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Glossary

VIEWS: 11 PAGES: 17

									AdviserNet on CD – training pack

Who is this training pack for?

Existing subscribers
If you previously subscribed to EIS1 or EIS2 and you are quite confident using an
electronic information system, this guidance will introduce you to the new features of
AdviserNet.

New subscribers
If you are a new subscriber to AdviserNet – the Citizens Advice information system on CD
- you should refer to Using AdviserNet on CD – information pack for new subscribers –
before attempting this training pack.


About this training pack
This training pack is to help you find your way round AdviserNet.

It should take you 45 minutes to work though.

It gives you the opportunity to

      look at the different AdviserNet screens
      learn how they operate
      practise finding information



Installation of AdviserNet on CD
This training pack does not cover how to install AdviserNet on your computer.

Instructions for installation can be found on the CD itself. If you have any problems
installing it, please contact the appropriate helpdesk number as printed on the CD.




2 AdviserNet on CD training pack – external subscribers October 2005
Table of contents




 1. Find your way around AdviserNet                         3

 2. Search for information                                   8

 3. Find your way around an advice document                 15

 4. Route map – how to use AdviserNet                       15

 5. Practise using AdviserNet                               16

 6. Useful Information and known Issues                     18




3 AdviserNet on CD training pack – external subscribers October 2005
1. Finding your way around AdviserNet
AdviserNet on CD Rom is updated monthly by a team of Citizens Advice Information
officers.


1.1 Open AdviserNet

You will get lots of opportunities to practise using AdviserNet as you work through this
material – so please open AdviserNet now.

To find it use the icon or your desktop or click on the link at the bottom of your screen to
open.

When you open the CD you will get a screen like this.

Install AdviserNet – follow the instructions as they appear. If you have any problems,
contact the relevant IT helpdesk number as printed on the CD


AdviserNet extents - this is the range or scope of information displayed by country.
Click on the ‘extent link' to find information relevant to England and Wales.


Useful websites - are also listed on this page. Please note that BMIS and CABlink
websites are password protected and are not accessible to subscribers outside the
Citizens Advice service. These links to the other websites will only work if your computer
is also logged on to the Internet.




4 AdviserNet on CD training pack – external subscribers October 2005
Open AdviserNet the home page should look like this. To change the way it looks click
on the Accessibility link. Also make sure you know where to find the link to the
AdviserNet home page – if you get lost, click and it will take you back to this page:


 Home - will always take you back to the AdviserNet home page (this
 may look different if you are using an accessibility option)




                      Accessibility – allows you to adapt
                      AdviserNet to make it accessible for your
                      needs.




5 AdviserNet on CD training pack – external subscribers October 2005
AdviserNet is similar to EIS2 - it contains many of the same search facilities. However,
there are some new useful features. A brief description is given below for some of these
features.



Front page news



Extent



Search


Even more ways
of accessing
information




Date




Front page news
Current news from the Citizens Advice information department.


Extent
This is the range or scope of information displayed by country. If you want to change the
country click on the relevant country England, Scotland or Wales.


Search
This enables you to search by keywords or phrases such as lone parents. You can also
use this to search by information document number. If you enter the number of an advice
document into the search box (13151801), without spaces or full stops, you can go
directly to a document.




6 AdviserNet on CD training pack – external subscribers October 2005
Even more ways of accessing information
These links include the following search features:
   A-Z index:
   Categories
   What’s new
   Additional material
   Case Abstracts

We will look at some of these in more detail later.


Date
The date shown on the home page is the date the CD was issued.




7 AdviserNet on CD training pack – external subscribers October 2005
2.    Search for information
Searching for information using AdviserNet

There are at least six different ways to search AdviserNet for information. During this
section you will be asked to practise using each of the following search options to look up
information.

When in AdviserNet click on any of these labels to start practising!




                  Search
              A-Z index
             Categories
            What’s new




8 AdviserNet on CD training pack – external subscribers October 2005
Search
Increase the range of your search by using Search by keywords or phrases.

1.   Go to the Search box (this is called a field). Type in a keyword or phrase in order
     to search for relevant information options e.g. dismissal. Now press Go.

2.   Have a look at your search result displayed on your screen. You will see the title of
     an Advice document and a short summary of its content. It is designed to rank the
     results – the most relevant will be first on the list.




3.   Now click on one of the results and it takes you to an Advice document.

     In common with most internet search engines if you put commas around a phrase it
     will search for that phrase - if you don’t use commas it will search for each word in
     the phrase individually.

4.   To narrow your search type ‘grievance procedure’ in inverted commas in the box
     along side Return results and press Go.

5.   Click on the Home button to take you back to the home page


                  Home Contact us          Site map      Accessibility     Help



     Or, click on the home hyperlink on the breadcrumb at the top of the page which
     (depending on which document you opened) looks like this

Home > Categories > Employment > Ending employment > Resolving disputes >
6.8.6.10. Statutory dismissal, disciplinary and grievance procedures




9 AdviserNet on CD training pack – external subscribers October 2005
A-Z index
The A-Z index

1.   First click on the A-Z index button. This will take you to take you to an alphabetical
     table.


2.   Now click on any letter e.g. .P. It opens a list in alphabetical order of general
     headings e.g. names of subjects, problems, organisations, client groups and so on.
     The general headings in the contents list are fully expanded to show the topics
     covered (see below).

      P60
         Employers obligations to provide P60 to employee
         Records that employees must keep for Self Assessment



3.   Click on the link for Employers obligations to provide P60 to employee and it will
     take you to an information document 12.6.2.10. Self Assessment: who is affected
     and how they are affected.


4.   To go back you can either click on the home hyperlink on the breadcrumb at the top
     of the page which looks like this


     Home > Categories > Taxes and duties > Common practices and procedures > Self
     Assessment and tax returns > 12.6.2.10. Self Assessment: who is affected and how
     they are affected




     Or, click on the back button                until you get back to the home page.

     Or, click on the Home button to take you back.



                  Home Contact us           Site map      Accessibility     Help




10 AdviserNet on CD training pack – external subscribers October 2005
Categories
Now try out using Categories to search for information

1.   Start by clicking on Categories

2.   Then go to one of category headings – e.g Travel, transport and holidays. It will
     open up a list of sub-categories.

3.   Click on a sub-category e.g. Public transport. This will open up a contents list.

4.   Click on Administration and it will show you the Advice document under this
     heading 2.3.1.2. Public transport.

5.   Use the scroll bar on the right hand side of you screen to take you up to the top of
     the document and click on the Home button to take you back to the home page.



     Or, click on the back button                until you get to the home page


     Or, click on the home hyperlink on the breadcrumb at the top of the page which
     looks like this

     Home > Categories > Travel, transport and holidays > Public transport >
     Administration




11 AdviserNet on CD training pack – external subscribers October 2005
What’s new?
This is a new feature on AdviserNet. To find out what’s new on AdviserNet click on the
What’s new.

This section gives information about the latest changes to:

    AdviserNet as a result of changes in legislation and client issues.
    Information about forthcoming changes.
    Information that is not included in AdviserNet, e.g. local information, pilot schemes.
    Information which might have a short life.
    Reminders to bureaux about current issues, e.g., when the criteria for help with legal
     costs changed.
    Reviews of books that may be relevant to advisers.
    Links to amended content in information documents.

What’s new on the CD will new items at the date of issue of the CD.




12 AdviserNet on CD training pack – external subscribers October 2005
     3. Find your way around an Advice document
     Pages on AdviserNet are called Advice documents and they contain information:

        written for CAB advisers, and

        leaflets and booklets produced by government depts and other organisations.

     Each Advice document has the same structure: have a look at document 13.15.18.1
     and you should see:

 name and classification number
 (3.8.2.2. Applying for asylum)




extent
country info                                                   here will be a link to social policy
applies to                                                     if a social policy issue has been
                                                               raised. This is for use by Citizens
                                                               Advice Bureaux advisers who are
                                                               asked to log evidence of client
Table of                                                       problems which raise social policy
contents all                                                   concerns
headings
and sub
headings
showing.




warning
triangles -
important
information/
instructions
that you
must follow.




                                                      click on hyperlinks to take
arrow – a reference to other information              you to other Advice documents
documents or reference books.


     13 AdviserNet on CD training pack – external subscribers October 2005
Printing

If you use the print button on the internet toolbar you will print the whole of the
document so check your bureau’s policy on printing information and giving it to clients.




If you do want to print information you can do the following:

In an advice document highlight the sections you want to print. Otherwise the whole
advice document will be printed. If you are not sure how to do this check with the Advice
Session Supervisor.

1.     press keys - Control P. Then choose selection in the print menu box and click on
       print. This prints the parts you highlighted.

2.     Highlight the section you want to print and click your right hand mouse button
       then choose print from the drop down menu. Choose selection in the print menu
       box and click on print. This also prints the parts you highlighted.




14 AdviserNet on CD training pack – external subscribers October 2005
4. Route map - how to use AdviserNet on CD
You may find it useful to use the following route map to guide you through AdviserNet.




                                       Log on


        Go to What’s New first to see the latest changes to AdviserNet. .




        Find the information you need using any of the search facilities e.g.;
        Search, A-Z Index, Categories.



        Check any Social Policy alerts at the top of the document, decide if
        relevant and action.



        Decide if you want to print off anything for the client. Highlight the
        section and use control P to do so. Remember to highlight to print
        only the information you want.




15 AdviserNet on CD training pack – external subscribers October 2005
5.   Practice exercises
Try using different methods to access the answers to the following questions. When you
have found the answer make a note of the file references on a separate piece of paper.

1.   Marci Green, has been employed by a large IT Tech Company for two years, she
     attended an antenatal appointment at hospital and was dismissed. She wants to
     know if she can make a claim for unfair dismissal



2.   Claire works 2 days a week. She asks you how much statutory holiday is she
     entitled to in any one leave year?




3.   Pat is a long distance lorry driver and wants to check out whether she is covered by
     the 48-hour legislation?



4.   Bill Pearson’s employer has said that he’s not obliged to give him a letter explaining
     why he’s ‘letting Bill go’ – he thinks this is unfair and wants to know if he has a right
     to a letter.




              The answers are at the back of the pack.




16 AdviserNet on CD training pack – external subscribers October 2005
AdviserNet
Practice exercises - answers
1.   Marci Green, has been employed by a large IT Tech Company for two years, she
     attended an antenatal appointment at hospital and was dismissed. She wants to
     know if she can make a claim for unfair dismissal

See 6.3.2.4. maternity rights at work. Marcia can claim unfairly dismissal and sex
discrimination



2.   Claire works 2 days a week. She asks you how much statutory holiday is she
     entitled to in any one leave year?

See 6.3.3.8. Holidays and holiday pay
Claire would be entitled to 8 days based on a proportion of the 4 weeks statutory leave for
full time workers. This would be based on her working week of 2 days (2 x 4 week
statutory leave) = 8 days.



3.   Pat is a long distance lorry driver and wants to check out whether she is covered by
     the 48-hour legislation?

See 6.4.0.1. Health and safety at work for who is exempt from the working time
directive.
From 23 March 2005, working hours are limited to an average of 48 hours a week,
normally calculated over a 17 week period, with a maximum of 60 hours in any one week.
This limit does not apply to self-employed drivers



4.   Bill Pearson’s employer has said that he’s not obliged to give him a letter explaining
     why he’s ‘letting Bill go’ – Bill thinks this is unfair and wants to know if he has a right
     to a letter.

See 6.8.4.10. Leaving work: rights and responsibilities. Bill Pearson is entitled to a
written explanation if he has worked for his employer for more than one year.




17 AdviserNet on CD training pack – external subscribers October 2005
Useful information for AdviserNet users
1.CD structure
There are two separate CDs one CD for England and Wales and a separate CD for
Scotland. . the functionality of both CDs is the same. The only difference between the
CDs is the country that the CD is relevant to, you will only be able to access information
relevant to that country. If you try and access a page for a different country a blank
screen will be displayed at which point please use the back button to return to the
previous page.

2.Running the CD
When you first run the CD you will be presented with a menu that has several options on
it. This page allows you to run the programe directly from the CD, or to install it on to your
hard drive\network. There are also links to useful websites and to useful training
materials and the installation guide. You should refer to this installation guide for
instructions on installing Advisernet to a PC or network. You are able to install both
versions of Advisernet on to the same PC\Network.

3.Searching
The CD uses active content to search and you may need to allow active content to run on
your PC for searching to work fully, your IT administrator should be able to assist you with
this process. You will also find that the ‘GO’ button does not always automatically work
when you hit enter. To get around this it is recommended that you manually click ‘GO’
with your mouse

4.Feedback Forms
In order to provide feedback to Citizens Advice there are some forms that can be
downloaded and faxed back to us. In order to do this click on any of the links for
providing feed back, click on the button entitled ‘Download Form’ this will enable you to
open up the document. Once completed print the document and fax to the number
displayed at the bottom of the form.


5.Printer Friendly pages.
The CD does not have any Printer friendly pages in order to cut down on disk space. It is
recommended that you use the text only version, or by cutting and pasting the required
text in to the Word template, in order to print.

6.Welsh Documents
It should be noted that the Welsh extent works in a slightly different way top the English
and Scottish extents. Because of the CD structure you only remain in the Welsh only area
on the home page and in the What’s New documents. Elsewhere, you will be taken to the
English pages and will have to click on the Wales link (top Left) to get back to the Welsh
Extent.




18 AdviserNet on CD training pack – external subscribers October 2005

								
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