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The Main Line Chamber of Commerce
A Celebration of Business Leadership
2008
e-NewsLine
Presenting Sponsors
Reception Sponsor The F. Karl Schauffele Community
Service Award Sponsor
STEPHEN J. DIORIO, CLU, CFP, AGENCY
Leadership Main Line Leadership Main Line
The Program Sponsor Commencement
Main Line Sponsor
Chamber of
Commerce
Volume 88,
Issue 3
May/June
2008
Visit our event photo gallery at www.mlcc.org
MeMber MileStoneS
NewsLine a view
july/august 2008 Forty-Five Years
Rosemont College
from
inside
And The Winners Are... 1
Thirty Years
the...
Member Milestones 2
Wayne Sporting Goods Co., Inc.
A View from the Inside 3
By Stan Schuck, PreSident & ceO
Twenty Years
Dr. Bob’s Basic Laws of Exceptional 4 Wayne Hotel
Customer Service Let’s talk about the Celebration of Business service to Lower Merion Township.
By dr. rOBert Schwarz Leadership Dinner. For those of you lucky enough Next, William J. Grim, Chairman of The Main
MLCC Welcomes New Members 6 Fifteen Years to be there, it is a preview of what we are planning Line Chamber Foundation, presented the Nonprofit
to do. Many thanks to those who participated and Business of the Year Award to Ms. Lynn Sampson,
Quantasphere, Inc.
Government Affairs Speaks Out: 7 congratulations to all of our award winners. Executive Director of The National Transplant &
Vincent D. Quinn & Associates, Inc.
acceSS tO BaSic care Plan a cOncern tO the On June 17, Radnor Valley Country Club Catastrophic Injury Fund. Lynn’s organization was
BuSineSS cOmmunity Saunders House
Servpro of the Main Line was the place to be. Over 250 members filled last year’s runner up and is herself a graduate of
Bonnie Simon, Ph.D. the Ballroom. They were treated to a fast-paced this year’s Leadership Main Line Class.
A Celebration of Businesss Leadership 8-9 evening program hosted by NBC10’s Bill Henley. Next, Shari Janovsky of USI Affinity presented
Members in the News 10-11
Ten Years Bill has become a good friend of the Chamber’s the Small Business of the Year Award to
Wilkie Lexus and did a great job with his duties, making it look Stephen J. DiOrio, CLU, CFP , Agent/Registered
Chamber University 12 Women’s Yellow Pages
easier than we know it was! Representative for State Farm Insurance, right
A crew from Bloomberg Business News joined here in Wayne. Steve is Vice Chairman of the
Leadership Main Line 13 Five Years local media from the Main Line Times and the Main Line Chamber Board of Directors and is
Member Editorial: 14 AIC Architects, LLC Philadelphia Inquirer to hear Mr. John J. Brennan, involved multiple Chamber committees.
JOhn a. durSO, Jr., St. edmOnd’S Federal SavingS Bank A.P.G. Financial Services
Flower Express Chairman & CEO of The Vanguard Group, Inc., And we were thrilled to have Tom Pappas,
Member Business Bulletin Board 15 G. Bogossian, Architect give a Commencement speech to the Leadership President & CEO of UnitedHealthcare of
J. Taylor Consulting Main Line Class of 2008. Pennsylvania present the Business of the Year
Listino Painting Company
2008 Main Line Chamber Foundation 16 After Mr. Brennan spoke, the program turned Award to Stephen W. Bajus of S.W.Bajus,
Marley Leadership Coaching
High School Scholarship Recipients Pacific Rim Partners Group to Leadership Main Line presentations and Ltd. Steve is former Chairman of our Board of
Taylor & Ochroch graduation. There were two outstanding class Directors. He continues to be active and involved
The Main Line Chamber of Commerce
175 Strafford Ave., Ste.130
Wayne, PA 19087 www.mlcc.org DaTeS Devon
Save The at smart center: projects, along with the introduction of the 21
graduates.
with us as well as with Surrey Services and other
community activities.
NEWSLINE July 9 BCE
Vol. 89, Issue 4 July 15 Experience Leadership Main Line event w/Toni Iadarola Now, it was time to honor the 2008 Main Line All in all an incredible night that started with a
JULY/AUGUST 2008 July 16 Chamber University: “Stop Selling to Sell More”
PRESIDENT & CEO
business leaders. local icon, continued with the Commencement of
R. Stanley Schuck July 22 Network at Noon - Sponsor: Rosemont College Andrea Gilbert, President of Bryn Mawr 21 future leaders and culminated with recognition
EDITOR-IN-CHIEF & PUBLISHER August 7 YP AT UMLY
Cheryl Kuhn September 4 U of P/Chamber University Speaker Series Program Hospital, presented the F. Karl Schauffele of four well deserving leaders of today.
STAFF September 10 “Meet The Press” Panel Community Service Award to Eileen Trainer,
Chamber University/
Leadership Main Line: Meredith Buettner September 16 Network at Noon Township Secretary for Lower Merion Township. It doesn’t get any better than that!
Fork On The Road: Marycarole Goodrich September 19 Breakfast With The Legislators
Government Affairs: Alex Rahn September 27 Main Line 5K RUN & Fun Walk & Health EXPO Eileen helped us establish the award that has
Members in the News/MLCC News: Carolyn McCarraher September 30 Chamber 101: Get Plugged In (AM or PM session) become one of the most prestigious of its kind. It All the best - Stan
Young Professionals: Kristin Di Lullo
Chamber Foundation: Carol Wortman October 3 & 4 Chamber University: FranklinCovey Workshop is most fitting that she would be honored for her life
NewsLine is publishd bi-monthly by October 22 Red Carpet Dinner
The Main Line Chamber of Commerce. October 23 YP at Margaret Kuo - Wayne
Phone: 610.687.6232 Fax: 610.687.8085
October 28 Network at Noon
www.mlcc.org visit www.mlcc.org for more information and to register!
2 3
Dr. Bob’s Basic Laws of
Exceptional Customer Service
By Dr Robert Schwarz
Dr Bob’s 1st Law of Exceptional Customer Service: Exceptional in 20 minutes it took 2 hours and I had to lobby for my self and not be
Customer Service flows from providing value to the customer so that talked into a ridiculous fix. In this situation, lack of competence trumps
their condition has been improved through each interaction with you and positive attitude.
your business.
Many times the improved condition is a bit ephemeral. In today’s world
of stress, rushing, rudeness and mediocrity, providing a personal touch
Frankly if your service or product is not improving the customer’s
of good-natured humanity actually improves a customer’s condition.
condition you are not going to be in business very long. The only reason
Southwest Airlines is a good example of this. The main function of any
you are entitled to a profit is that you have provided some value. The
airline is to get you from point A to Point B in a timely and safe manner.
more value you provide the more you deserve to make a profit. The
Southwest’s culture has included improving the customer’s condition
experience and measure of customer service is the amount of improved
through humor, laughter and playfulness. I remember the first time I flew
condition or value a customer receives on each interaction.
southwest and the entire trip was peppered with very funny comments
An obvious example of this includes providing knowledgeable assistance from the crew. I not only got a flight at a very reasonable price, I got a
with a shopping experience. There is something wonderful about a sales comedy show. I looked forward to the next time I would take southwest.
person who really knows his or her products; who then assess your My thoughts were, “Who would be performing on this flight?”
needs so you get the right product for you (not necessarily the most
The more your business is based on providing comfort and a positive
profitable for the store). Another example is correcting problems with
experience (e.g. restaurants, hotels, spas) the more important these
ease and grace that does not require intense amount of lobbying from
human interactions are. For an example of less than exceptional service,
the customer. The more that a customer needs to ask for a manager the
I remember going to a weekend at a hotel in the Poconos. While the food
less customer service you are providing.
was good, the room was good and the amenities were good, the service Mail Line CC 7.5 x 5.qxd 06/05/08 1:28 PM Page 1
Despite what I am about to say in the paragraph following this, it is not was another matter. I will not bore you with some of the problems. I
just a positive attitude. It is also competence. A recent tech support call actually was prepared to let all of that go until I checked out. I handed
to Dell is a good example. My system crashed. I had bought the new my credit card to the man behind the desk. He ran it through and it did
total back up RAID system with every bell and whistle to make sure that not work. I said please try again. He swiped it and said, I am sorry sir Contact a USI Affinity Benefits Specialist
I never lost data again. The tech was very nice. He had a wonderful it is not working. At that point I muttered an expletive under my breath. to assist you.
attitude. But, he ended up having me open the computer and do all sorts He responded with, “Watch your language sir!” Well that was it. With
of things for over an hour. He actually wanted me to take my hard drive clenched teeth I said, “Punch the numbers manually.” It worked. I had USI Affinity is the endorsed insurance
to someone else to download the information. I said the entire point gone to the Poconos to let go of stress and tension. I left the weekend administrator of The Main Line Chamber
of the raid system is to not have to do that. It turned out that a simple stressed and annoyed. My condition was not improved. Suffice it to of Commerce.
solution was always there. Even when he found that one, he gave me say that the president of the company got a detailed letter of my total
the wrong way to do it. In the end, the situation could have been solved experience. USI Affinity is your single source for:
• Service
Don’t wait • Employee Claims Assistance
• Enrollment
Dr. Robert Schwarz National Director Mars Venus Workplace Seminars
& Consulting www.Marsvenusatwork.com www.doctor-bob.net
610-642-0884 Consultant, Coach and psychologist, Dr. Robert Schwarz Your Health • Billing
(AKA Dr Bob) is passionate about improving the performance of
individuals and companies. His mission is to develop individuals and Insurance Renewal Plus you have access to:
advance organizations. With 25 years of experience as a businessman, • A Dedicated Medicare Service Team
psychologist, consultant and coach working with thousands of people, is Fast Approaching • Our personalized online account
Bob brings a wealth of knowledge in improving human performance and
individuals acquire tools to communicate more effectively and profitably. management system – Affinity Access
Editor’s Note: Article submissions must be the original work of the Find out more.
submitter(s), and may not copy, plagiarize or unfairly use the work of others Phone: 1.800.265.2876
without appropriate permission and/or attribution.
Web: www.usiaffinity.com/mlcc
4 5
MLCC Welcomes New Members... Access to Basic Care Plan of Concern to the
Gold MeMbers
BUSINESS dEVEloPMENT CoMPASS
Business Community
Mr. Jim Zitch dR. CHARlES ZEIdERS PRoSPERITY MoRTGAGE
In March the Pennsylvania Also of concern is the amount of funding needed for the program,
525 S Roberts Rd dr. Charles Zeiders Ms. Julie C. Clark GOVERNMENT AFFAIRS
House of Representatives which the Williamsport Sun Gazette reported would cost
Bryn Mawr PA 19010 86 W Eagle Rd 2098 West Chester Pike Ste 101
quickly advanced and $1.1 billion by 2013 to cover only 273,000 of the 766,000 uninsured
(610) 608-1190 Havertown PA 19083 Broomall PA 19008
(610) 526-1968 (610) 325-5868 passed the Pennsylvania Pennsylvanians. The funding would come from Medicaid, tobacco
jim@coachingcompass.biz Access to Basic Care (ABC) settlement money and MCare program which helps doctors pay
Business Coach dr.zeiders@comcast.net julie.c.clark@ProsperityMortgage.com
Psychologists/Counselors Mortgage/Brokerage plan. their malpractice insurance costs. In fact, the bill has been linked
to the continuation of MCare abatements for doctors, and Governor
CMC INC.CENTRAl MECHANICAl &
ElMWood PARK Zoo SoCIETY oF THE HolY CHIld JESUS The program offers subsi- Rendell has stated he will not approve the abatements until an
CoNSTRUCTIoN, INC.
Kevin o’Connor Ms. Heather Bendit Ms. Sandra lovascio dized coverage to adults earning up to 200% of the federal poverty agreement is reached to extend coverage to the uninsured.
2417 Blair Mill Rd 1661 Harding Blvd 460 Shadeland Ave level, which is about $35,200 a year for a 3-member family. The
Willow Grove PA 19090 Norristown PA 19401 drexel Hill PA 19026 ABC plan is a tailored version of Governor Rendell’s Cover All The ABC plan has been sent to the Senate, but Senate leaders
(215) 292-6884 (610) 277-3825 (610) 626-1400 Pennsylvania’s proposal, and MLCC is pleased to see that the new stated that the MCare abatement fund should not be tied to any
KoConnor-CMC@comcast.net hbendit@elmwoodparkzoo.org slovascio@shcj.org version does not have the previously proposed 3% payroll tax, other plan, and have called on the House to consider legislation
Contractors-General Recreation/Sports Facilities Non-Profit Organizations which would have been devastating to small businesses. that would extend the MCare abatement program for one year.
In the meantime, PA healthcare providers will have to pay their
FARBER & FARBER lAW oFFICES KoVAN lAW oFFICE, llC STEPHEN JAMES ASSoCIATES However, the Chamber is concerned that the ABC plan does full MCARE premiums for the first time in five years. According to
Shelly Farber, Esquire Ms. Christine Kovan Mr. Thomas Falgiano not address the Commonwealth’s real factors behind increasing PA Medical Society and Capitolwire, those rates can be as low as
2619 West Chester Pike Ste 100 5 Station Ave Ste 220 1325 Morris dr healthcare costs. Indeed, addressing cost drivers by passing $1,500 for a rural primary care doctor and as high as $37,000 for
Broomall PA 19008 Berwyn PA 19312 Wayne PA 19087 legislation for small business group reform, small business health a Philadelphia area neurosurgeon.
(610) 356-3900 (610) 644-6355 (610) 232-5829 plans, and legislation that fosters competition among health
middleinningrelief@yahoo.com ckovan@kovanlaw.com tfalgian@stephenjames.com
insurance companies will make insurance more affordable and MLCC on behalf of its members would like to thank
Attorneys/legal Services Attorneys/legal Services Employment Agency
accessible to small businesses and encourage entrepreneurs to Representatives Carole Rubley and Duane Milne for voting
expand their benefits packages. against the ABC Plan and hope that members of the Main Line
FAST-TEKS oN-SITE CoMPUTER SERVICES lAW oFFICES oF RICHARd C. PARKER
Richard C. Parker, Esq. Senate delegation follow their example.
Mr. Frederic Jackson
970 Providence Rd 125 Strafford Ave Ste 230
Newtown Square PA 19073 Wayne PA 19087 Some of these members have been Government AffAirs Committee John McGee Save The DaTe: FriDay, SepTember 19:
(610) 293-9334 recruited by: SEPTA
(610) 355-1980
richparker@richparkerlaw.com Douglas R. Blazey, Co-Chair breaKFaST wiTh The LeGiSLaTOrS
fjackson@fastteks.com
Computer Service - Repair & Training Attorneys/legal Services Nancy O'Mara Ezold,P.C. Elliott Greenleaf Thorley C. Mills aT The raDNOr hOTeL
Obermayer, Rebmann,
MAINlY BIKES Stephanie Rosenfarb,SLP James T. Bowers Maxwell & Hippel
SIR SPEEdY-BERWYN
Mr. Ali Hassan McCoy Enterprises
Mr. Andrew Haney
229 Haverford Ave Heidi Tirjan William L. O’Connor
4 Midland Ave
Narberth PA 19072 Nicole F. Chabat Siana, Carr & O’Connor LLP
Berwyn PA 19312 Lower Merion Township
(610) 668-2453 Melmark, Inc.
(610) 647-7122
alih@mainlybikes.com Louis Prevost
sirspeedyberwyn@comcast.net Thank You!
Retail Judith A. D’Angelo The Radnor Hotel
Printers
The Timothy School
NoVA BANK-HAVERToWN Peter Quinn
standard MeMbers
MLCC NEWS
Ms. Nicole a. , d’Ulisse Tricia Dougherty Greater Valley Forge Trans.
dAVId ZEIdMAN ENTERTAINMENT, INC. 1235 West Chester Pike LRW Solutions Group, Inc. Mgt. Assn.
Mr. david Z. Zeidman Havertown PA 19083
26 Summit Grove Ave Ste 217-219 (610) 924-9725 GET PLUGGED IN! David E. Edman Alex Rahn
Bryn Mawr PA 19010 ndulisse@novasavingsbank.com Risk Management Partners Wanner Associates
(610) 527-2833 Banks/Savings Institutions JOIN A COMMITTEE OR
emcdaz@aol.com Rob Henry Lorraine A. Revello
Photography Services NUSS PRINTING, INC. TA S K F O R C E Greater Valley Forge Trans. NAI Geis Realty Group, Inc.
Mr. david Nuss Mgt. Assn.
dEBRA l. GElMAN 1225 West Chester Pike C A L L M A RY C A R O L E David Sorin, Co-chair
Ms. debra l. Gelman Havertown PA 19083 Jean M. Jacobson Management Mpowerment
218 lookout Pl (610) 853-3005
GOODRICH Cabrini College Associates
Radnor PA 19087 nussprint@aol.com
(267) 255-1936 Printers
610.687.6232 Edwin Malet Richard Wells
debra.levin@gmail.com County Lines Magazine The Wellynn Group, LLC
Web Site design E XT. 1 0 7
6 7
See and Be Seen at See
& Seen
Be
A Celebration of Business Leadership
Radnor Valley Country Club
Guests enjoy networking opportunities during the fabulous Reception sponsored by
,
Steven J. DiOrio, CLU, CFP Agency, State Farm Insurance
Leadership Main Line Class of 2008
Eileen Trainer proudly accepts 2008 F. Karl Schauffele
Community Service Award with Andrea Gilbert,
President of Bryn Mawr Hospital & Stan Schuck.
Stan Schuck takes time to thank
event sponsors.
Commencement Guest Speaker
John J. Brennan of The Vanguard Group, Inc.
speaks to LML graduating class.
Andrew Addis of The Addis Group &
Bill Henley 2008 Program Sponsor, thanks the
2008 Master of Ceremonies audience for attending the event.
Steve DiOrio of DiOrio Agency State Farm
accepts 2008 Small Business Award as
proud family members look on (below).
2008 Presenting Sponsor
Christopher Annas, President of Meridian Bank & USI Affinity’s Shari Janovsky intros Small
‘08 Commencement Sponsor welcomes guests. Business Award winner: Steve DiOrio
Kevin Nicholson, BOD Chairman, Ed Riegl/LML
Co-Chair, Stan Schuck, Steve Bajus/‘08 Business of
Beneficiary of the ‘08 LML Eldernet class ‘08 LML Class representatives
project-a local 103 year old the Year recipient & Steve Scolari/LML Co-Chair
resident-stands to receive applause. presents class project remarks.
Professional Photography by:
Lynne Samson, National Transplant and Catastrophic
Steve Bajus accepts 2008 Business of the Year Award, Injury Fund accepts 2008 Nonprofit Business of the Year
Visit the June eVent photo gallery: click here: www.mlcc.org
8 pictured with Thomas N. Pappas President & CEO
of UnitedHealthcare and Stan Schuck
Award w/Bill Grim, Foundation COB and Stan Schuck
9
MeMberS in t he newS
On May 30, the Board of Trustees of Rosemont College approved
Fork...on the Road
The Training Center For Sales & Business Development recently a Strategic Plan which will emphasize and expand the College’s
unveiled its newly redesigned web site with the guest in mind. The new enrollment, programs, and reputation by embracing co-education,
site features a “Sales Training Videos” section w/ over 50 internally partnerships, and online education. The approved Plan proposes
produced video clips from training workshops. The video clips feature that the College will open its doors at the undergraduate level to all Susanna Foo Gourmet Kitchen
the multiple trainers (including MLCC member Jim Kaufman) and range interested and qualified women and men in the fall of 2009, unifying 555 East Lancaster Avenue,
from one to five minutes in length. The videos highlight key points made the College’s three schools and expanding the mission of being a Radnor Phone 610.688.8808
in past workshops, helping to reinforce learning material for current ‘community of learners’. In addition to changes on the undergraduate Website www.susannafoo.com
clients as well as give others a preview into what the workshops are like. level, the approved Plan proposes major changes in the Schools of
View videos at: http://www.thetrainingcenterinc.com/videos/ and new web Graduate and Professional Studies, specifically expanding online lunch: Monday - Saturday 11:30 am – 3:00 pm
site at: http://www.thetrainingcenterinc.com. degrees. dinner: Monday - Thursday 5:00 pm to 9:30 pm
Friday & Saturday 5:00 pm to 11:00 pm
Sunday 4:00 pm through 9:00 pm
King of Prussia Family Wellness Center is pleased to announce the Please consider riding your bicycle across the state of New Jersey with Sunday Brunch: 12:00 Noon—3:00 pm
addition of the Desktop K-Laser Therapy as part of the services provided. Michael Smerconish on Saturday, July 26, 2008, for the benefit of
police charities. It is a 65-mile trek and YOU CAN MAKE IT, even if you How lucky were we to spotlight Susanna Foo’s Gourmet Kitchen
Laser therapy is a very safe and effective treatment for a variety of neuro- are not a serious cyclist. You just need to be in shape, and you have in Radnor for this issue of NewsLine! It is a hidden gem that sits amid the
musculoskeletal conditions. Research demonstrates that injuries treated a month to make that happen. “I sure wasn’t an able biker last year many offices in the Radnor Financial Center and is adjacent to the Radnor
with laser therapy heal faster; laser therapy has a strengthening effect when Chief John Timoney and Mark O’Connor shamed me into giving Hotel complex.
on tissue repair; laser therapy improves blood flow & lymphatic drainage; it a try. Still, I made it in about four hours, and I am not sure which felt
it is an effective means of relief for many pain syndromes; and it can better - the first beer at the Irish Pub in Atlantic City, or diving into the The first decision to make was whether or not we wanted to sit inside or
improve immune response. Dr. Brandie and Dr. Arthur Nemchenko are Atlantic Ocean. I intend to do both again this year. And I want you to dine al fresco. The outside patio is an inviting place with beautiful plantings
thrilled to provide laser therapy to their patients. “It’s a wonderful way to join me,” stated Smerconish. Please sign up today. One of the charities and small intimate tables, but the heat of the midday convinced us to stay in
compliment their treatments with our current care. We know that we will that will benefit is the Daniel Faulkner Educational Grant Fund. Maureen and bask in the subdued décor. Although, the walls were done in handsome
be able to treat and administer more efficient treatments to our patients, Faulkner will be riding this year. All of the details are spelled out at this brown textures with dark rugs there was plenty of natural light from the
and ultimately, leading them back on the path to wellness,” states Dr. site: http://thebigtalker1210.com/pages/754492.php. outside dining area accented only by beautiful large red lanterns overhead
Brandie Nemchenko, chiropractor at King of Prussia Family Wellness with edgeless and subdued lightening.
Center.
The Friends of Contact Greater Philadelphia will host the “Big Band With the kitchen open to the dining room we were immediately enticed with
More than 135 King of Prussia area residents and businesses recently Bash” on Saturday, Sept. 13-6:30 PM at Villanova Conference Center’s a heady variety of intoxicating aromas upon entering the restaurant. As
shredded 7,940 pounds of unwanted personal and confidential Montrose Mansion. The event will feature cocktails, dinner, dancing to we passed the sushi chef adeptly creating masterpieces, we knew right
documents during National Penn Bank’s Community Shred Day event. the Upfront Big Band and a silent auction. then and there that sushi was going to figure prominently in our lunch
On Saturday, June 7, 2008, National Penn Bank hosted a free Shred choices. Taking our seats in the dining room we joined the company of
Day event at its King of Prussia Community Office. Residents had the NBC 10 News’ Tracy Davidson is honorary chair of the Big Band Bash. “ladies who lunch” and many business professionals looking for a quick
opportunity to safely shred sensitive documents like old tax returns and Davidson anchors ‘All That and More,’ an hour-long program that relaxing lunch away from the office.
mortgage papers to billing statements, deposit slips and cashed checks. broadcasts weeknights at 5 PM and delivers comprehensive consumer
Participants also learned about identity theft, received giveaways and reports and health news. Our dining experience commenced with help from our attentive and pleasant
entered a raffle to win a personal cross-cut shredder. server. First up appetizers, the spicy tuna maki was better than we had
For the fifth year in a row, Robert M. Silverman and Craig Thor Kimmel,
The Friends of Contact are currently seeking donations for the silent
auction. Donations so far include one-week stays at vacation properties
in the Outer Banks of North Carolina and Cape Cod, Mass., and tickets
hoped for – melt in your mouth ahi tuna with note of chili spice. We also
opted to try the vegetable dumplings with smoked tofu. Next to come out to Laser Charge, Inc.
our table were the perfectly crisp and airy crab cakes (of which Susanna is (877) 687-2743
founding partners of the Ambler, PA based lemon law firm of Kimmel to St. Joseph’s Hawks’ basketball games.Since its 1991 inception, the famous) were sublime. Lcharge@yahoo.com
& Silverman, have been named Pennsylvania Super Lawyers in a Bash has been bringing together individuals from Philadelphia, the Main
survey conducted by Law & Politics Magazine. In addition, Jacqueline Line and Bucks County to celebrate the important work that volunteers, These huge cakes were loaded with sweet crab and no fillers and were Tired of looking at that surplus or
Herritt, Managing Attorney for the Firm and a 10-year lemon law staff and board members of Contact do to help individuals in crisis. finished off with a colorful confetti of micro-diced salsa. When choosing our
veteran, has also been named to the 2008 list. All three lemon law obsolete toner/copier supplies in your supply closet?
lunch entrée items, each of us gravitated towards something different – this
attorneys are named among the best in the Consumer Law category. “The Bash is a perfect opportunity for everyone involved with Contact was easy to do since the lunch menu covers almost anything you could
to turn our passion for human support into positive action,” said Bash possibly crave. One half of our duo ordered the Grilled Peking Duck wrap Also, are you tired of looking at that pile of
Michael D. Jacquinto, a Staffing Supervisor at Metropolitan Co-chair Tom Bullock. “We see a clear connection between the Bash’s which was a healthy portion of the classic flavors of succulent duck and EMPTY virgin toner cartridges?*
Personnel, Inc., in Valley Forge has been awarded the coveted success and the number of lives helped or even saved.” hosin sauce. The other ordered the Vietnamese Beef Express Box Lunch, a
Certified Personnel Consultant designation by the National Association full meal in itself! Presented in a bento-like box it included fried rice, a hot a
of Personnel Services. The certification program, with its rigorous final SEND US YOUR NEWS! When your news happens, let us know! Send news sour soup, steamed vegetables and of course the beef which was sautéed
WE BUY & RECYCLE ALL SURPLUS & EMPTY
examination, was developed to identify and recognize top industry & photographs of newsworthy events and noteworthy people.Submissions do with zucchini and jalapenos. TONER CARTRIDGES FOR ALL BRANDS.
professionals. To become certified, an individual must demonstrate not guarantee publication. By email – info@mlcc.org. Submission Require-
superior competency and possess a thorough knowledge of laws, ments: Text should be submitted in MSWord in the form of a news release or In addition to the eat-in dining experience, this gourmet kitchen offers take CALL 877-687-2743 for a pickup
regulations, and business practices pertaining to staffing and content not to exceed 75 words. Images should not exceed 1MB and preferably out and has private rooms available for parties of 22 to 72 – including
placement. Michael, an area native, joined Metropolitan in 2005 as a be in JPEG format. Pictures can only be included with a full caption. Text
the outside area when in season. During dinner service they also offer *Please have a minimum of 10 surplus/empty
Staffing Coordinator and was promoted to his new supervisory position and photos will only be included with your contact information included - full
complimentary valet parking. And how could we forget the stunning bar virgin toners or a combination
name, address, and state how, if at all, you would like to be credited if your
in April of this year. – perfect for happy hour to enjoy a martini and dim sum while catching up
submission is published.
with friends behind the beaded curtain. 11
10
Learn. Apply. Excel. Leadership Main Line
Take a business education break. Enrich your professional acumen. Chamber University™, the Main Line Chamber’s profe sional
education program, provides quality professional programs and workshops that target your business needs. In 2008, Chamber University
launched a new innovative program giving talented professionals access to a wealth of educational expertise through a partnership with
the region’s top colleges and universities - thus creating a gateway to lifelong learning in a unique fast-paced environment of new ideas BySuzanne Smith, adminiStrative directOr, vOlunteer medial Service cOrPS OF
and emerging fields with world-class educators. lOwer meriOn and narBerth
Wow! What a great time to be tuned in to LML! With the recent success of “A Celebration of
Business Leadership” awards dinner and appointment of a new LML Facilitator, we continue
PrograMs-at-a-glance to move at light speed!
On behalf of LML, I would like to take the opportunity to introduce Peter J. Berol as our 2009
TITLE LML Facilitator. Mr. Berol is currently Director of Strategic Alliances for Eastern University
Featured program SponSor and is an active member and volunteer at MLCC. He has been a guest presenter for Chamber
University business education programs and Nonprofit Roundtables. He comes to us with an
stop selling extensive background in leadership and team building, and is working closely with Jeanne
Taylor-McClellan, the LML Administrator and the LML Steering Committee to ensure the Class
to sell more January: IrS Tax Savvy Tips for Small Businesses of 2009 gets off to a running start. We’re gearing up for the July 15th “Experience Leader-
ship Main Line” event to be held at Appleford Estate. The event is a must-attend for anyone
P resenter : J Im k auFman Presented By: Internal revenue servIce
interested in LML; and, it’s free!
“How to sell professionally without feeling like sales is a dirty word.”
FEBruary: The 7 Habits of Effective Small Business
Also, if you have been following the progress of the Class of 2008, they are working closely
Date & Time Managers - a FranklIncovey WorkshoP
with MLCC to establish a new “GO GREEN” task force. The task force will enable the project
Wednesday, July 16, 2008 to continue long into the future. Visit the class project at http://mlgg.wordpress.com. And, if
3:30 Pm-4:00 Pm registration/networking MarcH: Stress and The Financial Effects on your Business * you have a going-green thumb, let the Chamber staff know and they’ll be sure to include your
4:00 Pm-6:00 Pm program and Q&a name on the new task force list. The Class of 2008 also partnered with ElderNet to establish
aprIL: How To Grow your Business * a “Lock for Life” program. The program is designed to allow emergency services to gain ac-
Be more successful in selling and new business
cess to the homes of elderly in times of emergency, in a safe and confidential way. Through
development in this interactive program that applies
May: Emotional Marketing: Tap Into The Emotions That this relationship ElderNet was recently awarded a $10,000 grant from the United Way. Visit
techniques to real world selling situations:
Motivate Buyers ElderNet at http://www.eldernetonline.org. Congratulations to the Class of 2008 for complet-
• focus on a specific area to support an ing two very successful projects.
overall effectiveness in sales
JuLy 16: “Stop Selling to Sell More” - presented by Jim
• apply systematic selling to: prospecting,
Kaufman
ExplorE and ExpEriEncE
qualifying, presenting, and closing 2008-09 Program Sponsor
• understand and adapt concepts,
SEpTEMBEr 4:
Leadership Main Line
strategies, and tactics to your individual
style and circumstance
university of pennsylvania Graduate School of Education
comes to the Main Line: “Managing Self and others:
July 15 5:30-7:30pm
presenter Jim Kaufman brings over 15 years of sales and
management experience in a variety of industries. His Interpersonal Effectiveness and Self Empowerment”
hands-on work ethic and “real world” experience as a Presented by: Charles e. Dwyer, Ph.D. & assoCiate Professor
previous business owner of two businesses, as well as
ocToBEr: FrIday, ocT. 3 & SaTurday, ocT. 4 Guest Speaker: Dr. Antoinette (Toni) Iadarola,
extensive sales and management experience within a family
business, makes him uniquely qualified to coach and train Back by popular demand: “The 7 Habits of Effective Small
other business owners. His prior sales experience within Business Managers” - a Franklincovey Workshop. Immediate Past President, Cabrini College
larger organizations rounds out his sales expertise. His Presented by Jim Porter, Widener/sbdC
track record speaks for itself – many of his clients have on the spectacular grounds of
seen results of increased sales of 200-300%. novEMBEr 5: It’s not Easy Being Green: Becoming a green
company takes time and commitment. Presented By Appleford Estate in Villanova
Location
Kevin nolan, nolan Painting
The Main Line Chamber of Commerce For directions and to register: click here: www.mlcc.org
Cost: $18 Gold Member To register or for more information,
$20 Member $25 Non-Member click here: www.mlcc.org or call the Chamber Free Admission & Complimentary Hors d’œuvres
610.687.6232 ext. 108
12 13
The Main Line Chamber means one thing to me: BUSINESS BULLETIN BOARD
Opportunity.
By John A. Durso, Jr.,
Vice President/Market Mgr.
St. Edmond’s Federal Savings Bank
Since I’ve joined the Chamber in 2005, I’ve found the organization offers have hundreds of non-profit organizations around us, ranging from
an incredible array of opportunities: for personal and profes- health advocacy to recreation, historical, and religious groups. Just
sional growth, for business contacts, and for leadership of important pick one or two that suit your interests, and pitch in! I’m especially
community projects. The key is to take action. I’ve found that the proud that St. Edmonds Federal Savings Bank supports non-profit
more I’ve become involved with the Chamber’s various throughout their service area, and in turn supports my efforts with
activities, the better the results. Plus, you can’t beat the great the Non-Profit Roundtable at the Chamber.
people who also gravitate to the Chamber—all leaders in their
fields, or emerging leaders in growing organizations. On a personal note, the Chamber has also helped me improve my
public speaking skills. Remember the camp counselor who taught
If I’ve found one key point to making Chamber membership work, you to swim—by tossing you into the pool? That’s what it was like
it’s this: do what you say you’re going to do, and do it consistently. at my first or second networking event. Just like summer camp,
The benefits will come. When I joined the Chamber I made a point I learned to paddle fast and swim. It’s been an incredibly useful skill
of reaching out to everyone who had wanted to share a cup of for a wide variety of business and leadership jobs, so I can’t thank
coffee. That’s turned into hundreds of conversations, which in turn the Chamber enough for chance to become an effective public
have led to business for my bank. How many times have you heard speaker. (and if you get gonged, so be it!)
someone at a Chamber event say, “We must get together and
talk!” only to have the opportunity slip away? Keep in mind that Have I missed you for a cup of coffee? The offer still stands!
networking is only half the battle—the rest is follow-through. Please come up and say “Hello!” at any of the Chamber events,
particularly Network at Noon, or if you don’t see me give a call at
Don’t be afraid to show your passions, either. I’m especially 484-420-2800. Still shy? My e-mail is jdurso@stedmondsfsb.com.
interested in the health and development of non-profit organiza-
tions in the community—the backbone of civic life. Fortunately, we
14 15
The Main Line Chamber Foundation
Proudly Salutes 2008 Scholars
Mary Catherine Shakia Blount Alex Kime Ankur Arya
Beneto Center Mapleton Benjamin Wright-Rowan
O’ Reilly-Gindhart Archbishop Carroll H.S. Episcopal Academy
H.S.-- Devereux Foundation Friends’ Central
Agnes Irwin Villanova University Haverford College
DeVry University Drexel University
Villanova University
Theresa Nguyen Mary Callaghan Dara DiGiovanni Lorrenzo Errico Helen Kunda
Harriton H.S. Haverford H.S. Hill Top Prepatory School Lower Merion H.S. Radnor H.S.
Temple University Temple University Cabrini College Drexel University Bryn Mawr College
George Gregpry Walsh David Blaise Butler Caroline E. Woodruff Shaan Pickett Kristin Young Bret Sperry
The Haverford School The Haverford School The Shipley School The Vanguard School The Vanguard School Valley Forge Miltary
Villanova University Villanova University Temple University Delaware County C.C. Montgomery County C.C Academy & College
Delaware County C.C.
Photo not available:
Shannon Willey Halima Freudberg Huong Thuy Nguyen
Delaware Valley The Baldwin School Conestoga H.S.
Friends School Bryn Mawr College Rosemont College
Montgomery County C.C.
The Main Line Chamber Foundation, Board of Directors, Donors, Volunteers, Staff
and Friends proudly salute 19 local high school graduates receiving scholarships
to local colleges and universities.
In 2008, The Main Line Chamber Foundation awarded $17,000 in college scholarships to deserving Main Line
high school students. Since 2000, The Foundation has awarded more than $150,000 in college and other
educational scholarships.
Your gift will help us to expand and extend our scholarship programs and strengthen key community projects
to enhance the quality of life in the Main Line region. Your donation is very much appreciated and is tax
deductible as a charitable contribution. To learn more, or to make a contribution, please visit www.mlcc.org
and click on the Foundation icon or contact Carol Wortman at 610.687.6232 ext 114 or cwortman@mlcc.org.
mlcc.org 175 Strafford Avenue, Suite 130, Wayne Pa 19087 610.687.6232
ThaNK yOu TO Our aDverTiSerS
a. BuSter inc.
aklym rOOFing & Siding* new advertiSer
camPli PhOtOgraPherS
e-NewsLine - www.mlcc.org crOwne Plaza* new advertiSer
FOOt SOlutiOnS* new advertiSer
E-NewsLine is designed to read & share with business
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Contact Cheryl Kuhn, Editor-In-Chief lazer charge, inc.
610.687.6232 ext.103 lOwy PhOtOgraPhy
email ckuhn@mlcc.org. StePhen J. diOriO, clu, cFP, agency, State Farm inSurance
SuBurBan PuBlicatiOnS
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