Etiquette ETIQUETTE MANNERS by decree

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									ETIQUETTE &
 MANNERS:
Social rules for the
   professional
  Compiled by Dotty Harshberger


                                  1
   No matter what the
situation, social etiquette
rules should be followed.


  When should you be
  particularly aware of
    your manners?
                              2
   EVERY
SITUATION!
         3
    Consider some of the
    benefits of etiquette…
• Gives professionals
  the tools to impress
  clients and
  colleagues.

• It puts others at
  ease so that
  business can be
  conducted.
                             4
                and…
                    • Helps to establish
                      rapport with
                      others more
                      easily.

•Gives the          • Builds confidence
organization an       and helps create
overall polished,     a winning style.
professional
image.                                     5
               and
Possessing a high level of etiquette
    knowledge and skills builds
     confidence and instills the
   perception of trustworthiness
             in others.




                                       6
         Introductions
• When you are
  speaking with
  someone you
  know and
  someone new
  approaches,
  always make an
  introduction.


                         7
When making an
 introduction…
       • Give a piece of
         information about
         the person—it can
         be a conversation
         starter.

       “This is Sue, she
         just opened a
         new store in
         town.”            8
                 What?
• LISTEN to and
  concentrate on
  conversations—
  don’t just wait for
  your turn to talk!




                         9
Don’t Jump!
      • Resist the urge to
        jump into a
        conversation
        when someone
        pauses in
        thought. Wait a
        second or two,
        then respond.


                         10
      Just a peck will do.
• A kiss on the cheek as
  a greeting is okay at a
  holiday gathering or a
  convention when you
  haven’t seen the
  person in awhile.

• Resist the smooch in
  a purely business
  setting.
                             11
Smile, you’re on Candid
        Camera!

            • Be an active
              listener—smile,
              nod, make eye
              contact and agree
              when appropriate.



                             12
My Space
  • Respect a person’s
    personal space—
    don’t get too close!
    If you can smell
    lunch on their
    breath—you may be
    too close!

  • Give them a breath
    mint!
                           13
   Build your vocabulary!
• Avoid vulgar
  references and
  swear words.

• Poor language IS
  NOT professional
  and offends
  some.

                            14
         Networking
Based on the success of your first
 impression, the other person will
 determine whether or not you are
    worthy enough for them to
 continue investing themselves in
developing a relationship with you
       and your company.


                                     15
Mind your own business!
         • Don’t ask personal
           questions!

         Like…

         How much did that cost?
         Why did they divorce?
         Did you get a raise?
                                16
 You’ve got to be kidding!
• Gossip—keep it to
  yourself!

• Gossip: Everyone
  wants to hear it
  until it’s about
  them!


                             17
Hold the door.
       • Whoever (guy or
         gal) gets to the
         door first should
         open it and hold
         for others who
         are following.




                             18
     The door is closing…

• At an elevator,
  those in the
  elevator should
  get off before
  anyone else get
  on.


                            19
Meeting Seating


        • Generally the
          chairperson sits
          at the end of the
          table farthest
          from the
          entrance.


                          20
  Does anyone know what
        time it is?
• If you are attending
  the meeting—be on
  time!

• On time means
  arriving a few
  minutes BEFORE the
  meeting begins.
                          21
Who’s in charge of this
      meeting?
        • If you are leading a
          meeting ARRIVE
          EARLY! Check the
          room’s temperature,
          lighting, and
          arrangement.
        • Get yourself organized.
        • Greet the participants
          as they arrive.
                                22
      Keep your Word.
• Do what you promised you would
  do!
        Make that phone call!
        Write that note!
        Make the arrangements!



                                   23
                  H2O
• Always thirsty? See a
  doctor!

• Having a bottle of water
  is alright if water is
  available to others.

• If you’re the only one—
  put it away!
                             24
Placing a telephone call…
             • If you’re making
               a call, identify
               yourself first,
               then ask to speak
               to the person
               you’re trying to
               reach.



                               25
When you finally reach the
       person…

• Before you jump
  into a deep
  conversation, ask
  if they have time
  to talk.



                         26
If you’re on the phone and
   another call comes in…

             • Always ask if it’s
               alright to put
               them on hold.




                                    27
        Sign Language?


• Do not interrupt
  someone on the
  telephone by
  gesturing,
  speaking or
  writing them
  notes!

                         28
   What about voicemail?
• If you must leave a
  message, state your
  name (spell if they
  don’t know you),
  phone number, date
  and reason for the
  call.
• Repeat your phone
  number at the end—
  SLOWLY.
                           29
You’re Ringing

       • When you are in
         ANY meeting,
         turn off your cell
         phone ringer—
         accept voicemail
         and text
         messaging only!


                              30
   Can you hear me now?
• If you MUST take a call in
  a public place—try to
  move to a more private
  space.

• Hearing one-sided
  conversations alienates
  the person NOT in the
  conversation!
                               31
I can’t talk now, but…

           • If you must talk
             in a public place
             (bus, elevator,
             airplane etc.)
             keep it short and
             discreet.



                                 32
        Rapid Response

• Forget junk mail
  and forwards, but
  ALWAYS respond
  to a real message
  on your e-mail.




                         33
watch wat u say
        • While our Internet
          culture is full of
          shorthand, check
          your e-mail for
          grammatical,
          capitalization and
          spelling errors!
          In business—no
          shorthand!
                           34
              Moving?
• Close your e-mail
  address at an old
  job and have
  them forwarded
  to an appropriate
  person.
• Let everyone
  know your new
  e-mail address.
                        35
No eating with your
     fingers!
         • During the first
           course of the meal,
           use the utensils on
           the outside.

         • For example, the
           salad arrived, use
           the fork on the far
           left. Entrée arrives,
           the next fork.
                              36
 I want to eat my dessert!


• When wanting to
  eat your dessert,
  use the utensils
  that were placed
  above the plate.



                             37
Put the napkin where?
           • Open the napkin,
             refold in half and
             place in onto your
             lap with the fold
             away from you.




                              38
   How did that get on the
           floor?

• If your utensils or
  napkin fall, DO
  NOT crawl around
  on the floor to
  retrieve—flag
  down a waiter
  and ask for
  another.
                             39
I can’t eat another thing.
             • Finally done
               eating?

             Place all of your
               utensils on the
               plate with the tip
               of the fork and
               knife across the
               plate, pointing at
               11 o’clock.
                                    40
Chop sticks or Chop Suey?

• Eat your Chop
  Suey (or any
  other food) with
  chop sticks ONLY
  if you already
  know how to use
  them—learning in
  front of someone
  can be ugly!
                        41
What’s in my Mouth?
        • Great meal when—
          all of a sudden you
          realize something in
          your mouth needs to
          come out!

        • Cover your mouth
          with a napkin and
          get it out—
          discreetly!
                              42
Doing lunch?
      • Whoever invites a
        colleague or client
        to a business
        lunch pays for it—
        that includes the
        tip, coat check
        and parking if
        necessary.


                          43
         Where to Lunch

• Select a restaurant
  that is conducive to
  conducting business.

• The restaurant
  should be centrally
  located for both, or
  close to the guests’
  office.
                          44
Mirror, mirror on the wall…

• Don’t primp at a
  restaurant table
  or in public.

• Use the restroom
  to groom!


                          45
            Party time!
• Have fun, but
  maintain control!

DO NOT
 get drunk
 hit on a co-worker
 stay at the buffet


                          46
  Warning: DO NOT PICK
• at your teeth.

• at your face.

• your nose.

• on your friends.

                         47
   Never, Never, Never…
• Burp
• Snort

   In general:
DO NOT make ANY
 bodily noises that
   are rude and
    disgusting!

                          48
Allergies and colds
   happen, but…
          • DO NOT blow
            your nose at a
            table. It’s alright
            to pat your nose
            with a tissue.
            Otherwise, excuse
            yourself and find
            a place away
            from others.
                              49
             Finally…
• Take time to say “please” and
  “thank you” more often.

• Don’t forget to say “Hello” rather
  than “Hi”.

• Say “you’re welcome” rather than
  “no problem.”
                                       50
            and always…
S
    M
        I
            L
                E
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                    Sources
•   www.bartleby,com/95/
•   www.emilypost.com
•   www.etiquettehell.com
•   www.etiquetteessentials.com
•   www.udefineucom
•   www.lettgroup.com




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