123 Elm Street | Charlotte, NC 28207 | Home: 704.555.5555 | Mobile: 704.444.4444 | E-mail: JKendall@notmail.com
BANK TELLER / CUSTOMER RELATIONSHIP MANAGEMENT
Detailed and highly numerate professional interested in applying analytical and client management skills within a banking
environment. Provided exceptional levels of customer service and processed accurate and timely transactions for customers
while a Senior Teller / CSA at the Bank Rhode Island. Knowledgeable regarding banking products and services. Regarded for
accuracy, commitment, and the ability to manage multiple tasks simultaneously. Strong interpersonal communication skills;
interact with people from diverse professional and cultural backgrounds in a courteous manner. Core skills also include:
Payroll & Inventory Management Checking & Savings Account Management
Staff Management & Leadership Resource Planning & Scheduling
Financial Principles & Practices Small Business Banking
Organizational Skills Inventory Management
Research & Analytical Skills Computer Proficiency
ABC BANK – Senior Teller / CSA, Charlotte, NC 20xx-20xx
Opened and closed the branch. Maintained the vault and associated security procedures. Opened new accounts and
handled account maintenance. Organized and removed files that had been held in the branch for too long. Implemented a
branch cash journal to determine trends associated with branch cash needs to monitor and maintain branch limits.
Followed bank policies and procedures, and applied a high degree of accuracy to process transactions in a timely
manner. Ensured exceptional levels of customer service were met and maintained.
Maintained the ATM. Conducted monthly and bimonthly audits for review by the Branch Manager.
Trained the Retail Sales Associate to run the teller line. Made certain that schedules were maintained at the main
branch on Saturdays.
BCD CREDIT UNION – Assistant Head Teller, Charlotte, NC 20xx-20xx
Built a rapport with credit union customers and internal staff. Trained new hires and supervised the teller line. Selected as
the branch mentor for all new hires.
Supervised four tellers and ensured ongoing maintenance and compliance with Credit Union guidelines. Balanced
the cash drawer, two ATMs, and the main cash vault on a daily basis. Achieved a 97% teller balancing average.
Served as the key point of contact for teller questions and troubleshooting in the absence of the head teller. Trained
new hires; identified and rectified balancing errors.
CDE NATIONAL BANK – Bank Teller, Charlotte, NC 20xx-20xx
Managed customer transactions; processed sales referrals, and promoted bank services and products. Consistently
provided outstanding customer service. Developed fliers to promote new and existing products.
• Selected to serve as Lead Teller; trusted with situations requiring high-level problem-solving and decision-making
abilities. Trained new tellers on bank procedures and sales techniques.
• Earned Sales Star Award after three months and maintained this level while pursuing college degree.
• Awarded company stock and cash bonuses for outstanding performance.
EDUCATION / PROFESSIONAL DEVELOPMENT
Accounting I & II, Fundamentals of Banking, Marketing, Computer Concepts | XYZ COLLEGE OF FINANCE, 20xx-20xx
General Studies | COMMUNITY COLLEGE OF XYZ, 20xx-20xx
Creating a Compelling Cover Letter
A powerfully written cover letter is necessary to land most interviews and ensure job search success. When an advertised
position creates a pile of 100+ resumes, it becomes the responsibility of the hiring personnel to shortlist the applications.
Resumes without cover letters are usually the first to go, followed by the ones with poorly written cover letters. Avoid this
fate by following these effective strategies:
Address your cover letter appropriately:
Be sure that you get the name of the hiring manager before sending your resume, and address the letter to that individual.
The proper greeting will be either “Dear Mr. (Smith),” or “Dear Ms. (Smith).” Avoid using Miss or Mrs., and do not address
your letter to “Dear Sirs,” as it is considered inappropriate. If you are unsure of your contact’s gender, address them by
their first and last name, as in “Dear Pat Smith,” to avoid an embarrassing mistake. If you don’t know the name of the
hiring manager, simply use the greeting “Dear Hiring Manager,”– it’s clear, to the point, and gender neutral.
Get to the point in your opening paragraph:
One of the most common interviewing questions employers ask is “Why should I hire you among other candidates?”
Provide an answer to that question right off the bat in your opening paragraph. This is a very important section because it
is the first thing the employer will read. It must be powerful and make an immediate impact. Be sure sell yourself and your
unique abilities. Do not use a generic opening paragraph that can apply to any Tom, Dick or Harry.
Every line should sell you, so use aggressive language here and throughout the rest of your cover letter. For example,
instead of writing “My background is in finance management, making me well-suited for your advertised Corporate
Finance Director position.” you can write “A background in finance management and a proven record of developing
effective strategies that drive revenue, growth and shareholder value make me a strong candidate for your advertised
Corporate Finance Director position.”
Show your interest and sell your accomplishments in the body of the letter:
In this section, you need to show your interest in the job and the company. Research is a key ingredient to a successful
job search. The more you are able to demonstrate your interest and knowledge about a company, the better your chances
are to secure an interview. Get to know the company’s mission and new corporate initiatives, and tell them how you can
help them meet their objectives or resolve their problems. Praise the company for public recognitions or recent
accomplishments. The employer will surely take notice of your active interest.
Use “I” and “my” sparingly. Try not to use these words more than six times in your cover letter. You need to focus on what
you will bring to the company and how you will help them improve their profitability. Too much use of the word “I” will also
make your letter look elementary and poorly written.
For executive-level candidates and professionals with substantial achievements, a bullet point format is often the most
effective and efficient way to highlight accomplishments. If you fall into this category, be sure to keep the bullet point
statements unique and fresh. Do not copy and paste the exact same phrases from the resume as it will make you look
lazy. All sentences and achievements transferred from the resume should be rephrased.
Close your letter with a strong paragraph:
In the closing paragraph, you need to address several issues. At the very least, you need to ask for the interview and
provide contact information. This is also the ideal place to mention your salary requirements (if the employer insists on it),
or your desire to relocate.
To demonstrate your drive and interest, mention that you will call within a week to follow up. This is a great way to ensure
the resume was successfully received, and it creates an opportunity to establish a dialog. However, do not mention this in
your cover letter if you do not intend to follow up.
In summation, an aggressive and dynamic cover letter will help you stand out among the competition. Remember that the
goal is to market yourself – not to compose a dull biography.