Outsourcing, Insourcing and Managed Services for Business Assurance by kco20012

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									               Services
Right-Sourcing Services
Outsourcing, Insourcing and Managed Services for Business Assurance,
Revenue Assurance, Fraud Management and Receivables Management
operations in the Telecommunications, Media and Entertainment sectors



A common problem in business operations is that           Each engagement is different, but all share a
of maintaining effectiveness and efficiency in            common purpose: cost efficiency and performance
every business unit and team as the business              improvement, so we are firm believers in the need
grows and changes. To help ensure continuous              to measure and report on performance to deliver
attention to best-practices and common sense in           tangible value. And as outsourcing of IT and
business operations, AssuringBusiness offers a            Network operations increases, the need for
choice of Outsourcing, Insourcing and Managed             independent governance and the stimulation of
Service propositions for Revenue Assurance,               operational integrity and performance
Fr aud     Manag em ent      and   Rec e ivab les         improvement across the enterprise also increases,
Management domains.                                       especially for Revenue Assurance and Fraud
                                                          Management practices. Truly independent
Outsourcing/Insourcing                                    monitoring and management will help deliver the
                                                          best possible performance from all outsourcing
Outsourcing has long been recognised as an
                                                          partners and system vendors, and maintain a
effective way to reduce costs and improve
                                                          common alignment to business goals.
efficiency and effectiveness in certain aspects of
business operations, in particular CRM, Outbound          Although Outsourcing/Insourcing of whole teams
Collections, Network and IT management where              or business functions produces greater
outsourcing is now very common. However, for              opportunity for cost savings and operational
certain domains, including Revenue Assurance,             improvements, it is also useful to consider specific
Fraud Management and end-to-end Receivables               functions, e.g. Product Assurance or Performance
Management, confidence in the value or quality            Improvement roles. Role-outsourcing is especially
that outsourcing providers can bring has                  useful where local experienced resources are
prevented wide-spread engagement.                         scarce.       W hatever      your     objective,
                                                          AssuringBusiness will work with you to define your
AssuringBusiness brings a wealth of specialist
                                                          needs, whether it be one or a hundred people in
experience of domain operational environments to
                                                          single or multiple teams, including systems and
the equation. Partnering with your existing or our
                                                          business process ownership, we will apply our 6x6
own preferred system vendors, integrators and
                                                          Methodology to deliver great results and keep
BPO call-centre specialists we are able to take
                                                          performance high.
over and improve performance of existing teams,
or create a whole new function from scratch. Cost-
effectiveness and customer experience are prime
thoughts in our approach and this is reflected in
every aspect of our operations.

Our ‘6x6 Methodology’ does not require us to
maintain a significant bench of resources to deliver
results. In fact, having a few very-specialised
resources is all that we need, combined with a well
-structured, knowledge-led approach and an
abundance of business common sense.



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Business Assurance | Revenue Assurance | Fraud Management | Receivables Management
                Services
Right-Sourcing Services
Outsourcing, Insourcing and Managed Services for Business Assurance,
Revenue Assurance, Fraud Management and Receivables Management
operations in the Telecommunications, Media and Entertainment sectors



Managed Services

Where Service Providers utilise systems in
managing the various Business Assurance
domains, we often find that expert use of the
systems greatly enhances results. Although vendor
training kick-starts the potential, many teams lack
the confidence, knowledge or experience to really
capitalise on the investment. AssuringBusiness
overcomes this by providing hands-on resources to
configure and operate systems, interfacing with
existing operations, IT and Network teams as
required to optimise system performance and
operational results.

Our team would be integrated with your own
resources as one-team aligned to common goals                       Quality means doing it right
and performance standards. Being domain                                      when no one is looking
specialists at core, and highly competent in the use                    Henry Ford (1863-1947),
of systems-automation and tools, we are able to                    founder of the Ford Motor Company
work seamlessly to bring great results and
continually work towards improving performance.
And being independent of the vendors, we will also
help to ensure that Support is delivered to meet
appropriate Service Levels, and ongoing systems
development is directed to your needs.

In such engagements, our team would constantly
access the global knowledge pool that we have
access to, regularly bringing fresh ideas and
specific intelligence to operations to improve
effectiveness. It’s a true partnership that generates
huge momentum.

Please Contact Us to discuss your precise Right-
Sourcing needs or to find out more about how
AssuringBusiness can Partner in Profitability.




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Business Assurance | Revenue Assurance | Fraud Management | Receivables Management

								
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