Academic year 2009 - 2010

01 FOREWORD                                  1
02 HISTORY                                   1

Accreditation 2006-2012                      1
Alumni                                       1
Central Appeals Committee                    1
Change of address                            1
Cloakrooms                                   2
Collaboration                                2
Computer rooms                               2
Contact and route                            3
Cost of the study programme                  3
Counsellors for unwelcome attentions         3
Curriculum                                   3
Cycle sheds                                  5
Education Office                             6
Examination Committee                        6
Financial matters                            6
HESLA                                        7
Hotel Château Bethléhem                      7
Internet site                                7
Job perspectives                             7
Lesson times                                 8
Library                                      8
MHMS premises                                9
Module coördinators                          9
Opening and closing times                    10
Photocopiers and printers                    11
Planning and Organisation Office             11
Professional profile                         11
Reporting sick                               12
Staff                                        12
Student dean                                 12
Student representation                       12
Student statute                              13
Study coaching                               13
Study Programme                              13
Summary of Education and Examination Rules   13
Teaching announcements                       13
Wireless network                             14
Work forms                                   14
Year calendar                                14

MHMS = Maastricht Hotel Management School.
This study guide provides information about the contents of the study programme
and about practical matters that are important for you as a student. The summary of
Education and Examination Regulations can be found on the Infonet.

The MHMS opened in 1950 as a national three-year study programme at
intermediate level and has developed over the years into a professional university for
management. The school went through a considerable expansion in the nineteen
eighties, growing from a study programme with about 300 students to an institution
with more than 1000 students and a staff of about 120. Since 1 January 2001, the
MHMS has been part of Zuyd University.

*      *      *       *      *       *      *       *      *       *      *       *      *

Accreditation 2006-2012
In June 2006, the MHMS was awarded a 'Full Accreditation at Management Degree'
by the Accreditation Organisation for the Netherlands and Flanders (NVAO). This is
valid for a period of six years, with no conditions or restrictions.

MHMS graduates remain important to the school. After acquiring several years’
working experience, they often come back as guest lecturers, for example. In this
way, the MHMS keeps up with the most recent developments in the profession and
the teaching programme remains up-to-date. To keep in touch with former students,
the MHMS produces the magazine Fundament. This magazine for alumni is
published three times a year and contains information about the MHMS and about
important trends in the profession. The alumni website can be found on the general
MHMS website, > alumni. (at the moment only in Dutch available)

Central Appeals Committee
Zuyd University has a Central Appeals Committee for all its faculties. This committee
deals with appeals from individual students who feel unfairly treated in decisions
made by the tutors' meeting or individual tutors relating to course continuation, marks
allocated and the way examinations are held. Information about this committee is
given in the school's Programme Rules, which will be discussed during the School
Info component of the Introduction period. The complete set of rules for this
committee is also available at the student dean's office and in the library.

Change of address
You should register changes to your correspondence address yourself via

Cloakrooms and lockers for students are situated in the hall/corridor of the school
and in the Four Seasons Restaurant. If you have lunch in one of the two restaurants,
or visit the library, then you should leave books, bags and coats in these cloakrooms.
Do not leave VALUABLES behind in your coat.

Study opportunities are offered at educational institutions abroad. You can find an
up-to-date list at

The MHMS is a member of the following professional organisations:
   -   European Association for International Education (EAIE);
   -   International Hotel Association (=international employers organisation IHA);
   -   International Association of Hotel Management Schools (IAHMS);
   -   Hotel and Restaurant Association in the EC (HOTREC);
   -   Hotel and Catering International Management (HCIMA).

At national level, the MHMS is involved in the International Network Connecting
Hospitality (INCH), and Koninklijk Horeca Nederland (KHN), among

Computer rooms
For individual study, all students can make use of the computers in the library and the
computers in the individual study area.

Opening hours of individual study area:
Monday - Thursday: from 17.00 to 23.00 hrs.

The individual study area is closed during vacations. The last day before the
beginning of a vacation or before a public holiday is treated as a Friday: the individual
study area then closes at 15.00 hrs.

Electrical sockets will be available on the 1st floor of the Four Seasons Restaurant for
the use of notebooks.

Defects should be reported immediately to the IT department: Mr Ruyters (ext 284) or
Mr Balmaekers (ext. 203). After 16.30, defects should be reported to the hospitality
assistant (ext. 265). Defects of printers and photocopiers should be reported to Mr
Chappin (ext 266).

The system administrators and librarians will monitor strictly whether the computers
are solely used for purposes of study. If the system administrators or librarians
observe that you are making improper use of the computer facilities, then one of the
sanctions described in the rules for computer use in chapter 6 of the Student
handbook may be imposed.

If you make use of the computer facilities of the MHMS, you must comply with the
following rules:

The following activities are expressly prohibited:
       •     smoking, eating and drinking;
       •     playing games;
       •     installing your own software; only software that is available on the
             network may be used;
       •     downloading executable files, i.e. files with the
             extension *.exe, *.com, *.bat etc.
       •     working under another person's login name;
       •     lending your login name to anyone else;
       •     sending excessive e-mails;
       •     using e-mail programs other than Outlook;
       •     chatting;
       •     sending text (SMS) messages;
       •     viewing discriminating literature;
       •     not immediately deleting incoming e-mails with
             pornographic content;
       •     viewing pornographic sites;
       •     sending e-mails with pornographic content;
       •     hacking.

Contact and route
For contact and route, click on:

Cost of the study programme
For the cost of the study programme, click on:

Counsellors for unwelcome attentions
The purpose of the counsellors is to support and advise students who are faced with
unwelcome attentions and to help them put an end to these. ‘Unwelcome attentions’
primarily refers to: (sexual) intimidation, aggression (physical and verbal), bullying
and discrimination. The Zuyd University confidential counsellor for Maastricht is Karin
Wiertz, who works as a tutor at the Maastricht Academy of Visual Arts (e-mail:, tel. 043-3466401).

The content, working method and testing of the modules is recorded in the
Programme Rules and in the module books. A brief description of the content of the
modules is given on the next two pages.

First year
The first course year consists of two modules (= 2 semesters). You start with a
practical module, followed by a theory module in the second half of the year. During
this year, you will be introduced to the theoretical side and the practical side of the
hospitality industry. You will either work in our own teaching hotel, Hotel Château
Bethléhem, or you will opt for an introductory internship in another hotel. Besides this,
you will master the theory that is necessary to carry out the various tasks and
activities correctly. In this first year, in short, you will be given the chance to show that
you are suited to the profession you have chosen. You will do this by demonstrating
that you have developed the various competencies to a satisfactory level.

Semester 1: Hotel Operations (only in Dutch available at the moment)
Semester 2: Hotel Business (only in Dutch available at the moment)

Second year
The second year starts with another theory module, focusing on Entrepreneurship
and Human Resource Management. In the second half of the year, you will spend 5
months as a student trainee in the hotel sector or leisure industry. Most of the
operational internships take place at locations abroad, varying from European
countries to Asia or America. You will work in the Rooms Division or in the F & B
department of a hotel and get to know a different culture as well as the day-to-day
practice of the hotel industry. In this way, you will discover your preferences and find
out how you would like to direct your future development.

Semester 3: People and Business in Hospitality Industry             (only in Dutch available at the
Semester 4: Operational internship      (only in Dutch available at the moment)

Third year
After returning from your internship, you have another two years to refine your
competencies even further. The first half of year three (semester 5) focuses on
change management and strategic management. During this period, you can
continue building on the experience you acquired during your internship.

Semester 5.1: Change Management (only in Dutch available at the moment)
Semester 5.2: Strategic Hotel Management (only in Dutch available at the moment)

From semester 6 (second half of year three), you choose a graduation profile. We
distinguish between the following four profiles:
1.     Hotel management (our core business)
2.     Entrepreneurship (for students who have the ambition of becoming
       independent entrepreneurs)
3.     Business in Food Service (for students who wish to find out more about the
       different markets in the food service business)
4.     Horizons in Hospitality (pushing the boundaries further; focuses on related
       sectors where hospitality plays an important part.)

You give shape to this profile by choosing one or two minors (semester 6) and the
theme of your graduation path and your management internship. A minor is an
independent educational unit, which can be taken either within or outside the faculty.

The minors chosen must fit in with the study path that you and your coach have set

In the final year, everything you have learnt comes together in your graduation
(management) project. This management project can be regarded as a sort of
‘masterpiece’, in the traditional sense: you make use of all the knowledge and skills
you have mastered in the course of the study programme to carry out a real-life
assignment (consultancy project), specified by an external client. This is a company,
organisation or institution in the hospitality sector or a related sector. You work on
this assignment for 5 months, in most cases in a group with other students, with the
goal of producing well-reasoned and useful recommendations. Depending on the
subject and questions asked, you carry out research, develop scenarios and
proposals and draw up a recommendation. In all cases, you will be dealing with a
complex, multidisciplinary management problem.

The last 5 months of the study programme are reserved for the management
internship, which you can carry out in the Netherlands or abroad. The internship
placements are not limited to the hotel sector; you can also spend your internship in
other organisations such as a consultancy, a congress organisation, a facility
organisation, a tourist organisation, a catering or food organisation or on a cruise
ship. Naturally, all these enterprises have a relationship with the Professional and
Course Profile of our study programme. You will acquire a deeper knowledge and
understanding of a particular department or a specific aspect of the enterprise, in the
context of the sector. Part of the management internship will be specifically planned
on the basis of an internship assignment that you will carry out for the internship
The management internship prepares you well for your future field of work. It is not
uncommon for students to be offered a job in the internship organisation.

A good command of modern languages is essential to function well in the
international hospitality industry. Since knowledge of several foreign languages is a
great advantage in the international profession, we offer German, French and
Spanish as well as English. You will study at least three foreign languages.
Language teaching in the first two years of the course is geared to the themes that
are focused on by the various modules. You record the development of your
language skills in your languages portfolio. Naturally, the European language levels
are integrated into the language courses. In year three – after finishing your work
experience abroad – you will follow an individual programme enabling you to further
perfect your knowledge of two foreign languages.

Cycle sheds
Cycles should be left in the closed cycle sheds on the campus (only for residents), or
in the school cycle sheds. Close the shed door behind you! Unfortunately, we have
observed that cycles disappear when people do not close the door.

Education Office
The Education Office is open in principle every working day from 08.30 to 17.00
(except in the breaks from 10.10 to 10.30 and 12.30 to 13.30).

Education Bureau staff
    Ms A. Kerssemakers, campus reception, tel. (043 - 35 28) 260
    Ms A. Maessen, campus reception, tel. (043 - 35 28) 280
    Ms M. Coumans-Mengels, campus reception, tel. (043 - 35 28) 260
    Ms M. Kleijnen, campus reception, tel. (043 – 35 28) 260

E-mail address of Education Office:

You can contact the Education Office for the following matters:
    completion of forms for child benefit etc;
    collecting statements of registration in our faculty;

* All forms that require an official stamp and requests for statements (include name +
initials + date of birth + present class on your message!) can be put in the
LETTERBOX on the right of the office door! You can collect the form or the statement
from the Education Office within 2 days at the most.

Examination Committee
If you have any questions about marks and examinations, you can contact Ms
A.M.C.J. Geurts, chair of the Examination Committee.

Financial matters
Methods of payment
You can pay for the various facilities you make use of at school in the following ways:
- meals in the Four Seasons self-service restaurant           only with 'chipknip' card
- meals in l’Étoile de Bethléhem (traditional restaurant)     chipknip, debit card +
                                                              pin, credit card, cash
- payments at the Front Desk                                  chipknip, debit card +
                                                              pin, credit card
- payments at Peter’s Copyshop                                only chipknip
- coffee, soft drinks and confectionery machines              only chipknip
- photocopiers                                                only chipknip
- printers                                                    only chipknip

You can top up your chipknip card in the machine in the hall beside the Spronckzaal
in the teaching building. Don't forget to take into account the limit set by your bank.

MHMS services:
If you have questions about invoices and payments relating to the MHMS, you can
contact Mr J. Lindeboom, Back Office Expert for Financial and Economic Affairs,
Brusselseweg 152, tel. 043-346 66 24 or
Questions about tuition fees can be sent to:

Each module is constructed from the following building blocks:
      1     H ospitality
      2     E conomics
      3     S ocial Sciences
      4     L anguages
      5     A ttitude

Students learn to apply all knowledge in an integral manner right from the start. The
teaching material revolves around themes from day-to-day practice. Foreign
languages are taught during the first three years of the study programme.

Hotel Château Bethlehem
To allow students to become familiar as early as possible with the reality of the hotel
business in all its facets and with the hospitality culture that is so important for this, a
Teaching Hotel is being created. The castle is currently being converted into an
innovative Teaching Hotel with 26 rooms, a restaurant, bar and meeting rooms.
The Teaching Hotel will be created from the hotel departments that already existed
within the MHMS. The Rooms Division 'Guest Services' department will include the
261 campus rooms, which are regarded as hotel rooms, as well as the Front Office,
Business Center, Reservations department, General Duty, Stewarding and the
Housekeeping department. The Rooms Division 'Technical Services' department will
include the technical services section (general maintenance of buildings and
gardens), IT (Information Technology), hospitality assistants, 'Print Shop' and the
The Food & Beverage department of the Teaching Hotel will include the restaurants,
bar and kitchens as well as all meeting rooms (auditorium, classrooms). The
departments Sales & Marketing and Personnel & Training will be added to the
organisation. The Accounting Department of the Teaching Hotel will monitor all
financial processes and will draw up a monthly balance sheet and profit and loss
account, with an Explanatory Statement. The students play a very important role and
are responsible for the daily business operation of the hotel.

Internet site
Visit the MHMS internet site for information about the hotel management school.
The address is . Visit the Zuyd University internet site
for information about the university. The address is Announcements
from the MHMS that are circulated via Outlook can be found on the internet under:

Job perspectives
The study programme is completed with the Funda, the final diploma of the MHMS.
This Funda symbolises the foundation that has been laid by the institution, on which
the graduate can successfully build a future.
The international focus of the study programme means that MHMS graduates can
take up employment in hospitality and related services all over the world.

Lesson times
01st lesson period:         08.30   -   09.00
02nd lesson period:         09.00   -   09.30
03rd lesson period:         09.30   -   10.00
04th lesson period:         10.00   -   10.30
05th lesson period:         10.30   -   11.00
06th lesson period:         11.00   -   11.30
07th lesson period:         11.30   -   12.00
08th lesson period:         12.00   -   12.30
09th lesson period:         12.30   -   13.00
10th lesson period:         13.00   -   13.30
11th lesson period:         13.30   -   14.00
12th lesson period:         14.00   -   14.30
13th lesson period:         14.30   -   15.00
14th lesson period:         15.00   -   15.30
15th lesson period:         15.30   -   16.00
16th lesson period:         16.00   -   16.30
17th lesson period:         16.30   -   17.00
18th lesson period:         17.00   -   17.30
19th lesson period:         17.30   -   18.00

The library is located on the ground floor and first floor of the teaching building. The
library entrance can be reached from the Four Seasons restaurant (opposite the
personnel flex working area). The MHMS library is intended for students, tutors and
personnel of the MHMS and reinforces the educational activities by making
information available, both physically and virtually. The information is always linked to
the contents of the educational programme and is always related to hospitality
management, tourism management and facility management. The MHMS library is
one of the eight locations of the Zuyd University Library. This Zuyd Library also
collaborates with other libraries on a regional and national level.


Opening hours
Monday - Wednesday from 08.30 to 21.00
Thursday and Friday from 08.30 - 17.00
During vacations, the opening hours are different and the library is closed in the
evenings. See the announcements in the library and on the website for details.

Available collections
The library has an extensive collection of information materials on the subject of
"hospitality management", consisting of books, DVDs, magazines and CD-ROMs.
Some materials can be borrowed and others must remain in the library. Project
reports and internship reports are available digitally via the library website.

Library website
All the Zuyd University libraries share a website:

A comprehensive collection of reference sources can be consulted here.

Facilities available
        •      200 study places, including 80 computer workstations.
        •      There is a print and copy corner on each floor.

        •    Borrowing: a maximum of 4 items at a time
                     º      the loan period is 4 weeks
                     º      a fine will be imposed for late returns
                     º      renewals and reservations are possible
        •    Smoking, eating, drinking and bringing in bags and coats are not
        •    Use of mobile phones is permitted on a limited scale, provided this does
             not disturb other users.
        •    Listening to audio material may only take place using headphones and
             may not disturb others.

MHMS premises
The MHMS has been housed since 1970 in and around the mediaeval castle
‘Château Bethlehem’ on the edge of the Limmel neighbourhood, on a site with an
area of 9 ha.
The educational facilities are located in a teaching building consisting of a theory and
a practical wing. The theory wing contains 26 lecture rooms and classrooms, 12
project areas, computer rooms and language laboratories, an auditorium
(Spronckzaal), a library and an individual study area. The practical wing contains the
stewarding section, linen room, storerooms, kitchens and restaurants. The personnel
location is the flex working area in the teaching building.

Visiting address:
        Bethlehemweg 2
        6222 BM MAASTRICHT
        tel. 043 - 352 82 82
        fax. 043 - 352 82 85

Post address:
      Postbus 3900
      6202 NX Maastricht

Module coordinators
For general information about the teaching programme, you can contact the relevant
module coordinators:

Semester 1 Hotel Operations                : Mr H. Nicolaassen
Semester 2 Hotel Business                  : Ms A. van Welie and Mr J. Geelen
Semester 3 People and Business in
          Hospitality Industry             : Ms M. Ummels and Ms M. Windhorst
Semester 4 Operational internship          : Ms A. Giesbers
Semester 5 Strategic Hotel Management
           and Change Management           : Mr J. Gulikers
Semester 6 Minors                          : Ms R Kusters
           Int. exchange programme         : Mr P. Schoenmakers and Ms C. Stijnen
Semester 7 Management project              : Mr P. Lamberiks
Semester 8 Management internship           : Ms A. Giesbers

Opening and closing times

NB The castle will be closed for building work. The car park by the castle may be
closed temporarily due to works traffic.

                                  working days                 weekends
                                 open        closed
Jeruzalemweg car park            06.30        23.15              closed
Campus car park                 always                        always open
Geulflat car park               always                        always open
Castle car park*                 06.30        23.15              closed
Teaching building                08.00        23.00              closed
Chateau Bethlehem                      closed                    closed
Campus reception                 08.00        23.00              closed

* only for visitors and staff
** subject to change!

During school vacations

                                     working days                 weekends
                                  open        closed
Jeruzalemweg car park                         closed                closed
campus car park*                 always                          always open
Geulflat car park                             closed                closed
Castle car park**                 08.00        17.00                closed
Teaching building                             closed                closed
Chateau Bethlehem                             closed                closed
Campus reception building                     closed                closed
campus accommodation*             open                               open

* subject to change
** only for visitors and staff

Cars parked outside these parking areas will be towed away by order of the fire
service! The cost of this will be charged to the owner of the car.

NB. Cars parked in the Jeruzalemweg will also be towed away!

Photocopiers and printers

There are facilities for students to make photocopies on payment of a fee. Several
photocopiers / printers are provided at central locations. You need a chipknip card to
use both the photocopiers and the printers.
If the balance on your chipknip is too low, you can top up the card in the machine by
the Spronckzaal in the school building. Prepaid chipknips can be bought at the
If the photocopiers are not working, this should be reported immediately to Mr P.
Chappin (Copyshop; tel. 043 -35 28266 – internal 266).

Planning and Organisation Office
The Planning and Organisation Office is staffed by Mr G. Theunissen, who can be
reached by e-mail or phone, (043-3528) 677. You can
apply to him with questions and comments relating to lesson timetables, lesson
cancellation, timetable changes, examination schedules and the order of modules.

Professional profile
The MHMS trains students for management positions and entrepreneurship in
hospitality organisations in the Netherlands and abroad that have close links with the
"travel and tourism industry". The professional provision of food, beverages,
accommodation and ambience is based on a hospitality concept that is geared to the
wishes of the customer. Optimum interaction between the provider and the customer
will result in the best possible, desired experience for the customer. It is necessary
for the hospitality manager to direct and motivate his personnel in such a way that
they too radiate hospitality.

The jobs within the hospitality industry that may be filled by graduates can be
classified by operational levels:
        •      Operational management, for example floor supervisor, shift leader,
               banquet supervisor, reception manager, travel agent.
        •     Tactical management, for example F & B manager, front office manager,
              reservations manager, assistant controller, sales manager.
        •     Strategic management, for example general manager, human
              resources manager, sales & marketing manager, director of operations,
              tourism supplier manager.

Main tasks of managers in the hospitality business:
       a      Managing the operations.

       b      Managing the organisation.
       c      Managing people.
       d      Self-management.

Reporting sick
Absence due to illness should be reported to the front office on extension 200
between 07.30 - 08.00 and on extension 9 after 08.00.
If you are off sick for longer than 1 day, then you should state the number of days or
report sick again each day.
The front office is open from 08.00 - 17.00 on school/work days.

Infonet > faculteiten > Hoge Hotelschool Maastricht > Maastricht Hotel Management
School > communication > MHMS staff photographs

Student dean
The student dean’s main task is to promote the general and individual interests of
students. The student dean provides information, advice and support in matters such
as study issues, student grants, study costs, illness and handicaps, legislation and
regulations, personal problems, conflicts at school and complaints and appeal
procedures. The student dean treats your information in strict confidence and has an
independent position within Zuyd University. The student deans for the Maastricht
Hotel Management School are Ms R. Franssen ( and Mr G.
Bergers (, who can both be contacted by phone on 043-

Student representation
Central Joint Representation Council and sub-councils, see the rules on the Zuyd
University Infonet. (studenten en medewerkers) > bestuur en beleid >
CMR. (only in Dutch available at the moment)

MHMS Student Council (SSR), tel. 043 - 352 82 54
The executive committee of the SSR consists of up to 8 elected MHMS students.
The SSR promotes the general and individual interests of all students of the
Maastricht Hotel Management School. The student council represents the students in
various consultation situations and committees within the hotel management school
and within Zuyd University, such as the introduction week committee, the health and
safety committee, the curriculum committee, the alumni committee and the internship
committee. The SSR also plays an important role in the organisation of the selection

To work effectively, it is necessary for the SSR to be in contact with students from all
the years of the study programme. It is therefore important that students with
problems, ideas or constructive criticism do actually approach the executive

committee. SSR members are available for this purpose in the SSR office (1.22) on
the first floor of the teaching building.

Student statute > studentzaken > regelgeving > studentenstatuut. (only in Dutch available at the moment)

Study coaching
During the study programme, study coaches are available to help you with any study
problems. You can also ask them for advice in relation to planning your studies.
In every phase of the study programme, you can also contact the relevant module
coordinator or tutor for specific questions about your studies.
For more personal and confidential matters that may affect your studies, a student
dean is also available.

Study programme
For an overview of the study programme, see:

Competency-based learning as an educational philosophy
During the study programme, students develop the starting competencies appropriate
for a career in the hospitality industry. ‘Competencies’ is understood to mean the
integrated combination of characteristics, knowledge, skills and attitude that is
reflected in the way the person acts. On the basis of their Personal Development
Plan (PDP), students are able to acquire and refine the required competencies under
supervision during the study programme and to independently acquire new
competencies after completing the study programme at the time when they require
these in their career.

The course profile is based on the professional competencies required by a
hospitality manager in order to function successfully in the professional field.
These are the following competencies:
       a      Business competencies
       b      Operational competencies
       c      Human Resource competencies
       d      Personal competencies

Summary of Education and Examination Rules
A summary of the Education and Examiniation Rules can be found on the study
programme’s Infonet.

Teaching announcements
Official announcements about lesson cancellations, examination schedules, timetable
changes etc. will be circulated via the ‘cable news’, which can also be viewed from

Information from the module teams and certain individual timetables can be found on
the desktop of the school computers under the icon "Studenten algemeen".

Wireless network
You can make use of the wireless network in the school building. The instructions for
the wireless network are given on the Zuyd University infonet (tab onderst. diensten -
> locatie Bethlehemweg Maastricht -> ICT voorzieningen/handleidingen)
(only in Dutch available at the moment)

Work forms
For more information about work forms, see:

Year calendar
For the year calendar, click on:


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