Team Lead - Quality Assurance

							Team Lead - Quality Assurance
Freedom Debt Relief

Job Snapshot
Location:             3947 Lennane Drive
                      Suite 110
                      Sacramento, CA 95834
Base Pay:             $16.00 - $18.50 /Hour
Employee Type:        Full-Time
Industry:             Credit - Loan – Collections
                      Banking - Financial Services
                      Legal
Manages Others:       Yes
Job Type:             Management
                      Customer Service
                      Legal
Experience:           At least 2 year(s)
Posted:               8/5/2009
Contact Information
Contact:            Vicky Stein
Fax:                (866) 686-1846


Description
Freedom Debt Relief seeks a dynamic and resourceful leader for our Quality Assurance
Team. The ideal candidate will be a professional who is flexible, a team player, and
enjoys working in a fast paced, dynamic environment.

Company Overview:

Freedom Financial Network (“FFN") is a successful and rapidly growing nationwide
financial services company (www.freedomfinancialnetwork.com & http://www.bills.com/ )
providing comprehensive consumer finance services through five divisions: Bills.com,
Freedom Debt Relief, Freedom Tax Relief, Freedom Student Loans and Freedom
Mortgage. FFN is focused on helping consumers resolve their financial burdens by
offering an alternative to bankruptcy, credit counseling, and debt consolidation.


Duties will include, but are not limited to:

Supporting the Quality Assurance Leadership in directing the daily activities of the QA
Team; assist in performing quality assurance monitoring on all agent/client activity,
quality checks on QA Specialist work, answering questions in an effort to resolve
procedure issues for company processes as related to client interaction with FDR. The
QA Team Lead will ensure that all performance and productivity goals relating to metric
and quality standards are achieved; will provide ongoing coaching and development of
QA Specialist. Additionally, the QA Team Lead will be responsible for delivery of
information and data to department owners for the improvement of customer service
skills across multiple departments. The QA Team Lead must exercise the ability to
work independently and take direction to achieve results, able to handle sensitive
information and must maintain confidences of information at all times.


Requirements
* Associates or Bachelors degree preferred.
* Minimum of 2 years Quality Assurance experience in a call center environment.
* Experience with QA report generation and analysis (Crystal Reporting a plus).
* Familiar with call center industry QA standards and automated monitoring
  applications.
* Strong PC skills in the Microsoft product line including Word, Excel, and Outlook.
* Direct experience in Quality Assurance and/or supervision of non-exempt employees
  preferred.
* Must have strong verbal and written communication skills




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