BankManager Your Private Banking System BankManager User Guide CONTENTS INTRODUCTION by pimpdaddymust

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									BankManager

Your Private Banking System
BankManager User Guide




CONTENTS
1.     INTRODUCTION ..................................................................................................................................................3

2.     GETTING STARTED............................................................................................................................................4
     2.1.     INSTALLATION ...................................................................................................................................................4
     2.2.     REGISTRATION ...................................................................................................................................................4
     2.3.     LOGGING IN .......................................................................................................................................................4
     2.4.     INITIAL LOGIN – BANK SETUP ...........................................................................................................................5
     2.5.     MAIN MENU OPTIONS ........................................................................................................................................6
     2.6.     MOVING AROUND THE SCREENS ........................................................................................................................7
     2.7.     USING DROP DOWN LISTS ..................................................................................................................................7
3.     BANK SETUP.........................................................................................................................................................9
     3.1.     BANK SETUP......................................................................................................................................................9
     3.2.     USER SETUP ....................................................................................................................................................12
     3.3.     ACCOUNT SETUP .............................................................................................................................................12
     3.4.     CURRENCY SETUP ...........................................................................................................................................14
4.     CUSTOMER SETUP ...........................................................................................................................................15
     4.1.     CUSTOMER DETAILS ........................................................................................................................................15
     4.2.     EDIT CUSTOMER OPENING BALANCES.............................................................................................................16
5.     TRANSACTION PROCESSING ........................................................................................................................17
     5.1.     RECEIVE DEPOSITS ..........................................................................................................................................17
     5.2.     PROCESS WITHDRAWALS ................................................................................................................................18
     5.3.     RUN MONTH END FEES AND INTEREST ...........................................................................................................19
     5.4.     PROCESS CORRESPONDENT BANK FEES AND INTEREST...................................................................................20
6.     RECONCILIATION ............................................................................................................................................21
     6.1.     RECONCILE CORR. ACCOUNTS TO CLIENTS ACCOUNTS ...................................................................................21
7.     CLIENT BALANCES AND STATEMENTS.....................................................................................................23
     7.1.     CLIENT BALANCE ENQUIRY .............................................................................................................................23
     7.2.     CLIENT STATEMENTS.......................................................................................................................................23
8.     SYSTEM INFORMATION AND BACK UP.....................................................................................................25
     8.1.     SYSTEM INFORMATION ....................................................................................................................................25
     8.2.     BACKUP OF DATA ............................................................................................................................................25
9.     YOUR FEEDBACK .............................................................................................................................................26




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1. Introduction

Overview                   Welcome to BankManager
                           BankManager has been designed to store customer balances and transactions
                           in your bank.


                           BankManager provides a means for you to process customer transactions and
                           to reconcile these to you correspondent bank accounts. It gives you the tools to
                           apply fees and interest and to produce statements for your customers.
                           The system is designed to be as easy to use as possible.


Parts of the System        The various components of the system have been divided into four parts –
                           Bank Setup, Customer Setup, Transaction Processing and Reconciliation, and
                           Customer and Bank Reporting. These form the primary menu items in the
                           application.


                           Bank Setup – All screens used for setting up and configuring your bank are
                           listed here. These include naming your Bank, Correspondent Bank setup,
                           Account Setup, Fee and Interest setup.
                           Customer Setup – Here is where you create you customers. A facility to load
                           existing customer balances if you are transferring from another system is
                           provided here.
                           Transaction Processing and Reconciliation – Here is where you process
                           deposits, withdrawals and undertake periodic fee and interest calculations.
                           You can also reconcile your account to the correspondent bank.
                           Customer and Bank Reporting – Here is where you create statements for your
                           customers (and possibly email them) and produce reports for your own use..


Software                   This application has been developed using Microsoft Access 2002 (XP) for
                           screen and report designs. It is supplied with a Microsoft Access run-time so
                           do not have to own a copy of Microsoft Access. It is installed with software to
                           ensure that if you have any other versions of MS Access on your computer, it
                           will not affect its operation or the operation of any databases you may have on
                           your computer.
                           This copy is a single user version. Multi-user versions are also available.


Conventions Used in this   Buttons appear in bold style, as shown in this example:
Manual
                                    Click the OK button.




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2. Getting Started
To Begin Using           Although not essential, it is advisable to close as many other applications and work
BankManager              that you currently have running on your computer. (This is to free the maximum
                         amount of computer resource for BankManager.)
                         You will need to install BankManager.

2.1. Installation
Installation             Place the CD into your CD drive. It should begin the installation after a short
                         period. If it does not, navigate to the folder in your computer where that CD/DVD
                         drive is and find the file setup.exe. Double click on it to start the installation.
                         Follow the prompts as the installation wizard takes you through the installation
                         process.



2.2. Registration
To Register              Start Bank Manager click the Start button on your PC, goto Programs and select
BankManager              BankManager. Select BankManager from the submenu.
                         BankManager will now start.
                         If you have not registered BankManager, you will see a registration message. To
                         initiate registration, click the Proceed button which will take you to the registration
                         screen.
                         You will see a “footprint” displayed on your screen. Copy this into an email,
                         together with your bank name, and details of where you obtained your copy of
                         BankManager. This email must be sent to support@bankmanager.biz .
                         Once you have completed this step, you can exit from this screen and click the
                         Cancel button and continue in demo mode. You can use the system for 30 days
                         while we await purchase details and process your code.
                         Once we have received confirmation of your purchase and payment, we will email
                         you an unlock code. The next time you start BankManager, return to the registration
                         screen and paste the unlock code into the field provided and click the Unlock
                         button. Your copy is now registered.

2.3. Logging In
To Login to              BankManager ships with one username and password. You are strongly
BankManager              recommended to change the password for this user when you first login. Use the
                         Login Name admin and password Admin – note the capital “A” in password.
                         Click Login




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2.4. Initial Login – Bank Setup
To Setup your Bank         If this is the first time you have entered BankManager, you will be prompted to
                           setup your bank details. The following form will display:




Please enter the name of   This is where you enter the name you want your bank to be known by. This will be
your bank                  used throughout the system on the top of any printouts from you.


Folder for Saved pdf       Name the folder where you want the system to keep copies of your pdf files that
Statements                 contain the customer statements that you have prepared. An example might be:
                           C:\BankManager\Statements
Options for emailing       The remaining fields on this form are used to gather information that the system
statements                 will need to automatically email statements to your customers.


Mail Server Name           This is the mail server name that you use for your outgoing name. Unless you have
                           an internal mail server such as MS Exchange, you will need to obtain these details
                           from your email software. Typically, you can open your email software (Outlook,
                           Outlook Express etc) and go to the Tools Menu and select Accounts. Find your
                           mail account and find the server settings. Copy the value for your outgoing mail
                           server into this field – it may look like mail.bankmanager.biz or
                           smtp.bankmanager.biz. At the same time check whether your mail software is
                           required to authenticate outgoing mail. If this is the case, you’ll need together the
                           name and password for the sections below.
Requires Authentication    Tick this box if you have to authenticate with your mail server to send email. Leave
                           blank if no.
                           If you have chosen Yes, then you will be prompted for the username and password
User Name for              If this is displayed and you have ticked yes to authentication, enter the username
Authentication             that is required for your mail server.
Password                   Enter the password required for authentication. Note: this will only display ****
Mail From (Your Name)      Enter the name you want your customers to see as from when they receive
                           statements from you (e.g. ABC Bank)




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Email From (email          Enter the email address that you want any reply to come back to. (e.g.
address being sent from)   support@bankmanager.biz)
Correspondent Bank(s)      There is a tab toward the top of the screen where you can click on the
                           Correspondent Bank(s) tab. This will enable you to setup the details of
                           thecorrespondent bank(s) that you use. Note that you can return to are at a later
                           stage to add/edit this data.




                           Enter the name of the correspondent bank at the top. Select currencies you use with
                           this bank from the dropdown list below. BankManager assumes you will have a
                           separate account at the correspondent bank for each currency.
                           If you want to add another correspondent bank, click the Add New Correspondent
                           Bank button.
                           You can move between correspondent banks that you have created by using the
                           navigation buttons at the bottom of the screen.
                           Once you have finished, click the Close button to close this form and goto the main
                           menu.

2.5. Main Menu options
                           The main menu will now display.




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                         The five Main Menu options are available using the left hand Main Menu.
                         The five main menu options are:
                         Bank Setup – All the setup screens are located here. These include screens to setup
                         your bank, add/edit users, create account types and manage currencies.
                         Customer Setup – Create & setup your customers and assign them to accounts. This
                         is also used where you are creating initial balances when first setting up your bank
                         and transferring data from another system.
                         Transaction Processing– Receive deposits, process withdrawals, run month end
                         fees & interest, process fees & interest from correspondent banks.
                         Reconciliation – used to reconcile your customer account balances to the
                         correspondent bank balance at a given date.
                         Client Balances & Statements – used for client balance enquiry, and statements.



2.6. Moving around the screens
                         Use the Tab key to move through the fields on the form, or position the cursor using
                         your mouse.
                         Or use SHIFT + Tab move back to a previous field



2.7. Using Drop Down lists
Selecting From Drop      1.        To select an option from a drop down list:
Down Lists
                              a)   Click on the downward pointing arrow to the right of the field and then
                                   click on the item you want from the list displayed. Use the scroll bar to
                                   display items that are of the bottom of the list

                              b) Use the up and down to move through the list. Press Tab or Enter to
                                 collapse the list if the list is expanded.

                              c)   Type the first letter of the required option. You can continue to type


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                         subsequent letters of the item you are searching for and the selection will
                         move to the first instance of that combination. For example if you were
                         looking for receipt number 56789: when you type 5, the list will display at
                         the first receipt that begins with a 5, if you then type 6 the list will move to
                         the first receipt showing 56. You can continue like this until the list has the
                         receipt number highlighted that you want to use. Press enter or click the
                         item to select.




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  3. Bank Setup
  Within this Main Menu option you have the following four options:
  Bank Setup – described in the setup section above. Used for creating the bank and associated setup values
  User Setup – Create and amend user details for this system.
  Account Setup – Create account types, assign currency types, fees and interest rates, account number rules.
  Currency Setup – update the system for known currencies.



  3.1. Bank Setup
  To Setup your Bank              If this is the first time you have entered BankManager, you will be prompted to
                                  setup your bank details. The following form will display:




  Please enter the name           This is where you enter the name you want your bank to be known by. This will be
  of your bank                    used throughout the system on the top of any printouts from you.


  Folder for Saved pdf            Name the folder where you want the system to keep copies of your pdf files that
  Statements                      contain the customer statements that you have prepared. An example might be:
                                  C:\BankManager\Statements

  Options for emailing            The remaining fields on this form are used to gather information that the system
  statements                      will need to automatically email statements to your customers.




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  Mail Server Name          This is the mail server name that you use for your outgoing name. Unless you have
                            an internal mail server such as MS Exchange, you will need to obtain these details
                            from your email software. Typically, you can open your email software (Outlook,
                            Outlook Express etc) and go to the Tools Menu and select Accounts. Find your
                            mail account and find the server settings. Copy the value for your outgoing mail
                            server into this field – it may look like mail.bankmanager.biz or
                            smtp.bankmanager.biz. At the same time check whether your mail software is
                            required to authenticate outgoing mail. If this is the case, you’ll need together the
                            name and password for the sections below.
  Requires Authentication   Tick this box if you have to authenticate with your mail server to send email. Leave
                            blank if no.
                            If you have chosen Yes, then you will be prompted for the username and password

  User Name for             If this is displayed and you have ticked yes to authentication, enter the username
  Authentication            that is required for your mail server.

  Password                  Enter the password required for authentication. Note: this will only display ****


  Mail From (Your Name)     Enter the name you want your customers to see as from when they receive
                            statements from you (e.g. ABC Bank)

  Email From (email         Enter the email address that you want any reply to come back to. (e.g.
  address being sent        support@bankmanager.biz)
  from)
  Correspondent Bank(s)     There is a tab toward the top of the screen where you can click on the
                            Correspondent Bank(s) tab. This will enable you to setup the details of
                            thecorrespondent bank(s) that you use. Note that you can return to are at a later
                            stage to add/edit this data.




                            Enter the name of the correspondent bank at the top. Select currencies you use with
                            this bank from the dropdown list below. BankManager assumes you will have a
                            separate account at the correspondent bank for each currency.
                            If you want to add another correspondent bank, click the Add New Correspondent
                            Bank button.
                            You can move between correspondent banks that you have created by using the
                            navigation buttons at the bottom of the screen.




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                         Once you have finished, click the Close button to close this form and goto the main
                         menu.

  Drop Down Lists        In some cases you will need to make a selection from a drop down list. If the option
                         you want isn’t shown, you can ask the system administrator to add it for you.


  Warning Messages       Some fields on the form are compulsory. If you have left them blank or filled them
                         out incorrectly, you will receive an error message.




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 3.2. User Setup
 To Setup a User                 1.   From the main menu select Bank Setup. From the submenu choose User
                                      Setup.
                                 2.   When the User Setup form opens click the Add New User or Edit User
                                      Details button
                                 3.   The user details form will appear as below:




                                 4.   If you have selected Edit User Details you will need to select the user you
                                      want to edit. Their details will then display. You should go here to change the
                                      admin password.
 Login Name                      1.   This is the login name your user will use to login to BankManager.
 User Name                       1.   Enter the person’s name here
 Password                        1.   Enter the password to be used.
 Drop Down Lists                 In some cases you will need to make a selection from a drop down list. If the option
                                 you want isn’t shown, you can ask the system administrator to add it for you.
 Warning Messages                Some fields on the form are compulsory. If you have left them blank or filled them
                                 out incorrectly, you will receive an error message.

 3.3. Account Setup
 This is where you setup each type of account that you will offer to your customers.
 To Create an account or         1.   From the main menu select Setup Bank. From the submenu choose Account
 maintain an existing                 Setup. Click Add Account to add a new account or Edit Account Details to
 account                              maintain an existing account.
                                 2.   When you clicked the Add Account button the system will open the form
                                      below ready for a new account. If you clicked Edit Account Details then you
                                      will be given a drop down list to select the account to edit.




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 Account Name            Enter the name you want to know this account by.
 Account Description     Enter a descriptive statement that describes this account so that you can remember
                         what it is in the future.
 Correspondent Bank      Select the correspondent bank that this account will use for funds being held in this
                         account
 No of digits in Acc     Enter the number of digits you want to use in an account number
 Number
 Account Number From     What number does this account start numbering from? As customers are assigned
                         account numbers for this account, BankManager will assign the next available
                         number in the range assigned for this account.
 Account Number To       What is the maximum number these accounts will number to?
 Permit Negative         Do you permit these accounts to have negative balances? Tick for “Yes”, leave
 Balances                blank for “No”.
 Currency Used           Select the currency that will be used for this account. Should the currency required
                         not be available, go to Currency Setup available on the submenu for Bank Setup.
 Fee Setup               You may create up to three different fees for each type permitted. You must give
                         each a unique name and value for each time it is applied. The minimum balances fee
                         will apply to each transaction after the appropriate trigger level is reached. Note:
                         only one minimum balance fee will apply.
 Annual Interest Rate    Enter the annual interest rate. A rate of 4.5% is entered as 4.5. Do not enter as 0.045
 Drop Down Lists         In some cases you will need to make a selection from a drop down list. If the
                         option you want isn’t shown, you can ask the system administrator to add it for you.


 Ticking Fields          Some fields require you to ‘tick’ them if they apply. To do this either click with
                         your mouse.



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 Warning Messages               Some fields on the form are compulsory. If you have left them blank or filled them
                                out incorrectly, you will receive an error message.




3.4. Currency Setup
This is used to manage the currencies that BankManager will recognise.
To Manage Currencies            1.   From the main menu select Bank Setup. From the submenu choose Currency
                                     Setup Click Add to add a new currency or Edit to view or change an existing
                                     currency.
                                2.   The following form will open.




Currency Code                   Enter the international recognised three character code for the currency.
Symbol                          Enter the symbol used for this currency e.g. €
Country                         Enter the name of the country for this currency.
Notes                           Enter any notes you want to keep in relation to this currency.
Drop Down Lists                 In some cases you will need to make a selection from a drop down list. If the
                                option you want isn’t shown, you can ask the system administrator to add it for you.




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4. Customer Setup
This where you setup your customers and assign them accounts.
                               Within this Main Menu option you have the following two options:
                               Customer Details – used to create and maintain customer details and assign them
                               accounts
                               Edit Customer Opening Balances – used to enter balances for existing customers
                               when transferring from another system to manage customers. This option will create
                               the opening balances without charging any fees.



4.1. Customer Details
To Add or Edit Customer        From the main menu select Customer Setup. From the submenu choose Customer
Details                        Details. Click Add New Customer to add a new customer or Edit Customer to
                               view or change an existing customer.
                               The following form will open




Customer Name                       Enter the full name of your customer. This is the name that will be used in
                                    lookup fields and in others parts of the system.
First Name                          Enter the customer’s first name
Last Name                           Enter the customer’s last name
Email                               Enter the customer’s email address. This will be used when you send
                                    statements via email. If this is not entered, you will not be able to email
                                    statements to the customer.
Date Identity Verified              Date that you verified the identity of your customer
How Verified                        How did you verify your customer’s identity?
Accounts                            Select the account(s) that this customer will be using (1 row per account). The


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                                    account number will be assigned by the system. Enter the date account opened
                                    (and closed if closing).



4.2. Edit Customer Opening Balances
This is used when setting up BankManager to transfer opening balances from another system.
To Enter an Opening             From the main menu select Customer Setup. From the submenu choose Enter
Balance                         Customer Opening Balances.
                                The following form will open




Open Balance Date               Enter the date you are opening the customer balance from.
Customer                        Select the customer from the drop down list
Account                         Select the customer’s account
Opening Balance                 Enter the customer’s opening balance
Post this Transaction           Click this button to post this balance. This will add this balance to the
                                correspondent account for that customer account and also apply the funds to the
                                customer.




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5. Transaction Processing
Within this Main Menu option you have the following four options:
Receive Deposits – Enter deposits received from your customers
Process Withdrawals – Process withdrawals requested by your customers.
Run Month End Fees and Interest – Run the month end fees and interest calculations on the customer accounts
Process Correspondent Bank Fees and Interest – Process fees charged by and interest received from your
Correspondent Bank(s)



5.1. Receive Deposits
This option is used to receive deposits received from customers
To Receive Deposits              From the main menu select Transaction Processing. From the submenu choose
                                 Receive Deposits.
                                 The following form will open:




Deposit Date                     Enter the date the deposit was received
Client                           Select your customer
Correspondent Bank               Select the Correspondent Bank Account that these funds were received into.
Account
Deposit Amount                   Enter the amount of the deposit
Process Deposit                  Click this button to process the deposit.
                                 This will debit the correspondent account for the amount, credit the customer
                                 account for the same amount, then charge any fees you have loaded for deposits be
                                 debiting the customer and crediting the bank




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5.2. Process Withdrawals
This option is used to process withdrawals requests received from customers
To Process Withdrawals          From the main menu select Transaction Processing. From the submenu choose
                                Process Withdrawals.
                                The following form will open:




Withdrawal Date                 Enter the date the withdrawal is being processed.
Client                          Select the customer name
Correspondent Bank              Select the Correspondent Bank being used
Account
Withdrawal Amount               Enter the amount being withdrawn
Process Withdrawal              Click this button to process this withdrawal.
                                The amount will be deducted from the account and the respective correspondent
                                account will be credits. Any fees associated with this withdrawal will be charged to
                                the customer’s account and credited to the bank’s account.
                                 If this withdrawal brings the balance below the minimum balances that have fees
                                loaded, this minimum account balance fee will also be charged.




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5.3. Run Month End Fees and Interest
To Run Month End Fees      From the main menu select Transaction Processing. From the submenu choose
and Interest               Run Month End Fees and Interest.
                           The following form will open:




Enter the month end date   Enter the month end date you want these to run for.
you are running these
                           The system will check that this is a month end date.
transactions for
Run Transactions           This will:
                               •    Check that the date is a month end date
                               •    Check you have not run transactions for this date
                               •    Check that you had run the previous months transactions
                               •    Charge the monthly fees
                               •    Credit the monthly interest (calculated on a daily basis)
                               •    Record that the transactions have been run
Remove Fees and            This will undo the process above
Interest for a Selected
Date




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5.4. Process Correspondent Bank Fees and Interest
To process                 From the main menu select Transaction Processing. From the submenu choose
correspondent bank fees    Run Month End Fees and Interest.
and interest
                           The following form will open:




Process                    Select the appropriate process from the dropdown box
Transaction Date           Enter the date of this transaction
Correspondent Bank         Select the correspondent bank
Account
Fee (or Interest) Amount   Enter the amount of the fee or interest
Process Deposit            Clicking on this button will record this transaction in the correspondent bank
                           account and also post the transaction to your bank account




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6. Reconciliation
This is used to reconcile your accounts within BankManager.

6.1. Reconcile Corr. Accounts to Clients Accounts
Account Overview                All cashflows that occur between your correspondent bank and external sources
                                (clients, banks etc) are tracked in your correspondent bank accounts. The funds in
                                each of these accounts may be made up of funds belonging to your clients and
                                yourself.
                                Whenever, a correspondent account is created, an client account in the name of the
                                bank is created. When funds are received they are debited to the correspondent
                                account and credited to a client. Conversely, when funds are withdrawn by a client
                                the correspondent bank is credited and client debited.
                                Internal fees and interest are an internal shift of funds between you and the client
                                and as such do not appear in the correspondent bank account.
                                A regular balancing between each correspondent bank account and client accounts
                                is needed to ensure that errors have not occurred.
To Reconcile Accounts           From the main menu select Reconciliation. From the submenu choose Reconcile
                                Corr. Accounts to Client Accounts.
                                Click Select Bank
                                Select a bank
                                Enter a date to reconcile. Press Enter
                                The following form will load:




Explanation                     In the form above the correspondent bank has a balance of -$400,000.00. The
                                client funds total $400,000.00. This shows the accounts are in balance.
                                The client accounts are made up of the bank owing clients $223.62, John Smith



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                         having a balance of $400325.95 and Pete Jones owing the bank $102.33.




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7. Client Balances and Statements
This section provides client balance data and produces client statements

7.1. Client Balance Enquiry
Use this section to lookup client balances and transactions
                                  From the main menu select Client Balances & Statements. From the submenu
                                  choose Client Balance Enquiry.
                                  The following form will open:




                                  .
Use                               Select a customer, then account and a date range you are interested in.
                                  The form will return all transactions and balances for that period

7.2.      Client Statements
This option is used to produce client statements (to screen, printer or pdf & email)


                                  From the main menu select Client Balances & Statements. From the submenu
                                  choose Client Statements.
                                  The following form will open:




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Statements               You can choose an individual customer (and from there one of their accounts. If
                         you leave the "Select Account" blank you will get all accounts for the selected
                         customer. If you leave the "Select Customer" blank, you will get all accounts for all
                         customers that have had transactions within the selected period.
                         Once you have made this choice, select the output method. You can choose:
                             •    To view on the screen
                             •    To send to the printer
                             •    Top create a pdf and email where email address is on file – all others will
                                  be printed. A copy of the pdf in very case is stored in the folder you
                                  defined in the setup.


                         You are required to enter a subject for the email and some text for the body of the
                         email
                         BankManager will keep you informed of progress and advise when complete.




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8. System Information and Back Up
8.1. System Information
System Information        BankManager is built using Microsoft Access and is installed to run with an
                          Access 2002 (XP) runtime. The main files are installed into the database
                          folder you select at installation.
                          In addition, a number of dll’s are placed into your windows and system
                          folders. These are necessary for a range of features we have provided.


Database Files            There are two main database files BankManagerData.mdb and
                          BankManager.mde This must be left in the folders in which they were
                          installed. Moving either of these files will cause BankManager to fail.
                          Note: You cannot open BankBanagerData.mdb directly.

8.2. Backup of Data
Backup                    Each time you start BankManager, a copy of the data file
                          (BankManagerData.mdb) is copied to the Backup subfolder of the folder
                          where BankManager is installed. As the file is copied, the file name is prefixed
                          with the date in time in the format yyymmddhhmm. This will assist you in
                          finding each copy.
External Backup           It is strongly recommended that if you do not have regular backups of your
                          entire PC to some external medium, that you copy the latest files from the
                          backup folder above to an external source (CD, tape, memory stick).
Restoring to an Earlier   If you want to take the database back to an earlier state (you may have run a
State                     process in error for example and need to go back), you can copy an backup file
                          back to the folder in which BankManager is installed and rename it
                          BankManagerData.mdb – replacing the old copy. This will return your data to
                          that date and time.
                          All data and transactions that you had done after that copy was made will no
                          longer exist.
                          Similarly, you can restore from any external medium you have stored your
                          files on.
Recover a Corrupted       Sometimes an Access file can become corrupted.
System
                          If this happens, uninstall BankManager using the Windows Add/Remove
                          Programs utility in the Control Panel, then reinstall from your CD. Then copy
                          the latest backup file to the Program folder and rename as
                          BankManagerData.mdb.




BankManager User Guide                 12 April 2007                                                Page 25 of 26
BankManager User Guide




9. Your Feedback
                         If any problems arise, or if you would like to give any feedback on the
                         operation of the BankManager, please e-mail the details to BankManager at


                         E-mail: support@bankmanager.biz


                         Reporting of bugs should include:
                         •   The name of the form (screen) you were in;
                         •   A brief description of what you were trying to do when the bug occurred;
                         •   A brief description of the error.




BankManager User Guide               12 April 2007                                            Page 26 of 26

								
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