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DMAIC AND TOOLS

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DMAIC AND TOOLS
DMAIC stands for: Define, Measure Analyse. Improve and Control.

Represents the 5 steps, starting with the analysis through to project completion.

STEP          AIMS                     DESCRIPTION                                                TOOLS TO USE

DEFINE        What is the              Identify the improvement opportunities and scope (what     Benchmarking
              problem?                 will be included) out the project                          Pareto
                                                                                                  Gap analysis
                                                                                                  Process Map (current process)
MEASURE       How are we doing?        Analyse the process to identify the problem and define     5 Whys
                                       the expected outcome                                       Check and Tally Sheets
                                                                                                  Actual timings against expected
                                                                                                  Process Map (expected process)
ANALYSE       What is wrong?           Identify the root causes of the problem                    5 Whys
                                                                                                  Benchmarking
                                                                                                  Root cause analysis
                                                                                                  Fishbone diagram
                                                                                                  Brainstorming (see root cause analysis)
                                                                                                  Interviewing (use the 5 whys)
IMPROVE       Fix the problem          Refine and prioritise the improvement opportunities.       Project plan
                                       Initiate the project, create a plan and project manage     Project management
CONTROL       Maintain the gains       Control measures put in place to ensure results are        Sustainability
              and publish results      achieved and maintained. Evaluate the results at the       Continuous Improvement
                                       end of the project (and possibly again at a later date).   ISO 9001
                                       Publish results and thank participants

				
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Jun Wang Jun Wang Dr
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