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					    East Dunbartonshire
Community Planning Partnership




Community Engagement Strategy




            June 2006




         For further information contact:
         The Community Planning Team
          East Dunbartonshire Council
              Tom Johnston House
                    Civic Way
                   Kirkintilloch
                     Glasgow
                     G66 4TJ
               Tel: 0141 578 8237
Context
Community Engagement is fundamental to Community Planning: the process through which public
sector organisations work in partnership to plan and deliver improved services. While community
planning is not a new concept it was given a statutory basis in the Local Government in Scotland Act
(2003)1 - a key plank in the Scottish Executive‟s local government modernisation agenda.

The Act places a duty on the local authority to initiate, facilitate and drive forward the community
planning process. It also creates a duty for key public sector organisations including the NHS, Police,
Fire & Rescue Service, Scottish Enterprise and the Regional Transport Partnership to participate in
community planning.

Furthermore Section 15 (1) of the Act requires that Councils engage with community bodies in the
community planning process and from guidance issued by the Executive it is clear that the spirit of
the legislation requires more than merely meeting this statutory obligation rather that the
engagement of communities must be at the heart of Community Planning.

The aim of community engagement therefore, in the context of community planning, is
to improve the planning and delivery of services by making them more responsive to
the needs and aspirations of communities.

The growing importance of, and emphasis on, community engagement is reflected in the audit of best
value and community planning currently being conducted across each of the 32 local authorities by
Audit Scotland. The audit seeks to identify whether or not a local authority has developed a
structured approach to understanding the needs of its citizens and whether it provides services in
ways which are responsive and which suit the user.

Communities Scotland, an agency of the Scottish Executive, have also recognised the growing
importance of community engagement and commissioned the Scottish Community Development
Centre (SCDC) to develop a series of National Standards for Community Engagement. Following
extensive research and consultation, including piloting, the standards were formally launched in
September 2005 and represent a toolkit for community engagement highlighting best practice.




1
    http://www.scotland.gov.uk/library5/localgov/cpsg-00.asp


                                                       -1-
Background and Methodology
East Dunbartonshire‟s Community Planning Partnership (EDCPP) brings together the statutory
partners as outlined in the Act (NHS Greater Glasgow & Clyde, Strathclyde Police, Strathclyde Fire
and Rescue, Scottish Enterprise Dunbartonshire and Strathclyde Partnership for Transport) and a
range of other public sector and community and voluntary sector agencies (Jobcentre Plus, CVS,
Cumbernauld College, Communities Scotland) through a structure of themed partnerships sitting
under the Community Planning Partnership Board.

In 2005 the Board of EDCPP met to review its strategic role and identified effective community
engagement as a crucial element in ensuring a clear strategic focus, the Board therefore has an
important role in leading the process of community engagement. The development of the
Community Engagement Strategy is the first step in this process.

The writing of the Community Engagement Strategy has been informed by research and consultation
with key partners and stakeholders and has involved the following steps:

Strategy Development Process

                                            External Review /
                                          Additional Consultations



    Community       Collation of       Strategy           Consultative       Consultation       Revised
    Engagement      Responses        Development             Draft             Event for       Strategy to
     Activities                       Workshop                                Community       CPP Board
     Template                                                              Representative /   in mid-June
                                     What is community   Issued to:        Voluntary Groups
                                     engagement?                                 etc.
                                                         partners,
                                     What are we doing
                                     in East             community
                                     Dunbartonshire?     organisations,

                                     Strengths           public contacts

                                     Areas for           Citizens’ Panel
                                     improvement

     A “Community Engagement Activities Template” was issued to partners and council services to
      inform the desktop analysis of current community engagement activity across the council and
      community planning partners. The results of this exercise are detailed in Appendix 1.

     A series of meetings were held with key partner agencies to ascertain their views on the
      development of the Community Engagement Strategy and explore the potential for joined up
      engagement.

     A Strategy Development Workshop was attended by representatives from several partner
      agencies in order to present the findings of the desktop review and identify strengths and areas
      for improvement thus setting the overall direction of the strategy.

     This resulted in the preparation of a consultative draft strategy which was circulated to partners
      and community and voluntary sector organisations for comment. The community and voluntary
      sector were also invited to a workshop to better explore and understand their views on effective
      community engagement. The East Dunbartonshire Citizen‟s Panel were also asked for their
      perceptions of community engagement in order to establish a baseline against which
      improvements can be measured.

The final strategy was then written and submitted to the Community Planning Partnership Board for
approval in June 2006.


                                                     -2-
Why do we need a Community Engagement Strategy?
As has already been illustrated while the principle of community engagement is not new, it is being
given ever increasing importance through Scottish Executive lead and other initiatives.

A great deal of community engagement activity is already undertaken in East Dunbartonshire and it is
important to identify the strengths in our present approach and seek where possible to build on
these existing mechanisms and ensure that the Strategy complements the existing work of partners.

The Community Engagement Strategy is important therefore to ensure that:

   There is a clear definition of community engagement.
   The various statutory requirements to consult and engage are met.
   User views on service delivery are collected and partners have access new information, ideas and
    suggestions.
   Communities are engaged at the appropriate stage in the process.
   Emphasis is placed on the engagement of equalities groups and groups who might otherwise be
    excluded.
   Engagement is carried out in a coordinated and systematic way.
   Clear criteria are established to identify opportunities for partners to engage community bodies
    collectively in an effort to avoid consultation fatigue and achieve best value.
   Decision-making and services begin to be shaped around community priorities rather than those
    of the provider.
   A clear action plan is developed for the implementation, monitoring, evaluation and review of the
    processes and mechanisms outlined


What do we mean by Community Engagement?
Community Engagement describes the different ways in which the Community Planning Partnership
and individual partners communicate with communities, to try and establish their views and
ultimately involve them in decisions about the services that affect them. Other terms such as
involvement, consultation or participation are used almost interchangeably to describe this process
when in fact these all represent different aspects of Community Engagement.

Community Engagement can and will take many different forms from informal conversations with a
member of staff to participating in a Citizen‟s Panel survey. Each different type of engagement is
important and has its place. This strategy however will concentrate on the more formal, organised
types of engagement.

In this strategy Community Engagement is thought of as happening on three different levels:

   Information – this may take the form of a newsletter, website, press release or some other
    publication and has the potential to reach everyone in East Dunbartonshire and beyond.

   Consultation – this may take the form of a questionnaire or survey such as the East
    Dunbartonshire Citizens Panel or a might happen through a public meeting and gives members of
    the community an opportunity to tell us what they think on a particular issue. This has the
    potential to reach a wide range of people and give them some influence over what decisions are
    made.

   Involvement – this may take the form of participating in a short life working group, a focus group,
    or being part of a group such as the Public Partnership Forum. This has the potential to reach a
    smaller group of people but can allow them a far greater influence over decision making.


                                                 -3-
Levels of Engagement


 e.g.   Taking part in the CHP Public                                          Narrow range of people
        Partnership Forum
                                            Involvement

 e.g.   Responding to a Citizens’ Panel                                        Broader range of people
        Survey
                                             Consultation

 e.g. Receiving a copy of a                                                    Universal, within limits of
    Community Planning                                                         practicality
    Newsletter
                                             Information


What defines ‘Community’?
People will generally consider themselves to be part of a community of place that is to say an area
that can be defined by its geographical boundaries. On one level the community can be thought of as
everyone living or working within East Dunbartonshire, however communities of place also exist
within the towns of Bearsden, Bishopbriggs, Kirkintilloch, Lenzie and Milngavie or in villages such as
Balmore, Bardowie, Lennoxtown, Milton of Campsie, Torrance, Twechar or Waterside. People may
even define their community as being just a few streets.

When the Community Planning Partnership or individual partners seek to engage with these
communities of place they will endeavour to do so at the most appropriate level and where possible
by using existing mechanisms such as Community Councils, or the locality planning clusters
(Bearsden & Milngavie, Bishopbriggs and Auchinairn, Kirkintilloch and the Villages).

However communities are not just about place they are also about people who may share a
particular background or point of view. These are known as communities of interest and examples of
this might include carers or council house tenants.

There are also several equalities groups defined by race, gender, disability, age, religion or belief or
sexual orientation. These groups represent important sections of the community and the Community
Planning Partnership or individual partners need to ensure that they engage with these groups
effectively.

It is important however to remember that whenever we engage with any particular community we
are in fact engaging a group of individuals who will find themselves part of several of the different
kinds of community outlined above. For example, they may consider themselves not only part of the
community of place where they live but also where they work; they may be a member of more than
one equality group or of different communities of interest.




                                                 -4-
Where are we now?
To provide an overview of current engagement activity within East Dunbartonshire, three levels of
engagement were considered:

     Information

     Consultation

     Involvement.

Information

At present community planning partners use a variety of methods to communicate with and provide
information to members of the public. Often these comprise „one-off‟ flyers or information sheets
relating to a specific event however there are a number of newsletters distributed on a regular basis.
Examples of this type include East Dunbartonshire Council‟s EDlife which is sent to every household
in the local authority area, or Upbeat, the Strathclyde Police newspaper or Heath News, produced
by NHSGG&C and distributed to households, health care services and via the Daily Record.

Other examples of information and communication include a number of reports produced in
response to statutory requirements such as annual reports or public performance reports and the
Community Planning Partnership has recently produced and distributed an A to Z of public services
bringing together contributions from all partners.

The internet is increasingly being used as a means of communication with each of the partner
agencies having their own websites which in addition to providing up to date information can provide
a greater depth of background information about the organisation.

Consultation and Involvement

To determine the extent of consultation and involvement activity which takes place currently, a
“Community Engagement Activities Template” was issued to a wide range of partners. This defined
these two important elements of engagement thus:

    Consultation            Consultation exercises where you have (or will) ask people for their
                            opinions so that you can take these into account in planning and service
                            delivery. These might be very general (e.g. a baseline survey of service
                            user satisfaction) or might be specific to a specific initiative (like change
                            to a service). Some consultations might be statutory in nature although
                            some may go beyond this.

    Involvement             Examples where community engagement is more than just consultation
                            but where members of the community are active participants in
                            decision making.


It is clear that a very extensive range of consultative methods already exist within East
Dunbartonshire. These include ongoing mechanisms such as the EDC Citizens‟ Panel and a variety of
other consultative groups. A significant amount of specific consultation work takes place on a
statutory basis and, in addition to this, various partners undertake ad hoc consultations in response
to specific initiatives or policy drivers.




                                                 -5-
Whilst there are fewer examples of deeper involvement activity, these do exist and are likely to be
an increasing feature of engagement activity over the nest few years.

A full analysis of responses is set out in Appendix 1.

SWOT Analysis of our Existing Activity

A SWOT Analysis of current engagement activity has been prepared and is set out below. This draws
on the aforementioned template and also the inputs from partner and community consultation.

 Strengths                                               Weaknesses

 An existing commitment to partnership                   There is a need to better reach out to
 working                                                 communities of interest, including equalities
 An enthusiastic community                               groups

 Support for community engagement amongst                Objectives and parameters for engagement
 partner agencies                                        activity sometimes need to be more clearly
                                                         communicated
 An existing established range of community
 engagement methods with partner agencies                Engagement activity could be more joined up
                                                         across partners
 Good contacts within existing community
 groups                                                  Community engagement activity sometimes
                                                         does not happen when it should
 An established consultation database
                                                         There is scope for a greater range of
 Some feedback mechanisms already in place               involvement activities which go beyond
 (e.g. www.edconsultation.org.uk) which                  simple consultation
 could be built on
                                                         Language used is not always clear and jargon-
                                                         free
                                                         Not all staff have the necessary community
                                                         engagement skills
 Opportunities                                           Threats

 Establishing dedicated support to improve               Disproportionate costs of community
 community engagement and encourage                      engagement
 consistency of approach across partners                 Community scepticism about how genuine
 Establishing standing consultation groups of            the engagement activity is
 Panels within each community or community               Extent of partner buy-in to key principles
 of interest, including a database of groups             and a shared approach
 who would want to be contacted
                                                         Engagement fatigue amongst some groups,
 Staff training and awareness raising                    unless activity is well coordinated
 Establishment of formal CPP methods (e.g.
 Citizens‟ Panel, working groups)
 Development of www.edconsultation.org.uk
 as a community planning resource

Amongst the key issues which emerge from this analysis is the need to progressively overcome the
scepticism which some parties have with respect to the genuineness of consultation. This is obviously
a long term challenge. In the shorter term, the issue is not so much about new methods of
engagement but about more effective co-ordination, dissemination and usage of that work which
already exists.
Community Engagement Principles

                                                  -6-
As noted in the “where are we now?” section, a considerable amount of consultation and
involvement activity already takes place or is planned to take place within East Dunbartonshire.
However, much of this is driven by the attitudes of individual service providers or the framework
within which they operate. The East Dunbartonshire Community Engagement Strategy should give
consistency and coherence to these engagement activities. To achieve this, it is proposed that the
CPP, and individual partners, should sign up to a set of agreed principles, to be applied to their
community engagement activity.

These principles fall into four broad sections:

   Deciding to Engage

   Preparing to Engage

   Engagement Methods.

   Providing Feedback

They reflect the Scottish Executive‟s National Standards for Community Engagement which are set
out at Appendix 2. However, the principles as defined below set out a clearer definition of what we
will do within East Dunbartonshire.

Deciding to Engage

   All public service providers in East Dunbartonshire will actually seek out opportunities to engage
    with the communities they service, when this engagement could contribute to the objectives laid
    out earlier.

   We will clearly identify the issues before committing to any form of community engagement
   We will seek to engage in as cost effective a way as possible. To do so we will first consider
    whether engagement actually needs to take place
       In particular, community engagement will be a feature where
            o Significant changes in public services are proposed
            o The issues are seen by the community as being of particular importance or as
                 requiring improvement.
            o It is a statutory obligation required by legislation
       However we will also make efforts to identify whether the issue (or one similar to it) has
        been explored recently or whether other sources of data already exist
        (www.edcconsultation.org.uk is a good source to consider)
   If it is determined that community engagement is required we will set out a clear statement of
    the purposes of any engagement activity, defining the limits on the engagement activity (what is
    actually up for grabs) and how it will be fed into decision-making and improvement processes.
    Within these parameters, engagement activity will be approached with an open mind.

Preparing to Engage

   We will define clearly the communities to be involved in engagement activity. These could be
    communities of place or communities of interest and where possible will involve existing
    organisations.


   We will define clearly the timescales for the engagement activity indicating when feedback will be


                                                  -7-
    available and when decisions will be made.
   Where possible, individual partners will consider whether the engagement activity can best be
    carried out within the framework of the Community Planning Partnership.
   The details of any proposed engagement activity will be registered on
    www.edcconsultation.org.uk and any opportunities for partnership working / joined-up
    consultation will be identified and explored.
   All planned engagement activity will undergo an equalities impact assessment to ensure that it
    does not adversely affect any equalities group.
   The cost of undertaking the engagement activity should be proportionate to the
    decisions/improvement actions to which it will feed into.

Engagement Methods

   We will use methods which are appropriate for the group(s) we seek to engage with making sure
    that all participants have the information, time and necessary support to make the most effective
    contribution to the process. The Scottish Centre for Regeneration “How to guide” on
    community engagement provides examples of many engagement techniques.
   We will encourage innovative methods of engaging communities recognising that the traditional
    public meeting is not necessarily the best or the only method available. However we also
    recognise that statutory duties sometimes require public agencies to engage on certain issues in a
    particular way.
   The methods to be used should reflect the clearly stated engagement objectives. These methods
    will include a mixture of qualitative and quantitative approaches as present.
   Only when these steps have been satisfactorily completed will we carry out the engagement.
   Plain language will be encouraged within all engagement activity.

Providing Feedback

   We will assess ands analyse the results of any individual community engagement activity and
    provide feedback to all participants within agreed timescales. This will include information on
    how the results of the engagement activity have influenced decisions leading to service
    improvements.
   Participants will be afforded the opportunity to have continuous updates on how the issue
    concerned is being addressed.
   All significant engagement activity should be reviewed at an appropriate time, to consider
    whether it could have been more effective, and the results of this should be documented.
   The outcomes of all engagement activity will be shared promptly with Community Planning
    partners.

Engagement activity will occur within the framework of the CPP and also within individual partners. It
is proposed, therefore, that both the CPP and individual partners subscribe to these principles.

Clearly, it is important to ensure that these principles are being enacted in practice and, accordingly,
we would propose that an annual evaluation of CPP and partners‟ activity be conducted against them.
Further detail of the mechanism for this is given in the section on Monitoring and Evaluation.




                                                 -8-
How will we get there?
The strategy and specific actions within it will be subject to regular review and it is expected that the
strategy will continue to evolve and develop over time. An action plan has been developed to ensure
the effective development of community engagement activity across East Dunbartonshire over the
first year. This can be found at Appendix 3. However, we have already identified some early actions
which could be taken to drive the strategy forward. These include:

   A dedicated resource to support and guide community engagement activity within the
    Community Planning Partnership and individual partners, will be established within the
    Community Planning Support Team.
   Establishment of a programme of shared engagement activity for 2006/07.
   Establishment of a process for better sharing of information between partners leading to a shared
    database of all groups and individuals involved in engagement activity.
   Development of the current East Dunbartonshire Council Consultation website as a Community
    Planning resource, containing information on previous engagement activity within East
    Dunbartonshire, examples of best practice and innovative engagement methods.
   Establishment of a process to ensure that partners carry out community engagement activity in
    partnership, wherever possible and appropriate.
   Training needs analysis for staff involved in community engagement activity.
   Development of a Community Planning newsletter on issues that cross over the functions of
    different agencies.
   Establishment of a “peer review group” to ensure that all community engagement activity
    embraces the principles set out above.


Monitoring and Evaluation
In line with the Community Engagement Principles set out earlier, a crucial part of this strategy is
monitoring and evaluation. The East Dunbartonshire Community Planning Partnership Board will
have responsibility for ensuring continuous improvement in community engagement across the
Council and its partner agencies. Progress on the strategy will be reported to the Board on a twice
yearly basis, with actions undertaken to ensure that the strategy remains to be fit for purpose.

At an operational level, it is essential that we take time to evaluate the level and extent of
engagement activity taking place across the authority on a regular basis. In the development of this
strategy, key questions on community engagement were put to the East Dunbartonshire Council‟s
Citizens‟ Panel. These questions will be repeated on annual basis to identify any increase in
satisfaction levels of community engagement.

In terms of engagement activity carried out by the Council and its partners on an individual basis, a
peer review group will be set up to ensure that the Principles set out in this strategy are recognised
and adhered to, where possible.

Results of engagement undertaken as a partnership will be reported to the Community Planning
Partnership Board on an annual basis. The findings will also be reported to communities through a
new Community Planning Newsletter, as well as being made available on the Consultation Website.
(www.edcconsultation.org.uk)




                                                  -9-
APPENDIX 1
Examples of Existing Engagement Activity

                             EXAMPLES OF ONGOING CONSULTATION
    Organisation / Team                                           Example of Consultation Activity
    Community Safety Partnership                                  Annual community safety survey involving
                                                                  600 face-to-face interviews
    Community Safety Partnership                                  Anti-social behaviour customer satisfaction
                                                                  surveys issued bi-annually to people who
                                                                  contact the anti-social behaviour hotline
    Community Safety Partnership                                  Anti-social behaviour Problem Solving
                                                                  Questionnaire to be used with local
                                                                  residents
    EDC                                                           Citizens Panel (standing Panel of 1,200 East
                                                                  Dunbartonshire citizens)
    EDC                                                           Annual customer survey on satisfaction with
                                                                  a range of Council services
    EDC                                                           Short-life working groups in specific areas,
                                                                  making recommendations to the Council on
                                                                  a variety of issues: physical environment,
                                                                  customer service and local facilities
    EDC Community Engagement Team                                 Community Grant Scheme Feedback Form2
    NHS                                                           Planned establishment of Public Partnership
                                                                  Forum


                            EXAMPLES OF CONSULTATION – ONE OFFS
    Organisation / Team                                           Example of Consultation Activity
    EDC Community Development                                     Review of community councils involving
                                                                  questionnaires and focus groups
    EDC Community Development                                     Review of Community Centre Letting Policy
                                                                  (involving consultation with customers and
                                                                  the wider community)
    EDC Community Development                                     Hillhead Hub Feasibility Project, in
                                                                  partnership with Hillhead Housing
                                                                  Association and Hillhead Community Forum
    EDC Community Development                                     Review of volunteering and voluntary sector
                                                                  policies
    EDC Community Development                                     Consultation in schools (pupils and teachers)
                                                                  on drug and alcohol prevention mechanisms
    EDC Community Development                                     Young persons drug and alcohol services
                                                                  baseline audit
    EDC Community Development                                     East Dunbartonshire Drug and Alcohol
                                                                  implementation stakeholders event
    EDC Community Development                                     Participatory Appraisal consultation of
                                                                  Community Addictions Team service use
    EDC Community Development                                     Various consultation methods used in the
                                                                  development of Community Learning and
                                                                  Development Plans

2
    It is likely that a range of such ongoing, relatively informal feedback mechanisms are actually in existence


                                                         - 10 -
                    EXAMPLES OF CONSULTATION – ONE OFFS
Organisation / Team                           Example of Consultation Activity
EDC Children‟s Services                       Consultation events on draft Integrated
                                              Children‟s Services Plan
EDC Children‟s Services                       Consultation with young people and children
                                              on the “Vision for Scotland‟s Children”
EDC Children‟s Services                       Heath needs surveys in schools
EDC Children‟s Services                       Focus groups with service users
EDC                                           Consultation on style, structure and indexing
                                              of EDC website
EDC                                           Large-scale survey of 1,000 households on
                                              adult literacy and numeracy needs
EDC                                           Consultation with BME older people on the
                                              services they receive
EDC                                           Consultation with older people on the
                                              services they receive
EDC                                           Questionnaires on volunteering and
                                              voluntary sector policies
EDC                                           Consultation on amalgamation of nurseries
EDC                                           Consultation on Instrumental music service
EDC                                           Consultation on the amalgamation of
                                              Hillhead and Meiklehill Nurseries
EDC                                           Questionnaire survey of library users
EDC                                           Satisfaction survey of 300 large-print users
EDC                                           Homelessness service questionnaire
EDC                                           Interviews, focus groups and “open space”
                                              events to assist the development of a
                                              Leisure, physical Activity, Sport and Health
                                              Strategy
EDC                                           Consultation with BME communities on race
                                              equality in East Dunbartonshire
EDC                                           Survey and various stakeholder events on
                                              local health improvement priorities
EDC                                           Baseline customer care survey on
                                              satisfaction with roads
Community Safety Partnership                  Anti-social behaviour questionnaire
                                              distributed in schools
Community Safety Partnership                  Variety of consultation methods used in the
                                              development of the Anti-social Behaviour
                                              Strategy
Community Safety Partnership                  Variety of consultation methods used in the
                                              development of the Community Safety
                                              Strategy
EDC Social Work                               Consultation event ad survey of users of Day
                                              Care services and their carers
EDC Social Work                               Consultation work in relation to the national
                                              “Better Outcomes for Older People”
                                              strategy
Dunbartonshire Chamber of Commerce            Consultation with communities and
                                              businesses on Town Centre closures
Community Safety Project                      Face-to-face consultation with young people
                                              about the planned Infotxt project



                                     - 11 -
                    EXAMPLES OF CONSULTATION – ONE OFFS
Organisation / Team                           Example of Consultation Activity
NHS                                           Fore4all consultation on public transport
                                              accessibility involving events, questionnaires
                                              and focus groups
NHS                                           Roadshows and focus groups on re-design of
                                              emergency care services
EDC Schools PPP Team                          Consultation questionnaires on options for
                                              regeneration of the schools estate
EDC Schools PPP Team                          Road shows and comment cards on
                                              competing designs


                       EXAMPLES OF INVOLVEMENT ACTIVITY
Organisation / Team                           Example of Consultation Activity
Community Planning Partnership                Twechar Regeneration Group
Community Planning Partnership                Hillhead Regeneration Group
EDC Community Development Team                Grant Advisory Committee (25 lay members
                                              for the community and voluntary sector)
EDC Community Development Team                Community and Voluntary Sector Liaison
                                              Group
EDC Community Development Team                Community Council Liaison Committee
EDC Community Development Team                Hillhead Community Forum
EDC Community Development Team                Development of service user groups for
                                              CROP Project and Community Addictions
                                              Team
NHS                                           Design accessibility group including older
                                              people and disabled people to ensure
                                              inclusive hospital design
Council for Voluntary Service                 Physical Disability User Group
Council for Voluntary Service                 Older People‟s Group network
Council for Voluntary Service                 Social entrepreneurs network
Council for Voluntary Service                 Choose Life project involving awareness and
                                              training for care givers




                                     - 12 -
APPENDIX 2
National Standards for Community Engagement

a. INVOLVEMENT: we will identify and involve the people and organisation who have an interest
   in the focus of the engagement.

b. SUPPORT: we will identify and overcome any barriers to involvement.

c. PLANNING: we will gather evidence of the needs and available resources and use this evidence
   to agree the purpose, scope and timescale of the engagement and the actions to be taken.

d. METHODS: we will agree and use methods of engagement that are fit for purpose.

e. WORKING TOGETHER: we will agree and use clear procedures that enable the participants
   to work with one another effectively and efficiently.

f.   SHARING INFORMATION: we will ensure the necessary information is communicated
     between the participants.

g. WORKING WITH OTHERS: we will work effectively with others with an interest in the
   engagement.

h. IMPROVEMENT: we will develop actively the skills, knowledge and confidence of all the
   participants.

i.   FEEDBACK: we will feed back the results of the engagement to the wider community and
     agencies affected.

j.   MONITORING AND EVALUATION: we will monitor and evaluate whether the
     engagement achieves its purpose and meets the national standards for community engagement.




                                              - 13 -
APPENDIX 3
Action Plan June 2006-07

Area for Action                Process and Timescale for              Group/Service Responsibility
                               Implementation
   1. Strategy to be           To be approved at Community            Policy and Improvement-
      approved by the          Planning Partnership Board June 2006   Community Planning Team
      Community Planning       –launch to take place September
      Partnership Board and    2006.
      launched to ED
      communities

   2. Rollout of Strategy to   Liaise with all partners and present   Policy and Improvement-
      Council Departments,     the strategy to all themed             Community Planning Team
      Community Planning       partnerships – to be completed by
      Partners and Themed      September2006
      Partnerships

   3. Agree programme of       Link to community planning partners,   Community Planning Team
      shared engagement        to be completed by August 2006
      activity for 2006/2007

   4. Development of           Liaise with partners, obtain           Community Planning Team/Public
      website to contain       forthcoming engagement activity.       Affairs
      information on           Establish process to ensure
      previous engagement      continuous review and updating of
      activity within East     website.
      Dunbartonshire.

   5. Ensure that              Establish Protocol to ensure Council   Policy and Improvement-
      engagement activity is   and partners have opportunity to       Community Planning Team,
      carried out in           contribute and be involved in agreed   Community Planning Partners
      partnership where        engagement activity. To be agreed by
      appropriate.             July 2006.

   6. Develop training         Undertake a training needs analysis    Policy and Improvement-
      package for those        within Council and partner staff,      Community Planning Team to
      involved in community    community groups involved in           coordinate assisted by all
      engagement activity      engagement activity. Scoping of        Partners
                               engagement training providers to be
                               undertaken. Activity to be completed
                               through Review Group by
                               December2006.

   7. Development of           Newsletter developed to assist in      Community Planning Team/
      Community Planning       reporting of key issues including      Public Affairs
      Newsletter reporting     cross-cutting issues (Community        Community Planning Partners
      on Cross-cutting         Engagement, Equalities, Sustainable
      issues                   Development, Health Improvement,
                               and Regeneration). To have sections
                               for individual partner agencies.




                                                - 14 -
What is
Issued to
Data
Collation
Strategy
Initial
Consultati
Revised
  External
community
partners, /
Gathering
of
Developm
Draft of
ve Event
on Draft
Strategy
 Review
engageme
community
Template
Response
ent
Outline
for Day
to CPP
 Additional
nt?
organisatio
Strategy
Communit
Board in
sConsultati
ns,CPP
y public
mid-June
to ons
What are
contacts th   Area for Action                Process and Timescale for                  Group/Service Responsibility
Represent
Board (8
we doing in                                  Implementation
April)
ative /
Citizens’
East             8. Regular reporting of     Results of key engagement activity to      Community Planning Team-
Voluntary
Panel
Dunbarton           findings of engagement   be presented to the Community              Policy and Improvement
Groups
shire?              activity                 Planning Partnership Board on an           Community Planning Partners
etc.                                         annual basis. To commence
Strengths                                    December 2006.
                                             To be reported to community groups
                                             via website (ongoing) and Community
Areas for
                                             Assembly October 2006 and through
improveme                                    Public Performance Report.
nt
                 9. Regular review of        Peer review group to be created to         Community Planning Team-
                    community                ensure that all engagement activity        Policy and Improvement
                    engagement activity      carried out by the Council and             Community Planning Partners
                                             partners embraces the community
                                             engagement principles set out in the
                                             Strategy. To be completed by August
                                             2006.

                 10. Review of Community     Initial review of strategy to be carried   Review coordinated by
                     Engagement Strategy     out and reported to the Community          Community Planning Team-
                                             Planning Partnership Board                 Policy and Improvement
                                             December 2006.




                                                               - 15 -

				
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