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					               HAB centre migration onto City & Guilds Systems
                        Frequently Asked Questions


From 1 August 2009, HAB centres have become City & Guilds approved centres.

HAB centre details have been migrated onto City & Guilds systems and have received a
City & Guilds centre identification number (NCN). This document aims to answer
frequently asked questions that may arise from the changeover.


   1. How do HAB centres become approved with City & Guilds?

      HAB centres were automatically approved with City & Guilds in August 2009.

   2. Will centres have to apply for qualification approval?

      Centres were automatically approved on City & Guilds systems for the same
      qualifications they were previously approved for with HAB.

   3. Will centres’ direct claims status be transferred onto City & Guilds systems?

      Yes, for all qualifications.

   4. What is an NCN?

      An NCN is a National Centre Number that identifies the centre. Centres should have
      their NCN at hand when contacting City & Guilds.

   5. If a centre is already approved by City & Guilds for other qualifications, will their
      original National Centre Number (NCN) cover hospitality qualifications or will
      another centre number be issued?

      Centres that are already approved with City & Guilds will use their original NCN for
      hospitality qualifications.

   6. What is the City & Guilds ‘Walled Garden’?

      The Walled Garden is a unique online administration service that has been
      developed specially to enable centres to carry out a range of day-to-day functions. The
      service is secure and available 24 hours a day, seven days a week and allows centres to:
       undertake candidate enquiries
         centre/qualification approval enquiries
         candidate registration
         results entries
         search for qualifications




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                    Frequently Asked Questions


7. How do I gain access to the Walled Garden?

   Centre exams departments, that are new to Walled Garden, will require a user id and
   password to access the system. This information can be obtained by completing the
   Walled Garden account application form. When completing the application form,
   centres should use their new NCN number and not the old HAB centre number.

8. Are there any online tutorials for using Walled Garden?

   Yes, please follow the Exams Tutorial instructions.

9. What if I need additional help using Walled Garden?

   Please contact customer services on 020 7294 2840 for any queries and to arrange
   additional support.

10. Will candidate data be transferred from HAB onto City & Guilds systems?

   Active candidates registered since 1 September 2006 will be transferred onto City &
   Guilds on the weekend of Saturday 9 January 2010 and Sunday 10 January 2010; centres
   will be provided with a qualification and candidate mapping list showing the before-and-
   after status of all candidates being transferred. During the transfer, candidates will be
   mapped onto the equivalent City & Guilds award they were registered for with HAB.

   Any candidates registered before 1 September 2006, or registered on an award no longer
   active for example the old standards in Customer Service and Cleaning will not be
   transferred to the Walled Garden.

   It is possible that for a small number of candidates there may be inconsistencies and
   inaccuracies in their records. This is as a result of the different requirements within the HAB
   and City & Guilds systems. If there are any inaccuracies in records for your candidates
   please contact candidateamendments@cityandguilds.com with the details.

11. How will candidates be transferred onto the equivalent City & Guilds award?

   All transferred candidates will be automatically registered on the equivalent qualification
   that City & Guilds offer. For example, a candidate registered with HAB on H297 Level 2
   Food Processing and Cooking will become registered for 7082-06 Level 2 Food
   Processing and Cooking with City & Guilds. Any partial achievements or certifications,
   e.g. unit and module achievements, will also be transferred along with the candidate
   record.

12. How soon can I register candidates after the migration on 1 August 2009?

   Centres were able to process new candidates and request publications and materials
   from the Walled Garden from 1 August 2009.

13. How do I register named candidates, register block registrations and claim
    certificates (results entries) if my Centre does not have access to the
    Internet?

   Complete an electronic Form S which can be downloaded from www.cityandguilds.com
   then email the form to sform_sumission@cityandguilds.com

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14. How do I enter candidates for dated entry examinations if my Centre does not
    have access to the Internet?

   Complete an electronic Form S which can be downloaded from www.cityandguilds.com
   then email the form to sform_sumission@cityandguilds.com

15. How do I enter candidates for on demand examinations entries if my Centre
    does not have access to the Internet?

   Complete an electronic BB form which can be downloaded from www.cityandguilds.com
   then email the form to bbforms@cityandguilds.com

16. Where does my centre locate centre administration forms and guidance?
    Centres should log onto www.cityandguilds/centreadmin

17. How should centres notify City & Guilds of any centre changes/amendments?

   Centres should complete an Approval Application Form (APU), which can be
   downloaded from City & Guilds website and forward on to their Regional Office.

18. How does my centre request approval of additional qualifications?

   Centres should complete an Application for Qualification Approval (QAP) Form, which
   can be downloaded from City & Guilds website and forward it to their Regional Office.

19. What are Regional Offices?

   City & Guilds Head Office is London based, however a network of regional and national
   offices provide centres with the local knowledge and efficient service they expect.
   Regional office staff mainly focuses on sales, quality assurance and customer service.

20. Will migration mean that prices will change?

   Candidate registration and certification prices will remain the same.

   Prices will change for the following services:
      Centre approval will be £1,500 (centres approved by HAB will not be charged this fee)
      Qualification approval will be £200
      Routine verification visits – no charge (A charge of £300 will apply if cancellation is
       made less than five days before the visit is due)
      Additional monitoring £125
      Additional advisory visits will be £300

21. If an application for a full National Vocational Qualification (NVQ) certificate
    contains insufficient units, would the application be automatically rejected?

   No, a Certificate of Unit Credit (CUC) will be issued instead; please log onto the City &
   Guilds Catalogue for the rules of achievement.




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22. Will certificates continue to be printed in the current format?

   No, the following certificate formats will change:
    NVQ certificates will contain the candidate details, qualification name and qualification
     number, this will be despatched with a CUC certificate listing the units achieved.
    Key Skills Portfolio and Test Certificates will be replaced with a Notification of Results.


   The following certificates will continue in their existing format:
    Full Key Skills
    Levels 1, 2 & 3 Diploma in Professional Cookery
    Entry Level 1, 2 & 3 certificate in Food Studies
    Providing Healthier School Meals
    Barista Skills.

23. Will HAB unit records be available after 1 August 2009?

   After 1 August 2009, HAB unit records will be available to download from the City & Guilds
   website. The unit records will be re-branded and contain City & Guilds logo and
   qualification codes, but the format will remain the same. Printed HAB unit records for
   Hospitality NVQs can be purchased via the Walled Garden using the old HAB codes i.e.
   H297 for Level 2 NVQ in Food Processing and Cooking.

24. Will HAB qualification codes change?

   Yes, from 1 August 2009, qualifications will be referred to using City & Guilds product
   and qualification codes only. The attached document lists the old HAB and new
   qualification codes, which should be used for new registrations.

25. Why is there more than one code for each qualification?

   City & Guilds offer several routes for registration:
      Standard route - for registering a candidate for a full single NVQ
      Unit route - which allows you to enter results for a handful of NVQ units
      Standard route with GOLA - for registering candidates for the full single NVQ and for
       GOLA tests attached to those units. Centres must be set up to offer GOLA.

   The standard route is recommended where possible, and choose GOLA if your centre is
   setup for it.

26. What happens to HAB candidates registered on GOLA?

   GOLA 7100-01 and 7100-02 Candidates
   It’s important that centres who have registered candidates on 7100 Level 1 and 2 schedule
   candidates on the 7100-62 food safety test using the City & Guilds enrolment no. and not
   their previous HAB candidate ID. This will ensure that a ‘pass’ on GOLA is returned to the
   correct candidate record on Walled Garden, and allow them to enter the rest of the results
   and claim the certificate.




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                    Frequently Asked Questions
   GOLA UPK Candidates
   GOLA UPK candidates enabled for tests should continue to schedule using the 10 digit
   version of the HAB candidate ID, the result is included as a print-out in the portfolio.

27. Who should centres contact if they have any queries?

   Contact the City & Guilds Customer Advisor Team on 020 7294 2787.

28. Will my centre incur late entry fees for examinations if not requested within
    the set timescales?

   Yes, please refer to the City & Guilds UK examination entry deadlines and late
   entry fee charges document on the City & Guilds website.

29. What are the turnaround times for multiple choice test results?

   Results will be issued in 25 working days.

30. Will on-demand paper based Key Skills tests still be available?

   No, City & Guilds provide on-demand GOLA tests (on-line) or bi-monthly dated
   entry paper based tests. Dated entry tests should be made via the Walled garden
   no later than four weeks prior to the test.

31. When do Key Skills expire?

   Key Skills will be replaced by Functional Skills on 1 September 2010. City & Guilds
   are currently offering Functional Skills with flexible on-demand
   assessments.

32. How does my centre order replacement certificates?

   Replacement certificates can be ordered via the City & Guilds website
   www.cityandguilds.com/replacement then follow the instructions.

33. Will my centres previous Key Skills test history be transferred?

   Your centre will need to claim a proxy when claiming a full Key Skills certificate

34. Does our Centre need to amend the Individualised Learner Records (ILRs)?

   No

35. Is there a statement from the Learning and Skills Council?

   Yes, please see below

   City & Guilds has informed both Ofqual and the Learning and Skills Council of the
   withdrawal of HAB certification. Learners previously registered on HAB qualifications will
   be completing and receiving City & Guilds certificates.
   The Learning and Skills Council has confirmed that it is content with the mapping
   document and that the qualifications identified within it are equivalent. Therefore a


   City and Guilds Certificate can be accepted as compliance evidence for the purposes of
   claiming achievement against the HAB learning aims.
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                 Frequently Asked Questions

The Data Service and the information authority have stated that as the learning outcomes
are identical, there will be no requirement for centres to amend Individualised Learner
Records to prove successful completion through City & Guilds. Centres should therefore
continue to record these learning aims under the HAB learning aim references, or learners
who originally registered with HAB for the qualification.

The information authority will shortly make this advice available on its website and
the Learning and Skills Council will shortly advise its auditors of the situation.




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