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NATIONAL ALAMO CAR RENTAL NETWORK
National Alamo Car Rental has an extensive network of branches in South Africa and Internationally.
SOUTH AFRICAN BRANCH NETWORK
LOCATION ADDRESS CONTACT CONTACT OFFICE HOURS
NUMBERS PERSON
KWA ZULU NATAL
Durban Downtown 59 Smith Street Telephone number: Rina Govender Mon – Fri
Durban 031 332 9455 07h30 – 17h30
Fax number: Saturday
# Branch will meet pre-reserved
branch reservations after hours 031 337 1134 08h00 – 12h00
Delivery & Collection to/from all Mobile number: Sunday
hotels 082 771 6891 On call
natdbn@cmh.co.za Public Holiday
On call
Durban International On Airport Telephone number: Hermantha Maistry Mon – Fri
Airport Durban International 031 408 1768 06h00 – 22h00
Airport Fax number: Saturday
031 469 1709 07h00 – 22h00
Renters are requested to proceed to
the National Kiosk situated in the Mobile number: Sunday
Arrivals Hall 083 303 9094 07h00 – 22h00
hemanthaa@cmh.co.za Public Holiday
As per normal hours
which holiday falls on
Richards Bay Airport On Airport Telephone number: Cathy McMullan Mon – Fri
Richards Bay Airport 035 786 0001 07h30 – 17h00
Fax number: Saturday
# Branch will meet pre-reserved
branch reservations after hours 035 786 1450 08h00 – 13h00
Delivery & Collection to/from all Mobile number: Sunday
hotels 083 303 8817 On call
Renters are requested to proceed to cathymc@cmh.co.za Public Holiday
the National Kiosk situated in the As per normal hours
Arrivals Hall which holiday falls on
Pietermaritzburg On Airport Telephone number: Cindy McWilliams To be advised
Oribi Airport 033 386 5252 (Temporary
contact)
Renters are requested to proceed to
the National Kiosk situated
beteween arrivals and departures
Pietersburg 89 Landros Mare Street Temporary contact: To be advised
Pietersburg 083 526 6839
(Fiat/Alpha Dealership)
Meet „n Greet
CAPE REGION
Cape Town Downtown 1 Bree Street Telephone number: Uta Wessels Mon – Fri
City Centre 021 425 1755 07h30 – 17h30
Fax number: Saturday
# Branch will meet pre-reserved
branch reservations after hours 021 425 7796 08h00 – 13h00
Delivery & Collection to/from all Mobile number: Sunday
hotels 082 786 6375 On call
natgp@cmh.co.za Public Holiday
On call
Cape Town Regional Office Freight Link Road Telephone number: Karriem Domingo Mon – Fri
Airport Indusria 021 934 7499 08h00 – 17h00
Fax number: Saturday
021 934 2590 08h00 – 12h00
Mobile number: Sunday
082 786 6374 On call
Public Holiday
On call
Cape Town International On Airport Telephone number: Jenelle Murray Mon – Fri
Airport Cape Town International 021 934 7499 06h00 – 22h00
Airport Fax number: Saturday
021 934 2590 06h00 – 22h00
Renters arriving off a Direct
International Flight are requested to Mobile number: Sunday
proceed to the National Kiosk 082 786 6377 07h00 – 22h00
situated in the Arrivals Hall soniab@cmh.co.za Public Holiday
As per normal hours
which holiday falls on
Port Elizabeth On Airport Telephone number: Marilyn Jennings Mon – Fri
Port Elizabeth Airport 041 581 1123 07h00 – 19h00
Fax number: Saturday
Delivery and Collection to/from all
hotels “Meet & Greet” 041 581 7208 08h00 – 13h00
Renters will be met by a National facility at Airport Mobile number: Sunday
Alamo Representative in the Arrivals 082 786 6371 On call
Hall. The vehicle is parked outside natpe@cmh.co.za Public Holiday
the Arrivals Hall. Renters are to On call
ensure that the drop-off details are
discussed with the Representative
# Branch will meet all pre-reserved
branch reservations after hours
East London Airport On Airport Telephone number: Cherryl Williams Mon – Fri
East London Airport 043 736 2900 07h00 – 19h00
Fax number: Saturday
Delivery and Collection to/from all
hotels 043 736 2532 08h00 – 13h00
Renters are to proceed to the Mobile number: Sunday
National Alamo Kiosk situated in the 082 786 6373 On call
Arrivals Hall natel@cmh.co.za Public Holiday
# Branch will meet all pre-reserved On call
branch reservations after hours
George On Airoprt Telephone number: Francois Bruiners Mon – Fri
George Airport 044 876 0209 07h00 – 19h00
Fax number: Saturday
Renters are requested to proceed to
the National Kiosk situated in the 044 876 0201 08h00 – 13h00
DomesticArrivals Hall, next to the Mobile number: Sunday
Information booth. 082 786 6373 On call
natgeor@cmh.co.za Public Holiday
On call
Plettenberg Bay Shell Ultra City Telephone number: Magda Cremer Mon – Fri
N2 Highway 044 533 0140 07h00 – 19h00
Fax number: Saturday
Delivery and Collection to/from all
hotels 044 533 0140 08h00 – 13h00
# Branch will meet all pre-reserved Mobile number: Sunday
branch reservations after hours 082 672 0721 On call
Public Holiday
On call
GAUTENG REGION
Johannesburg On Airport Telephone number: Adelle Nel Mon – Fri
International Airport Johannesburg International 011 390 2342 06h00 – 22h00
Airport Fax number: Saturday
011 390 2114 06h00 – 22h00
Renters are requested to proceed to
the car rental parkade situated near Mobile number: Sunday
the Domestic Arrivals & Departure 083 253 5848 06h00 – 22h00
Hall adellen@cmh.co.za Public Holiday
06h00 – 22h00
Johannesburg Regional 8 Jubilee Street Telephone number: Carla Ter Bruggen Mon – Fri
Office Kempton Park 011 394 3580 07h00 – 18h00
Johannesburg Fax number: Saturday
011 394 8121 On call
Delivery & Collection to/from all
hotels/businesses in the area Mobile number: Sunday
# Branch will meet pre-reserved 083 253 5848 On call
branch reservations after hours carlab@cmh.co.za Public Holiday
On call
Randburg Downtown Cnr West Avenue & Hill Telephone number: Enoch Litswele Mon – Fri
Street 011 789 8865 07h30 – 17h30
Ferndale, Randburg Fax number: Saturday
Delivery & Collection to/from all
hotels/businesses in the area 011 509 7373 08h00 – 12h00
# Branch will meet pre-reserved natrand@cmh.co.za Sunday
branch reservations after hours On call
Public Holiday
On call
Sandton Downtown Volvo Dealership Telephone number: Sharon Cohen Mon – Fri
Cnr Sandton & South 011 784 4608 07h30 – 17h30
Roads, Morningside Fax number: Saturday
Delivery & Collection to/from all
hotels/businesses in the area 011 784 8602 08h00 – 12h00
# Branch will meet pre-reserved sharonc@cmh.co.za Sunday
branch reservations after hours On call
Public Holiday
On call
PRETORIA
Pretoria Downtown Cnr Richard & Pretorius Telephone number: Yolande Smit Mon – Fri
Street, Hatfield 012 342 2903 07h30 – 17h30
Pretoria Fax number: Saturday
Delivery & Collection to/from all
hotels/businesses in the area 012 342 2990 08h00 – 12h00
# Branch will meet pre-reserved Mobile number: Sunday
branch reservations after hours 082 771 6847 On call
yolandes@cmh.co.za Public Holiday
On call
BLOEMFONTEIN
Bloemfontein On Airport Telephone number: Gerda Kruger Mon – Fri
Bloemfontein Airport 051 433 3577 07h30 – 17h30
Fax number: Saturday
Delivery and Collection to/from all
hotels “Meet & Greet” 051 433 4931 08h00 – 12h00
Renters will be met by a National facility at Airport Mobile number: Sunday
Alamo Representative in the Arrivals 082 447 2880 On call
Hall. The vehicle is parked outside nationalbloem@cmh.co.za Public Holiday
the Arrivals Hall. Renters are to On call
ensure that the drop-off details are
discussed with the Representative
# Branch will meet all pre-reserved
branch reservations after hours
MPUMALANGA
Kruger Mpumalanga On Airport Telephone number: Penny Edwards Mon – Fri
International Airport Nelspruit 013 750 2537 07h30 – 17h30
Kruger Mpumalanga Fax number: Saturday
International Airport 013 750 2538 08h00 – 12h00
Renters are requested to proceed to
the National Kiosk Mobile number: Sunday
Delivery and Collection to/from all 083 655 3222 On call
hotels pennye@cmh.co.za Public Holiday
# Branch will meet all pre-reserved On call
branch reservations after hours
SALDANHA
Meet „n Greet 10 School Street Telephone number: Kobus Louw
Vreudenburg 022 719 1126
7380 Fax number:
022 719 1126
KIMBERLEY
Meet „n Greet Engen Garage Telephone number: Karry Werth
19A Schmidtdrift Road 082 886 6353 (Temporary)
Kimberley (Temporary number)
NAMIBIA
Windhoek Off Airport Location Telephone number: Jan Labuschagne Mon – Fri
10 Diehl Street 09264 61 235047 07h00 – 18h00
Southern Industrial Area Fax number: Saturday
# Branch will meet all pre-reserved
branch reservations after hours 09264 61 235047 On call
Renters will be collected from the Mobile number: Sunday
Airport & transferred to the branch 09624 811 243 706 On call
for collection of vehicles. On e-mail: Public Holiday
terminations renters are requested ncrnamibia@cmh.co.za On call
to return vehicles to branch, renters
will then be transferred to the
airport. There is no charge for this
service.
OTHER
Central Reservations 8 Jubilee Street Telephone number: Elmarie Beukes Mon – Fri
Kempton Park 011 394 3580 07h30 – 17h30
Johannesburg Fax number: Saturday
E-mail addresses:
011 975 3521 08h00 – 12h00
nationalres@cmh.co.za
Mobile number: Sunday
natres@cmh.co.za
N/A On call
elmarieb@cmh.co.za
Public Holiday
On call
Customer Services 59 Smith Street Telephone number: Kathy Holmes Mon – Fri
Durban 031 332 9455 08h00 – 17h00
Fax number: Saturday
E-mail addresses:
031 332 9493 Closed
nationalcares@cmh.co.za
Mobile number: Sunday
kathyh@cmh.co.za
N/A Closed
Public Holiday
Closed
Accounts Department 59 Smith Street Telephone number: Colleen Ault Mon – Fri
Durban 031 332 9455 08h00 – 17h00
Fax number: Saturday
E-mail addresses:
031 332 9493 Closed
colleena@cmh.co.za
Mobile number: Sunday
N/A Closed
Public Holiday
Closed
International Sales Cnr West Avenue & Hill Telephone number: Melissa Nortje Mon – Fri
Street 011 509 7360 08h00 – 17h00
Department
Ferndale, Randburg Fax number: Sales Support Saturday
011 509 7373 Melissa le Roux Closed
E-mail addresses:
Mobile number: Sunday
melissan@cmh.co.za
N/A Closed
Sales Support:
Public Holiday
melissalr@cmh.co.za
Closed
NATIONAL ALAMO CAR RENTAL FLEET
National Alamo Car Rental covers the entire spectrum in respect of size and variety of motor vehicles. We ensure
that all vehicles are well maintained and are always in perfect working order and presented in spotless condition.
CODE GROUP VEHICLE SPECIFICATIONS EQUIPMENT SEATING DOORS LUGGAGE
ECMN L Fiat Palio or Similar 1200 Radio/Tape 4 3 1 Large
Manual 2 Adults 2 small
Petrol 2 Children
47Litre
Range Approx 490km
CDMN A Toyota Tazz or Similar 1300 Radio/Tape 4 5 2 Large
Manual 4 Adults 3 Small
Petrol
60Litre
Range Approx 520km
CCMR AS Fiat Palio or Similar 1400 Radio/CD 4 5 1 Large
Manual Airconditioning 2 Adults 2 Small
Petrol 2 Children
47 Litre
Range Approx 490km
CDMR B Nissan Almera or Similar 1600 Radio/Tape 5 4 2 Large
Manual Power Steering 4 Adults 3 Small
Petrol Airconditioning 1 Child
60 Litre
Range Approx 584km
CDAR C Nissan Almera or Similar 1600 Radio/Tape 5 4 2 Large
Automatic Power Steering 4 Adults 3 Small
Petrol Airconditioning 1 Child
60 Litre
Range Approx 584km
IDAR D Honda Civic 1700 Radio/Tape 4 4 2 Large
Automatic Power Steering 4 Adults 3 Small
Petrol Airconditioning
50 Litre Airbags
Range Approx 500km
SDAR E BMW 318i or Similar 1800 Radio/CD 5 4 1 Large
Automatic Power Steering 4 Adults 2 Medium
Petrol Airconditioning 1 Child 1 Small
63 Litre Airbags
Range Approx 650km
PDAR K Mercedes C200 Kompressor 2000 Radio/CD 5 4 2 Large
Automatic Power Steering 4 Adults 3 Small
Petrol Airconditioning 1 Child
62 Litre Airbags
Range Approx 646
SWAR F Nissan X Trail or Similar 2000 Radio/CD 5 5 2 Large
Automatic Power Steering 4 Adults 2 Medium
Petrol Airconditioning 1 Child 1 Small
60 Litre Airbags
Range Approx 594
FFMR J Nissan Double Cab 4x4 3200 Radio/CD 5 5 4 Large
Manual Power Steering 4 Adults 1 Medium
Petrol Airconditioning 1 Child
60 Litre Airbags
Range Approx 600km
FVMR M Toyota Condor - 5 Seater 1800 Radio/Tape 5 5 2 Large
Manual Power Steering 4 Adults 3 Small
Petrol Airconditioning 1 Child
70 Litre
Range Approx 600km
IVMR I Fiat Multipla - 6 Seater 1900 Radio/Tape 6 5 2 Large
Manual Power Steering 6 Adults 2 Medium
Diesel Airconditioning 1 Small
60 Litre Airbags
Range Approx 594km
LVMR Y Mercedes Vito - 8 Seater 2000 Radio/CD 8 5 3 Large
Manual Power Steering 8 Adults 3 Small
Diesel Airconditioning
60 Litre Airbags
Range Approx 600km
VEHICLE GROUP CLASSIFICATION
GROUP VEHICLE DESCRIPTION
L Fiat Palio Manual 1.2, 3 Door Hatchback, Radio Tape
Ford Fiesta Manual 1300 Hatchback, Radio Tape
Ford Tracer Manual 1300 Hatchback, Radio Tape
A Fiat Palio Manual 1.2, 5 Door Hatchback, Radio Tape
Ford Fiesta Manual 1300 Hatchback, Radio Tape
Toyota Tazz Manual 1300 Hatchback, Radio Tape
AS Ford Fiesta Manual 1.4, Radio Tape, Aircon
Ford Ikon Manual 1.2, 4 Door, Radio Tape, Aircon
Fiat Palio Manual 1.2, 5 Door Hatchback, Radio Tape, Aircon
B Fiat Sienna Manual 1.6, Radio Tape, Aircon, Power Steering
Ford Ikon Manual 1.6, Radio Tape, Aircon , Power Steering
Mazda Etude Manual 1.6, Radio Tape, Aircon , Power Steering
Nissan Almera Manual 1.6, Radio Tape, Aircon, Power Steering
Toyota Corolla Manual 1.4, Radio Tape, Aircon, Power Steering
Z Ford Focus Manual 2.0, CD, Aircon, Power Steering
Puegot 206 Manual 1.6i, CD, Aircon, Power Steering
C Nissan Almera Automatic 1.6, Radio Tape, Aircon, Power Steering
Puegot 307 Automatic 1.6, Radio Tape, Aircon, Power Steering
D Honda Civic Automatic 1.7, Radio Tape, Aircon, Power Steering
Puegot 307 Automatic 2.0, Radio Tape, Aircon, Power Steering
E BMW 3.18i Automatic 1.8, Radio Tape, Aircon, Power Steering
Mazda 6 Automatic 2.3, Radio Tape, Aircon, Power Steering
Volvo S40 Automatic 2.3, Radio Tape, Aircon, Power Steering
Puegot 407 Automatic 2.3, Radio Tape, Aircon, Power Steering
F Nissan X-Trail Automatic 2.0, Radio Tape, Aircon, Power Steering
BMW Stationwagon Automatic 1.8, Radio Tape, Aircon, Power Steering
Volvo V40 Station Wagon Automatic 2.0, Radio Tape, Aircon, Power Steering
K Mercedes C-Class Automatic 1.8, Radio Tape, Aircon, Power Steering
M Toyota Condor Manual 2.4, Radio Tape, Aircon
I Fiat Multipla Manual 1.9, CD, Aircon, Power Steering
Y Mercedes Vito Manual 2.0, Diesel Radio Tape, Aircon, Power Steering
H Ford Ranger 2.5 Diesel, LWB
Nissan 2.5/2.7 Diesel, LWB
J Nissan Double Cab 4x4 Double Cab with or without canopy
Radio Tape, Aircon, Power Steering, ABS Brakes
FREQUENT (S)MILES
National Alamo Car Rental are proud to announce their launch of the
Frequent (S)Miles Program, which is a first in South Africa and aimed at the end
user benefiting with the minimal of frustration.
The Program launched in July 2001 has been designed so the renter can
th
redeem their frequent renters card after only 9 rentals. The 10 rental
entitles the renter to a one day FREE rental which includes Standard CDW
and TP. National Alamo Car Rental have further pleasure by confirming
that the rental vehicle will be a Group AS or B which are air-conditioned.
The redemption of your voucher is however valid UNTIL end December
2004.
The advantages are:
No waiting period
No hidden clauses
Redeemable after receipt of redemption voucher
Value in excess of R340 in Rand terms and not points
The renter is rewarded with an air conditioned vehicle
The rental days may be accumulated
The free rental maybe used for business or leisure
And what does this mean:
If a renter rents 18 times they will receive 2 (two) one day rentals valued at R 594.00
(S)MILES PROGRAMME REDEMPTION VOUCHER
(Front)
(Back)
CELL PHONE RENTAL
National Alamo Car Rental offers cell phone rental at the following rates:
Incoming Calls FREE
Voicemail Retrieval FREE
Itemised Billing FREE
147 SOS Emergency Services FREE
24 Hour Customer Care FREE
Rental FREE
Insurance Charges R9.95 per day
Call charges to Vodacom R2.40 per minute
Call to other networks: MTN / Cell C R2.60 per minute
SMS charges R2.00 per sms
Call charges to International numbers R10.00 per minute
This cell phone rental is available from all our branches nationwide.
(A deposit is payable on collection.)
WHY USE NATIONAL ALAMO CAR RENTAL?
Located in all major airports and downtown locations.
Dedicated, quality driven employees.
Low mileage vehicles.
Customer driven organization.
Meet & Greet at various locations.
Toll Free number – 24 hours
Innovative technology
Responsiveness to customers needs and enquiries
Consistently meeting our on time deliveries (fleet configuration)
Provide easy to use, cost effective electronic exchange of media.
Wide area network systems
24 Hour FREE roadside assistance.
NATIONAL CAR RENTAL
VISIT OUR WEBSITE AT : www.nationalcar.co.za
BLACK ECONOMIC EMPOWERMENT POLICY
THEBE TOURISM GROUP
HISTORY
Thebe Tourism Group (TTG) was incorporated as a company in 2000 by Thebe Investment Corporation (TIC), to
target selected tourism opportunities with a focus on heritage and cultural tourism, supported by destination tourism
retail.
TTG is a 70% subsidiary of Thebe Investment Corporation (Pty) Ltd, the first Black Empowerment company
formed in South Africa, growing from humble beginnings in 1992 when it was formed by several prominent
members of the ANC. The company is controlled by the Batho Batho Trust with 73.67% equity, and Sanlam, Old
Mutual and Investec with a joint 26.33%. Trustees of the Batho Batho Trust are Ismail Mahomed Ayob, Maxwell
Guilford Mbutho Mpahlwa, Dr Molefe Samuel Tsele, Dr Sibogiseni Maxwell Dhlomo, Dr Beyers Naudé and Siddik
Ahmed. The beneficiaries of the Batho Batho Trust are the previously disadvantaged communities at large. No
individual shareholders or beneficiaries will benefit.
TTG is managed by Jan van Huyssteen and Jeff Squire, executive directors who jointly own 30% of the company.
The other (non executive) directors are Vusi Khanyile (CEO of Thebe Investment Corp., and Chairman of TTG),
and James Alderslade (F.D. of Thebe Investment Corp.). The registration number of Thebe Tourism Group (Pty)
Ltd is 2001/009254/07.
VISION
The strategy of THEBE TOURISM GROUP is to establish an integrated tourism group with direct investment in
selected, unique tourism assets, and compliment and enhance these investments by developing a substantial
presence in inbound tour operating and tourism retail.
CAR RENTAL
TTG has recently concluded a 51/49 operating joint venture agreement with National Alamo, a leading
international car rental operator. The role of TTG will be to add value by way of marketing and distribution in both
the corporate local market as well as internationally, through the established TTG distribution channels. TTG is the
first credible Empowerment group of substance in the Southern Africa Tourism Industry. With its direct investment
in, and control of, some of the regions prime tourism assets it is uniquely positioned to deliver high quality,
differentiated products and services to its designated industry partners.
INBOUND TOUR OPERATING
The strategy of TTG as regards investment and development of tour operating businesses has been driven by the
need to compile a complimentary group of inbound companies specialising in specific market segments.
To accommodate these various market segments, TTG has deliberately acquired companies that specialise in
these businesses, rather than looking at geographical coverage to guide its strategy, in the belief that if the core
competency is in place within the target company, then the geographical spread can be grown.
INTERNATIONAL MARKETING
TTG has established an international marketing platform in the UK, Germany, France and the USA in order to be
able to actively promote and support its various operations and products in the primary source markets.
The structure operates through contracted representation companies in the source markets, with an ability to
interact with and call on clients every day of the year, in contrast to the typical marketing approach by competitor
companies who attend a few trade shows each year, and possibly do one or two sales trips.
TOURISM RETAIL
Destination retail (as distinct from high street retail) is an integral component of TTG‟s strategy. The focus is
consequently on tourism choke points (airports, the V&A Waterfront, Cradle of Humankind, Robben Island, Cape
Point, etc).
In pursuit of this strategy, TTG has concluded a franchise joint venture with leading outdoor apparel retailer, Cape
Union Mart, for the development and ownership of Cape Union Mart stores at airports and game reserves
throughout Southern Africa. It currently has two stores, one at JHB International Airport and a second at Cape
Town International Airport.
SUMMARY
Its stated as part of Thebe Investment Corporation, bestows impeccable empowerment credentials on the entities
that make up the group, and the objective is to develop the companies into the pre-eminent tourism players in the
region.
OUTSOURCING TO BLACK ECONOMIC EMPOWERMENT COMPANY
National/Alamo Car Rental has adopted a philosophy of outsourcing various advertising and marketing
programmes to a wholly owned black company. We are proud to announce that Lerumo Comm. Tech has been
awarded the project of building our Indaba stand, this year, worth in excess of R120 000.
Lerumo Comm. Tech (LC.T) is a Multimedia communications and marketing company that specializes in
Exhibitions, Graphic Design; Digital Publishing, Print Publishing, Project Management and other marketing related
services. Lerumo, which is a Setswana word for “spear”, has a rich cultural and traditional value in that it was
commonly used by a diversity of African people either as a weapon during wars or as a hunting instrument. From
its multi dimensional meaning and purpose, one can deduce that Lerumo (spear) is an inspirational instrument,
which symbolizes power, authority, protection and love for one‟s culture.
BACKGROUND
Lerumo Comm. Tech, is a wholly Black-owned company established in 2000 and owned by Kagiso Bantsi, Thabo
Molobi and Thabo Mosito who are complemented by a highly experienced team of staff members. The
professionalism and diversity in respect of field of specialization in our team, gives LC.T an important edge over
other competitors.
VISION
LC.T is destined towards contributing positively in the economic activity and growth of our country- this will be
achieved through job creation and technological advancement. It is our clear-cut vision that in the medium term,
LC.T should be a company to be reckoned with.
FREE 24 HOURS ROADSIDE ASSISTANCE
The need of entities within the car rental and motor vehicle industries to ensure that their clients are assisted in the
event of an emergency, has led to the establishment of National Alamo customer assist service is free to all our
customers. This is a first in the car rental industry and in line with our philosophy of placing our customer first.
By applying the technology and infrastructure experience, National Alamo will provide Roadside Assistance to the
high levels of delivery to which our customers have become accustomed.
In view of the above National Alamo will aggressively market innovative business solutions to the vehicle market.
This provides the market with the facility to place their assistance business with a dedicated service orientated
company that will facilitate high levels of customer interaction, functionality and customer service.
The stranded National/Alamo will be assisted in the following ways:
Minor Mechanical Assistance
When it‟s safe, minor repairs may be attempted at the scene to place the vehicle in a driveable condition.
These repairs cannot be guaranteed, and the driver will be requested to immediately proceed to a repair
facility.
Flat Tyre Assistance
If the vehicle‟s spare tyre is inflated and serviceable, it will be installed to replace a flat tyre. When a
serviceable spare tyre is not available, towing will be provided.
Battery Jump-Start
If the vehicle‟s battery is dead, the service provider will jump-start the vehicle.
Vehicle Lockout Service
In the event of keys been locked in the vehicle a locksmith will be appointed to unlock the vehicle.
Emergency Fuel Delivery
If the vehicle runs out of fuel, a limited supply will be delivered, to enable you to reach the nearest service
station. (Cost of fuel for your account).
Extrication/Winching Service
If a vehicle becomes stuck, it will be extricated or winched as long as it is adjacent to a passable,
established road or thoroughfare and can be safely reached from the hard road surface.
Towing Service
Sometimes a breakdown will occur at inconvenient locations. If the vehicle breaks down and requires
towing National/Alamo will appoint a towing operator to tow the vehicle to the nearest repairer. In the
event of the tow taking place after hours the vehicle will be stored in safe storage.
Message Relay Service
National/Alamo will relay a message to a family member, friend or colleague in the RSA in the event of a
breakdown or accident.
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