Bank Operations Manager Resume Sample by mplett

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									                                                  Jesse Kendall
                         123 Elm Street  Enid, OK 73703  580.555.5555 

                                OUTSTANDING BANK OPERATIONS MANAGER
                   Committed to peak performance, optimal processes, and organizational profitability

                                                COMPETITIVE ADVANTAGES
Execution-driven leader with expertise in all aspects of operations, including relationship management, project management,
new technology implementation, finance, and budget. Demonstrated success in executing project management techniques to
optimize processes and streamline operations; infused operations with natural work teams and Lean, Kaizen, and Six Sigma
strategies to control costs and maximize productivity. Technically proficient in MS Office Suite. Areas of excellence include:

 Budget Administration                      Process Improvements                        Strategic Planning
 Quality/Production Goals                   Cost Control/Containment                    Service Level Agreements
 Policy/Procedure Development               Staff Recruitment/Development               Performance Measurements

                                                    CAREER HIGHLIGHTS
ABC BANK, Enid, OK: Oversaw 110 associates while providing check proofing and clearing services for a nationwide customer
base. Set the unit’s strategic direction and executed through three team managers. Established challenging expectations, developed
policies/procedures, and monitored quality/productivity. Devised strategies to consistently improve processes, support
challenging organizational objectives, and meet requirements of service level agreements. Developed and administered the
operations budget. Earned recognition with 53,000 Rewards Points during tenure.
   • Generated savings of $450,000 by switching interstate shipping methods to other processing sites.
   • Saved $350,000 annually by executing a project that consolidated Dallas statement rendering into Kansas City
      Statement Rendering Department.
   • Spearheaded the successful migration and consolidation of bulk file process from statement rendering into check
      operations, which saved $56,000 annually.
   • Planned and implemented changes in receiving and capture processes that significantly improved check processing
      times and improved internal operations float.
   • Devised strategies to save $120,000 annually by incorporating returned items processes into check operations.
   • Played an instrumental role in improving associate survey scores and increasing 18 points from previous year.
   • Forecasted departmental needs and decided against replacing a resigning team manager and eight associates, which
      saved nearly $300,000 annually.

BCD NATIONAL BANK, Enid, OK: Led a team of 80 through two team managers in oversight of 140 banking centers
across Las Vegas and Reno. Processed approximately eight million checks per month.
   • Devised strategies to implement Six Sigma, natural work teams, Lean, and Kaizen concepts into practice, which
      increased productivity, reduced operational costs and errors, and improved overall service quality.
   • Generated savings of $48,000 annually in check operations and $24,000 annually in proof by making strategic
      operational enhancements.
   • Upheld an average associate score of 90% from 2000-2005 and achieved the lowest turnover rates nationally. Led
      check operations site to highest productivity in the nation from 2004-2005, while maintaining high associate morale.
   • Pioneered cross-training and job sharing across business lines, which benefited both Nevada ATM Services and
      Nevada Proof. Earned status as the first site to implement cross-training/job-sharing strategies nationally.
   • Averaged 20,000 Reward Points per year for performance excellence.

                                     XYZ STATE UNIVERSITY-ENID, OK
Creating a Compelling Cover Letter
A powerfully written cover letter is necessary to land most interviews and ensure job search success. When an advertised
position creates a pile of 100+ resumes, it becomes the responsibility of the hiring personnel to shortlist the applications.
Resumes without cover letters are usually the first to go, followed by the ones with poorly written cover letters. Avoid this
fate by following these effective strategies:

Address your cover letter appropriately:
Be sure that you get the name of the hiring manager before sending your resume, and address the letter to that individual.
The proper greeting will be either “Dear Mr. (Smith),” or “Dear Ms. (Smith).” Avoid using Miss or Mrs., and do not address
your letter to “Dear Sirs,” as it is considered inappropriate. If you are unsure of your contact’s gender, address them by
their first and last name, as in “Dear Pat Smith,” to avoid an embarrassing mistake. If you don’t know the name of the
hiring manager, simply use the greeting “Dear Hiring Manager,”– it’s clear, to the point, and gender neutral.

Get to the point in your opening paragraph:
One of the most common interviewing questions employers ask is “Why should I hire you among other candidates?”
Provide an answer to that question right off the bat in your opening paragraph. This is a very important section because it
is the first thing the employer will read. It must be powerful and make an immediate impact. Be sure sell yourself and your
unique abilities. Do not use a generic opening paragraph that can apply to any Tom, Dick or Harry.
Every line should sell you, so use aggressive language here and throughout the rest of your cover letter. For example,
instead of writing “My background is in finance management, making me well-suited for your advertised Corporate
Finance Director position.” you can write “A background in finance management and a proven record of developing
effective strategies that drive revenue, growth and shareholder value make me a strong candidate for your advertised
Corporate Finance Director position.”

Show your interest and sell your accomplishments in the body of the letter:
In this section, you need to show your interest in the job and the company. Research is a key ingredient to a successful
job search. The more you are able to demonstrate your interest and knowledge about a company, the better your chances
are to secure an interview. Get to know the company’s mission and new corporate initiatives, and tell them how you can
help them meet their objectives or resolve their problems. Praise the company for public recognitions or recent
accomplishments. The employer will surely take notice of your active interest.
Use “I” and “my” sparingly. Try not to use these words more than six times in your cover letter. You need to focus on what
you will bring to the company and how you will help them improve their profitability. Too much use of the word “I” will also
make your letter look elementary and poorly written.
For executive-level candidates and professionals with substantial achievements, a bullet point format is often the most
effective and efficient way to highlight accomplishments. If you fall into this category, be sure to keep the bullet point
statements unique and fresh. Do not copy and paste the exact same phrases from the resume as it will make you look
lazy. All sentences and achievements transferred from the resume should be rephrased.

Close your letter with a strong paragraph:
In the closing paragraph, you need to address several issues. At the very least, you need to ask for the interview and
provide contact information. This is also the ideal place to mention your salary requirements (if the employer insists on it),
or your desire to relocate.
To demonstrate your drive and interest, mention that you will call within a week to follow up. This is a great way to ensure
the resume was successfully received, and it creates an opportunity to establish a dialog. However, do not mention this in
your cover letter if you do not intend to follow up.

In summation, an aggressive and dynamic cover letter will help you stand out among the competition. Remember that the
goal is to market yourself – not to compose a dull biography.

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