Liability Claims Liability Claims Whether it s employers liability the

Liability Claims Liability Claims Whether it’s employers liability, the largest excess of loss claim or the smallest third party claim for a damaged carpet, our liability claims teams set high standards for innovation and expertise - backed up by our financial strength. Medical and Vocational Rehabilitation Our liability claims team pioneered the use of medical and vocational rehabilitation in the handling of employers liability claims. We believe that the traditional adversarial claims process creates high legal costs and delay and benefits neither the victims of workplace accident or injury, nor their employers. This is why we are such strong advocates of medical and vocational rehabilitation. We have helped thousands of employees who have been injured or made ill at work, by delivering the right medical treatment and support until they get back to work in a position that is right for them. Rehabilitation also delivers other important benefits such as saving management time, reducing disruption and improving union and employee relations. In 2002 we introduced rehabilitation across the board as part of our standard employers liability policies. Medical and Vocational rehabilitation also has applications for third party injuries too, and wherever possible our claims department will be seeking to deliver rehabilitation to third parties injured through our clients’ negligence. Innovation and Expertise Our liability claims teams constantly look for opportunities to help clients contain their loss. For instance a good corporate reputation can take years to build, but can be ruined overnight by a badly handled crisis (such as a major accident). So immediately a loss threatens our clients’ reputations, we provide optional crisis consultancy services to ensure that post-loss communications to staff, customers, suppliers, regulators and particularly the media are consistent, positive and professional. We also have access to a wealth of technical skills to put at the disposal of our clients at the claims stage. Such as dealing with the police or HSE on our clients’ behalf, managing post loss procedures like reporting protocols and isolation procedures, or providing case notes and evidence for clients’ legal representatives. Financial Strength The long tail nature of liability claims highlights the importance of an insurance carrier’s durability. We are a member company of AIG, one of world’s largest and strongest insurance and financial services organisations. Our financial strength and levels of security, matched by few other insurance organisations, means that we have the ability to meet our financial commitments to policyholders now and in the future. Rapid Response There's little doubt that delays in the notification of accidents can have an adverse effect on the ultimate cost of the resultant claim. Our accident reporting system combines our own reporting technology with the Health and Safety Executive’s reporting requirements to create a rapid online notification system for employers liability clients. This streamlines clients’ work processes, improves accident notification and facilitates faster and deeper analysis of accident and location trends. Experienced and knowledgable claims handlers who can be dedicated to particular accounts are fundamental to our liability claims teams. Being able to provide a consistent interface with our clients also fosters a trusting business relationship. Employers Liability Claims: 020 8253 7476 General Liability Claims: 020 8253 7403 AIG UK Limited A Member Company of American International Group, Inc. www.aiguk.co.uk London Office LO N D O N Northern Region MANCHESTER The AIG Building, 58 Fenchurch Street, London EC3M 4AB Telephone: 020 7954 7000 Fax: 020 7954 7001 4th Floor, 201 Deansgate, Manchester M3 3NW Telephone: 0161 832 8521 Fax: 0161 832 0149 LEEDS Scotland & Northern Ireland Region GLASGOW Yorkshire House, Greek Street, Leeds LS1 5SX Telephone: 0113 242 1177 Fax: 0113 242 1746 NEWCASTLE Sutherland House, 149 St Vincent Street, Glasgow G2 5NW Telephone: 0141 303 4400 Fax: 0141 303 4440 B E L FA ST Rotterdam House, 116 Quayside, Newcastle-Upon-Tyne NE1 3DY Telephone: 0191 206 4091 Enterprise House, 55/59 Adelaide Street, Belfast BT2 8FE Telephone: 02890 726002 Fax: 02890 726085 South East Region CROYDON Midlands & South West Region BIRMINGHAM The AIG Building, 2-8 Altyre Road, Croydon, Surrey CR9 2LG Telephone: 020 8681 2556 Fax: 020 8680 7158 WAT F O R D Embassy House, 60 Church Street, Birmingham B3 2DJ Telephone: 0121 236 9471 Fax: 0121 233 3597 BRISTOL 34 Clarendon Road, Watford WD17 1JJ Telephone: 01923 229787 Fax: 01923 251956 READING Broad Quay House, Prince Street, Bristol BS1 4DJ Telephone: 0117 929 2616 Fax: 0117 921 5379 Soane Point, 6-8 Market Place, Reading, RG1 2EG Telephone: 0118 964 2600 Fax: 0118 964 2680 This insurance is underwritten by AIG UK Limited which is authorised and regulated by the Financial Services Authority (FSA number 202628). This information can be checked by visiting the FSA website (www.fsa.gov.uk/register). Registered in England: company number 1486260. Registered address: The AIG Building, 58 Fenchurch Street, London, EC3M 4AB. A member company of American International Group, Inc. These are brief product descriptions only. Refer to the policy for full terms and conditions applicable. Any scenarios are given as brief examples which may give rise to claims. These descriptions should not be relied on to justify coverage in any situation. Order AI 7088 12/07