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					    Effective Date: April 1, 2009                                                  North Shore Housing Action Group
                                                                                          ICHH WORKPLAN

                                                                                          Fiscal Years 2009-11
                                                                                   April 1, 2009 – September 30, 2010

Program components (Check all that apply)
                                                    Network Operation                 Family Innovations                Individual Innovations          IT and Evaluation
GRANTEE         Lynn Housing Authority and             Leadership Council               Triage and Assessment              Triage and assessment           Regional data collection
                Neighborhood Development               Coordinated access points        Prevention and Diversion           Prevention and Diversion        Regional reporting

AWARD:              ICHH Grant: $686,448               Housing access, production        Rapid Re-housing                  Rapid Re-housing                Inter-organizational technology
                                                       Resource development              Stabilization                     Stabilization                   Process evaluation
                                                       Accountability, transparency      Asset Development                 Asset Development

          GOALS AND ACTIVITIES                                  OUTCOME MEASURES                   PROGRESS BENCH MARKS
                                                                                                      (6, 12 and 18months)                  Benchmarks progress and outcomes report
                                                                                                                                                     (For Reporting Only)

     1.   The NSHAG is informed by The Plan               40+ meetings including all
          to End Homelessness on the North                regional activities                    Signed MOU, policies and
          Shore, (Fall 2008) and will integrate             -- LC Council meets at least bi-     procedures in place
          the Plan’s five core goals, strategies          monthly
          and action steps into the work of the             -- Subcommittees convene bi-         Network Coordinator hired (6
          NSHAG.                                          monthly                                months)
     2.   The Plan and the NSHAG consolidates               -- Bi-annual public meetings of
          planning efforts over the last 8 years          NSHAG                                  Leverage client resource funds (6,
          and ongoing partnerships with the two             --- NSHAG leadership will meet       12, 18 months)
          Continua of Care as well as state               and collaborate with ICHH and
          agencies including DTA, DCF, DMH                other RNs.                             Soft subsidy client resource funds (6,
          and the NS WIB.                                                                        12, 18 months)
     3.   The North Shore Housing Action                  85 individuals and 55 agencies
          Group will cover 24 communities to              across a broad spectrum                6, 9, 12, 18 month stabilization
          convene the regional effort to deliver          participating in Network activities    reports
          prevention and service strategies that
          is informed by rigorous data collection         11 (34%) of total membership (by       NS portal accessible (6 months)

Massachusetts Department of Housing and Community Development                                                                                                                     1
          and impact measurement.                         sector – Lynn) participating in
     4.   The Leadership Council is the                   leadership council meetings,
          governing core that will meet bi-               subcommittee meetings, and all
          monthly to oversee finance and                  other activities
          budget, monitor programmatic goals
          and contract compliance, and                    15 (47%) of total membership (by
          coordinate work of the subcommittees.           sector – Peabody, Beverly, Salem)
          Also, the LC will build and adapt               participating in leadership council
          network structure to ensure                     meetings, subcommittee meetings,
          effectiveness and leverage additional           and all other activities
          resources to meet goals.
     5.   An Executive Committee of the LC                6 (19%) of total membership (by
          will meet monthly to support operation          sector – Gloucester) participating
          through timely planning and decision-           in leadership council meetings,
          making.                                         subcommittee meetings, and all
     6.   Subcommittees focusing on youth,                other activities
          domestic violence, elders, substance
          abuse/mental health and affordable              Leadership Council established
          housing will meet monthly to work on            and officers elected Leadership
          actions steps identified in the NS Plan         (Note: LC should include DHCD
          to End Homelessness.                            partners including CAAs, RNP,
     7.   The entire network will meet twice a            LHAs)
          year to present overall progress and
          will be open to the public.                     The amount and type of leveraged
     8.   A Regional Coordinator will be hired            resources such as new housing,
          to provide coordination and oversight           financial, or staff resources among
          of activities.                                  others
     9.   The network will coordinate with                   -- production on 5
          ICHH and other regions to share best            homeownership opportunities for
          practices and key findings from pilot           low income households started
          programs.                                         -- 30 affordable rental units
                                                          under production
                                                            -- 1 new major funding initiative
                                                          (at least $100,000) started

                                                          Hire Regional Coordinator

                                                          Hire 3 Resource Advocates

                                                          Hold bi-annual public meetings

Massachusetts Department of Housing and Community Development                                   2

Community-wide prevention:                                North Shore Portal online and
Create the Network Early Warning System                   operating and NS agencies
(NEWS) – a portal that will provide a                     maintain programmatic
comprehensive, online social services directory           information in the Portal
that guides anyone seeking assistance to secure
appropriate services.                                     3 seminars for NS case managers
                                                          on the eviction process and
Expanded advocacy at Northeast Housing                    Northeast Housing court
Court to prevent evictions
                                                          3 subregional networking groups       Seminars start within 9 months and
Individual Innovations:                                   that focus on prevention services     completed by 18 months

Based on 320 individuals from 2008 point in               20 individuals served at point in     Networking groups meeting within 6
time count, the NSHAG will reduce shelter and             time                                  months
unsheltered individuals by 9%.
                                                          60 families served at point in time   Reduce 6 (2%) of homeless
The regional network will provide case                                                          individuals within 6 months, 16 (5%)
management and cash assistance to 20                      30 (9%) reduction in sheltered and    within 12 months and 30 (9%) within
individuals at any point in time and to 60                unsheltered chronically homeless      18 months
families over the 18 month period.                        individuals
                                                                                                Reduce 13 (8%) of sheltered and
                                                          41 (26%) reduction in sheltered       unsheltered families within 6 months,
     1)   Conduct assessment and triage using             and unsheltered homeless families     25 (16%) within 12 months and 41
          contacts in shelter and other entry                                                   (26%) within 18 months
          points including response systems               425 families assisted through
          such as police, hospital, corrections.          “early warning” prevention            100 families assisted through
                                                          systems                               prevention systems within 6 months,
     2)   Implement re-housing and                                                              225 within 12 months and 425 within
          stabilization strategies:                       42 (10%) of families imminently at    18 months
                                                          risk of homelessness diverted
     a.   use of flexible funds (first / last             from shelter
          months rent, security deposits, and
          moving expenses);                               84 (20%) subsidies reinstated or
                                                          subsidy denials overturned
     b.   secure housing placements through
          access to existing affordable housing,          276 (65%) tenancies preserved
          expanded relationships with local

Massachusetts Department of Housing and Community Development                                                                           3
          housing authorities, landlords and              Sustainability Outcomes – see
          property management companies                   outcome measures one p. 1 for
                                                          leveraging resources ---
     3)   Sustainability                                  homeownership opportunities may
                                                          come from reclaiming foreclosed
     c.   Increase stock of affordable housing;           properties
     d.   Reclaim foreclosed properties for ELI
     e.   Build civic and philanthropic support;
     f.   Engage volunteers.

Family Innovations:

Based on 157 families from 2008 point in time
count, the NSHAG will reduce shelter and
unsheltered families by 26%.

The NSHAG will provide prevention /
diversion services to 425 families at risk of
homelessness through access points at the local
DTA/DHCD offices, housing court, and
providers of publicly support housing.

The NSHAG will provide case management
and cash assistance to 60 families at any point
in time and serve 125 families over the 18
month period.

The scope of services will include:

     1) Assessment and triage at entry points
        and shelters

     2) Re-housing and stabilization

     g.   use of flexible funds (rental arrearages,
          first / last months rent, security
          deposits, and moving expenses);

     h.   secure housing placements through
          access to existing affordable housing,

Massachusetts Department of Housing and Community Development                               4
          landlord advisory board, units and
          voucher set-asides for NSRAG, and
          expanded relationships with local
          housing authorities, landlords and
          property management companies

     3) Sustainability

     i.   Increase stock of affordable housing;
     j.   Reclaim foreclosed properties for ELI
     k.   Build civic and philanthropic support;
     l.   Engage volunteers.

Massachusetts Department of Housing and Community Development   5

1. Expand HMIS data systems to track families             8 (10%) of regional access points
and individuals that are non-homeless including           (agencies) using Uniform
(prevention/diversion/stabilization)                      Assessment Tool for families
as they interface with regional network                   (Reporting agencies will be EA-
providers.                                                funded shelters, and households
                                                          that receive ICHH funded flexible
2. Establish data sharing protocols across the            subsidies.)
region through affiliated COC intra-regional
agreements.                                               15 (18%) of agencies within each
                                                          region that submit data elements
3. Participate in a process evaluation as                 through HMIS on a timely basis
directed by the ICHH.
                                                          15 (18%) of agencies within region
                                                          that provide completed data
                                                          elements for all clients

                                                                                               Uniform Assessment Tool will be in
                                                                                               use at access points within 6 months.

                                                                                               All agencies will submit HMIS data
                                                                                               that are obligated to under HUD or
                                                                                               state contract requirements

                                                                                               All agencies will provide complete
                                                                                               UDEs for all clients served with

Massachusetts Department of Housing and Community Development                                                                          6
IMPLEMENT SYSTEMS CHANGE AND                                                                     flexible funds through ICHH funding

     1.   Implementing a paradigm shift to                Conduct 3 seminars on
          Housing First including                         intake/information and referral
          prevention/stabilization and rapid              process for individuals and
          rehousing.                                      families at risk of becoming
     2.   Integrating assessment and triage               homeless to tertiary access points.
          using a multiple-door approach that
          identifies: a) tertiary access points; b)       Conduct 3 networking meetings
          community provider entry points; and            (one in each sector) to integrate
          c) multi-service access points.                 assessment and triage techniques at
     3.   Developing an early warning system              community provider access points.
          which will establish a map and method
          for access to housing stabilization             Conduct 6 networking meetings
          services                                        (two in each sector) to share and
     4.   Identifying and responding to youth             improve techniques to identify
          that are homeless as a critical piece of        households at risk of homelessness
          the NS Plan.                                    and to provide stabilization
                                                          services to families and individuals
                                                          at risk of homelessness.

                                                          Conduct 2 networking meeting
                                                          with homeless liaisons in school
                                                          districts to explore ways to better
                                                          intervene with homeless youth

                                                          Referrals from tertiary access
                                                          points to 3 primary access points
                                                          will increase and be tracked
                                                                                                 Intake and I/R seminars will be
                                                          Number of “regional”                   complete within 12 months.
                                                          process/systems changes adopted
                                                                                                 Networking meetings with
                                                          Number of changes adopted related      community provider access points
                                                          to delivery of community services      will be complete within 12 months.

                                                          Number of changes adopted related      Networking meetings to share and
                                                          to delivery of state services          discuss techniques to assist families
                                                                                                 at risk of homelessness will start
                                                                                                 within 9 months.

Massachusetts Department of Housing and Community Development                                                                            7
IS A MODEL FOR ACCOUNTABILITY                                                                   Meetings with homeless liaisons will
AND TRANSPARENCY                                                                                start within 9 months.

     1.   Conduct three public hearings/forums            25 outreach activities that may
     2.   Utilize new technologies to facilitate          include newspaper articles,
          communications across region                    newsletters, speaking
     3.   Reach out and to target populations             engagements, or online visibility
     4.   Organize aggressive public                      for services delivered through
          information and education campaign              regional network
     5.   Ensure access to disabled, hard to
          serve households, recent immigrants,            5 outreach activities to special
          and limited English speakers                    populations such as disabled,
                                                          linguistic minorities or those in
                                                          localities a distance from the
                                                          region’s urban centers

                                                          3 opportunities extended to solicit
                                                          feedback and input from the
                                                          public, including outreach to
                                                          persons who are homeless or
                                                          formerly homeless

                                                                                                Outreach activities will begin

Massachusetts Department of Housing and Community Development                                                                          8
                                                                Outreach to special populations will
                                                                begin within 6 months.

                                                                Public meetings will be held within 6
                                                                months, 12 months and 18 months.

Massachusetts Department of Housing and Community Development                                           9