Claim Returns

Claim Returns

Claim Returns are NOT to be used when a patron admits to having lost an item. When

a patron claims to have returned an item that is still checked out on his/her card,

follow these procedures:

 Check the shelves. Check the holding code on TLC, also. If it doesn’t show your

branch as the owning library, that may indicate a problem. Call the branch

that is the circulating library and have personnel look for the book. If the item is

renewable, offer to renew it to give the patron more time to search for it.

 If you don’t find the book and it cannot be renewed, go to “Patron Record”

 Click on “Miscellaneous Info”. On the lower right side you’ll see “Items Claimed

Returned”. If the number is zero, follow directions given below.



Previous Claimed Returned on Record

 If the number is one or higher, click on “Lost Items”. That will tell you what the

patron had claimed to have returned earlier. Check the shelves and etc., for

this item. If it can’t be found, offer to renew the current item out so you and the

patron can look for the item and the patron can still check out. If renewal is not

possible, the patron cannot check out until either the first or second claim return

has been found or paid for.

Directions for the first “Claim Returned”

 Go to the Check In Screen

 Click on “Special Status”. Select “Claim Return” (or “Claims Never Checked

Out”)

 Check item in. If the item is checked in at any branch the Claim Return will be

taken off the patron’s record



NOTE: If a patron has one claim return that is over one year old and the item is still

showing up as lost (indicating it is still a claim return), call or instant message or e-mail

Betsy or Lisa.