RYANAIR LEADING EUROPE S LOW FARES REVOLUTION Europe s No

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Rated 3 out of 10

January 27, 2009 (11 months 8 days ago)
Hi, I know that the docstoc is about dashboards as such and not their content, but... whoever have given You the materials should be informed that the "leading industry client service delivery" is a joke in the eyes of the company customers. Everywhere people are complaining about companies and services, but for Ryanair there is no rating for that. World's best airline website that does not give their customers any possibility of on-line contact and interaction is a joke!!!!! About the presentation - too much of "best" "first", growth" etc etc , make the information sound like simple promo ad of a supermarket and the information does not influence the audience any more. best regards, Agnieszka

RYANAIR LEADING EUROPE’S LOW FARES REVOLUTION Europe’s No 1. Low Fares Airline Lowest Fares and Lowest Costs in Europe No. 1 for traffic – 27.5 passengers this year No.1 for passenger growth No. 1 for European Routes (190) and Bases (11) No. 1 for Customer Service delivery • No.1 for punctuality PAX Ryanair’s Traffic Growth 28 24 20 16 12 8 4 0 95 96 97 98 99 00 01 02 03 04 '05 Forecast ‘05 1995 - 2004 Europe’s Largest International Scheduled Carriers 30 PAX in millions 25 20 15 10 5 0 Lufthansa Ryanair BA AF KLM SAS Swiss Iberia Alitalia Austrian Aer Lingus Source: IATA Members Statistics 2003 and Ryanair current year forecast Ryanair No.1 for lowest fares Ryanair Easyjet Air Berlin Deutsche BA Iberia Alitalia Air France Lufthansa British Airways High Low € 39 € 62 € 93 € 111 € 141 € 183 € 216 € 225 € 268 59% 138% 185% 262% 369% 454% 477% 587% Ryanair is No. 1 for Customer Service Airline % On Time* Bags missing per % 1,000 passengers completions Ryanair SAS Lufthansa Alitalia Air France Austrian Easyjet British Airways 91.5 87.8 85.9 84.5 82.9 79.4 77.0 73.6 0.64 15.6 15.8 17.0 14.9 15.1 RTP 22.3 99.8 99.6 99.2 99.3 98.9 99.3 RTP 99.2 •Flights arriving within 15 minutes of STA. Validated by CAA 3 months in arrears Source: Ryanair monthly stats compared to Association of Europea n Airlines: July 2004 RTP = Refuse to Publish Ryanair is No. 1 for Productivity Pax per Employee 10,050 6,293 1,540 1,281 1,000 978 959 898 758 Productivi ty Gap 60% 552% 685% 905% 928% 948% 1,020% 1,225% Ryanair easyJet Aer Lingus Lufthansa Germanwings Iberia Alitalia SAS British Airways Capacity Allocation Historical Capacity Allocation Lowest cost airport received routes – still fundamental principle Lowest cost airport won base deal – still fundamental principle Seat capacity growth in 2003/4 in excess of 50% New routes accounted for over 80% of growth Number of routes doubled in less than 12 months New routes loaded with 6 weeks advance notice Load factor decline yoy of 6%, 9%, 7%, 5%, 4%, 3% Lessons Learned Marginal routes closed and problem airports cut Ongoing review of capacity allocations and network Small team on sales and marketing side, resources = cost Launch at higher fare and PR on each price reduction scrapped Massive price attrition due to late launch dates Marketing spend in new bases / markets unjustified Net result – strategic decisions taken earlier means less risk Measured Capacity Growth for 04 / 05 London Stansted – 2 new aircraft, all 800 base, 7 new routes London Luton – 4 x 800 base, 9 new routes Rome – 2 new aircraft, 7 new routes Stockholm – 1 new aircraft, 3 new routes Milan Bergamo – 2 new aircraft, 7 new routes Frankfurt Hahn - 1 new aircraft, 4 new routes Glasgow Prestwick – 1 new aircraft, 4 new routes London Stansted – Europe; 36 aircraft London Luton – Europe; 4 aircraft Brussels Charleroi; 3 aircraft Frankfurt Hahn; 6 aircraft Rome Ciampino; 4 aircraft Stockholm Skavsta; 4 aircraft Milan Bergamo; 5 aircraft Rome Ciampino; 4 aircraft Barcelona Girona; 3 aircraft Further Announcements Further unallocated capacity for 2005 29 aircraft from September to March this year (10 out) 25 aircraft from September to March next year (9 out) Bases with less than 5 aircraft (LTN / GRO / CRL) Opportunity for 1 / 2 new bases front half of year UK regions, Spain, Germany, France, Italy all possible Reverse flights into Stansted (30+) a possibility Outlook for fiscal 2005 Continuing fare wars throughout fiscal 2005 RYA to drive airfares lower – underpins growth, beats competition Capacity growth slows to 16% in H2 (737-300’s gone in Nov) Yield declines of 5% - 20% subject to sterling •Q2 – Approx -5% to -10% •H2 – Approx -10% to -20% Fuel Hedging – position unchanged Strong revenue and profits from ancillaries Bloodbath this winter – Lowest Cost Wins Other Developments 800th 737- 800 for Luton – Dreamliner Colours INFLIGHT ENTERTAINMENT SYSTEM RYANAIR LAUNCH INFLIGHT ENTERTAINMENT SYSTEM 1st LFA to launch inflight entertainment Movies/Cartoons/Videos/Classics/Games Personal console delivered to each seat High definition picture and sound quality Intro on board 1st November / Systemwide 1st April Intro price of £5 / €7 Revenue potential – target of €0.50 per pax - €14m in one year €100,000 prize draw, 1st Low Cost Airline Ryanair - Summary Europe’s lowest cost carrier – lowest cost wins Lowest fares, record margins continue Industry leading customer service delivery – World first IFE Return to “normal” growth rate (20%) this year New airports and bases ready 100+ new aircraft facilitates growth to 50m pax Lowest costs & lower fares delivers controlled profitable growth

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