IT manager job description

Document Sample
IT manager job description Powered By Docstoc
HR management and career development

IT manager job description

I/ Key duties of IT manager

1. Help Desk Administration

• Oversees all help desk activities at the regional level.
• Responds to escalated help desk issues.
• Oversees the administration and maintenance of our tracking software.
• Interacts with internal clients on all levels to help resolve IT-related issues and provides
answers in a timely manner.

2. Asset Management

• Ensures that company assets are maintained responsibly.
• Builds and maintains vendor relationships and manages the purchase of hardware and
software products.
• Manages the purchasing of all software, hardware and other IT supplies at the regional

3. Telephony

• Oversees all telephone changes, including routing for seating assignments.
• Manages and develops upgrades to the company’s telephone system at the regional

4. Training & Lab Maintenance

• Oversees the administration and maintenance of computer stations and software for
company training programs and the Learning Studio and provides additional support if

5. Internal Systems

• Oversees troubleshooting, systems backups, archiving, and disaster recovery and
provides expert support when necessary.
• Works with project teams to help implement Internal Systems.

6. Networking
HR management and career development

• Oversees the administration and maintenance of the company’s infrastructure, and
directs more junior Innovators when necessary.
• Oversees the administration of the company’s WAN.
• Assists in the planning and implementation of additions, deletions and major
modifications to the supporting regional infrastructure.
• Implements network security at the regional level as established by corporate Security

II/ Job description types of IT department

It include job description of positions as follows:

   1. IT manager
   2. IT director
   3. IT officer
   4. IT coordinator
   5. IT clerk
   6. IT associate
   7. IT executive
   8. IT supervisor
   9. IT specialist
   10. IT consultant
   11. IT assistant

Free all samples of job descriptions, KPIs, interview questions, procedures and forms for
Accounting positions

Description: IT manager job description, IT assistant job description, IT director job description, IT officer job description, IT coordinator job description, IT clerk job description, IT associate job description, IT executive job description, IT supervisor job description, IT specialist job description, IT consultant job description