RedMoon Broadband Trouble Ticket System
Kristen Edwards Brian Parks Colby Reeves Mike Wheeler
Requirements
Increase profit by 5% in first 12 months Allow us to keep track of customer info Decrease resolution time from 7 days to 3 days Increase customer satisfaction
Entity Relationship Diagram
DFD
DOA
DOC
Decomposed DFD
Use Case Diagram
CRC Card
Front:
Class name: Customer ID: 1 Type: concrete, domain Description: an individual who has a problem with his or her internet service Responsibilities: send request for help, describe problem, attempt to fix problem with given support, pay bill Collaborators: Trouble Ticket, Technician, Problem
Back:
Attributes: Relationships: custID (int), emailAdress (string) Generalization (a-kind-of): Person Aggregation (has-parts): Customer account in database Other Associations: Trouble Ticket
Class Diagram
Sequence Diagram
State Chart Diagram
Issue Initiated Issue Defined Issue Resolved
Issue Explored