August/September 2006 September Communicating New Culture Successes and Activities Challenges for Culture Change The Culture Steps to Engage the Culture Change Team (CCT) in Dialog: Change What is a new culture success? Team will be A new culture success is a behavior or action that supports the vision and participating value statements for culture change. Culture change refers to the way in in the Senior which the Aging Network (AAA and service providers) works together in Community an environment of mutual respect and accountability in the best interest Center of the consumer. Annual What is a challenge to culture change? Meeting on A challenge to culture change is a behavior or action that does not support or resists embracing the vision and value statements preventing September 14 new culture behaviors and actions. and The Day to C.A.R.E. Who is involved in culture change? All of us are involved in culture change. Culture is created by how we work on together. Everyone is equally important in our success. September Allegheny County Aging Network – everyone at the AAA and service 29. providers takes individual responsibility to promote new culture and build an environment of mutual respect and accountability. Culture Change Team (CCT) – members of the aging network who work We have with the network as a whole to facilitate culture change by identifying planned an best practices and successes, as well as challenges that are adversely activity that affecting good culture. The CCT advises the OG of their findings. will raise Oversight Group (OG) – representatives of the aging network leadership awareness who have the responsibility to listen and resources to respond to those things that can be changed and those that should be continued and/or and involve replicated in an effort to promote and sustain new culture. attendees in How does the CCT and the OG work together on successes & challenges? culture The CCT receives details about successes and challenges experienced by change. members of the network, summarizes them and provides recommendations to the OG who engages in action as appropriate. See You Will the CCT solve problems related to network issues? There! It is generally not the role of the CCT to provide solutions to network challenges but rather to support and empower the network to work together in resolving issues that arise. How can I share a culture change success or challenge with the network? CCT You can send information to the CCT several ways Members Email email@example.com. Personally contact a CCT Member via phone or email AAA Mail a letter to the following address: Debbie Boyd Area Agency on Aging Priscilla Voelker Attn: Culture Change Team 441 Smithfield Ave – 2nd Floor Pittsburgh, PA 15222 DHS-OCR Mary Kay Can I share something and remain anonymous? Meanor YES! You can mail a letter to the following address; however, you will not receive an individual response: Area Agency on Aging Hill House Attn: Culture Change Team Neil Locust 441 Smithfield Ave – 2nd Floor Jermaine Pittsburgh, PA 15222 Stewart Can I send information that will not be shared with the network? YES! If you would like your information to remain confidential, please LifeSpan indicate this when you contact the CCT. Michael Dunn What information should I include? Virginia In order for the CCT to communicate new culture successes and address Jurofcik challenges for culture change, please include the following information: What is the challenge or success? Lutheran Why is it a challenge or success? Donna Who does it affect? Johnston What actions have you taken to meet the challenge or create the success? Joanne What have been the results to date? Kaminski What happens after I share my information with the CCT? Superior You will get a response from the CCT letting you know your information was received. It will be discussed at the next CCT Home meeting. Services The challenges and successes the CCT receives from the network will Kim Pirilla- be summarized and presented to the OG on a monthly basis as Scalise appropriate. A member of the CCT will respond to you after your comments have Ursuline been reviewed with an update. Rachele Challenges: The CCT will pull themes from the challenges we Barnickel receive and forward these along with recommendations for addressing them to the OG for further action/reaction. Valley Care Successes: The CCT will pull themes and best practices from the Deb Shtulman success stories we receive so that they can be shared and replicated throughout the aging network. Actions / reactions by the OG will be shared with you and/or the network as appropriate.
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