AT A HOTEL
Teacher page
GRADE LEVEL: Lower- intermediate to intermediate AIMS: students learn new vocabulary to do with travelling, holidays, staying in a hotel TIME: 45 minutes EQUIPMENT: CD ROM English Plus Basic 2, multi- media classroom.
A. WARM UP Ask students to work with a partner or in small groups and discuss the following questions:
1. What do they take with them when they go on holiday ? 2. Where do they stay ? 3. What do they have to do when they arrive at a hotel? 4. What is the best holiday they have ever had ?
B. MATCHING Tell students they are going to match the words with definitions in Slovene. 1.luggage 2. comfortable 3. swimming pool 4. fill in 5. form 6. get lost 7. reception 8. fly 9. arrive 10. weather 11. register 12. towel 13. soap
a. kos blaga, s katerim se obrišemo po kopanju b. obzidan prostor z vodo, v katerem se kopamo c. list s tekstom in rubrikami za ustrezne podatke d. sredstvo za umivanje e. knjiga, v kateri je seznam gostov f. premikati se po zraku (lahko tudi z letalom ) g. vpisati zahtevane podatke h. kovčki, torbe z osebnimi stvarmi i. oddelek za sprejemanje gostov, strank j. stanje ozračja glede na temperaturo, vlago k. daje občutek ugodja ( pridevnik ) l. priti na cilj m. nepričakovano, nehote priti v položaj, ko ne vemo, kje nekaj je
Answers : 1h, 2k, 3b, 4g, 5c, 6m,7i, 8f, 9e, 10j, 11e, 12a, 13d.
Marjana Pogačnik
C. GAP FILL / COMPLAINING A letter of complaint Ask students what can go wrong if they are on holiday and what they can do ? Ask them also if they have ever had any bad experience with hotel staff, accommodation... Tell them they are going to complete the letter of complaint using the words from the box. Refund, include, available, faithfully, facilities, bathroom, balcony, accommodation, booked, conditioning.
9, Shelley Road Worthing Surrey 2SA 27 August 1999 The Manager Hot Tours 25, White Lane Brighton Dear Sir1 I am writing to express my dissatisfaction with the 1............................ provided for my family from 1-10 August. I 2........................the above holiday at your office on 17 March. I was promised a room with a private 3............................ , a 4........................ with a view over the sea and air 5...................... . When we arrived, the room had none of these 6................................ . We complained and the manager told us your company had made a mistake and no other rooms were 7.......................... .We were also surprised to find that the price did not 8............................. bathing in the swimming pool, which was extra. I think we are entitled to a 9........................ of the amount we paid and I look forward to hearing from you. Yours 10........................ John Taylor Answers :1 accommodation,2 booked, 3 bathroom, 4 balcony, 5 conditioning, 6 facilities, 7 available, 8 include, 9 refund, 10 faithfully
D. VOCABULARY BINGO
CD ROM English Plus Basic 2 Start the programme Select English language Vocabulary At a hotel Explore
1
A letter of complaint based on True to Life Intermediate Workbook, CUP 1996, p. 86
Marjana Pogačnik
There are 27 words in vocabulary. Choose up to 20 words from the list ( or else it will take too long ) and tell students to complete the table with any six words they want. When they have done so, tell them to listen carefully and cross out the word they recognise by listening to your definitions.
Examples : 1. nearly, but not quite - almost 2. in, at any place at all - anywhere 3. to reach a place at the end of a journey - arrive 4. into the place where someone, something was before- back 5. a shore of the sea covered by sand, stones- beach 6. when you do not feel pain, you feel like this - comfortable 7. all through, while something was happening - during 8. it takes people from one level ( floor ) to another 9. to put in what is needed – fill in 10. paper with spaces in which you give information- form 11. to move / be moved through the air - fly 12. a person who is invited to someone’s home - guest 13. after anything else - last 14. a hall which leads from the entrance to the rooms inside a hotel - lobby 15. cannot be found - lost 16. suitcases, bags of a traveller - luggage 17. the office/ desk that receives visitors to a hotel - reception 18. a book containing a list of guests - register 19. to book in advance - reserve 20. substance, used for cleaning the body - soap
E. HOMEWORK
Tell them to go to a travel agency, take some brochures about summer holidays and bring them to school. They should also consider what is important when they want to book a holiday and what they ask at a travel agency.
Marjana Pogačnik
AT A HOTEL
Student page
A. WARM UP
Work with a partner in small groups and discuss the following questions :
1. What do you take with you when you go on holiday ? 2. Where do you stay ? 3. What do you have to do when you arrive at a hotel ? 4. What is the best holiday you have ever had ? B. MATCHING
Match the word with a suitable definition in Slovene :
1. luggage 2. comfortable 3. swimming pool 4. fill in 5. form 6. get lost 7. reception 8. fly 9. arrive 10. weather 11. register 12. towel 13. soap
a. kos blaga, s katerim se obrišemo po kopanju b. obzidan prostor z vodo, v katerem se kopamo c. list s tekstom in rubrikami za ustrezne podatke d. sredstvo za umivanje e. knjiga, v kateri je seznam gostov f. premikati se po zraku ( lahko tudi z letalom ) g. vpisati zahtevane podatke h. kovčki, torbe z osebnimi stvarmi i. oddelek za sprejemanje gostov, strank j. stanje ozračja glede na temperaturo, vlago k. daje občutek ugodja ( pridevnik ) l. priti na cilj m. nepričakovano, nehote priti v položaj, ko ne vemo, kje
nekaj je
Marjana Pogačnik
C.GAP FILL / A letter of complaint Complete the letter below, using suitable words from the box : refund , include , available , faithfully , facilities , balcony , bathroom , accommodation, booked , conditioning
The Manager Hot Tours Ltd. 25, White Lane Brighton
9, Shelley Road Worthing Surrey, 2 SA 27 August 1999
Dear Sir I am writing to express my dissatisfaction with the 1......................... provided for my family from 1-10 August. I 2.............................the above holiday at your office on 17 March. I was promised a room with a private 3........................ , a 4......................... with a view over the sea and air 5....................... . When we arrived, the room had none of these 6........................... . We complained and the manager told us your company had made a mistake and no other rooms were 7................................ . We were also surprised to find that the price did not 8............................. bathing in the swimming pool , which was extra. I think we are entitled to a 9.......................... of the amount we paid and I look forward to hearing from you. Yours 10...................... John Taylor
D. VOCABULARY BINGO
Look at the screen above , choose six words and then complete the table. Listen to your teacher , giving definitions of your words. If you are sure one of your words is being defined, cross it out. When you have completed the whole table, shout Bingo. You are the winner.
Marjana Pogačnik
E. HOMEWORK
Go to a travel agency , ask for some brochures for summer holidays. Bring them to school. 1. What is important when you want to book a holiday ? 2. Where do you go ? 3. What do you ask there ?
Marjana Pogačnik