ATM Specialist Resume Sample by mplett


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									                                                               JESSE KENDALL
                          123 Elm Street ◘ Newport News, VA 23607 ◘ 757.555.5555 ◘

                                                                ATM SPECIALIST
                               Seeking opportunity to ensure seamless ATM transactions, full reporting accuracy,
                                                and the highest levels of customer satisfaction.

                                                        PROFESSIONAL EXCELLENCE
ABC BANK ◘ Newport News, VA
ATM SPECIALIST ......................................................................................................................................................... 20XX – 20XX
Oversaw ATM usage and issues for branch under largest Vietnamese bank in terms of capital, assets, operating network, and
clients. Resolved customer dispute fraud cases and unapproved ATM transactions by analyzing and researching details.
   ◘ Served as first Specialist to learn and implement ATMs in Danang.
   ◘ Provided comprehensive training on ATM functions and operations for other branches.
   ◘ Resolved critical IRA account issues, handled inquiries regarding ATM/debit card transactions, and settled general
      account concerns. Devised tolerance reports utilizing customer feedback to establish elevated service levels.
   ◘ Collaborated with senior management, executive staff, and internal auditors in establishment of processing gaps, which
      led to definition and strategies to resolve critical issues.

BCD FINANCIAL ◘ Newport News, VA
ATM / DEPOSIT OPERATIONS SUPERVISOR ............................................................................................................ 20XX – 20XX
Managed up to 18 team members within several divisions of the deposit operations group. Directed the ATM/Debit Card, EFT,
Fulfillment, IRA, and Wire Desk Departments.
   ◘ Analyzed wire logs of incoming/outgoing activities, investigated ATM/debit card disputes, authorized reimbursements,
      and assessed daily EFT reports. Managed compliance with regulatory agencies, company procedures, and OTS
      regulations, including compliance testing for Sarbanes-Oxley.
   ◘ Reviewed employee performance through metric reports and met with each associate to discuss areas for improvement.
   ◘ Played a major role in the design and implementation of operational manuals for each position within the Deposit
      Operations Department. Assisted in the development of an innovative new wire processing system and devised an
      online forms section within the Web site. Created online forms for incoming/outgoing wire transfers, IRA distributions,
      and ATM/debit card disputes that are still in use.

CDE BANK ◘ Newport News, VA
ELECTRONIC BANKING / ATM PROJECT MANAGER ............................................................................................... 20XX – 20XX
Led a cross-functional team of vendors and business partners that delivered projects within the ATM Department. Conducted
project planning initiatives that focused on delivering quality solutions to customers; designed and utilized communication
procedures to manage objectives. Collaborated in development sessions that addressed problem assessment and risk
management strategies to improve overall customer satisfaction.
   ◘ Developed and implemented an ATM inventory consolidation plan that improved the overall business project planning
      and performance.
   ◘ Planned and executed the Bank of America/Nations ATM consolidation; received Leadership Awards for Excellent
      Customer Service and E-PAP Bonus Awards.

                                               EDUCATION AND TECHNICAL SKILLS

                                       Bachelor Degree in Finance, XYZ College, Newport News, VA, 20xx
Computer Skills: Microsoft Office Suite • ScanSoft • Lotus Notes • 10-Key by Touch • IBM 3890 Item Processing Document
Processor • VICOR Receivables Information Delivery System • Burroughs & NCR 7760 IP Proof Encoding Machines / NCR
7780 • Lundy Mae II Reject Document Processor • Cash Letter Control System / IBM 3211 and 3287 Printers • In-House Check
Processing System & CPCS System • Remittance Processing Tracking System (RITS) Customer Database • WAUSAU
Remittance Processing Operating System
Creating a Compelling Cover Letter
A powerfully written cover letter is necessary to land most interviews and ensure job search success. When an advertised
position creates a pile of 100+ resumes, it becomes the responsibility of the hiring personnel to shortlist the applications.
Resumes without cover letters are usually the first to go, followed by the ones with poorly written cover letters. Avoid this
fate by following these effective strategies:

Address your cover letter appropriately:
Be sure that you get the name of the hiring manager before sending your resume, and address the letter to that individual.
The proper greeting will be either “Dear Mr. (Smith),” or “Dear Ms. (Smith).” Avoid using Miss or Mrs., and do not address
your letter to “Dear Sirs,” as it is considered inappropriate. If you are unsure of your contact’s gender, address them by
their first and last name, as in “Dear Pat Smith,” to avoid an embarrassing mistake. If you don’t know the name of the
hiring manager, simply use the greeting “Dear Hiring Manager,”– it’s clear, to the point, and gender neutral.

Get to the point in your opening paragraph:
One of the most common interviewing questions employers ask is “Why should I hire you among other candidates?”
Provide an answer to that question right off the bat in your opening paragraph. This is a very important section because it
is the first thing the employer will read. It must be powerful and make an immediate impact. Be sure sell yourself and your
unique abilities. Do not use a generic opening paragraph that can apply to any Tom, Dick or Harry.
Every line should sell you, so use aggressive language here and throughout the rest of your cover letter. For example,
instead of writing “My background is in finance management, making me well-suited for your advertised Corporate
Finance Director position.” you can write “A background in finance management and a proven record of developing
effective strategies that drive revenue, growth and shareholder value make me a strong candidate for your advertised
Corporate Finance Director position.”

Show your interest and sell your accomplishments in the body of the letter:
In this section, you need to show your interest in the job and the company. Research is a key ingredient to a successful
job search. The more you are able to demonstrate your interest and knowledge about a company, the better your chances
are to secure an interview. Get to know the company’s mission and new corporate initiatives, and tell them how you can
help them meet their objectives or resolve their problems. Praise the company for public recognitions or recent
accomplishments. The employer will surely take notice of your active interest.
Use “I” and “my” sparingly. Try not to use these words more than six times in your cover letter. You need to focus on what
you will bring to the company and how you will help them improve their profitability. Too much use of the word “I” will also
make your letter look elementary and poorly written.
For executive-level candidates and professionals with substantial achievements, a bullet point format is often the most
effective and efficient way to highlight accomplishments. If you fall into this category, be sure to keep the bullet point
statements unique and fresh. Do not copy and paste the exact same phrases from the resume as it will make you look
lazy. All sentences and achievements transferred from the resume should be rephrased.

Close your letter with a strong paragraph:
In the closing paragraph, you need to address several issues. At the very least, you need to ask for the interview and
provide contact information. This is also the ideal place to mention your salary requirements (if the employer insists on it),
or your desire to relocate.
To demonstrate your drive and interest, mention that you will call within a week to follow up. This is a great way to ensure
the resume was successfully received, and it creates an opportunity to establish a dialog. However, do not mention this in
your cover letter if you do not intend to follow up.

In summation, an aggressive and dynamic cover letter will help you stand out among the competition. Remember that the
goal is to market yourself – not to compose a dull biography.

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