                                         Current estimate now Tuesday/Wednesday.          13/10 - ASP now signed off
                                                                         Compliance team will be able to turn TATD        acceptance. JH to send to DS
                                                                         around within the day.                           and D.Moore and then
                                                                         12/09 - JH to chase                              revised TATD will be issued
                                                                         16/09 - iSoft currently have connectivity        to deploy to subsequent
                                                                         problems to sandpit. This needs to be            Trusts
                                                                         addressed before testing can be completed.       13/10 - final signatures for
                                                                         19/09 - iSoft have provided internal iSoft       iExpress TATD to be
                                                                         testing results to CfH. Now with compliance      obtained Today.
                                                                         team to check. Connection still not poss to      17/10 - iExpress TATD
                                                                         sandpit and therefore unable to perform slot     available. iSoft to contact
                                                                         harvest checks.                                  Addenbrookes to test before
                                                                         23/09 - currently with compliance team to        wider deployment.
                                                                         clarify results and sign-off.                    17/10 - CfH to re-issue
                                                                         26/09 - iSoft have completed outstanding tests   Clinicom TATD to deploy to
                                                                         and provided results to CfH.                     subsequent Trusts.
                                                                         28/09 - sign-off not completed as estimated to   20/10 - revised TATD sent to
                                                                         Trust. Awaiting last signature.                  iSoft.
                                                                         29/09 - paperwork now complete. iSoft            27/10 - iSoft have notified all
                                                                         confirmed that resources on hand to install      Trusts of availability of
                                                                         patch.                                           patches (both iExpress and
System     Issue ID   Site/ID   Author(s)    Date       ISOFT ID(s)   Description                                     Resolution Actions
                                                         and NPfIT
                                                       Service Desk
                                                           ID(s)
iExpress     73       James      Jitesh     9/1/2005      214920      Issue updates not being provided to Trusts and 01/09 - discussed with Matt
                       Paget    Mandalia                  214921      therefore unable to move forward.              Felgate. iExpress is currently
                                                          214939                                                     not within support desk.
                                                          214942                                                     Passed on to JH for further
                                                                                                                     escalation. Claire Anderson
                                                                                                                     to provide update to Trust.
                                                                                                                     05/09 - The Trust still have
                                                                                                                     received no update.
                                                                                                                     15/09 - the issues have
                                                                                                                     progressed. This issues is to
                                                                                                                     be closed and individual
                                                                                                                     issues raised to monotor.
System     Issue ID   Site/ID   Author(s)     Date       ISOFT ID(s)   Description                                    Resolution Actions
                                                          and NPfIT
                                                        Service Desk
                                                            ID(s)
iExpress     74       James      Jitesh     9/15/2005      214920      PDS Demographics - default values in updates   16/09 - discussed with
                       Paget    Mandalia                               (e.g. ethnic denominations)                    compliance team. Different to
                                                                       Default values included in PDS updates and     the Leicester patch. Currently
                                                                       not only registrations.                        in discussions with iSoft to
                                                                                                                      clarify requirements
                                                                                                                      16/09 - PM - require iExpress
                                                                                                                      V1 environment to allow
                                                                                                                      testing. This is currently being
                                                                                                                      addressed.
                                                                                                                      26/09 - JH to chase
                                                                                                                      07/10 - confirmation recvd via
                                                                                                                      compl team that iSoft have
                                                                                                                      completed testing. iSoft now
                                                                                                                      to send results for TATD
                                                                                                                      approval.
                                                                                                                      14/10 - final signatures to be
                                                                                                                      obtained Today. 17/10 -
                                                                                                                      TATD available and ready for
                                                                                                                      piloting.
                                                                                                                      27/10 - during user group
                                                                                                                      conf call Jitesh confirmed that
                                                                                                                      PDS patch was successful.
                                                                                                                      27/10 - iSoft also confirmed
                                                                                                                      that Trusts have now been
                                                                                                                      informed of availability.
System     Issue ID   Site/ID   Author(s)     Date       ISOFT ID(s)   Description                                Resolution Actions
                                                          and NPfIT
                                                        Service Desk
                                                            ID(s)
iExpress     75       James      Jitesh     9/15/2005      214939      Can not cancel an appointment on the C&B   15/09 - sent email to Mike
                       Paget    Mandalia                               application                                Card to determine if this is a
                                                                                                                  CAB issue opposed to iSoft
                                                                                                                  (see issue 71). Awaiting
                                                                                                                  response.
                                                                                                                  26/09 - JH to chase
                                                                                                                  03/10 - J.Paget in process of
                                                                                                                  re-testing
                                                                                                                  27/10 - Trust are now live and
                                                                                                                  prolems have been solved.
System      Issue ID    Site/ID    Author(s)     Date       ISOFT ID(s)    Description                                    Resolution Actions
                                                             and NPfIT
                                                           Service Desk
                                                               ID(s)
iExpress       76      James        Jitesh     9/15/2005     214942        1) Patients recorded on PAS as being           15/09 - all 3 issues seem to
                        Paget      Mandalia                 (650440/2/3)   cancelled (clinic cancellations) or having     be caused by same problem.
                                                                           DNA'd are not reflected in the C&B system      Notification messages not
                                                                           2) Cancelled a patient on PAS as CC and this   processed on Existing
                                                                           was not pushed back to C&B                     Systems server. Also, no
                                                                           3) Rebooking and accepting an appointment      evidence (in the FTP server
                                                                           results in a new appointment being made and    logs) that the iExpress CAB
                                                                           PAS is updated, however the original one is    SIT process polling server.
                                                                           not cancelled.                                 With iSoft to investigate and
                                                                                                                          resolve
                                                                                                                          23/09 - this has been chased
                                                                                                                          throughout the week.
                                                                                                                          Notification Today indicates
                                                                                                                          that the configuration files on
                                                                                                                          the SIT were incorrect and
                                                                                                                          have been corrected. Trust
                                                                                                                          notified and testing required.

                                                                                                                          03/10 - J.Paget in process of
                                                                                                                          re-testing
                                                                                                                          27/10 - Trust now live and
                                                                                                                          problems have been resolved.


                       Leicester
Clinicom70 (original=62)            Charlie    10/7/2005         ?         cancel & rebook wait times                     13/10 - notification received
                                     Carr                                  A patch was previously applied successfully    stating when refreshing QCD
                                                                           and has now stopped working. NOTE: The         environment iSoft did not re-
                                                                           QCD has been refreshed.                        install all patches.
                                                                                                                          17/10 - Patch re-established
                                                                                                                          at Trust.
System     Issue ID    Site/ID   Author(s)     Date      ISOFT ID(s)   Description                                Resolution Actions
                                                          and NPfIT
                                                        Service Desk
                                                            ID(s)
Clinicom     81         Gtr       Bruce      10/13/2005       ?        Selection of an appointment does not get   13/10 - Barry Connor has
                      Manchest   Andrews                               through to the PAS                         worked with Bob Burton.
                         er                                                                                       Investigations confirm that
                                                                                                                  iSoft need to address and
                                                                                                                  resolve.
                                                                                                                  17/10 - iSoft to clear out logs,
                                                                                                                  Trust to then book appmt,
                                                                                                                  iSoft then to analysis log. If
                                                                                                                  nothing found then Cerner
                                                                                                                  support will be required.
                                                                                                                  19/10 - BT deleted allocated
                                                                                                                  ASID that Trust have all
                                                                                                                  services assigned against.
                                                                                                                  20/10 - ASR team member re-
                                                                                                                  assigned all services to
                                                                                                                  alternative ASID. Manual slot
                                                                                                                  polls against services
                                                                                                                  successful. Awaiting
                                                                                                                  overnight slot harvest.
                                                                                                                  24/10 - Trust now moving
                                                                                                                  forward with user acceptance
                                                                                                                  testing.


Clinicom     82       Pennine     Bruce  10/13/2005        100940      Casenote numbering                         13/10 - CW discussed with
                                 Andrews                                                                          JH. JH to chase resolution.

                                                                                                                  17/10 - Trust went live last
                                                                                                                  week.
System   Issue ID   Site/ID   Author(s)   Date    ISOFT ID(s)   Description   Resolution Actions
                                                   and NPfIT
                                                 Service Desk
                                                     ID(s)

								
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