Introduction to Operations Management
Class Time MWF – 11:00–11:50 am TR 12:30pm-1:45pm TR 2:00pm-3:15pm
Call Number 19426 14013 14014
Room LC C3 LC C3 LC C3
Instructor Jim Erickson Channah Naiman Channah Naiman
Office UH2450 UH2450 UH2450
Phone 312-996-2676 - Messages 312-996-2676 - Messages 312-996-2676 - Messages
Email email@example.com firstname.lastname@example.org email@example.com
Office Hours MW 12:00pm-1:00pm TR 11:15am-12:15pm TR 11:15am-12:15pm
UH2450 UH2450 UH2450
Call # Day Time Room TA email
14004 M 3:30-4:30 SCE408 TBD
14011 M 5:00-6:00 SCE408 TBD
20873 T 11:00-12:00 SCE408 TBD
14007 T 3:30-4:30 SCE408 TBD
14012 T 5:00-6:00 SCE408 TBD
14005 W 3:30-4:30 EPASWL270 TBD
14010 W 5:00-6:00 EPASWL270 TBD
14006 Thur 11:00-12:00 SCE408 TBD
14008 Thur 3:30-4:30 SCE408 TBD
14009 Thur 5:00-6:00 SCE408 TBD
21113 F 1:00-2:00 SCE408 TBD
Operations Management is the management of systems or processes that create goods and/or provide
services. It is about how efficiently a company can produce goods and /or provide services. As
companies are increasingly competing on the basis of time, cost and service, managing operations
becomes critical for the competitiveness of any business. Studying operations management gives you
important knowledge concerning how they do this.
Since operations are a key part of the existence of a company, everyone deals with them, if only
indirectly. If you are involved in making a decision concerning marketing or accounting or finance or
human resources or information systems, you will, or should, be concerned about operations.
In this course, you will learn about the operations manager’s view of the company and will learn about
the techniques and procedures of making good decisions in managing operations. Activities in the lab
will show you how you can use analytical tools to assist in decisions affecting operations.
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IDS 355 Fall 2006
We will be using the Blackboard facility for this course. If you are enrolled in this course, you will also
be enrolled on two Blackboard sites. Everyone taking IDS 355 this semester will be enrolled on the main
IDS 355 site. This one will give most of the information concerning this course. You will also be
enrolled in a Blackboard site corresponding to your lab/discussion section. You will use this site to post
homework assignments and to check your grades. To access these sites, point your browser to
http://blackboard.uic.edu. Your Blackboard login name is your UIC NetID (lower case!). This is the
part before the @ in your UIC e-mail address; your password is your usual UIC password (the one you
use to access UIC computers). If you have any problems using Blackboard, contact your TA. Be sure to
give the TA your name and NetID.
All major announcements about the course will be posted on the main Blackboard course site. You are
responsible for frequent checking of this site for information about the course.
A brief outline of the topics that will be covered in this course and the schedule of classes and lab
sessions is provided at the end of this document.
• W. J. Stevenson, Operations Management, 8th edition.
• R. Abrams, J. Hagstrom, IDS 355 Lab Manual. This will be on sale in the bookstore.
All software needed for this course is available in the UIC computer labs. Students who wish to use their
own computers can obtain demo versions of TreePlan and MS Project. You will be working with the
• A Web browser capable of being used with Blackboard.
• Microsoft Excel
• TreePlan add-in for Excel
• Microsoft Project
Assignments, Exams, and Grading
The course will follow the course outline, subject to minor adjustments. You will be responsible for
reading the textbook, learning material presented in class, learning material presented in the lab sessions,
and doing homework assignments using Excel, TreePlan and MS Project. You will be evaluated on lab
attendance, homework, a midterm, a final, and a short in-class panel discussion.
During lecture meetings, we will cover some technical issues associated with your laboratory exercises
and homework. Most of the lecture time will be devoted to reviewing and applying reading from the
book. At present, it is planned that each of you will be asked to participate in one short panel discussion
during which you will discuss a case or vignette from the textbook or a video clip on the CD-ROM that
comes with the textbook or an article on the Web. Your panel discussion will receive a maximum score
of 50 points.
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There will be 10 lab/discussion sessions over the course of the semester. It is very important that you
attend all the lab sessions. In these sessions you will work out problems related to the topics discussed in
the lecture classes using Excel, TreePlan, and MS Project. The lab manual will give a detailed
explanation of these problems. The problems assigned for homework assignments will be similar to the
problems discussed in the lab sessions. Attendance will be taken in the lab sessions. Full attendance in
each lab session will be counted for 5 points. A maximum of 3 points will be given if you are late or
leave before the end of the lab.
There are 11 graded homework assignments. Each assignment is worth 20 points and the homework
assignment with the lowest score will be dropped. In the assignments, you will work out problems or
answer short essay questions. All the homework assignments are individual assignments. Homework
questions will be posted on Blackboard site one week before the deadline. You will submit your
homework on the Blackboard site for your lab section by the due date and time. Homework submitted
after the deadline will not be graded. The homework should be submitted using the assignment facility
in Blackboard. DO NOT SUBMIT YOUR HOMEWORK VIA EMAIL OR THE DROPBOX!!!
YOU WILL RECEIVE A SCORE OF ZERO IF THERE IS ANY QUESTION ABOUT IT BEING
COPIED. Even if you work on the homework with another student, you may not submit the same
file, and you may not submit copies of the same file. Each student must open a separate
spreadsheet in Excel and enter the data and formulas in the student’s own spreadsheet. Cutting
and pasting from another students file is also not allowed. If the same file is submitted by more
than one student, all students with that file will receive a grade of zero for that assignment. If it is
obvious that the information was cut and pasted from another student’s file, all involved students
will also receive a grade of zero for that assignment. More significant actions may be taken if the
same students are repeatedly involved in such incidents.
There will be two midterm exams worth 200 points each that will be held at specially scheduled times.
The final exam is worth 300 points and will be scheduled during the finals week but not necessarily at the
time listed in the Timetable. The final exam will be comprehensive.
You will be evaluated on lab attendance, homework, a panel discussion, a midterm and a final. The
breakdown of points is as follows:
Homework (11 assignments) 200 (lowest score from 11 assignments dropped)
Lab Attendance (5 X 10) 50
Panel Discussion 50
Midterms (2 X 200) 400
Letter grades at the end of the semester will be based on the total points that you accumulate.
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Grades at the end of the semester will be based on the total points that you accumulate. The tentative
grading scale is
900 and up A
800 to 899 B
700 to 799 C
600 to 699 D
Below 600 F
We may adjust these levels downward, but will not adjust them upward.
It is important for you to attend lecture. Good sense and courtesy mean that you arrive on time. In
lecture, major concepts and definitions will be covered and applied to cases and vignettes. Your best
information about the coverage of exams will be from lecture, lab sessions, and homework.
If you are absent from a regular class, you can check the Blackboard site to see what topics were covered.
You can then check to see if the material is covered in the textbook or notes. You may wish to check with
a fellow student to fill in on what happened in class.
As a general rule, makeup exams will not be given. In the case of an extreme circumstance, please
contact your instructor. Examples of extreme circumstance include:
1. You have a note from a doctor concerning your unavoidable absence at the scheduled time of the
exam. We may ask you for written permission to contact the doctor in order to verify the note.
2. A legitimate, scheduled and verifiable UIC conflict, such as a final exam conflict listed in the UIC
You must give us an acceptable reason for missing the exam ahead of time.
If you must be absent from an exam, because of severe illness or an accident, you should notify your TA
and your instructor at the earliest possible moment. If you must be absent for an extended period of time,
you should notify your TA, your instructor, and your college advising office. (For most students, this will
be the undergraduate office of the College of Business Administration.)
Plagiarism and Inappropriate Use of Others' Work:
The University standards on originality of work you submit apply in this course. Thus there is to be no
copying or collusion during exams and quizzes. Talking to other students when you are thinking about
homework assignments is a good way to enrich your understanding of the material. However, each
student should write up the assignment on his or her own. In order to avoid others' misusing your work,
you should not share your papers or files with others. If there is evidence of copying another student’s
work on a quiz, test, exam or homework, formal disciplinary action will be taken.
This course and its coursework are being administered under the policies of the University of Illinois at
Chicago (UIC) College of Business Administration Honor Code. All students are expected to respect and
uphold this code. Violations of the Honor Code are just causes for discipline under the University of
Illinois at Chicago Student Disciplinary Procedure, and all allegations of Honor Code violations shall be
handled pursuant to that Procedure.
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Honor Code for the College of Business Administration
As an academic community the College of Business Administration at the University of Illinois at
Chicago is committed to providing an environment in which teaching, learning, research, and
scholarship can flourish and in which all endeavors are guided by academic and professional
integrity. All members of the college community – students, faculty, staff, and administrators –
share the responsibility of insuring that high standards of integrity are upheld so that such an
In pursuit of these high ideas and standards of academic life, as a student I hereby commit myself
to respect and uphold the University of Illinois at Chicago (UIC) College of Business
Administration Honor Code during my entire matriculation at UIC. I agree to maintain the
highest moral and ethical standards in all academic and business endeavors and to conduct
myself honorably as a responsible member of the college academic community. This includes the
• Not to seek unfair advantage over other students, including, but not limited to giving or
receiving unauthorized aid during completion of academic requirements;
• To represent fact and self truthfully at all times;
• To respect the property and personal rights of all members of the academic community.
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IDS 355 Fall 2006 : Course Outline
This outline is for planning purpose only. The actual schedule may vary as the course proceeds.
Week Topic Reading Lab No. Lab Topic Homework Comments
Week 1 Introduction Ch 1: 1-32 No Lab No Lab
Week 2 Strategy/ Productivity Ch 2: 35-53, 55-58 M:none Efficient Use of No Lecture or Labs on 9/4 – Labor Day
Sept 4 T-F: 1 Excel Labs start Tuesday, 9/5
Week3 Capacity Planning, Decision- Ch 5: 168-189, 195-204 M: 1 Data Tables and 1 – Due Sept 13
Sept 11 Making Ch 8: 346-360, 362-369 T-F: 2 Graphs
Week 4 Strategy/ Product Design Ch 4: 120-152 M: 2 Decision Criteria 2 – Due Sept 20
Sept 18 T-F: 3
Week 5 Process Selection Ch 6: 217-238, 246-248, 251 M: 3 Decision Trees 3 – Due Sept 27
Sept 25 T-F: 4
Week-6 Midterm 1 M: 4 Monday: Lab 4
Oct 2 T-F:none Tuesday – Friday: No labs
Week7 Forecasting Ch 3: 64-76, 90-91 5 Forecasting I 4 – Due Oct 11
Week 8 Forecasting Ch 3: 75-76, 81-83, 85-88, 96-100 6 Forecasting II 5 – Due Oct 18
Week 9 Project Management Ch 17: 726-738, 757-758 7 Project Management 6 – Due Oct 25
Week 10 Quality Ch 9: 381-426 8 Quality Tools 7 – Due Nov 1
Oct 30 Ch 10: 431-442, 468-469
Week 11 Midterm 2 No Lab No Labs
Week 12 Simulation Suppl Ch 18: 814- 828 9 Monte Carlo 8 – Due Nov 15
Nov 13 Inventory Management Ch 11: 482- 504 Simulation
Week 13 Inventory Management Ch 11: 504-519 No Lab Simulation of an 9 – Due Nov 22 No Labs
Nov 20 Supply Chain Ch 16: 691-720 Inventory Decision No Lecture 11/23 or 11/24 -Thanksgiving
Week 14 Lean Production Ch 14: 616-642 10 10 – Due Nov 29
Week 15 MRP and ERP Ch 13: 574-587, 591-595 No lab 11 – Due Dec 6 No Labs
Dec 4 TAs Available for Questions
Week 16 Final Exam
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